BSH Home Appliances Corp

The Executive office is in receipt of the new issue filed regarding Mrs***'s newly replaced washerIn order for us to review her specific request to buy back both the washer, dryer and pedestalsPlease send the required info listed below.The new model number off the washing machine and FD#The complete model and FD# for the dryerThe sales receipt that shows the purchase of the pedestals as we only see the dryer and washer on the current receipt that the customer sent to us.Once we have the required documentation, we will gladly review the customer request.Please send the documents to [redacted] @bshg.com

Tried getting answer to simple qiestionWhere can I get safety covers for knobs on my range to prevent child from igniting burnersFilled out their contact us form and was told 4X an error occurredHeld on min on phoneTold third party sellers had themI tried generic, don’t fitThey could or would not give me any names Their solution was...KEEP THE CHILD OUT OF THE KITCHENIs that the stupidest answer you have ever heard? Thank you for listing names and phone #I will callBased on your composite score I dont see any chance of being satisfiedThere should be a star rating for this one

We spent quite a bit outfitting our recent complete kitchen remodel with the Bosch stainless steel appliances We've lined up two series ovens with the Series Microwave All essentially have the same display panel featuring a digital clock read out Seems reasonable to expect that the clock displays would all illuminate at the same level Bosch's online web page for the Microwave touts, "BuiMicrowave Design Matched for Use in Combination with Bosch Wall Oven" Turns out, they don't match The clock displays on the ovens illuminate visibly (as the picture above) The clock on the microwave, which is housed in virtually identical panel, appears very faint and dim (unlike the picture above) Basically, the display is so dim, you can't read it unless your get right in front of the microwave We contacted Bosch about the dimming display They sent a technician on three separate occasions to replace the panel It was only after the third attempt, that Bosch det

Hello,The statement my [redacted] is COMPLETELY UNTRUE We were told specifically by [redacted] and [redacted] that we would be reimbursed for expenses due to the defective cooktop that was installed in our home Other than a cooktop we had no method in which to prepare meals [redacted] did not offer to supply us with a portable induction cooktop or even an electric cooktop We were specifically told that if we saved all receipts we would be reimbursed for our meals [redacted] came out times in which to attempt to repair the defective cooktopIT TOOK THEM DAYS TO REPAIR AND INSTALL A NEW COOKTOP! The gentleman who came to the home was a 'handyman' and had NO CLUE on how to operate the equipment thus no instructional information was given [redacted] has no reason or right to bill us for 'instructional usage' as NONE WAS GIVEN Regards, [redacted]

All feedback is welcomed and we apologize for your experience with your recent service callDocumented notes and phone calls reveal the request of a formal apology was offered on 8/18/In regards to grievances with BSH employees, this is addressed internallyUnfortunately we are not offering to reimburse for the service call as services were rendered by BSH and the appliance repaired We appreciate you allowing us to fully research this matter and respond to your requestsBest Regards,BSH Home AppliancesMain StSte 600Irvine, CA

We bought a Bosch dishwasher 9/11/// ( [redacted] , After years our dishwasher stopped working They sent Expert Appliance to fix They apparently wired incorrectly We have pics taken of the frayed wiring and burnt surfaces The plumber told us today, after purchasing another dishwasher, we should send pictures to Bosch as our house could have caught on fire We had to buy a new dishwasher and pay for installation Bosch said it was not their responsibility as this was a third party, even though they told us to use these people We are asking for some form of reimbursement for the trauma we have been thru, no dishwasher for at lease months, and Bosch saying they are not rexponsilble for the inept dishwasher and service people Would appreciate your assistance Thank you MrsB Schaul

We ordered Aquastop hot and cold water washing machine hoses from Bosch for $on April 29, 2017, and we want Bosch to refund our money, accept their product, and change their misleading advertising Bosch advertises their Aquatstop Washer Inlet hoses as: "For washers of all brands Ideal for all homes, especially condominiums and 2nd floor laundry rooms." We ordered two hoses, which were more expensive than other similar products The hoses did not work Once they were installed on the machine, water sprayed all over The hoses we were replacing leaked only slightly, but the Bosch Aquastop hoses sprayed water all over, indicating a problem with the hoses, not our machine connection at the inlet We properly installed the Aquastop hoses, since installation is a simple matter of screwing on the hoses, therefore the problem is with the hoses The spraying water indicates they are not designed for our machine Such spraying could cause catastrophic water damage We

Complaint # [redacted] Hello, Spoke to customer and there was a mistake made on Bosch's end during the original call to set the apptThe apptwas not coded correctlyBosch customer support is covering the cost to repairIt was explained to the customer how this mistake was made Additionally if the customer wanted to cancel his extended warranty, he will need to (or already has) contact them direcltyBosch Liaison [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ We have spoken to Ms [redacted] and advised we will cover parts, customer responsible for laborMs [redacted] agreed and parts being sent to servicerMs [redacted] will call servicer to set appt Karen [redacted] Executive Liaison Main StSte Irvine, CA [redacted] @bshg.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) After speaking with Bosch I have decided to accept the offer of their paying for the parts in full and I'll handle the cost of laborI did ask what steps would be taken if after these parts were replaced that the oven might not work and was told we'd cross that bridge when and if we get there

