November 24, 2015 Ms. Nita [redacted] Assistant ManagerDirect Retail ServicesRevDex.com330 N. Wabash Ave., Suite 2006Chicago, IL 60611RE: Ms.... Rose [redacted] [redacted] *** [redacted] ***Case # 10966356Account # [redacted] Dear Ms. [redacted] ,We are in receipt of your email dated November 24, 2015 regarding Ms. [redacted] ’s complaint. We respectfully disagree with Ms. [redacted] ’s conclusion that the Internet advertisement in question is deceptive in any way and we shipped items unrelated to her collection. The advertisement clearly states the following: “This welcoming holiday wonderland begins with Issue One featuring the Holiday Bed and Breakfast and FREE Gift Bearers figurine. Soon you'll be basking in the warm glow of Issue Two, Light of Hope Church and a FREE antique car figurine. Additional village buildings, each a separate issue and some with select free figurines and accessories, will follow!” The advertisement further states: “Only $59.99 each issue – available in 3 installments of $20.00 US Each Issue + (s&s: $8.99 US).”This statement clearly indicates that the consumer is invited to order a COLLECTION and that each issue/set is available at $59.99 each, plus $8.99 shipping and handling.We are sorry for any confusion that may have resulted, but we believe that the advertisement, when read in full, is not misleading. Ms. [redacted] initially ordered this collection in 2007, however, if she would like to return issues #1 and #2, we will honor a full refund on both items. She submitted payment for both issues, as recently as 11/7/2015, to a collection agency, which restarted the collection. We regret that she does not wish to continue the collection, so we have processed a refund on issue #3 and sent a pre-paid return label so that she can return it if dissatisfied. We’d also like to inform Ms. [redacted] that we have formally closed the series and she will no longer receive any more pieces. We feel as though this solution is extremely generous and we consider this matter closed.If Ms. [redacted] has any questions or concerns, we invite her to call us at 866-285-1736.Sincerely,Kelsey ***Client Services
July 27, face="Times New Roman">MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Nicholas [redacted] Klein Drive Trenton, NJ Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated July 26, 2016, regarding Mr [redacted] ’s complaint We were sorry to learn that Mr [redacted] no longer wishes for us to advise him of new products issued by The Bradford ExchangeAs he requested, his account was coded on July 1, to prohibit future e-mails and mailingsMailings are prepared in advance, and it is possible that a few notifications will still reach him for 4-weeksAlthough he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
February 2, face="Times New Roman" size="2">MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Amy [redacted] Drew Haven Lane Spring, TX Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification dated February 1, 2016, regarding Ms [redacted] complaint Our records show that we received an order via mail for three of our “I’ll Be Home for Christmas” Music Boxes from Ms [redacted] November 29, We do apologize about her not receiving all three packages; we shipped all three to her December 1, and once an order is in the hands of the carrier, we trust the full shipment will reach its intended destinationOn December 20, she contacted us stating she had not received the third music box and she was advised it is customary to wait days to ensure an item was lost in outbound shipment before a replacement is sent outUntil the days were over, billing ensued as until we were able to take further action On February 1, 2016, we received and answered an e-mail from Ms [redacted] stating her wish for removal of the balance and removal of her name from our mailing listsThat same day, a customer service representative liquidated the balance on the third music boxSince the balance on her account is now $0.00, it will certainly not affect her credit rating The representative has also removed Ms [redacted] from our mailing and contact listsOur advertisements are prepared in advance so she may still receive some advertisements through the mail for the next few weeks If she receives another e-mail, she is welcome to click the “Unsubscribe” link that is provided on the bottom of all of our e-mails If Ms [redacted] has any other questions or would like to return the broken music box for a replacement, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
I ordered a doll from Bradford exchange, I used my credit card,I than ordered another doll for my other granddaughter putting it on the same credit card, when it arrived I opened it and was disappointed to see it was too small so I shipped it back, assuming they would take it off my card, they instead sent me another more expensive doll that I didn't order, I canceled my credit card but they already had over dollars of mine and wanted 60+ for this other doll I decided to keep the doll even though I really didn't care for it, it's hair was a mess & looked like it was a doll that someone returned, at first I wasn't going to pay the balance, But as you know they began sending me letters to pay up, I stalled for a few months than I paid upThinking this will teach them a lesson well it didn't yesterday December 24th another unordered doll arrives! The nerve of this outfit! Well I looked up about situations like this and it said legally I'm allowed to keep the item & not pay for it, to write them a letter, first I'm asking you is this true? I'm not a person who's wealthy & im not looking for a free ride but it makes me darn mad to be taking advantaged of by a big company like Bradford Exchange, I live on a small pension in a small prefab house & I have three grandchildren who's mother (my daughter) passed two years ago, I try to help their dad as best I can, so what's going on here? Do I send it back or keep it? Thanks for any input Ms Evelyn
