Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First, I mistaking said a pennyI meant a dollar for two months However, you [Dow Jones] then charged me for a full subscription prior to the trial endingIt's as simple as thatWhat more do I need to send you to prove this? Moreover the payment was to YOU -- Dow Jones Pls see below -- an email to me from PayPal on November *, 2016, at 8:12am In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , We have reviewed your account and do see that there was a duplicate European and American subscription from We will be issuing a refund for the duplicate American account from April to presentThe total refund amount is $and this will be applied to the *** on file ending in ***There have been two refunds issued previously back to the card totaling $which equals a combined total refund of $I will be sending an email as well with all of this information as well as our contact information for future referenceThe refund should post back to the [redacted] within 7-business days
Revdex.com: Despite errors in the business's record keeping, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We will be reaching out tot he subscriber via the email they providedThis subscription looks to be through Google PlayThey need to contact Google PlaySubscribers who subscriber with Google Play are asked to start the trial within the app, or onlineDow Jones can not see the account until the subscriber follows the Google Play stepsRefunds are through Google Play
Customer came in seeking immediate repairs, but was advised that service department was approximately a week and a half to two weeks behindWe tried to accommodate the customer by advising that if vehicle needed serviced sooner, we recommended contacting another dealer in order to expedite the repairsCustomer was unhappy with that answer and left immediately
The account was started and we were not advised until after months that the subscriber had missed any papersAfter the extension given, the subscriber still did not advise us they were not getting the paper The subscribers concerns have been rectifiedThe subscriber has been contacted via email
The subscriber was advised multiple times to call to cancelThis is in the terms and conditions agreed upon at sign upI attempted to reach the subscriber via the phone number provided and it went straight to voicemail Please be advised this concern is rectified
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the same response that I have been receiving for the past three weeks Everytime I call they say they have contacted the "delivery manager" for my area and assured me that the papers will stop They still continue Three weeks to get something you didn't want or pay for is absurd I think the peiple who should be more upset are your actual customers who are paying a lot of money for their paper and yet you are wasting your resouses in my driveway daily In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We understand your concern in regards to the delivery of the paper that was not requestedI have reached out to the circulation manager in charge of deliveries in the Somerville, NJ areaOur circulation team will alert the local carrier service of the delivery problem and request that delivery be stopped immediately
The only WSJ product that would be an authorized vendor would be the Kindle appIf you purchased a subscription from someone on [redacted] that would be a fraudulent account This was not purchased from Dow Jones and we do not have access to whomever sold you this fraudulent account on [redacted] I would contact [redacted] if you paid with [redacted] and advise them of the concernIf the subscriber is interested in signing up for WSJ through an authorized vendor please visit wsj.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It does not take days for a refund to show up on my billing statementI don't believe the Company has, in fact, resolved my complaintWhen they have submitted the refund to my credit card company, it would show up significantly faster than days — I know this from dealings with other merchantsThe delay is on the part of this business, Dow Jones/Wall Street JournalI continue to be completely underwhelmed by their attention to customer service and highly disappointed that my concern has not been resolved, and is now going on about days despite the business having assured both me and the Revdex.com that the error was theirs and theirs aloneFurthermore, the "glitch", as they called it, happened in January, and I discovered it on my ownI can't imagine I'm the only consumer who was overcharged and wonder whether the Wall Street Journal has notified any of the othersIncredibly disappointing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have reviewed the account history and have reversed the charge from April 20th for a full refundThe account is cancelled effective immediately, however they may continue to receive delivery for the next two days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I find it outrageous that after months of problems and repeated requests for someone to call me to discuss this matter (all of which were ignored), the business only finally admits after I filed a Revdex.com complaint that their service has been badWhen I return in October, I will restart deliver to this addressI will refile the Revdex.com complaint upon the first missed delivery Sincerely, [redacted]
