BSH Home Appliances Corp

We spent quite a bit outfitting our recent complete kitchen remodel with the Bosch stainless steel appliances We've lined up two series ovens with the Series Microwave All essentially have the same display panel featuring a digital clock read out Seems reasonable to expect that the clock displays would all illuminate at the same level Bosch's online web page for the Microwave touts, "BuiMicrowave Design Matched for Use in Combination with Bosch Wall Oven" Turns out, they don't match The clock displays on the ovens illuminate visibly (as the picture above) The clock on the microwave, which is housed in virtually identical panel, appears very faint and dim (unlike the picture above) Basically, the display is so dim, you can't read it unless your get right in front of the microwave
We contacted Bosch about the dimming display They sent a technician on three separate occasions to replace the panel It was only after the third attempt, that Bosch det

I am writing for assistance for Thermador Refrigerator Support Case Reference Number *** I have been without a working Thermador refrigerator since June and customer service has not been able to resolve the issue The service tech has been to my home times since June without being able to fix the issue The refrigerator is under warranty Customer service refuses to replace the unit and I am in an endless loop of customer support telling me the service tech needs to come out again She has replaced the compressor twice and done a sealed system repair, yet the unit still runs at degrees F in both freezer and fridge I have had to purchase a temporary fridge to feed my family which is located in the garage I have a complete kitchen of Thermador appliances (double oven, range, microwave, dishwasher, fridge) and all I am asking is for Thermador to make the situation right I have been extremely patient and have spent over hours at home for service calls (taking vacati

I have a year old refrigerator that has been repaired three times since I bought it newThe second repair in December of 2014, which was covered by warranty, was to fix a broken CPU in the refrigeratorThe same issue has come back againI would like Thermador (a subsidiary of BSH Home Appliances Corporation) to pay for the repair, given that they didn't fix it properly the first time

Bosch needs to be shut down, this company has the absolute worse products, and customer service! I bought a new dishwasher , and wheIt was installed the installer noticed it had a factory defect, he even made the comment that this model was bad about this! Bosch has refused to honor he warranty!!!!! I paid over a thousand dollars for this piece of crap!!! Do NOT buy Bosch, you will be very sorry !!!

I purchased a Bosch dishwasher 12/26/and had it installed 1/7/16, on 8/6/it stopped working, I called Bosch customer service and reported the issue, they gave me companies that could handle the warranty in my area, I called both and was told it would be days before they could come check the appliance as they would order parts so they could repair when they arrived, when they came they brought no parts to repair, did not disassemble anything but said they would order parts and return in 3-days to repair, weeks later they finally called to schedule and did not show up, I called and did not hear from them for several days so I called back and was told they could reschedule for week later, this was not acceptable so I called Bosch back and told them my experience, they wanted me to call the other company they had recommended and I told them they should handle it at this point and they called them and said they would call me the next day, weeks later I have yet to hear fr

I contacted Bosch about a part I needed for a dishwasher I was given the part number I needed in order to repair the appliance They didn't take Discover card and I didn't have another credit card at the moment so I went to their website later that day and ordered the part I used the part number from the email that was sent to me by their representative It is the incorrect part and now they will not let me return it

There is an apptset for 4/with the servicer to complete the repairWe will follow up with the servicer to verify the repair has been completedThe unit was purchased September and carries a year warranty for parts and labor - manufacturer warranty until SeptWe have declined the requst to extend the warranty by one year from the date the repair is complete however, we are happy to extend the parts and labor warranty for months beyond Sept Once we have verified with the servicer that the repair has been completed, we will mail the customer a month extended warranty. Best Regards,BSH Home Appliances*** *** *** *** ***
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I would like to receive a full or partial refund on my part order ***The springs and cords on my dishwasher did not breakIt was the plastic part of the frame where the spring is mounted, on the left side, which brokeThe replacement part had a metal bracket which inserted into a slot which would have prevented this defectIt appears to me this was a design flaw which should be taken care of by BoschInvoice amount, $
I was assigned a case number ***I supplied all the required documentation and my request was referred to managementI was informed management denied my request because the parts I purchased were not applicable to my modelI told the rep that this could not be true as I ordered the parts from the BOSCH website and they fit as they were required, better than the original partsIt was the BOSCH website that informed me the part I neededI asked how I could appeal the decisionI was informed that I could notSO, please start the process aga

We ordered Aquastop hot and cold water washing machine hoses from Bosch for $on April 29, 2017, and we want Bosch to refund our money, accept their product, and change their misleading advertising
Bosch advertises their Aquatstop Washer Inlet hoses as:
"For washers of all brands Ideal for all homes, especially condominiums and 2nd floor laundry rooms."
We ordered two hoses, which were more expensive than other similar products The hoses did not work Once they were installed on the machine, water sprayed all over The hoses we were replacing leaked only slightly, but the Bosch Aquastop hoses sprayed water all over, indicating a problem with the hoses, not our machine connection at the inlet We properly installed the Aquastop hoses, since installation is a simple matter of screwing on the hoses, therefore the problem is with the hoses The spraying water indicates they are not designed for our machine Such spraying could cause catastrophic water damage We

We bought our Bosch oven through *** Appliances on *** *** *** ** ** *** *** *** ** *** for $After waiting for months for our kitchen to be finishedMy contractor installed 30" Single Wall Oven Right Side Opening Door and after a couple of times that I used I went to clean inside and I discover a dent in side the ovenMy husband calls the store and was told to contact the manufacturingI called and someone came and said it the interior wall is scratched, and after weeks of back and forth sending picture of the damaged interior wall, proof that this was not open box or floor modelThey said since it works nothing we can do and we will not repair or replace it, you should call the store you bought itI called the and I have been in touch with *** *** (***@***), and he said nothing they can doThis is a damaged product and was sent out by the manufacturing