This is the WORST online company I have EVER encountered! I ordered Xmas gifts weeks ago that were to be sent via [redacted] but went out [redacted] regular mail instead items were supposedly shipped on December 6th, no tracking numbers provided under order status and Customer Service Dept cannot provide tracking numbers eitherI've called numerous times for the status of my shipments and every time I call I am on hold for at least to minutes before they take my call, then another to minutes for them to research and each time I get different informationInformation contained in their emails is completely contrary to information provided through customer service Finally received item on Saturday, a silver bracelet designed specifically for a Grandson and it is so big it could fit an elephant!! AND the bracelet cannot be adjusted so I will have to return itUnfortunately, I ordered additional bracelets for each of my Grandchildren so judging by the one I received on Saturday they will all have to be returnedI will NEVER buy from this company again
I ordered a ring for my wife for Valentine's day During the ordering process, everything showed that I would receive the day before Valentine's day A week later, I looked up the order status and suddenly instead of Feb 13, the new date is March I was never notified (they have my email address and phone number.) I have asked if this was an error or if not, I asked to cancel the order and have my money refunded So far no response Very poor business experience
I don't know how this co can have an A+ rating when 97% of the comments are negativeGuess Revdex.com doesn't work so wellBradford Exchange changed their delivery time frame for Secureship checks from 2-business days to 4-business days after I ordered from themOne of the emails confirming my order even gave the 2-rangeAlso, after I complained, not only did my order info disappear completely from their site, but so did my login infoIt's like I was never thereNever, ever again
June 3, 11pt;">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] *** [redacted] [redacted] , TX [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated June 2, 2016, regarding Ms***’s complaint We are sorry to disappoint Ms***, but the “For the Love of the Game” Denver Broncos tote bag unexpectedly has a longer than usual production timeframe due to unforeseen production issues Upon, checking on the status of this collection, shipment of her order will likely occur by mid-July Should Ms [redacted] wish to cancel her order, she can do so at any timeWe would like to add that her credit card has not been charged for the tote bag as we do not charge a client until their order ships For further assistance, Ms [redacted] is welcome to contact us directly at 866-285- We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
ORDERED SOMETHING, GOT AN EMAIL SAYING IT WAS SHIPPED ALONG WITH A TRACKING NUMBER, [redacted] HAS NO INFO, CONTACTED THEM, WAS TOLD TO WEEKS FROM THAT EMAIL Completely unacceptable, when the delivery date promised during the ordering process was December 8th This is a Christmas gift and ordered based on the fact they promised it would be here before Christmas The customer service is completely useless to non existentI have been satisfied with the products I have received, but never have I been satisfied with the customer service aspect
In December of I ordered my Granddaughter a "Love You Today" BoxI paid in full on 12/22/After receiving their payment I was billed and continuously threaten with non payment and threats of being turned over to the collection agencyI forwarded them a copy of my paid check front and backI spoke to a representative by the name of GloriaShe was of no help and extremely rude I called back several time and talked to a person who asked that I resend paperworkAfter continuous attempts the issue was finally resolved by the end of MayIt was a terrible experienceI will never order anything from them again
December 31, Ms [redacted] Direct Retail Services RevDex.com [redacted] RE: Mr [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your email dated December 23, regarding Mr [redacted] complaint We are incredibly sorry to that Mr [redacted] has had a poor customer service experience with usWe changed the product id# on this item during the time frame he ordered and reordered which added confusion to the situationWe have shipped two Wizard of Oz Clocks to Mr [redacted] and he has paid for one in full and a partial payment for the otherWe are refunded him the partial payment on the second clock and have mailed a pre-paid return label so that he can send the extra clock back at his convenience We appreciate her bringing this matter to our attention and again, apologize for the situationSincerely, [redacted] Client Services
March 29, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Dolores [redacted] Case # [redacted] *** Account # [redacted] We are in receipt of your email dated March 29, regarding Ms [redacted] ’ complaint We regret that Ms [redacted] has had a poor experience with usWe shipped her Eagles Sneakers on 2/24/but after hearing from Ms [redacted] that she did not receive them, we determined the shoes were “lost in shipment” and submitted a request for a replacementUnfortunately, we are no longer selling these sneakers and canceled the replacement order todayShe will be refunded $79.94; the amount she initially paid for the shoes We are sending Ms [redacted] a $gift certificate via the mail so that she may use it for future purchasesWe apologize for any inconvenience
I made two orders from this company for my military daughter who was visiting for ChristmasBoth products stated "Order now for guaranteed Christmas delivery." That is [redacted] The first one then stated that it would not ship until December 22nd! I sent an email to them to cancel BOTH orders ( 12/19) and they responded with an email stating - "Great News! Order # [redacted] are both guaranteed for Christmas!" This was an absolute LIE upon signing into the account the order said it would NOT be delivered until sometimes btwn Dec and Jan 5th! BUT, they did go ahead and bill my card AFTER I asked them to cancel the other orderI had to call and wait on hold for minutes before I could talk to anyoneThey are suppose to issue a credit to my cardBut, I highly doubt that will happenCustomer service confirmed that on the 22nd they mailed my first order even though I asked for it to be cancelled and it was sent standard mail not due to arrive until January DO NOT GIVE THIS COMPANY YOUR BUSINESS!!
