Bradshaw Property Management

Uptown always does a good job for meI am a "preferred customer" because of thatI use them for all my plumbing and heating and cooling needs

I had a great experience Uptown from beginning to endThe technicians, Dave & Tye, installed a new furnace and a/c unit at my houseThey arrived on time, worked efficiently, and were professional and courteous They walked me through what they did, and provided all of the paperwork that I needed to sign for getting financing, rebates, etc..This is my first time that I've ever had new HVAC system installed, and the Uptown team, Dave & Tye made this a pretty painless process

Dustin was excellent he replaced my garbage disposal and gave me options with a list of the choices and the price difference and the difference between the choices He did a great job and even noticed that my sink was separated from my granite one one side and sealed it He did an excellent job

Excellent service On time and in budget

Fantastic service from both the scheduling office and the technician I feel completely comfortable using Uptown Heating and Cooling for all future furnace/AC needs

They recommended unnecessary work and then did price gouging for the unnecessary work or expanded the scope to charge more
We have been using Uptown for their Happy Home service where we paid a monthly fee and twice a year they tuned our furnace and A/C while also doing an inspection of our 101-year-old homeWe have been a customer for the past or so yearsI had been very happy with them for good customer service by the support team and the techniciansDuring last month's furnace tune-up, they recommended $(for the band-aid) up to $16,(for the platinum) to replace our water heater, replace our gas pipes and fix our cracked stand pipeBid seemed high so I called a highly recommended, licensed and bonded 30-year old company for a second opinionWe don't need a new water heater and only need spot fixes on the gas linesTotal for the gas lines and stand pipe by the new company: $Needless to say, we canceled our Uptown Happy Home serviceI don't know what has changed at Uptown but proceed with great caution and GET A SECOND OPINION!

Always a pleasure from the moment I make a service request to the time the technician is completed with the work
Reasonable prices, trustworthy and competent

Ali was quick, efficient, thorough & professional in performing his duties during my annual furnace inspectionAll questions were answered to my satisfactionI would welcome his return in future inspections

From start to finish, my experience with Uptown Plumbing, Heating and Cooling was positiveThe representative I spoke with on the phone was friendly and helpful and making the appointment was easyIn addition, I was offered a service call on the following day!
The evening before my service call was scheduled I received a phone call letting me know the half hour time frame in which I should expect the technician to arrive at my homeI received an email that morning letting me know the technician, Aaron, was on the was and providing me with a brief bio about Aaron (both professional and personal)I loved that the included some personal information
Aaron was on time, courteous and professionalHe quickly assessed and fixed the problemI would absolutely contacted Uptown again for any additional needs
Also, I love that Uptown provides a community space for groups to meetI drive past the location almost every day and have seem people using the spaceWhat a fantastic neighborhood business!

Dustin did a fantastic job!

They showed up during the time that they said they wouldI received an email notice with a picture and info of the tech that would be doing the workThe tech was efficient, professional, and politeThis is the second time that I have used Uptown PlumbingThe first time (a year ago) there was an issue with scheduling, but this time there were no issues at all

First time using Uptown Plumbing, Heating and Cooling and we have found our new exclusive plumbers They sent Sean *** and we could not have asked for a better expert We were extremely pleased with the courteous service and a job well done!

Awesome service

I hired this company to install a tankless water heaterPerson who did the install is a master plumber who has installed "dozens" of tankless water heaters across various brandsPlumber installed tankless water heater as per the manual, but did not read the informational pamphlet that was included in the box that specifically stated air needed to be allowed into drain tube to allow for proper drainagePlumber ran a drain tube straight from condensation tank without allowing for airThis caused condensation tank to backup and overflow 1-days after install resulting in electrical components inside the water heater to be exposed to waterI have tried working with the merchant and they will not refund any portion of the laborI have supporting documentation from the manufacturer of the water heater as well to support these claimsA master plumber with this level of experience should know how to solve these issues in the field

Today Davis Pratt from Uptown Plumbing made a service call to fix a leaky shower faucetHe showed up on time and went right to workHe was honest and straight to the pointBecause of the age of our faucet and the water quality in our area he felt that his best efforts would not eliminate the constant drip we're experiencingAfter a long conversation with the young man I had to agree with his professional assessmentHis time and expertise was what I paid for and he deliveredUptown deserves a pat on the back for hiring people who put the customer first and not a quick sale

Uptown Plumbing, Heating and Cooling Company, were organized, knowledgeable,
very clean and precise on their installation with our new AC and Heat unitsWe spoke with different companies and were happy we went with Ray and Dave E to help us with our
new unit Thanks

Sean was a great help in getting the furnace up and running againHe was able to quickly assess and test the part that was failing, along with other checks to make sure the furnace was working well

Uptown Plumbing, Heating and Cooling Incwas beyond helpful in our time of needThese folks truly give patience, clarity and wonderful assistance during our moment of home ownership crisisThey are the first to admit they are not the cheapest in the industry, but they stand behind their work and that peace of mind in my home repairs is exactly what my husband and I are looking for - we will never go back after this experienceI cant thank this team enoughThey made us feel safe in our home and were so honest with all the pricing options we had with our home fixesA+! Jason Kis a top notch technicianHighly recommended!

I am very happy with the work ethics and honesty provided by Uptown Plumbing (Jason) Great job from the gal who sets up the appointments and Jason who performed the work Very happy Would recommend them highly

Scam
They came out for an annual cheof our boilerTech told me there was a carbon monoxide leak after detecting ppm of CO inside the housing of the boilerHe told me he would have to “red tag” the boiler and shut it off unless I replaced the seal for $650-$I refused to have the work done and told him I would get a second opinion from another companyThen he had a second Hero tech come out to compare readingsUltimately they could not get consistent readings so they said the boiler was fineI did not get the impression he was going to have another tech come out to double check his readings if I had agreed to go ahead with the “repair.” I have seen several other similar reports on the NextDoor app about Hero trying to scare customers into getting unnecessary and expensive work done