The email address given does not match an active account (also has a different name then the name filed on this complaint) We attempted to reach the subscriber via the phone number in this concern and the gentleman who answered confirmed the name on this concern is not him, and he did not file any concerns with the Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First, I mistaking said a pennyI meant a dollar for two months However, you [Dow Jones] then charged me for a full subscription prior to the trial endingIt's as simple as thatWhat more do I need to send you to prove this? Moreover the payment was to YOU -- Dow Jones Pls see below -- an email to me from PayPal on November *, 2016, at 8:12am In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , We have reviewed your account and do see that there was a duplicate European and American subscription from We will be issuing a refund for the duplicate American account from April to presentThe total refund amount is $and this will be applied to the *** on file ending in ***There have been two refunds issued previously back to the card totaling $which equals a combined total refund of $I will be sending an email as well with all of this information as well as our contact information for future referenceThe refund should post back to the [redacted] within 7-business days
Revdex.com: Despite errors in the business's record keeping, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
This subscribers concerns have been addressed
We will be reaching out tot he subscriber via the email they providedThis subscription looks to be through Google PlayThey need to contact Google PlaySubscribers who subscriber with Google Play are asked to start the trial within the app, or onlineDow Jones can not see the account until the subscriber follows the Google Play stepsRefunds are through Google Play
This subscribers concern has already been addressed and resolved before this complaint came in
Customer came in seeking immediate repairs, but was advised that service department was approximately a week and a half to two weeks behindWe tried to accommodate the customer by advising that if vehicle needed serviced sooner, we recommended contacting another dealer in order to expedite the repairsCustomer was unhappy with that answer and left immediately
The subscriber spoke with one of our agents and confirmed they have been receiving the paper
The subscriber is in a USPS only delivery areaThe subscriber has been put on Mail delivery
The account was started and we were not advised until after months that the subscriber had missed any papersAfter the extension given, the subscriber still did not advise us they were not getting the paper The subscribers concerns have been rectifiedThe subscriber has been contacted via email
The subscriber was advised multiple times to call to cancelThis is in the terms and conditions agreed upon at sign upI attempted to reach the subscriber via the phone number provided and it went straight to voicemail Please be advised this concern is rectified
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the same response that I have been receiving for the past three weeks Everytime I call they say they have contacted the "delivery manager" for my area and assured me that the papers will stop They still continue Three weeks to get something you didn't want or pay for is absurd I think the peiple who should be more upset are your actual customers who are paying a lot of money for their paper and yet you are wasting your resouses in my driveway daily In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We understand your concern in regards to the delivery of the paper that was not requestedI have reached out to the circulation manager in charge of deliveries in the Somerville, NJ areaOur circulation team will alert the local carrier service of the delivery problem and request that delivery be stopped immediately
Please let the subscriber know the contacted them via our corporate email addressSubscriber's concerns addressed
The Delivery Team and Circulation Manager have been contacted directly and advised to cease delivery immediately
The only WSJ product that would be an authorized vendor would be the Kindle appIf you purchased a subscription from someone on [redacted] that would be a fraudulent account This was not purchased from Dow Jones and we do not have access to whomever sold you this fraudulent account on [redacted] I would contact [redacted] if you paid with [redacted] and advise them of the concernIf the subscriber is interested in signing up for WSJ through an authorized vendor please visit wsj.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It does not take days for a refund to show up on my billing statementI don't believe the Company has, in fact, resolved my complaintWhen they have submitted the refund to my credit card company, it would show up significantly faster than days — I know this from dealings with other merchantsThe delay is on the part of this business, Dow Jones/Wall Street JournalI continue to be completely underwhelmed by their attention to customer service and highly disappointed that my concern has not been resolved, and is now going on about days despite the business having assured both me and the Revdex.com that the error was theirs and theirs aloneFurthermore, the "glitch", as they called it, happened in January, and I discovered it on my ownI can't imagine I'm the only consumer who was overcharged and wonder whether the Wall Street Journal has notified any of the othersIncredibly disappointing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have reviewed the account history and have reversed the charge from April 20th for a full refundThe account is cancelled effective immediately, however they may continue to receive delivery for the next two days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I find it outrageous that after months of problems and repeated requests for someone to call me to discuss this matter (all of which were ignored), the business only finally admits after I filed a Revdex.com complaint that their service has been badWhen I return in October, I will restart deliver to this addressI will refile the Revdex.com complaint upon the first missed delivery Sincerely, [redacted]
The email address given does not match an active account (also has a different name then the name filed on this complaint) We attempted to reach the subscriber via the phone number in this concern and the gentleman who answered confirmed the name on this concern is not him, and he did not file any concerns with the Revdex.com