January 7, face="Times New Roman">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated January 6, 2016, regarding Mr [redacted] s complaint Our records show Mr [redacted] placed an order for our “Nightmare Before Christmas Blacklight Village” collection on December 8, Unfortunately, when the order was placed the first Issue, “Jack’s House,” was temporarily out of stock An Order Confirmation email was promptly sent to Mr [redacted] following the placement of his order advising him of when he could expect delivery We understand that the delivery timeframe was not acceptable to Mr [redacted] and per his request his order was canceled on January 3, We also understand that Mr [redacted] no longer wishes to receive offer information from us We have coded his account to stop future mailings from being generated Please note some of our mailings are pre-printed, so it is possible that a few notifications will still reach him Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
I ordered the star of hope nativity sceneIt was guaranteed that the first five phases would be here by Christmas! One came!!! Sooooooo disappointed! Boooooo
April 29, 11pt;">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated April 27, 2016, regarding Ms [redacted] ’s complaint Our records indicate on July 16, we received an order from Ms [redacted] for the “Russian Black Lacquer” nativity collectionWhile we did send her the first two issues in the collection, production issues prevented us from being able to create the rest of the nativity and the series was canceledSince Ms [redacted] only received two of the items in the collection, we are willing to give her a full refund of $for each of them Our records also show we received an order from Ms [redacted] for the “Indian Head Gold Quarter Eagle” coin on April 21, for $($+ s&h) via mail to be paid in fullAfter reviewing the advertisement she was given, I see the offer does list the price of the coin for $instead of the $Since this was our error, we will honor the price listed in the advertisement and I have taken $off the total of the coin leaving the coin’s balance at $The order was processed as a full payment order as well; if she would like to pay in installments, she is welcome to contact us directly to set up payments We also received Ms [redacted] ’s payment of $and applied it to her accountWe apologize for any confusion with the billing involving the “Queen with the President” coinShe can disregard the invoice as it was automatically sent out two days before we received her payment, therefore, there is currently no longer a balance on this item We do apologize for the confusion with her billing and purchasesAgain, Ms [redacted] can reach an agent at 866-285-to set up installment payments or if she has any more questions regarding her orders; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
We had such a horrible experience with this companyWe were so excited to finally be able to order silicone reborn dolls for our daughters, something they asked for for a few years nowWe ordered lauren dolls ( [redacted] ***) on Dec th We paid for regular shipping because it had plenty of time to get here before ChristmasThe week of Christmas, no dollsWe called the bradford exchange because they were the sender of the itemsThey claimed that our order had been lost in transit and told us to call ***xWe did and ***x had no record of our orderWe called the bradford exchange to inform them and ended up having to do a way call to ***x so that they could prove to them they never had our orderThe supervisor assured us that they would get replacement dolls to us a couple of days after ChristmasWe were so disappointed, but at this point the was nothing we could doWe waited and tried to explain to our daughters that their Christmas present would be worth the waitThe week of Christmas came and went and no dollsWe called back and the customer service representative Gabe us yet another story...the replacement order had to process and we would have to wait until after the new year to receive themI was upset and told them to cancel the orderOur daughters cried and so minutes later my husband called back to tell them that we'd like them to please not cancel it, just send themThe man in the phone said okI called today (Jan 3rd) and thru informed me that they had already canceled our orderI find it amusing that they could not process the replacement order for 2-business days, but was able to cancel the order in minutesOur daughters Christmas was ruined because of this terrible service and their customer service is no betterI can't say that all of them we rude, but most of them were..especially the supervisor I spoke withWe will never order through this terrible company again!
