BSH Home Appliances Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The appointment date that Bosch said the 3rd party had was not correctBosch told me that the 3rd party would be able to come and complete the repair on 2/The 3rd party contacted me on 2/and explained that they would not be able to come until 2/I am not able to make 2/work with my scheduleAgain, a communication breakdown with BoschThe part itself is no longer the issueThe fact that I am having such difficulty with Bosch customer service is why I am no longer interested in being a customer of theirs
Regards,
*** ***

Bosch es Tankless Water heater Worked great for years, then had a catastrophic general failure You cannot speak to tech support, as they refuse all calls from the owners of their devices? So I had a plumber callThey suggested "replace the water flow sensor or the whole unit?" What? So I called in myself, and the rep REFUSED to discuss MY MACHINE with me!! I told them all I wanted to ask was if that sensor would fix it Got stonewalled I asked if I bought the upgrade they offerd the tech, when could it be here, THEY REFUSED TO TELL ME!!
Sorry Bosch, I like your products ALOT (washer, dryer, Tankless Water heater, Dishwasher) but since you refuse to talk to me, I now refuse to buy from youWe're "takin it to another shop"

Hello,This was approved for exchange on 11/and the customer advisedIn an exchange an installer has to be located and accept the workEven after our repeated calls it may take installers several days before they get back to usThe installer has to approve us sending a new DW to them and calling
the customer to set the appt to remove the current unit and install the newSilical approved this on 11/12/The new DW should ship out today and it is a 2-day ship Once Silica has it they will call the customer to set the apptand swap the units out. We apologize for any inconveniences this has caused. *** ***
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The company was informed about the fire and stove explosion and it failed to repair and replace unsafe product exposing my family to unsafe conditions and damage to my propertyThere were three visits from the technicians and only the ignitor was tested and replacedBoth technicians refused to test the gas safety valve and the adapter between the gas supply and the applianceAdditionally, the fire damage inside the stove was not taken seriously and wires and insulation was not inspected for damageThe oven is releasing strong burnt and gas smell and the unit is a hazard to our health and property damageI am asking the company to replace the product

The unit CX induction cooktop has had repeated issues since it was installed, the first unit failed and was replaced with another that has the same continued issues The cooktop will read error code CiADB R after we touch the "On" button This is happening after it has been off for days at a time It simply will not turn on but just reads the same error code We have to turn the appliance off at the fuse box overnight at least times a week- if and when we can get the cooktop to workOnce the power button is turned on, it display the error code noted aboveThe inconsistency of the product and repeated failures have led to me to believe that this very high tech, premium cooktop is not ready for the market I have a family with kids and paid a premium for what is supposed to be premium, reliable appliance Instead, I have unit that works 30% of time and is unreliableI would love to replace it with another brand but our kitchen granite was cut to specifications specific

Please refer to closed case ID#*** where Bosch agreed to exchange the original defective Ascenta washing machine after replacing the face plate and changing the shock absorbers failed to correct the problemsThe replacement machine is performing exactly like the first one with extremely violent and loud rocking during the spin cycleIt also moved from the side by side dryer " and also moved forward by 6"I reduced the spin volume from high to medium to no availI do not want to continue pursuing yet another machine exchange or wish to interact with Bosch Appliances further.It is clear that the Ascenta washing machine is a defective model and I want a full refund of the washer and dryer, along with the two Bosch pedestals I purchasedBecause the Bosch dryer must be plugged into the dryer, I cannot keep the dryer aloneI do not want Bosch to once again replace the faceplate which was also slamming against the frame during the spin cycle or change the shock absorbersWe have made a recording of the washer during the to spin cycles with the extremely loud and violent rocking and sounds and will wait to take the next steps.thank you,*** ***650-339-***Full refund to my credit card of purchase price for washer and dryer,full refund of purchase price of the pedestals plus taxes and delivery charge.$for washer, $for dryer, $for pedestals, tax $and delivery charge of $Total $

Freeze of my Thermador refrigerator started to warm upIt wouldn’t freeze things properlyI called Thermador and they sent in a mechanic
Appointment - Mechanic came and said it was the inverter and replaced itI am an engineer too and don’t see how it could it have been an inverter since it was still functioning and not cooling enoughHe charged me+$It didn’t fix anything
When I called customer service, I was told that they can send the mechanic again or I could apply for something called a replacementI didn’t ask for it but instead was offered itI didn’t even know it existedI was asked to sent proof of home ownership which I didAfter I called in to check the status, I was told that I hadn’t tried enough number of times to fix the fridge and shouldn’t be asking for relpacementRemember I didn’t ask for replacement, they offered it to me
I set up another appointment with the mechanicHe showed up and said that the freezer needs compressor and other seale

Bosch home appliance advertises an online scheduling serviceThe service does not work and only after entering all of your information does the site inform you that you must callBosch has been aware of this problem for at least a week and has not made any attempt to fix this problem

