BSH Home Appliances Corp

Hello,Initial diagnoses was done by a third party servicer on 11/who determined: "Unit is currently using an extended drain hose going under the floor to the basementMissing loop, kissing support bracketsDue to the weight of the water inside the hose and the lack of support it caused hose to crack in the middle".It would appear the problem was due to installationThere was a part needed to correct the installation and it was backordered at the timeDec 28th shows this was corrected and the hose was replaced by Bosch BSH Home AppliancesMain StSte 600Irvine, CA

Hello,We sincerely apologize for our delayed responseCurrently the refrigerator is in the process of being exchangedIt appears a voice mail was left for Ms [redacted] regarding this on 8/5/We have been in contact with our exchange deptto please work as expeditiously as possible to completion [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello,We have contacted [redacted] Management and it is our understanding this is in process of being resolvedWe have been advised a manual credit has been issued by [redacted] and new D# has been assigned to order a new unitIf [redacted] has not yet contacted you please feel free to contact [redacted] with [redacted] at 469-466-We apologize for any inconvenience Bosch may have causedBest Regards,BSH Home AppliancesMain StSte600Irvine, CA92614cc: File [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Could you please specify a maintenance procedure which you are referring to? The bone was very small and was most likely stock to the dishThe bone should have been stopped from entering the dishwasher drain by a filter which failedWhat maintenance procedure could have prevented this? Again as I pointed out before, this appears a common failure and is a design flow with your dishwasherMay I suggest that you search the net where you will find the same multiple cases and complaint from your customer and address this issue with your customersPlease reimburse my money I spent on repairs without further delay Regards, [redacted]

Oven was repaired to customer satisfaction on 6/We will also be extending the warranty an additional year Regards, [redacted] ***Executive LiaisonBSH Home Appliances CorporationMain Street, Suite 600Irvine, CA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Contrary to what this email claims, the business advised me not to use the microwave as it was a safety concern [redacted] has been terrible in customer service (a quick web search on [redacted] microwave complaints) will give you an idea of customer frustration [redacted] 's insistence on a receipt to address a safety concern is just another excuse to disown any responsibility for poor products.Regards, [redacted] ***

Hello, [redacted] advised customer support he continued to use the MW quite often while it sparked, advising [redacted] , "as an example might use it times and it sparks of those times"The sparking was caused by a magetron tube that had worn outThe customers admitted continued use while sparking caused the waveguide to melt Magneton tubes wear out and waveguides can break down over timeThe specific design of the microwave keeps all radio wave transmission (microwaves) with in the oven cavitySparking is not indicative that radio transmissions are escaping the cavityAt no time have we placed the consumer in a hazardous stateThe unit is years old making it years outside of warrantyThe representative did not need to cover the cost of the call, but did so out of goodwillThe representative also asked for the reciept to see if management would offer any assistanceThis again exceeds the expectation of something that is years outside warrnty The customer has not been able to provide a receiptWe are delighted [redacted] went above and beyond by exceeding customer service applications in her endeavors to assist the consumerPlease be advised [redacted] Corporate has reveiwed [redacted] ***'s request to replace the MW however, at years outside of its year warranty, we will not offer any other concessions [redacted] ***Executive LiaisonMain StSte 600Irvine, CA

The Executive office is in receipt of Mr [redacted] 's concerns regarding his Thermador refrigerator column The customer's case has been thoroughly investigated and properly reviewed by the Executives Mr [redacted] 's refrigerator has gone years without any issues with this specific model Thermador scheduled a factory trained technician to come out and diagnosis an issue with yellow discoloration around the inside frameThe customer did not pay for the diagnosis in which the appliance is outside of the warranty period It was determined that the appliance is functioning and cooling, the technician determined that the condenser fan motor would need to be replaced and the power module This is an issue with a part failure and not any parts being disconnectedThe issue is strictly a cosmetic one; the appliance is cooling and functioning Thermador has extended an offer of goodwill to cover the parts cost for the customer and he would need to pay for laborThe customer refused the offer, so we re-reviewed his request We have now extended a generous offer to Prorate the customer into another refrigerator based off the fact he has used the appliance with no issues for yearsThe customer feels he should get a better offer or a prorate at a lower amount The Executive office respectfully declines to offer any lower amount and the Prorate offer still stands or the customer can proceed with the repair for the appliance

RE: Complaint # [redacted] We sincerly apologize for the difficulties that were experienced and that they were not resolved in a timely mannerA resolution was reached and a credit is being sent to the dealer on behalf of the customerIt should be received today and the dealer will contact the customer (or the customer can contact the dealer)File notes indicate the customer is aware a dealer credit is being issued