December 12, New Roman">Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] K [redacted] Bluegrass Drive [redacted] KY [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 12, 2016, regarding Ms [redacted] ’s complaint Our records indicate that we received an order for boxes of checks in the “ [redacted] Loves [redacted] ” design on December 6, When the order was reviewed it showed other accounts with Ms [redacted] ’s name on them so the system and the agent she spoke with believed she had ordered with us before The offer that was used for the order is only valid for new clientsSince the system believed you were a previous client, we processed the order, and the system charged the full price of $ I am very sorry for the confusionIn the interest of keeping good client relations, I have taken the difference off of the balance as a one-time courtesy Please contact us if we may be of further assistanceOur toll free number is 800- [redacted] ; our hours are 7:a.mto 7:p.m, Monday through FridayFor the best service we encourage you to call Tuesday through Friday between 8:a.mto 12:p.mand 2:p.mto 6:p.m(CST) Sincerely, [redacted] Client Service
November 25, 2015 [redacted] Customer Relations ManagerRevDex.com330 N. Wabash Avenue, Suite 2006Chicago, IL 60611RE: [redacted] ... [redacted] [redacted] *** [redacted] ***Case [redacted] Account [redacted] Dear [redacted] We are in receipt of your notification, dated November 25 regarding [redacted] complaint.Our records show that we received an order in the name of [redacted] at the above address on September 28, 2015. At the time we received the request, we had no way of knowing it was not a legitimate order, and we have both been a victim of the fraudulent activity. Our records also indicate that after the complaint was filed, [redacted] contacted us November 25 about the order in question and a representative canceled the order under her name and I have removed her from our mailing and contact lists.Since [redacted] contacted us after the complaint was filed, and we fulfilled all of her requests, we consider this matter closed. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.Sincerely, [redacted] ***Client Services
Initial Business Response /* (1000, 5, 2014/09/10) */
September 10,
***
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***
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***
***
RE: ***
***
***
Case ***
Account ***
Dear ***
We are in receipt of your e-mail, dated September 10, 2014, regarding *** complaint
We are very sorry, but we have no record of receiving any orders in *** name at the above addressWe have no record of any shipment made, or any request for payment of said shipment
If* received a shipment from any of The Bradford Group of Companies, ie: Bradford Exchange, Hawthorne Village, Ashton Drake, Hamilton Collection, or Bradford Authenticated, we respectfully request that he contact our Customer Service Center directly to help us identify the shipment, and locate the account on which the order was receivedOur toll free number is ***; our hours are 7:a.mto 6:p.m., Monday through FridayFor the best service we encourage you to call Tuesday through Friday between 8:a.mto 12:p.mand 2:p.mto 5:p.m(CT)
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 11, 2014/09/24) */
See attached scan documents
Final Business Response /* (4000, 13, 2014/10/01) */
October 1,
***
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RE: ***
***
***
Case ***
Bradford Account ***
BMI Account ***
Dear ***
We are in receipt of your e-mail, dated September 24, 2014, regarding *** rebuttal comments and the documentation included with the rebuttal
First, we wish to thank*** for providing the documentation he received concerning the order placed in his nameIt enabled us to research the matter further and locate the account where the order was placed
You will notice *** complaint was filed against "Bradford Exchange Checks," so naturally we were looking for a check order, and when we didn't find one we responded accordinglyWe could not locate any orders for any products with the Bradford Group of Companies in our system on *** account ***, which included Bradford Checks
However, upon receiving the documentation from*** we see that the order he referred to in his complaint is a "Bradford Museum Press" orderBradford Museum Press, although it is a Bradford Company, utilizes the BMI System to track and ship orders for Books, Music CD's, Greeting Cards, etcThe BMI System is a separate system from ours and is the reason we could not locate the order
BMI records show that the order was received, in the name of*, at the above address for The Wonderful Wizard of Oz Book Collection & FREE Bookends, on BMI account #***We have attached a copy of the reservation order for your reviewAt the time we received the request, we had no way of knowing it was not a legitimate order, and it was processed accordingly
In addition, our records show a Postage Paid Return Label and Return Instructions were sent to*** on September 12th as he requestedIn fact, we received the returned shipment on September 26, 2014, and have already canceled the billingIf* has any further concerns regarding this matter, he can contact us directly at ***
Thank you for bringing this matter to our attention
Sincerely,
***
Client Services