I bought a built in microwave from BoshUnfortunately the display went outThat was months agothere are no exchange parts and I can not get it repairedOne display was already changed out but it was defective as well so the repair facility sent it back to BoshThere is no news on when and if the part will be availableFile Number ***Bosh said to send in the receipt and they will exchange the microwaveI did as they asked and now no one returns my e-maili feel I was cheated as I bought all my appliances from Bosh as I thought they are a good companyNow I have a microwave that I can't use and they just do not care

We purchased a control panel for our Bosch stove ...they will neither refund our money or send us our part back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
This Monday, November 2015, the replacement island hood was finally installed.While I am not happy that it took from October 16 (my first contact with Bosch to complain about the defect) until Monday, i.e., days, to replace a defective hood, I do consider the complaint closed.-*** ***

Recently half of my Thermador double wall oven konked outThe repair, with BSH, booked through the Thermador website estimated $I agreed to costat conclusion of service call, oven still didn't work, another part costing was neededI approved thisAfter $worth of labor to install a $part and a total bill of $I am in shockAll efforts to negotiate this with the company failedI'm not a deadbeat, certainly willing to pay something near the estimateBut had I known the total cost I never would have fixed a year old oven, moreover, the technician recommended I refrain from using self clean, as the oven can't take itReally misleading communication from company, really rigid customer serviceNo good

I've purchased Bosh oven Model HBL845UC/with serial FD number *** in November After running the self-clean cycle for the first time, I've noticed burnt grease on the inside of the inner door glass I called Bosch for warranty repair and they opened the case No***? and gave me phone numbers of repair businesses in my area First repair person from *** said that this is and all ovens do that, though my old GE that I replaced with this Bosch didn't do it for yearsI called Bosch again and they recommended to call *** *** ***, which inspected the oven and told me that the glass needs to be replaced, but they need Bosch's approvalAbout a week later *** *** *** sent me an email informing me that Bosch declined warranty service and if I want the glass replaced I have to pay $I called Bosch and they reconfirmed the warranty refusal, stating that the repairman's report says that the grease is on the outside of the glass, which what

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

On 6/I spoke to *** ***, and he advised me the oven is "finally working" I advised if there are any other problems to call usThere are no records of *** *** callingExtended Warranty is delayed and this was explained when I spoke to *** *** We will have a servicer go out, run a diagnostics and proceed from there. Regards,
*** ***
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BSH Home Appliances Corporation
Customer Service Division PCS-RINCC
Executive Liaison
Main Street, Suite
Irvine, CA
*** ***

Dear Sir or Maam:
I purchased a top of the line Bosch dishwasher unit based on name & reliability but will say it did cost more than a leg
Ever since I purchased my Bosch dishwasher I have had re-occurring issues and not operational
Specifically, I regularly receive error code (E24) requiring me to get my shop vac and clean both the d/w tub and also tubes to d/w
Initially, I paid technicians to come out and repair but after multiple occurrences went on-line and learned this is a common problem which is a manufacturer defect
In fact, there are YOUTUBE videos on how to “temporarily” resolve and most times it takes multiple runs/cleaning before it’s up-n-running again which is frustrating & time-consuming
Again, I spent hard earned money on this product based on reputation and reliability and would like Bosch to respond with a “permanent solution” to my problem as the manufacturer of this defective product!
*** *** *** *** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not received a conformation on the extend of the warranty, did not have a chance to test the oven ( so far only the clock is working)
Regards,
*** ***

The Executive office is in receipt of the concerns filed with your office on 2/28/2015. MrsSullivan is requesting a refund of her money for the combo ovenIm currently working with her dealer to see if they will take her oven back and allow her to purchase another manufactures brand that
better suits her needs.Once I receive an update I will let the customer know.*** ***Executive Liaison

Dishwasher had an intermittent E-Error message over the previous weeks Could only get dishwasher to run by trying different cycles, and running hot water first for minutes BSH Repairman came out of 6/and replaced drain pump Paid $ Repairman told me new pump wasn't warrantied Repairman was verbally intimidating, saying that he wasn't getting the E-message right that moment, and he wasn't sure he believed me A week or two later started getting the same E- Called another company (NJ Plumbing) repairman for $visit This repairman said the BSH repairman didn't do the repair right, and wouldn't touch it Said I needed to call BSH back Called BSH back, and was told that the repair was warrantied for a year They said they would send out repairman again I asked for a different repairman, as the repairman's behavior towards me was scary They sent the same one He ranted and raved He called the NJ plumbing repairman and ranted and raved and him,

Technician came out on March 3, to look at our *** refrigeratorHe says because the refrigerator is over years old, he would recommend replacing itI find out that these 48" refrigerators are over $10,000, so I call back and ask him to repair it even though he says it may cost up to $to fixI tell him to do it anywayHe comes back with another technician the 2nd time and temporarily fixes it by clearing a blockage in the refrigerant line and replacing the dryerHe charges me $bill and tells me that he told me previously it could cost up to $to fix because he wanted to give me a worst case scenarioI ask him what the root cause of the blockage is, and he says he doesn't knowHe says maybe "oil from the compressor"Two weeks later the refrigerator is not cooling againI call to tell BSH that the repair was not successfulThey send out the same original technician again, who again clears the refrigerant lineI ask him if it will break down again,