When all subscriptions are started subscribers are prompted to read our subscriber terms and conditionsWithin that notice it states all subscriptions will automatically be charged at the renewal dateIn order to activate an account subscribers need to confirm they have read these terms and conditions.We contacted the subscriber directly to address his concernsPlease be advised the concern is rectified
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, *** *** P.S This is the third such hassle I've had in the last couple of months with other vendors also Increasingly, businesses seem to prefer on-line payments where they can then sign the customer up for automatic renewal WITHOUT TELLING THEM, and further, make it absolutely impossible to cancel the automatic renewal / subscription by both hiding the information on how to do so and then not being available once the customer has followed those instructions In the case of the WSJ, they don't hire enough bodies to answer the phones to perform the cancellation, while other businesses hire bodies to answer the phones (once you find the number) but then you have to listen to their sales pitch to puhhhh-leeeeeeze don't cancel! I truly believe this practice has reached the level of being a fraud / theft issue and that someone somewhere with legal clout should take a look at it and make it stop
After researching the account we can see the first contact from the subscriber to Barron's was on Your credit card has been refunded for the chargeAlso, as a courtesy, we refunded the charge from
We are currently working with the local Delivery Contractor to rectify the subscribers concernsThe subscriber has been contacted by our corporate office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I stopped receiving the paper for days and then started receiving it again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been with WSJ for years now, and I have never had this problem until I moved to Tallahassee, FloridaThe carriers here are unreliable and WSJ does nothing to make sure the newspaper is deliveredWSJ has missed the delivery of my newspaper more than times in the last two monthsI filed a complaint with the Revdex.com and they started to deliver the paper regularlyAfter about two weeks (now) they started to miss deliveries again, and the only thing they will allow me to do is speak to a customer service representative, rather than contact the local carrierTHe weekend newspapers are significantly more expensive than the weekly papers, and they continue to miss theseI even received a different newspaper all together (New York Times) last weekWSJ does nothing to follow through with their carriers.I want the timely delivery of my newspaper daily Sincerely, [redacted] ***
We apologize for the weekend delivery concerns you are encounteringWe have reached out to management in the area to rectify the concerns as soon as possible.We have contacted the subscriber directly with further detail in regards to Saturday delivery and with any compensation for the concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI continue to have no recollection of agreeing to automatic renewals when I purchased a trial subscription to the WSJ, nor have they provided evidence that I agreed to such termsHowever I don't imagine there's any chance of winning against the Wall Street Journal so I am dropping the complaintSincerely, [redacted]
We are in contact with the subscriber and are actively working with him and the local delivery team to resolve this delivery issueThe customer has been compensated for missed issues
Please be advised we mailed the second check out on We will advise accounting that you did not get the check againWe will cancel the old check and resend again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The agreement from the Wall Street Journal did not contain any requirement to callIt simply stated that you "please call" to cancel.,( as per below)That is not a requirement, it is rather an option at the subscribers discretion.For questions about your subscription or to cancel, please call us as [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have extended my subscriptionThey have, like in the past, stated that the issue would be escalated to management and that the distributing agent would be contactedTo date, nothing has changedI am still not receiving the print edition in the mail as in the past In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Afternoon [redacted] , We apologize for the ongoing delivery issues that you have been experiencing with your subscription to [redacted] We have sent an urgent message to both the circulation manager and the circulation market manager in your area to address the delivery issue We have also reviewed the account and have noticed your constant reporting of the missed deliveriesWe appreciate you keeping us informed about the issues so that we can work on getting them resolvedWe will credit your account for months due to the non-delivery, and we are working closely with the managers in your area to resolve this issue right awayIf you should have any questions or concerns, please do not hesitate to give us a call at ###-###-####Thank you for your patience with this matter.Cordially, [redacted] Customer Service [redacted]
Account# [redacted] Good Afternoon, Thank you for contacting The Wall Street Journal.The account has been stopped as of yesterday, 715.You will not be receiving the paper anymore as of today.Thank you very muchHave a good day.Cordially, StephanieCustomer ServiceDow Jones & Company
All subscribers are advised in the terms and conditions at sign up that they are required to call when cancelingThis subscriber confirmed receiving the email stating to call in to cancelPlease be advised this account is now canceled and the last charge has been refunded
Upon review of the account, we do see an ongoing delivery issue over the course of the subscriptionThe account was extended as a result of these complaints and an additional month was added after the Revdex.com complaint was processed for the inconvenience of the missed deliverySince the Revdex.com complaint was created, customer service has contacted the circulation manager who is in touch with the local team to resolve this issueSince then the customer has not reported a non-receipt complaint and the account has been suspended for the majority of AprilThe customer has updated their address for when the account restartsPlease keep us informed of any further delivery problems so they can be addressed promptly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
A new check was mailed via Certified [redacted] on 8/**