November 24, 2015 Ms. Nita [redacted] Assistant ManagerDirect Retail ServicesRevDex.com330 N. Wabash Ave., Suite 2006Chicago, IL 60611RE: Ms.... Rose [redacted] [redacted] *** [redacted] ***Case # 10966356Account # [redacted] Dear Ms. [redacted] ,We are in receipt of your email dated November 24, 2015 regarding Ms. [redacted] ’s complaint. We respectfully disagree with Ms. [redacted] ’s conclusion that the Internet advertisement in question is deceptive in any way and we shipped items unrelated to her collection. The advertisement clearly states the following: “This welcoming holiday wonderland begins with Issue One featuring the Holiday Bed and Breakfast and FREE Gift Bearers figurine. Soon you'll be basking in the warm glow of Issue Two, Light of Hope Church and a FREE antique car figurine. Additional village buildings, each a separate issue and some with select free figurines and accessories, will follow!” The advertisement further states: “Only $59.99 each issue – available in 3 installments of $20.00 US Each Issue + (s&s: $8.99 US).”This statement clearly indicates that the consumer is invited to order a COLLECTION and that each issue/set is available at $59.99 each, plus $8.99 shipping and handling.We are sorry for any confusion that may have resulted, but we believe that the advertisement, when read in full, is not misleading. Ms. [redacted] initially ordered this collection in 2007, however, if she would like to return issues #1 and #2, we will honor a full refund on both items. She submitted payment for both issues, as recently as 11/7/2015, to a collection agency, which restarted the collection. We regret that she does not wish to continue the collection, so we have processed a refund on issue #3 and sent a pre-paid return label so that she can return it if dissatisfied. We’d also like to inform Ms. [redacted] that we have formally closed the series and she will no longer receive any more pieces. We feel as though this solution is extremely generous and we consider this matter closed.If Ms. [redacted] has any questions or concerns, we invite her to call us at 866-285-1736.Sincerely,Kelsey ***Client Services
July 27, face="Times New Roman">MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Nicholas [redacted] Klein Drive Trenton, NJ Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated July 26, 2016, regarding Mr [redacted] ’s complaint We were sorry to learn that Mr [redacted] no longer wishes for us to advise him of new products issued by The Bradford ExchangeAs he requested, his account was coded on July 1, to prohibit future e-mails and mailingsMailings are prepared in advance, and it is possible that a few notifications will still reach him for 4-weeksAlthough he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
February 2, face="Times New Roman" size="2">MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Amy [redacted] Drew Haven Lane Spring, TX Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification dated February 1, 2016, regarding Ms [redacted] complaint Our records show that we received an order via mail for three of our “I’ll Be Home for Christmas” Music Boxes from Ms [redacted] November 29, We do apologize about her not receiving all three packages; we shipped all three to her December 1, and once an order is in the hands of the carrier, we trust the full shipment will reach its intended destinationOn December 20, she contacted us stating she had not received the third music box and she was advised it is customary to wait days to ensure an item was lost in outbound shipment before a replacement is sent outUntil the days were over, billing ensued as until we were able to take further action On February 1, 2016, we received and answered an e-mail from Ms [redacted] stating her wish for removal of the balance and removal of her name from our mailing listsThat same day, a customer service representative liquidated the balance on the third music boxSince the balance on her account is now $0.00, it will certainly not affect her credit rating The representative has also removed Ms [redacted] from our mailing and contact listsOur advertisements are prepared in advance so she may still receive some advertisements through the mail for the next few weeks If she receives another e-mail, she is welcome to click the “Unsubscribe” link that is provided on the bottom of all of our e-mails If Ms [redacted] has any other questions or would like to return the broken music box for a replacement, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
I ordered a doll from Bradford exchange, I used my credit card,I than ordered another doll for my other granddaughter putting it on the same credit card, when it arrived I opened it and was disappointed to see it was too small so I shipped it back, assuming they would take it off my card, they instead sent me another more expensive doll that I didn't order, I canceled my credit card but they already had over dollars of mine and wanted 60+ for this other doll I decided to keep the doll even though I really didn't care for it, it's hair was a mess & looked like it was a doll that someone returned, at first I wasn't going to pay the balance, But as you know they began sending me letters to pay up, I stalled for a few months than I paid upThinking this will teach them a lesson well it didn't yesterday December 24th another unordered doll arrives! The nerve of this outfit! Well I looked up about situations like this and it said legally I'm allowed to keep the item & not pay for it, to write them a letter, first I'm asking you is this true? I'm not a person who's wealthy & im not looking for a free ride but it makes me darn mad to be taking advantaged of by a big company like Bradford Exchange, I live on a small pension in a small prefab house & I have three grandchildren who's mother (my daughter) passed two years ago, I try to help their dad as best I can, so what's going on here? Do I send it back or keep it? Thanks for any input Ms Evelyn
This is the WORST online company I have EVER encountered! I ordered Xmas gifts weeks ago that were to be sent via [redacted] but went out [redacted] regular mail instead items were supposedly shipped on December 6th, no tracking numbers provided under order status and Customer Service Dept cannot provide tracking numbers eitherI've called numerous times for the status of my shipments and every time I call I am on hold for at least to minutes before they take my call, then another to minutes for them to research and each time I get different informationInformation contained in their emails is completely contrary to information provided through customer service Finally received item on Saturday, a silver bracelet designed specifically for a Grandson and it is so big it could fit an elephant!! AND the bracelet cannot be adjusted so I will have to return itUnfortunately, I ordered additional bracelets for each of my Grandchildren so judging by the one I received on Saturday they will all have to be returnedI will NEVER buy from this company again
