Bradshaw Property Management

During my recent furnace & water heater tune-up, Steve was very informative, even inviting me to watch as me was doing his workWhen he found a problem, he showed me the issue and offered multiple approaches to solving itAs a result, I became aware of an ongoing but soon to expire BOGO deal on a combination furnace/AC replacementHe also showed me the various things that needed to be addressed, and I decided against those "band aids" because of the BOGO deal
Steve didn't arrive within the original time "window," but the Uptown dispatcher communicated the situation to me very clearly along the wayI really appreciated that!

Thorough, timely, clean

Service was good and Dan was very professional Showed up at the time promised

I scheduled a "precision tune-up" for my gas furnace for 11/8/for the fee of $ The technician arrived, made a visual observation and took some readings with a digital voltmeter He proceeded to tell me that the blower motor bearings were leaking oil as well as the exhaust fan bearings, which signaled that they were beginning to fail He checked the blower motor starter, and told me that it was "out of spec" He quoted me a price in writing of $to replace all three and added at the bottom of the sheet "Maybe it's time to update to a new more efficient system." The following day, I had the firm that installed the furnace come out and double check these findings The technician stated that there was nothing wrong with either blower motor, and that the bearings wouldn't leak oil when they were failing anyway He stated that the blower motor starter was not out of spec and that the previous technician couldn't have known if it was anyway, because the value of the sta

Tom *** from Uptown Plumbing Heating and Cooling, in business for years, came to give me a review of our furnaceHe was so up to date on everything he talked about, and he was polite, fast and cleaned up after he was doneI was completely satisfied with his work ethics as well as his recommendations for our water heater and FurnaceThey have a plan that covers your water heater and furnace that they will come to your home and inspect both and flush the water heaterIf you should need them in between scheduled visits, they will be here prontoAnd all that for $a monthGives you peace of mind to know you are safe in your home

Despite being a "happy home club" customer for a while, Uptown Heating and Cooling has let us down for the last timeThis year, our "happy home club" AC inspection didn't come until August despite temperatures hitting the 90s in JuneWe've also had two occasions within the last two months to need emergency serviceIn both cases, Uptown's "Fast Service, Hours" and "Fast, same day service" was non-existentIn both of our emergencies, we ended up calling other services for help and received same day serviceThe first emergency involved a leaking toilet that resulted in a collapsing ceiling belowThe earliest Uptown could send someone was days later (apparently the priority service guaranteed by being a club member doesn't really exist)The second emergency involved the on demand water heater that serves both our hot water and our radiant heatThis is the system that was supposedly inspected each year as part of our "happy home club" heating inspectionWe called three times on Sunday when we discovered we had no heat and didn't get a call back until p.mSunday nightThe Uptown Heating caller still couldn't guarantee service that eveningThank goodness it's not the middle of JanuaryWe've now learned that our water heater had three internal filters that had not been inspected or cleaned as part of our "happy home club" maintenanceThe resulting water clog may have affected our ignition system, which is being replacedNeedless to say, these happy home club members are no longer happy

Thank you out to David J, Andy L and Miken R Awesome job installing the new boiler & water heater Very hard working group, they know what they are doing Very respectful, Answered all my questions

Jim ***,
Just had Justin *** from Uptown Plumbing over to my house and he did some repairs and brought our home up to codeCould not day enough good things about this young guyPleasant, professional, fast, efficient and did an extremely good jobI would recommend this guy in a heartbeat to anyone wanting a quality plumber

The team arrived promptly and were clean, courteous and informative They inspected all of the areas I had questions about and made recommendations They also noticed an out of code situation with my water heaterAll needed repairs were made quickly and cleanly
The only complaint I would say I have is the pricing was more than I anticipated for the repairs I needed However, I did not do any price comparisons with other companies so I don't really know if the price was out of line or notThey gave me quotes ranging from "band aid" to full on repairs and guarantees before starting any work, allowing me to choose the options that best fit my needs and pricing comfort

Uptown always does a good job for meI am a "preferred customer" because of thatI use them for all my plumbing and heating and cooling needs

We have worked with Uptown on two major projects: installation of a mini-split system a year ago and now the installation of our a boiler and water heater on September 30, First of all, Uptown understands old homes and ours at years old is no exception We have great confidence in their assessment of the task at hand and the appropriate steps that are necessary for the successful integration of a new system into an old environment Andy and his team did an outstanding job on the boiler and water heater installation this past week They, and all of the folks at Uptown, are a pleasure to work with

Uptown plumbing came out to replace our water heater They did great work and were extremely friendly Based on this experience we are going to use them again for our furnace as well

Service technician, Bob ***, called on my home to inspect my boiler and water heaterHe was friendly, professional, and knowledgeableHe explained what he was doing, what he was looking for, and provided tips on how I could make sure everything was running properly in the futureI will use Uptown and Bob *** for any future needs

We highly recommend Uptown Heating and Cooling They installed air conditioning in our home last week (which was not short on challenges) We couldn't have been happier with every step of this big decision...the Uptown crew made it seamless!!!! ; )

Andy arrived today to tuour geothermal/A/C units He discovered problems with our cooling system He was knowledgeable and timely with the repairs He finally figured out our 2nd floor cooling and heating situation!

I had two leaky faucets in my houseI called Uptown Plumbing and they sent a plumber the following dayDavis was very professional, friendly, and skilled and had the issue resolved in no timeI was very pleased with the prompt response and friendly plumbing technician

Good Company We had them do many different projects

Bo and Austin did a fantastic jobThey were personable, professional, and conscientiousThey did the job right the first time and answered any questionsWe would not hesitate to call on them again or recommend them to others

Chad has been here twice and has provided excellent service both times He is definitely an asset to your company Thanks again Chad!

I needed a bid for a new furnace and they came out same day with a no pressure, simple easy to understand bidVery professional!