When all subscriptions are started subscribers are prompted to read our subscriber terms and conditionsWithin that notice it states all subscriptions will automatically be charged at the renewal dateIn order to activate an account subscribers need to confirm they have read these terms and conditions.We contacted the subscriber directly to address his concernsPlease be advised the concern is rectified
This concern has been addressed and rectifiedSub will be contacted directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, *** *** P.S This is the third such hassle I've had in the last couple of months with other vendors also Increasingly, businesses seem to prefer on-line payments where they can then sign the customer up for automatic renewal WITHOUT TELLING THEM, and further, make it absolutely impossible to cancel the automatic renewal / subscription by both hiding the information on how to do so and then not being available once the customer has followed those instructions In the case of the WSJ, they don't hire enough bodies to answer the phones to perform the cancellation, while other businesses hire bodies to answer the phones (once you find the number) but then you have to listen to their sales pitch to puhhhh-leeeeeeze don't cancel! I truly believe this practice has reached the level of being a fraud / theft issue and that someone somewhere with legal clout should take a look at it and make it stop
After researching the account we can see the first contact from the subscriber to Barron's was on Your credit card has been refunded for the chargeAlso, as a courtesy, we refunded the charge from
We are currently working with the local Delivery Contractor to rectify the subscribers concernsThe subscriber has been contacted by our corporate office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I stopped receiving the paper for days and then started receiving it again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been with WSJ for years now, and I have never had this problem until I moved to Tallahassee, FloridaThe carriers here are unreliable and WSJ does nothing to make sure the newspaper is deliveredWSJ has missed the delivery of my newspaper more than times in the last two monthsI filed a complaint with the Revdex.com and they started to deliver the paper regularlyAfter about two weeks (now) they started to miss deliveries again, and the only thing they will allow me to do is speak to a customer service representative, rather than contact the local carrierTHe weekend newspapers are significantly more expensive than the weekly papers, and they continue to miss theseI even received a different newspaper all together (New York Times) last weekWSJ does nothing to follow through with their carriers.I want the timely delivery of my newspaper daily Sincerely, [redacted] ***
We apologize for the weekend delivery concerns you are encounteringWe have reached out to management in the area to rectify the concerns as soon as possible.We have contacted the subscriber directly with further detail in regards to Saturday delivery and with any compensation for the concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI continue to have no recollection of agreeing to automatic renewals when I purchased a trial subscription to the WSJ, nor have they provided evidence that I agreed to such termsHowever I don't imagine there's any chance of winning against the Wall Street Journal so I am dropping the complaintSincerely, [redacted]
We are in contact with the subscriber and are actively working with him and the local delivery team to resolve this delivery issueThe customer has been compensated for missed issues
Please be advised we mailed the second check out on We will advise accounting that you did not get the check againWe will cancel the old check and resend again
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The agreement from the Wall Street Journal did not contain any requirement to callIt simply stated that you "please call" to cancel.,( as per below)That is not a requirement, it is rather an option at the subscribers discretion.For questions about your subscription or to cancel, please call us as [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have extended my subscriptionThey have, like in the past, stated that the issue would be escalated to management and that the distributing agent would be contactedTo date, nothing has changedI am still not receiving the print edition in the mail as in the past In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Afternoon [redacted] , We apologize for the ongoing delivery issues that you have been experiencing with your subscription to [redacted] We have sent an urgent message to both the circulation manager and the circulation market manager in your area to address the delivery issue We have also reviewed the account and have noticed your constant reporting of the missed deliveriesWe appreciate you keeping us informed about the issues so that we can work on getting them resolvedWe will credit your account for months due to the non-delivery, and we are working closely with the managers in your area to resolve this issue right awayIf you should have any questions or concerns, please do not hesitate to give us a call at ###-###-####Thank you for your patience with this matter.Cordially, [redacted] Customer Service [redacted]
Account# [redacted] Good Afternoon, Thank you for contacting The Wall Street Journal.The account has been stopped as of yesterday, 715.You will not be receiving the paper anymore as of today.Thank you very muchHave a good day.Cordially, StephanieCustomer ServiceDow Jones & Company
All subscribers are advised in the terms and conditions at sign up that they are required to call when cancelingThis subscriber confirmed receiving the email stating to call in to cancelPlease be advised this account is now canceled and the last charge has been refunded
Upon review of the account, we do see an ongoing delivery issue over the course of the subscriptionThe account was extended as a result of these complaints and an additional month was added after the Revdex.com complaint was processed for the inconvenience of the missed deliverySince the Revdex.com complaint was created, customer service has contacted the circulation manager who is in touch with the local team to resolve this issueSince then the customer has not reported a non-receipt complaint and the account has been suspended for the majority of AprilThe customer has updated their address for when the account restartsPlease keep us informed of any further delivery problems so they can be addressed promptly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
We have contacted the subscriber directly and are investigating all past contacts