I ordered a ring for my wife for Valentine's day During the ordering process, everything showed that I would receive the day before Valentine's day A week later, I looked up the order status and suddenly instead of Feb 13, the new date is March I was never notified (they have my email address and phone number.) I have asked if this was an error or if not, I asked to cancel the order and have my money refunded So far no response Very poor business experience
I don't know how this co can have an A+ rating when 97% of the comments are negativeGuess Revdex.com doesn't work so wellBradford Exchange changed their delivery time frame for Secureship checks from 2-business days to 4-business days after I ordered from themOne of the emails confirming my order even gave the 2-rangeAlso, after I complained, not only did my order info disappear completely from their site, but so did my login infoIt's like I was never thereNever, ever again
June 3, 11pt;">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] *** [redacted] [redacted] , TX [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated June 2, 2016, regarding Ms***’s complaint We are sorry to disappoint Ms***, but the “For the Love of the Game” Denver Broncos tote bag unexpectedly has a longer than usual production timeframe due to unforeseen production issues Upon, checking on the status of this collection, shipment of her order will likely occur by mid-July Should Ms [redacted] wish to cancel her order, she can do so at any timeWe would like to add that her credit card has not been charged for the tote bag as we do not charge a client until their order ships For further assistance, Ms [redacted] is welcome to contact us directly at 866-285- We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
ORDERED SOMETHING, GOT AN EMAIL SAYING IT WAS SHIPPED ALONG WITH A TRACKING NUMBER, [redacted] HAS NO INFO, CONTACTED THEM, WAS TOLD TO WEEKS FROM THAT EMAIL Completely unacceptable, when the delivery date promised during the ordering process was December 8th This is a Christmas gift and ordered based on the fact they promised it would be here before Christmas The customer service is completely useless to non existentI have been satisfied with the products I have received, but never have I been satisfied with the customer service aspect
In December of I ordered my Granddaughter a "Love You Today" BoxI paid in full on 12/22/After receiving their payment I was billed and continuously threaten with non payment and threats of being turned over to the collection agencyI forwarded them a copy of my paid check front and backI spoke to a representative by the name of GloriaShe was of no help and extremely rude I called back several time and talked to a person who asked that I resend paperworkAfter continuous attempts the issue was finally resolved by the end of MayIt was a terrible experienceI will never order anything from them again
December 31, Ms [redacted] Direct Retail Services RevDex.com [redacted] RE: Mr [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your email dated December 23, regarding Mr [redacted] complaint We are incredibly sorry to that Mr [redacted] has had a poor customer service experience with usWe changed the product id# on this item during the time frame he ordered and reordered which added confusion to the situationWe have shipped two Wizard of Oz Clocks to Mr [redacted] and he has paid for one in full and a partial payment for the otherWe are refunded him the partial payment on the second clock and have mailed a pre-paid return label so that he can send the extra clock back at his convenience We appreciate her bringing this matter to our attention and again, apologize for the situationSincerely, [redacted] Client Services
March 29, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Dolores [redacted] Case # [redacted] *** Account # [redacted] We are in receipt of your email dated March 29, regarding Ms [redacted] ’ complaint We regret that Ms [redacted] has had a poor experience with usWe shipped her Eagles Sneakers on 2/24/but after hearing from Ms [redacted] that she did not receive them, we determined the shoes were “lost in shipment” and submitted a request for a replacementUnfortunately, we are no longer selling these sneakers and canceled the replacement order todayShe will be refunded $79.94; the amount she initially paid for the shoes We are sending Ms [redacted] a $gift certificate via the mail so that she may use it for future purchasesWe apologize for any inconvenience
I made two orders from this company for my military daughter who was visiting for ChristmasBoth products stated "Order now for guaranteed Christmas delivery." That is [redacted] The first one then stated that it would not ship until December 22nd! I sent an email to them to cancel BOTH orders ( 12/19) and they responded with an email stating - "Great News! Order # [redacted] are both guaranteed for Christmas!" This was an absolute LIE upon signing into the account the order said it would NOT be delivered until sometimes btwn Dec and Jan 5th! BUT, they did go ahead and bill my card AFTER I asked them to cancel the other orderI had to call and wait on hold for minutes before I could talk to anyoneThey are suppose to issue a credit to my cardBut, I highly doubt that will happenCustomer service confirmed that on the 22nd they mailed my first order even though I asked for it to be cancelled and it was sent standard mail not due to arrive until January DO NOT GIVE THIS COMPANY YOUR BUSINESS!!