Hello,We note our Thermador technician advised it is in need of an igniterWe note the customer does not agree with our diagnosisAn independent third party servicer went out for a second opinion diagnosisPer that diagnosis which is attached we were advised: Found igniter not working properly, found no other problems.While recalls can be alarming we can advise this range was not recalledThe range shows to be produced in Unfortunately, after 15+ years the igniter would need to be replacedAt years, this would be the consumers responsibilityWhile we understand this may not be the anticipated response, we appreciate you allowing us to fully research this matterBSH Home AppliancesMain StSte 600Irvine, CA

Hello,You had helped with the above numbered complaint against Bosch a few months ago (see below)-- complaint # [redacted] .The vendor replaced the dishwasher but the new unit has the same problem-- rapid failure of the recessed handle how do I reactivate this complaint? Thank you,***

Hello,We sincerely apologize for our delayed responseService manual are only made available to an authorized Bosch service technicianBosch will not assume liability in the event a consumer sustains injury and as such service repair manuals are only accessible to authorized Bosch service techniciansIt is recommended to have a Bosch service technician affect any Bosch repairWe understand the consumer disagrees with our policy and we apologize for any inconveniences this may have caused [redacted] ***

Hello,Regretfully, not all companies will install hoods and we did meet up with several no's from many companiesWe did get word yesterday, 11/that the company by the name of [redacted] will assist with thisThe hood is currently in route from New Burn NC to to [redacted] in NY (315-[redacted] ), they should have in 2-daysOnce they have it they will call the customer to set an apptto pull the current hood and replace it at no cost to the customerWe sincerely apologize for this delay[redacted] ***

I've purchased Bosh oven Model HBL845UC/with serial FD number [redacted] in November After running the self-clean cycle for the first time, I've noticed burnt grease on the inside of the inner door glass I called Bosch for warranty repair and they opened the case No [redacted] ? and gave me phone numbers of repair businesses in my area First repair person from [redacted] said that this is and all ovens do that, though my old GE that I replaced with this Bosch didn't do it for yearsI called Bosch again and they recommended to call [redacted] ***, which inspected the oven and told me that the glass needs to be replaced, but they need Bosch's approvalAbout a week later [redacted] sent me an email informing me that Bosch declined warranty service and if I want the glass replaced I have to pay $I called Bosch and they reconfirmed the warranty refusal, stating that the repairman's report says that the grease is on the outside of the glass, which what

We purchased a piece Bosch appliance package on 2/12/from [redacted] Appliance in Malver, PA, shipped 3/6/The refrigerator (model B26FT50SNS, serial FD9711) has had issues since day one and to this day after several repairsInitially the fridge randomly shot ice out onto the floor since day (mother board was replaced), weeks later the fridge alarms just randomly go off (there has been no solution for this), then the ice maker stopped making ice (ice maker has been replaced)There are also cold spots in the fridge where items will FREEZEWe have asked [redacted] and Bosch for a replacementBosch states if [redacted] ;s cant fix completely, which they can't, and Gerhar's states its up to BoschWe just need a NEW working refrigerator like we PAID for

The Executive office is in receipt of Mrs [redacted] 's concerns regarding the rebateWe are working directly with the Manager that oversees the rebate programs and we will be in direct contact with the consumer after the holidays

Originally, upon malfunction of the cook top, we called for service on 9/13/ Called again on 9/20/since service date was not given Service technicians came to repair on 10/4/16, made a list of parts needed When ordered parts arrived, they came back to repair, but could not restore the operation; so they decided to replace the cook top They recommended their head office for replacement and decided to wait for approval Secured approval, & ordered new cooktop When the cook top arrived, they replaced it on 11/5/ During this period we had our holidays (Navaratri, Diwali and New Year) and we had friends and family visiting During the period called about + times, and we were assured we will be reimbursed reasonable amount for eating out We spent $ 1,for food eating out, and bills were faxed at their request Our file # is [redacted] Now they are refusing to reimburse Informed our contacts [redacted] and [redacted] about the problem,

Left VM on 8/& 8/Received VM 8/from customer's son; the customer is in an area with very spotty cell coverage however, she has received my VM's and will call me in about a week - when she is in a better areaBest RegardsBSH Home Appliances

This is in response to the above consumer in regards to your complaint #We sincerely apologize as we truly thought this had been responded toWe have spoken to Mr [redacted] and we are reimbursing a total of $Customer has been advised we will not reimburse the $trip fee Customer approves $ Regards, [redacted] ***