We apologize for the weekend delivery concerns you are encountering. We have reached out to management in the area to rectify the concerns as soon as possible.We have contacted the subscriber directly with further detail in regards to Saturday delivery and with any compensation for the...
Terms and Conditions provide explanation of our auto renewal policy for all subscriptions and the requirement to call for any cancellation. As a courtesy, we have provided a full month refund to the subscriber as requested and confirmed our policy for any future subscriptions. Sub should...
receive refund in seven to ten business days to the credit card on file.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business's response is false. This is not a recent problem, but has been ongoing since early last year. They continue to make vague promises about looking into the matter, etc., and the paper is delivered for several days and then stops again. I would like this complaint to remain open until the paper is delivered consistently for several weeks, not days.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have been working with the local delivery contractor in the subscriber's area to get the delivery started. Unfortunitley we have been unable to get in contact with the subscriber since 10/** to see if his delivery concerns have been rectified.
The email address given does not match an active account (also has a different name then the name filed on this complaint). We attempted to reach the subscriber via the phone number in this concern and the gentleman who answered confirmed the name on this concern is not him, and he did not...
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for you assistance in this matter, as I greatly appreciate your very fast turnaround and ease of use. Thank you very much!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
[redacted] P.S. This is the third such hassle I've had in the last couple of months with 2 other vendors also. Increasingly, businesses seem to prefer on-line payments where they can then sign the customer up for automatic renewal WITHOUT TELLING THEM, and further, make it absolutely impossible to cancel the automatic renewal / subscription by both hiding the information on how to do so and then not being available once the customer has followed those instructions. In the case of the WSJ, they don't hire enough bodies to answer the phones to perform the cancellation, while other businesses hire bodies to answer the phones (once you find the number) but then you have to listen to their sales pitch to puhhhh-leeeeeeze don't cancel! I truly believe this practice has reached the level of being a fraud / theft issue and that someone somewhere with legal clout should take a look at it and make it stop.
The subscriber has been contacted via email and provided our contact number. The Circulation Manager for the region has been made aware of the delivery concerns. Delivery should be rectified moving forward.
We reviewd the account and did see reports of non delivery of the paper. We extended the subscription until November **,2016. We also reached out to the Circulation Manager, to make him aware of this issue. We will work with him to reach a resolution. I spoke with [redacted] and advised of the changes...
to the account ans she agreed with what has been done so far. I advised that I will be back in contact once a resolution has been met.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The situation did involve a Kindle. The trial subscription qas cancelled before the trial was up. [redacted] started charging my Credit Card at a later time. I never took a subscription later and never received any further issues of the WSJ.If the WSJ never received any of the funds that they collected from me for copies of the WSJ ( that I never received) where does that leave us ? [redacted] got $21.99 for 22 months based on a non subscription and provided nothing to me. This was done in the name of the WSJ.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I find it outrageous that after months of problems and repeated requests for someone to call me to discuss this matter (all of which were ignored), the business only finally admits after I filed a Revdex.com complaint that their service has been bad. When I return in October, I will restart deliver to this address. I will refile the Revdex.com complaint upon the first missed delivery.
Sincerely,
[redacted]
Hi [redacted], Thank you for contacting The Wall Street Journal. I apologize for the email alerts you have been receiving. You have now been removed from our email list. Should you have any questions or concerns, please do not hesitate to contact us at ###-###-####. Cordially,Stephanie
Please provide a valid phone number. We called the number provided in this concern and the gentleman who picked up did not recognize the name on this complaint. The email address on this concern also is not linked to any active accounts. Please provide an account number or phone number to reach you.
Our phone number [redacted] is available to subscribers Monday - Friday: 7am to 10pm ET, Saturday: 7am to 3pm ET. This subscribers concern has been rectified.
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becaus
CANCEL MY SUBSCRIPTION
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Amazon is NOT a vendor for The Wall Street Journal. [redacted] did NOT act on behalf of The Wall Street Journal. We do NOT sell our product on [redacted]. Sounds like you purchased something fraudulently on [redacted] and would suggest you to contact your credit card company and/or [redacted]. I would also let [redacted] know someone sold you a fraudulent account on there platform.
After researching the account we can see the first contact from the subscriber to Barron's was on 5/**/16. Your credit card has been refunded for the 6/**/16 charge. Also, as a courtesy, we refunded the charge from 5/**/16.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First, I mistaking said a penny. I meant a dollar for two months. However, you [Dow Jones] then charged me for a full subscription prior to the trial ending. It's as simple as that. What more do I need to send you to prove this? Moreover the payment was to YOU -- Dow Jones. Pls see below -- an email to me from PayPal on November *, 2016, at 8:12am.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for the weekend delivery concerns you are encountering. We have reached out to management in the area to rectify the concerns as soon as possible.We have contacted the subscriber directly with further detail in regards to Saturday delivery and with any compensation for the...
concerns.