The Executive office is in receipt of Mrs [redacted] 's concernsBased on the information we have in our system we do not show one service call within the manufactures warranty period.In order to properly review the customers case we will need all of the documentation showing the service calls she is referencing and a copy of the sales receipt from purchase.Please send the following documentation by email or fax: Email [redacted] @bshg.com or fax 949-399-or by mailAddress is:B/S/H Home AppliancesMain St., Suite 600Irvine, CA 926141) All of the service records for the dishwasher2) A copy of the sales receipt from purchaseOnce all of the required documentation is received we will gladly review the customer's request[redacted] Executive Liaison

We have attached the warranty information for your Bosch dishwasherPlease note there is a day cosmetic warrantyWhile it is well outside the cosmetic warranty, Bosch offered a 20% discount off the door skin (the entire door does not need to be replaced), which was declined by the customerAt this time we are offering a 50% discount off the part if purchased directly through BoschLabor would be the consumers responsibilityIf you would like to accept this offer, please call us at and reference your file # [redacted] This offer is valid for daysPlease be advised this is a final decision and there will be no forthcoming offers BSH Home AppliancesMain StSte600Irvine, CAcc: *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This proposal would be great but I just received a call letting me know they canceled my appointment for tomorrow that I have been waiting for over a week and need to schedule it over a week and a half later? This is incredible? I took off to be here tomorrow and they cancel less than hours in advance and want me to wait almost two more weeks? What kind of company is this? I want to accept your offer but how can I?? Regards, [redacted]

Hello,Per customer directive the apptwas re-set for 12/The door issue is not a recall, rather a qaulity alert for the springsOur records do not indicate this was done by a Thermador tech or Appliacne Master and these are the only two authorized Thermador service companies in the customers areaIf the DW running long periods of time is related to the electronics, per the owners manual, electronics are warrantied for years by an authorized servicerThe labor is warrantied for yearsRegardless, we will make sure the quality spring alert has been address, plus address the door not closing & DW running a very long time on 12/We wll cover all parts and laborExecutive Liaison Team [redacted] ***

We note several request were made to have dining expenses reimbursed however, at no time did customer support advise or promise this would be doneIn fact, going back to Sept 2016, customer has been advised numerous times warranty does not cover this, we will not reimburse the choice to eat meals outside the homeCustomer wanted to know how she is supposed to eatCustomer has other methods to prepare meals and going further back, [redacted] came out for instructional usage on the other cooking products however, customer felt they didn’t know what they were doing and wanted someone else to come outWhile customer education is not covered under warranty, [redacted] did not bill for this call and advised going forward would need to refer to care and use manuals on how to use the other cooking productsWe have reviewed all available data and as advised previously advised, [redacted] warranty does not cover dining expenses and respectfully declines this request BSH Home AppliancesMain StSte 600Irvne, CA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Shortly after we submitted our complaint to Revdex.com, we heard from Thermador that we are receiving a new refrigeratorWe are in the process of trying to arrange a time that fits our schedules so that the refrigerator can be deliveredWe are hoping that we finally receive a refrigerator that is in perfect working condition, and when that happens, we will feel that our complaint has been resolved Regards, [redacted]

We purchased a Bosch dishwasher in April, and worked fine until January, I called Bosch & they said to call [redacted] in Algona, Ia which we didThey came down & looked at it & said we needed a new control unit,They put that in & we left on vacation for daysCame back & dishwasher was still not working & there was a message on our answering machine that said we were responsible for the labor part of the jobWe should not be responsible for any of the workAnyhow the dishwasher still did not workI called Bosch again and first they said to call [redacted] againI said no as they are not a Bosch dealer anymore which he informed us when he left a message on the phone regarding the laborThey said to call Seiler Appliance in Humboldt, Iawhich we didHe said it was our water heaterIt is not our water heaterDiscovered the bottom arm was not moving, fixed that & worked fine for a monthNow it will not do anything

This is the second time I have responded to the complaintPlease be sure to check your system is working correctly.We are replacing the customers washer and she is satisfied

The Executive office is in receipt of Mr [redacted] 's complaintBased on the information we have in our system the dishwasher is years outside of the manufactures warranty periodWe show no in warranty service for the dishwasher, and no current diagnosis for the dishwasher.Bosch respectfully declines to offer the money back for the dishwasher

We note this unit will be exchanged and we sincerely apologize for the delayWe would ask that the customer call customer support at for detailsPlease reference file number [redacted] BSH Home AppliancesMain StSte 600Irvine CA

We bought $18,worth of [redacted] s in the summer of from ***'s [redacted] We had an issue with a broken drawer unit in our refrigeratorStarting in January (4th) of 2016, we called about the warranty***, the customer service agent, I spoke to said that we were under warranty She said she would give me a list of repair facilities that would come out and fix our refrigerator I called all the places and none of them would service our area I called [redacted] back twice to discuss this Both times I was told that there was a inquiry placed and I would be called back with a solution I finally called back (after not hearing from them) and asked them to mail me parts so I could start to fix it myself It is March 19, now and after months, I still have not had a phone call back We are very upset that we spent this much money on [redacted] s and we have no solution to help fix our [redacted] s We would like an immediate solution to this issue