Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** ***, We have researched your inquiry and were able to locate the account that is associated with your addressWe have contacted the circulation manager in your area to inform him that the account is no longer activeWe have asked the circulation manager to stop delivery
to your address immediatelyWe will be monitoring the account to ensure that delivery does not continue to your addressPlease allow at least - business days for the cancellation to take affectWe do apologize for any inconvenience this may have caused. Should you have any questions or concerns please feel free to contact our print department directly at ***.Cordially,*** Customer ServiceDow Jones & Company
The subscribers account was first noted on 8/*/of any missed editions (the paper started 7/**/17)We also received no contacts after that advising the problem was still happening until recently The prior account has one contact advising Dow Jones of missed papers after months of
service. Please be advised we can not fix a concern we do not know about and apologize for the delivery concerns the subscriber is experiencingWe have contacted the Circulation Manager in the subscribers area and asked for them to confirm delivery moving forward. Should the subscriber not receive a paper tomorrow, please let us know
Every account set up with The Wall Street Journal is advised of the terms and conditions of the subscriptionAll trials are automatically renewed if not canceled via phone. Unfortunately due to the subscriber contacting the Credit Card company to dispute the charges we are unable to offer or
discuss any refunds
Dear ***,Thank you for contacting The Wall Street Journal regarding your delivery issue. We sincerely apologize for any inconveniences caused by the matter. Please be advised; we have reached out to our Delivery team and Circulation Manager to investigate your delivery issue furtherWe also urged them to reach out to you as you have requested. We will be following up with the Delivery team to ensure delivery going forwardWe also will be following up with you until this matter is resolved. We value your loyalty to The Wall Street Journal and want to provide you with an excellent experience. Should you have any questions or concerns, please do not hesitate to contact us. Cordially, RocioGroup Accounts
On June 6th I responded to Ms *** and let her know it takes a couple of weekes sometime but her vehicle was processed and her payoff on her trade in was made. I gave her the tracking number as well as the check number. I also let Mrs *** know even though we her vehicle was detailed
we would be glad to do it again she declined and would rather have the money so I agreed to send her a chack for 100.oo whch we have already completed. I assured her going further we would take great care of her and if she had any further issues to please let me know right then and I would resolve it. I believe Mrs *** feels this matter is resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Dow Jones & Company, Inc. regarding complaint ID ***. On April **, 2015, I wrote to *** ***, *** ** *** ***, *** ***, *** ** *** ***, and *** ***, *** **
***. No response from any of them. I finally did get the paper to stop by sitting out in my driveway in the early morning darkness, and stopping the carrier person.Sincerely,*** ***
Per customer request this account has been cancelled effective immediately. However this account has not been charged since December of 2015 due to issues with the credit card on file. The last charge for this account was on December ** 2015.Per our subscriber agreement all of our subscription...
charges are non-refundable. and any cancellation requests must be made via phone and not email or chat. There are not missed deliveries reported on the account at any point.
The local Delivery team and Dow Jones management in the Florida are ahave been made aware of this delivery concern. We have requested the third party delivery contractor to reach out to the subscriber. We also emailed the subscriber our direct contact number. Concern should be...
After researching the account we confirmed a glitch in billing while we transferred the account to a new system. The subscribers credit card has been refunded. Please allow 7-10 business days for the refund to show on the billing statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.
Rather than cancel my subscription, they halted my original purchase. They did not provide the 2 month subscription, and the response provided by the business was a lie.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] Marketplace Resource Consultant Cincinnati Revdex.com Re: [redacted] Complaint, ID No. [redacted] Please be advised that [redacted] represents Joseph Chevrolet ("Joseph") in the above referenced matter. Joseph has reviewed...
