Bradshaw Property Management

This is regarding a recent water heater installation service I had with Uptown company on April 27, Invoice # is ***
I called and requested a service on Apr because my water heater's pilot light kept going off and we got no hot water Uptown then sent me a technician (name's Sean) and we decided to have a new water heater installed (because he said the water heater is years old and needs to be replaced) He said the cost for the installation is $and he mentioned something about a buy one get one deal which includes installing a 2-gallon expansion, and that after the job is completed it will be up to code We agreed to have him do the job, the installation was completed between 10:30am to 12:30pm After I wrote him the check, he apologized for not able to give me a hard copy receipt/invoice at the spot, but promised I shall receive a proper invoice via email, plus details about setting up an inspection from the city Then, he mentioned about some pipes not

On a routine chemy furnace was found to be in very bad shapeUptown diagnosed the
Problem and was able to schedule a repair and replacement he next day

Max installed a new boiler for me todayHe was on time did a great jobI have used Hero in the past and would highly recommend them to anyone

My service adviser was Andy He works at Hero Plumbing, Heating, and Cooling (Uptown) I loved the way he was respectful, hardworking, and thorough when he was on a call at my home Andy is definitely a HERO!!!!! THANK YOU, ANDY, AND HERO PLUMBING!!!!!
Gail L***

I had a very positive experience with Uptown Plumbing and HeatingAllan is a great technicianHe took his time as we worked thru the fall boiler start upI live in an older home with radiator heat and a complicated looking systemHe managed all without any problems

So I had work completed recently and the cost was around 10,to replace water heater and install new gas linesI work in the medical field and am really busy honestly I don't know much about market prices including costs of house related items and needed to get the work done quick as the person told me it was urgent with the gas leakWell days later my spouse was able to talk to her father that has worked in the construction business and basically told me they screwed meHe told me the max cost to replace gas pipes with copper should ran at max dollars and I was charged over 4,dollarsAnyways when I did some research with the cost of water heat and the gas pipes and got quotes from other businesses around the area I was shocked to realized I would of saved about 4,dollars in costAlmost a percent mark up from the market rate pricesThat is crazy! So needless to say I am going to stop using them and stop referring any of my friends and coworkers to them and tell everyone I tell everyone to get a second OpinionThis sort of behavior happens in health care as well when providers say something is needed and makes you feel like its life or death and then overcharge for different testing, etcIt's may not be illegal but it's down right unethical

Jim ***,
Just had Justin *** from Uptown Plumbing over to my house and he did some repairs and brought our home up to codeCould not day enough good things about this young guyPleasant, professional, fast, efficient and did an extremely good jobI would recommend this guy in a heartbeat to anyone wanting a quality plumber

Standard equipment maintenance check was simple, thorough and pleasantDan provided great peace of mind to this first-time homeownerOverall, this continues to be a great experience and partnership

Uptown Plumbing and heating is one of the best companies I have ever worked with They are first rate in ever thing that they do in my opinion If things aren't correct they will do everything in their power to make it correct

Uptown Plumbing, Heating and Cooling came to my house for my yearly maintenance on my AC unit and my water heater Joseph ** was my technician and he was very personable, knowledgeable, and explained everything that he was doing each step away

Great initial service from Niall Ebbs Prompt, efficient, easy-going, explained well, gave me options, gave me pros and cons I hope Niall comes back to us for future service calls Great job to everyone at Uptown

We called Uptown at 4pm after discovering our water heater had sprung a massive leak, flooding our basementThe dispatcher had the after hours plumber to our house by 6pmThey had a replacement heater in stock, and we were very impressed with the responsiveness, professionalism and quality of workNot cheap - $+ $for the emergency call - but high quality

Michael was friendly, thorough and promptI felt comfortable with him in my home and he explained the process and bill in a clear manner

Uptown is the best in the business for those of us with old homesThey get itThey aren't the cheapest but the are the bestThey don't increase the price after the work is done, and they don't upsell you from the moment they walk in the doorThey are prompt, clean and politeThey are professionals

Had repairman visit for a furnace and water heater tuneupHe was prompt, courteous and thouroughWalked me through what he was doing and left the site as he found it I'd call Uptown again for service

Today Bob *** of Uptown Plumbing, Heating and Cooling repaired our gas fired garage heater He was prompt, friendly, courteous, and clearly explained the technical issues in a way I could understand them He successfully repaired the heater and we are delighted

I can not say enough nice things about Austin the licensed plumber that came out to my house He explained everything both before and after completing what needed to be done As far as pricing, people like to complain but you do get what you pay for with Uptown PH & C They also stand behind their work with NO questions askedClean, knowledgeable and efficientSarah at the office was very polite and friendly as well!

Uptown did a wonderful job putting in a new boiler & tank to replace our year old boiler Professional, courteous & thoughtful, Rob made a complex set of decisions understandable
The crew of Justin & Wayne (and Mikan) started at 6:AM and worked until PM on a Friday night to make sure all was working well This winter will be the true test but so far their dedication to making it work it has been impressive Tom Helling 11/7/

I had a very positive experience with Uptown Plumbing and HeatingAllan is a great technicianHe took his time as we worked thru the fall boiler start upI live in an older home with radiator heat and a complicated looking systemHe managed all without any problems

Ryan Krahenbuhl from uptown Uptown Plumbing, Heating & Cooling was the service personHe arrived right on timeHe quickly assessed the situation, and got it under control very quicklyHe also provided some recommendations for other options that we asked aboutI was very pleased with his work and his knowledgeI would specifically request Ryan again for any further work from this company