Purchased a Thermador 30" Professional Series Pro Harmony 30" fuel range PDR 305PH 6/1/for a kitchen redesignThe oven does not bake evenly despite us trying all available information in manuals and onlineWe contacted the company customer service in NovemberSince then we have had service calls with one of their techs which I would rate very highlyHe has taken pictures of the uneven baking on pies, cookies and brownies and submitted them to corporateHe has replaced the computer board because the oven temp was degrees over settingWe still have the problem and uneven heating even we set the temp lower to compensateHe has recommended replacement or return of the unitCorporate has disregarded the work of their own technician and has asked for more picturesThis in not acceptable anymore we have spent to much time on this and they keep giving us the run aroundIt is clear to us that they do all their testing on the larger 36" range and do not realize they have a de

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me*** has reached out to me, they sent out a repairman who reaplced parts and the oven is not in good working condition
Regards,
*** ***

In March our Bosch dishwasher was being used and began to smell like something burningMy husband turned it off and disconnected the powerHe then pulled the dishwasher out of the cabinet and the insulation was meltingThe power cord was melted to the dishwasher insulationHe removed it from our home in fear it would catch on fireWe looked online and there was a recall on this dishwasher catching on fire, we contacted BoschThey wanted pictures and sent a repair man to determine the causeBecause the front panel did not catch on fire Bosch will not replace the dishwasherEven though their repair man said it was not safe for repair and he would not repair it*** Appliance Center still has the dishwasherBosch offered to give us a 40% off coupon to buy another dishwasher purchased directly from them and we the consumer had to pay the shipping and handling chargesWe refused this offer because we in fact are not at fault in this manufacturing defectThe repair man s

My claim pertains to the quality of the materials used in the door construction of our Bosch series washer The specific unit is #SHX68TL5UC Purchase price was $ Shortly after the unit was installed in July the metal surface of the stainless steel door began to etch from typical use and simple exposure to dish washing soap We have been in touch with their customer service department as the materials used in the door clearly not of adequate quality for even simple home use We requested replacement of the door and Bosch sent us a polish to try which was not effective as the surface metal is actually reacting to dish soap and is permanently disfigured They will not replace the door Bosch claims this is a stainless steel appliance but it is not The door surface metal is clearly substandard as it does not hold up to our simple daily use The steel used is not "stainless" steel at all but rather a soft metal predisposed chemical etching A dishwasher whose surfa

File # ***
Hi,
I purchased a BOSCH HMB5051/microwave and trim kit from Best Buy and had it installed in February The unit is broken and no longer workingIt is not heating at all and would stop after seconds no matter how long you set the timeI have to purchase another exact same model from *** to replace it since my cabinet is custom built for this size of Microwave I am quite a bit disappointed since I spent over $1,dollars just for this Botch Microwave (unit, trim kit and install) and I was expecting it to last years and this one broke in less than yearsAll my kitchen appliance is Bosch and all of them last long time more than years (my last Botch Microwave) but I am not sure about this modelI was hoping you all can stand by your product and reputation either by reimburse me for this new Microwave unit or send someone to my home to fix the existing one
Attached:
The broken unit Model number, FD # and its appearance and conditi

HelloOn 8/15/I had the service individual come to my apartment for an 11am appointmentHe came to the *** *** *** ***He was able to fix the issue well and found a "dime" shaped glass in the drainThe only issue is he neglected to tell me he had cut himself and bled inside the filterI only saw the blood after he had left the apartmentI send this message for quality improvement

I purchased *** appliances through *** *** on April 4, months later I finally received my gas range I have been waiting for delivery of my oven/micro combo which was supposed to have been delivered this Friday I received notice that the delivery is now being pushed out another month This is about the 4th time my delivery date has been pushed back due to the product not being available so it is STILL on back order They shouldn't be selling advertising promising a delivery date and then keep pushing it out because they don't have the inventory of what is being sold upfront They should at least to the minimum give clients some type of compensation for the bad customer service in promoting something they can't deliver

We had an issue with the soap dispenser We followed the instructions in the Owners Manual to contact the dealer ("If service is necessary, contact dealer or installer.." They scheduled an appointment for us and we had it repaired We later contacted Bosch with a question based on something the technician told usThey informed us we should not have contacted the dealer, we should have contacted them They said they would have advised us to use a dishwasher cleaner every monthsWe asked where in the manual that information is found, and they said it's not in the manual They were rude, talked over us, and told us we were out of luck because the technician was not an authorized dealer - even though we were put in touch with them by following instructions in the manualDisappointed with the manual and the customer service

We bought a Bosch dishwasher 9/11/// (***, After years our dishwasher stopped working They sent Expert Appliance to fix They apparently wired incorrectly We have pics taken of the frayed wiring and burnt surfaces The plumber told us today, after purchasing another dishwasher, we should send pictures to Bosch as our house could have caught on fire We had to buy a new dishwasher and pay for installation Bosch said it was not their responsibility as this was a third party, even though they told us to use these people We are asking for some form of
reimbursement for the trauma we have been thru, no dishwasher for at lease months, and Bosch saying they are not rexponsilble for the inept dishwasher and service people Would appreciate your assistance Thank you MrsB Schaul

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To Who It May Concern: I don't consider this matter closed until I have a new refrigerator I have only received an email saying they were shipping a replacement to an unidentified installer. I feel I have not been compensated for loss wages due to having to meet with a repairman times. I feel the issue of excessive repairs should be addressed. Sincerely, *** ***