Terms and Conditions provide explanation of our auto renewal policy for all subscriptions and the requirement to call for any cancellation. As a courtesy, we have provided a full month refund to the subscriber as requested and confirmed our policy for any future subscriptions. Sub should...
receive refund in seven to ten business days to the credit card on file.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business's response is false. This is not a recent problem, but has been ongoing since early last year. They continue to make vague promises about looking into the matter, etc., and the paper is delivered for several days and then stops again. I would like this complaint to remain open until the paper is delivered consistently for several weeks, not days.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have been working with the local delivery contractor in the subscriber's area to get the delivery started. Unfortunitley we have been unable to get in contact with the subscriber since 10/** to see if his delivery concerns have been rectified.
The email address given does not match an active account (also has a different name then the name filed on this complaint). We attempted to reach the subscriber via the phone number in this concern and the gentleman who answered confirmed the name on this concern is not him, and he did not...
file any concerns with the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for you assistance in this matter, as I greatly appreciate your very fast turnaround and ease of use. Thank you very much!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...
[redacted] P.S. This is the third such hassle I've had in the last couple of months with 2 other vendors also. Increasingly, businesses seem to prefer on-line payments where they can then sign the customer up for automatic renewal WITHOUT TELLING THEM, and further, make it absolutely impossible to cancel the automatic renewal / subscription by both hiding the information on how to do so and then not being available once the customer has followed those instructions. In the case of the WSJ, they don't hire enough bodies to answer the phones to perform the cancellation, while other businesses hire bodies to answer the phones (once you find the number) but then you have to listen to their sales pitch to puhhhh-leeeeeeze don't cancel! I truly believe this practice has reached the level of being a fraud / theft issue and that someone somewhere with legal clout should take a look at it and make it stop.
This subscribers concerns have been addressed.
The subscriber is in a USPS only delivery area. The subscriber has been put on Mail delivery.
The subscriber has been contacted via email and provided our contact number. The Circulation Manager for the region has been made aware of the delivery concerns. Delivery should be rectified moving forward.
We reviewd the account and did see reports of non delivery of the paper. We extended the subscription until November **,2016. We also reached out to the Circulation Manager, to make him aware of this issue. We will work with him to reach a resolution. I spoke with [redacted] and advised of the changes...
to the account ans she agreed with what has been done so far. I advised that I will be back in contact once a resolution has been met.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The situation did involve a Kindle. The trial subscription qas cancelled before the trial was up. [redacted] started charging my Credit Card at a later time. I never took a subscription later and never received any further issues of the WSJ.If the WSJ never received any of the funds that they collected from me for copies of the WSJ ( that I never received) where does that leave us ? [redacted] got $21.99 for 22 months based on a non subscription and provided nothing to me. This was done in the name of the WSJ.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I find it outrageous that after months of problems and repeated requests for someone to call me to discuss this matter (all of which were ignored), the business only finally admits after I filed a Revdex.com complaint that their service has been bad. When I return in October, I will restart deliver to this address. I will refile the Revdex.com complaint upon the first missed delivery.
Sincerely,
[redacted]
Hi [redacted], Thank you for contacting The Wall Street Journal. I apologize for the email alerts you have been receiving. You have now been removed from our email list. Should you have any questions or concerns, please do not hesitate to contact us at ###-###-####. Cordially,Stephanie
Please provide a valid phone number. We called the number provided in this concern and the gentleman who picked up did not recognize the name on this complaint. The email address on this concern also is not linked to any active accounts. Please provide an account number or phone number to reach you.
Our phone number [redacted] is available to subscribers Monday - Friday: 7am to 10pm ET, Saturday: 7am to 3pm ET. This subscribers concern has been rectified.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becaus
CANCEL MY SUBSCRIPTION
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Amazon is NOT a vendor for The Wall Street Journal. [redacted] did NOT act on behalf of The Wall Street Journal. We do NOT sell our product on [redacted]. Sounds like you purchased something fraudulently on [redacted] and would suggest you to contact your credit card company and/or [redacted]. I would also let [redacted] know someone sold you a fraudulent account on there platform.
After researching the account we can see the first contact from the subscriber to Barron's was on 5/**/16. Your credit card has been refunded for the 6/**/16 charge. Also, as a courtesy, we refunded the charge from 5/**/16.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
First, I mistaking said a penny. I meant a dollar for two months. However, you [Dow Jones] then charged me for a full subscription prior to the trial ending. It's as simple as that. What more do I need to send you to prove this? Moreover the payment was to YOU -- Dow Jones. Pls see below -- an email to me from PayPal on November *, 2016, at 8:12am.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]