January 7, face="Times New Roman">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated January 6, 2016, regarding Mr [redacted] s complaint Our records show Mr [redacted] placed an order for our “Nightmare Before Christmas Blacklight Village” collection on December 8, Unfortunately, when the order was placed the first Issue, “Jack’s House,” was temporarily out of stock An Order Confirmation email was promptly sent to Mr [redacted] following the placement of his order advising him of when he could expect delivery We understand that the delivery timeframe was not acceptable to Mr [redacted] and per his request his order was canceled on January 3, We also understand that Mr [redacted] no longer wishes to receive offer information from us We have coded his account to stop future mailings from being generated Please note some of our mailings are pre-printed, so it is possible that a few notifications will still reach him Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
I ordered the star of hope nativity sceneIt was guaranteed that the first five phases would be here by Christmas! One came!!! Sooooooo disappointed! Boooooo
April 29, 11pt;">Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated April 27, 2016, regarding Ms [redacted] ’s complaint Our records indicate on July 16, we received an order from Ms [redacted] for the “Russian Black Lacquer” nativity collectionWhile we did send her the first two issues in the collection, production issues prevented us from being able to create the rest of the nativity and the series was canceledSince Ms [redacted] only received two of the items in the collection, we are willing to give her a full refund of $for each of them Our records also show we received an order from Ms [redacted] for the “Indian Head Gold Quarter Eagle” coin on April 21, for $($+ s&h) via mail to be paid in fullAfter reviewing the advertisement she was given, I see the offer does list the price of the coin for $instead of the $Since this was our error, we will honor the price listed in the advertisement and I have taken $off the total of the coin leaving the coin’s balance at $The order was processed as a full payment order as well; if she would like to pay in installments, she is welcome to contact us directly to set up payments We also received Ms [redacted] ’s payment of $and applied it to her accountWe apologize for any confusion with the billing involving the “Queen with the President” coinShe can disregard the invoice as it was automatically sent out two days before we received her payment, therefore, there is currently no longer a balance on this item We do apologize for the confusion with her billing and purchasesAgain, Ms [redacted] can reach an agent at 866-285-to set up installment payments or if she has any more questions regarding her orders; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
We had such a horrible experience with this companyWe were so excited to finally be able to order silicone reborn dolls for our daughters, something they asked for for a few years nowWe ordered lauren dolls ( [redacted] ***) on Dec th We paid for regular shipping because it had plenty of time to get here before ChristmasThe week of Christmas, no dollsWe called the bradford exchange because they were the sender of the itemsThey claimed that our order had been lost in transit and told us to call ***xWe did and ***x had no record of our orderWe called the bradford exchange to inform them and ended up having to do a way call to ***x so that they could prove to them they never had our orderThe supervisor assured us that they would get replacement dolls to us a couple of days after ChristmasWe were so disappointed, but at this point the was nothing we could doWe waited and tried to explain to our daughters that their Christmas present would be worth the waitThe week of Christmas came and went and no dollsWe called back and the customer service representative Gabe us yet another story...the replacement order had to process and we would have to wait until after the new year to receive themI was upset and told them to cancel the orderOur daughters cried and so minutes later my husband called back to tell them that we'd like them to please not cancel it, just send themThe man in the phone said okI called today (Jan 3rd) and thru informed me that they had already canceled our orderI find it amusing that they could not process the replacement order for 2-business days, but was able to cancel the order in minutesOur daughters Christmas was ruined because of this terrible service and their customer service is no betterI can't say that all of them we rude, but most of them were..especially the supervisor I spoke withWe will never order through this terrible company again!
