[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set
for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved beThis This is a shell game being played by Dow Jones and Google PlayGoogle Play says call Dow JonesDow Jones got my money but says call Google Play SCAM SCAM SCAM SCAM SCAM!!! Why must I be victimized by them?
The subscribers account shows no contacts at all prior to July when we advised the terms and conditions included having to call in to cancelThe account has been canceledThe subscribers concerns have been addressed and we contacted the subscriber via email
We tried both new and used to help the ***'s and for the payment they were asking for we could not get a bank to help us so they were unable to buy new or used
When you sign up for the subscription we charge a credit cardThe credit card takes time to processWe can not cancel within mins of charging a credit card as were waiting for the charge to clearPlease be advised this account was canceled the as soon as the account was done processing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear ***, We sincerely apologize for all the inconveniences you experienced with the delivery of both of your subscriptions since they startedWe strive every day to provide outstanding customer service to our clients, unfortunately, delivery challenges always arise in the distribution
industry due to carrier turnover and availabilityWe reached out to the Circulation Manager in your area to advised that the carrier delivery should stop immediately.In an effort to compensate for your troubles, we have added an additional three months to both of your subscriptionsPlease be advised we cannot extend your subscription for a full year as they were credited for all the missed deliveries reportedWe have included the link to our subscriber agreement for your reference.***Once again we would like to offer our sincere apologies for all these inconveniences
We spoke to the sub via phone earlierThe subscriber paid Google directly, we can not see any billing through googleThey need to contact GoogleWe can not see any money sent to GoogleWe can not refund any money that went to google because we dont have Googles billing records. This case is closed, Dow Jones CAN NOT see any billing that went to Google
At the time of sign up all subscribers have to click they have read and agree to the terms and conditions of automatic renewal and the cancellation processWe do not see this phone number calling in to reference this account before 9/**/call Subscribers concerns are rectified
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke to someone at the Wall Street Journal customer service last Wednesday or ThursdayThey indicated that they were taking my account off hold and I would be getting the first paper again within two daysI received one paper on Monday and that is itI live at a single family home with a drive so it is not a matter of neighbors taking the paperThe online customer service system for the Wall Street Journal continues to show that I received delivery through September and August but Monday's paper is the only delivery in that time or since I contacted the customer service last weekI again ask for a refund of the money that I have left on the accountThank you, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Timothy Burchett
We are open on Saturday at the same number the subscriber contacted us on, on Monday Per our subscriber agreement, that was agreed upon at sign up, all subscriptions are automatically renewed and nonrefundable while on monthly billing. The subscriber has been contacted directly at
the email provided and concerns have been fully addressed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I can not confirm that the paper will no longer be delivered to my addressPlease allow one week for the business to respond to our request to discontinue delivery of the Wall Street Journal to my homeI would like to keep the case open until that time that I can confirm they have ceased delivery
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Dow Jones & Company, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am sorry but I have received this promise for over months. I will not believe this until a full week of undelivered papers have been made
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **
As part of our subscriber agreement, customers are required to call in to cancel their subscriptionsWe do not accept cancellations by mail or email or by any other means other than calling Customer ServiceWhen the customer contacted us via telephone on February ***, the subscription was removed from automatic renewal and no further charges have been made or will be made to his credit cardWe have attached copies of the links to our Subscriber Agreement and to further details in our Customer Center. ***
***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business
have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set
for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved beThis This is a shell game being played by Dow Jones and Google PlayGoogle Play says call Dow JonesDow Jones got my money but says call Google Play SCAM SCAM SCAM SCAM SCAM!!! Why must I be victimized by them?
The subscribers account shows no contacts at all prior to July when we advised the terms and conditions included having to call in to cancelThe account has been canceledThe subscribers concerns have been addressed and we contacted the subscriber via email
We tried both new and used to help the ***'s and for the payment they were asking for we could not get a bank to help us so they were unable to buy new or used
When you sign up for the subscription we charge a credit cardThe credit card takes time to processWe can not cancel within mins of charging a credit card as were waiting for the charge to clearPlease be advised this account was canceled the as soon as the account was done processing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have contacted the subscriber directly to resolve the concerns
Dear ***, We sincerely apologize for all the inconveniences you experienced with the delivery of both of your subscriptions since they startedWe strive every day to provide outstanding customer service to our clients, unfortunately, delivery challenges always arise in the distribution
industry due to carrier turnover and availabilityWe reached out to the Circulation Manager in your area to advised that the carrier delivery should stop immediately.In an effort to compensate for your troubles, we have added an additional three months to both of your subscriptionsPlease be advised we cannot extend your subscription for a full year as they were credited for all the missed deliveries reportedWe have included the link to our subscriber agreement for your reference.***Once again we would like to offer our sincere apologies for all these inconveniences
We spoke to the sub via phone earlierThe subscriber paid Google directly, we can not see any billing through googleThey need to contact GoogleWe can not see any money sent to GoogleWe can not refund any money that went to google because we dont have Googles billing records. This case is closed, Dow Jones CAN NOT see any billing that went to Google
At the time of sign up all subscribers have to click they have read and agree to the terms and conditions of automatic renewal and the cancellation processWe do not see this phone number calling in to reference this account before 9/**/call Subscribers concerns are rectified
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke to someone at the Wall Street Journal customer service last Wednesday or ThursdayThey indicated that they were taking my account off hold and I would be getting the first paper again within two daysI received one paper on Monday and that is itI live at a single family home with a drive so it is not a matter of neighbors taking the paperThe online customer service system for the Wall Street Journal continues to show that I received delivery through September and August but Monday's paper is the only delivery in that time or since I contacted the customer service last weekI again ask for a refund of the money that I have left on the accountThank you, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Timothy Burchett
We are open on Saturday at the same number the subscriber contacted us on, on Monday Per our subscriber agreement, that was agreed upon at sign up, all subscriptions are automatically renewed and nonrefundable while on monthly billing. The subscriber has been contacted directly at
the email provided and concerns have been fully addressed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I can not confirm that the paper will no longer be delivered to my addressPlease allow one week for the business to respond to our request to discontinue delivery of the Wall Street Journal to my homeI would like to keep the case open until that time that I can confirm they have ceased delivery
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, my complaint, ID *** regarding Dow Jones & Company, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
This is now cancelled and refunded for $back the *** ending in ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am sorry but I have received this promise for over months. I will not believe this until a full week of undelivered papers have been made
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **
As part of our subscriber agreement, customers are required to call in to cancel their subscriptionsWe do not accept cancellations by mail or email or by any other means other than calling Customer ServiceWhen the customer contacted us via telephone on February ***, the subscription was removed from automatic renewal and no further charges have been made or will be made to his credit cardWe have attached copies of the links to our Subscriber Agreement and to further details in our Customer Center. ***
***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business
have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***