December 12, New Roman">Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] K [redacted] Bluegrass Drive [redacted] KY [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 12, 2016, regarding Ms [redacted] ’s complaint Our records indicate that we received an order for boxes of checks in the “ [redacted] Loves [redacted] ” design on December 6, When the order was reviewed it showed other accounts with Ms [redacted] ’s name on them so the system and the agent she spoke with believed she had ordered with us before The offer that was used for the order is only valid for new clientsSince the system believed you were a previous client, we processed the order, and the system charged the full price of $ I am very sorry for the confusionIn the interest of keeping good client relations, I have taken the difference off of the balance as a one-time courtesy Please contact us if we may be of further assistanceOur toll free number is 800- [redacted] ; our hours are 7:a.mto 7:p.m, Monday through FridayFor the best service we encourage you to call Tuesday through Friday between 8:a.mto 12:p.mand 2:p.mto 6:p.m(CST) Sincerely, [redacted] Client Service
November 25, 2015 [redacted] Customer Relations ManagerRevDex.com330 N. Wabash Avenue, Suite 2006Chicago, IL 60611RE: [redacted] ... [redacted] [redacted] *** [redacted] ***Case [redacted] Account [redacted] Dear [redacted] We are in receipt of your notification, dated November 25 regarding [redacted] complaint.Our records show that we received an order in the name of [redacted] at the above address on September 28, 2015. At the time we received the request, we had no way of knowing it was not a legitimate order, and we have both been a victim of the fraudulent activity. Our records also indicate that after the complaint was filed, [redacted] contacted us November 25 about the order in question and a representative canceled the order under her name and I have removed her from our mailing and contact lists.Since [redacted] contacted us after the complaint was filed, and we fulfilled all of her requests, we consider this matter closed. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.Sincerely, [redacted] ***Client Services
Initial Business Response /* (1000, 5, 2014/09/10) */
* received a shipment from any of The Bradford Group of Companies, ie: Bradford Exchange, Hawthorne Village, Ashton Drake, Hamilton Collection, or Bradford Authenticated, we respectfully request that he contact our Customer Service Center directly to help us identify the shipment, and locate the account on which the order was receivedOur toll free number is ***; our hours are 7:a.mto 6:p.m., Monday through FridayFor the best service we encourage you to call Tuesday through Friday between 8:a.mto 12:p.mand 2:p.mto 5:p.m(CT)
*, at the above address for The Wonderful Wizard of Oz Book Collection & FREE Bookends, on BMI account #***We have attached a copy of the reservation order for your reviewAt the time we received the request, we had no way of knowing it was not a legitimate order, and it was processed accordingly
* has any further concerns regarding this matter, he can contact us directly at ***
September 10,
***
***
***
***
***
***
RE: ***
***
***
Case ***
Account ***
Dear ***
We are in receipt of your e-mail, dated September 10, 2014, regarding *** complaint
We are very sorry, but we have no record of receiving any orders in *** name at the above addressWe have no record of any shipment made, or any request for payment of said shipment
If
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 11, 2014/09/24) */
See attached scan documents
Final Business Response /* (4000, 13, 2014/10/01) */
October 1,
***
***
***
RE: ***
***
***
Case ***
Bradford Account ***
BMI Account ***
Dear ***
We are in receipt of your e-mail, dated September 24, 2014, regarding *** rebuttal comments and the documentation included with the rebuttal
First, we wish to thank*** for providing the documentation he received concerning the order placed in his nameIt enabled us to research the matter further and locate the account where the order was placed
You will notice *** complaint was filed against "Bradford Exchange Checks," so naturally we were looking for a check order, and when we didn't find one we responded accordinglyWe could not locate any orders for any products with the Bradford Group of Companies in our system on *** account ***, which included Bradford Checks
However, upon receiving the documentation from*** we see that the order he referred to in his complaint is a "Bradford Museum Press" orderBradford Museum Press, although it is a Bradford Company, utilizes the BMI System to track and ship orders for Books, Music CD's, Greeting Cards, etcThe BMI System is a separate system from ours and is the reason we could not locate the order
BMI records show that the order was received, in the name of
In addition, our records show a Postage Paid Return Label and Return Instructions were sent to*** on September 12th as he requestedIn fact, we received the returned shipment on September 26, 2014, and have already canceled the billingIf
Thank you for bringing this matter to our attention
Sincerely,
***
Client Services