Mr. [redacted] Complaint filed August 21, 2015 (the "Complaint"). This is not the first time that Joseph has heard from Mr. [redacted] regarding his lease of a 2015 Chevy Cruze. Joseph was first made aware of Mr. [redacted] alleged issues on July 20 when it received a letter from Mr. [redacted] attorney requesting certain paperwork. Specifically, Mr. [redacted] attorney alleged that the vehicle was "spot delivered," requiring a spot delivery agreement to be provided. Joseph contacted its attorneys to respond. After a telephone conversation with Mr. [redacted] attorney, [redacted] sent a letter to Mr. [redacted] attorney explaining that this was not a spot delivery and that no such spot agreement was necessary. Mr. [redacted] attorney replied that Joseph acted inappropriately in the transaction and that he would be suing on Mr. [redacted] behalf. To date, no suit has been filed and no further contact has been made with Mr. [redacted] attorney. Subsequently, Joseph received the above referenced Complaint. Joseph disagrees with many of the allegations contained in Mr. [redacted] account of the events that took place. As Mr. [redacted] indicated, he came to Joseph based on the advertisement for a specific model of Chevrolet Cruze. However, the vehicle that Mr. [redacted] ultimately decided to lease was a different model with many more features and options, which, Mr. [redacted] admits, resulted in a higher cost. After selecting the vehicle, Joseph inquired as to how much Mr. [redacted] was interested in putting down on the vehicle. At that time Joseph had not quoted a price. Mr. [redacted] replied that he was interested in putting down $1,500. That was the amount offered by Mr. [redacted] and was not suggested by anyone at Joseph. After making the final calculations, Joseph determined Mr. [redacted] monthly payment totaled $201.23 after his $1,500 down payment. At no point did Joseph make any representations as to a lower cost on this transaction. Mr. [redacted] made no objections to that price, made the down payment and signed all the necessary paperwork to conclude the transaction. Joseph has reviewed the desired settlement options offered by Mr. [redacted], but cannot accept them. All of them require Joseph to refund $1,500 to Mr. [redacted] based on a transaction that he knowingly entered into. Joseph would like to resolve this matter that leaves both parties satisfied, but cannot determine any reasonable alternatives at this time. Please contact me directly if you have any questions or issues you would like to discuss. Zachary A. El-Sawaf
We can confirm that we do not show a live active subscription to this address. We have immediately notified delivery management and the regional Circulation Manager so that delivery ceases ASAP. Delivery should not continue into the early part of next week at the latest.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...
resolved because:
For the second time over the past 5 months, the services that I paid for on August [redacted] Starting in January, the delivery service stopped abruptly. In March I filed a complaint (# [redacted]), which was subsequently closed after a terse response from Wall Street Journal, while I was preparing for and traveling to China. I am satisfied with the initial response, but more importantly, starting three weeks ago, the service disruption again started. I started receiving either 2 newspapers each day or none at all. Starting last week, the service has again been disrupted. I have not received any papers at all. I have contacted the Wall Street Journal, but have received no response. It is quite clear that they could care less about providing the services that have been contracted to provide.The Wall Street Journal has been paid in full for delivery of the paper. Over the past 5 months, I have typically not received the paper at all. There have been at least two major disruptions to the service, including over the course of the last week. Any number of outcomes would be desirable starting with the service being provided as contracted. Additionally, I want an explanation for why my service has been ceased and a refund for the services I never received.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I stopped receiving the paper for 2 days and then started receiving it again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have now received my print edition vis [redacted] for two days in a row.I am satisfied that the issue has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** ***, We have researched your inquiry and were able to locate the account that is associated with your addressWe have contacted the circulation manager in your area to inform him that the account is no longer activeWe have asked the circulation manager to stop delivery
to your address immediatelyWe will be monitoring the account to ensure that delivery does not continue to your addressPlease allow at least - business days for the cancellation to take affectWe do apologize for any inconvenience this may have caused. Should you have any questions or concerns please feel free to contact our print department directly at ***.Cordially,*** Customer ServiceDow Jones & Company
The subscribers account was first noted on 8/*/of any missed editions (the paper started 7/**/17)We also received no contacts after that advising the problem was still happening until recently The prior account has one contact advising Dow Jones of missed papers after months of
service. Please be advised we can not fix a concern we do not know about and apologize for the delivery concerns the subscriber is experiencingWe have contacted the Circulation Manager in the subscribers area and asked for them to confirm delivery moving forward. Should the subscriber not receive a paper tomorrow, please let us know
Every account set up with The Wall Street Journal is advised of the terms and conditions of the subscriptionAll trials are automatically renewed if not canceled via phone. Unfortunately due to the subscriber contacting the Credit Card company to dispute the charges we are unable to offer or
discuss any refunds
Dear ***,Thank you for contacting The Wall Street Journal regarding your delivery issue. We sincerely apologize for any inconveniences caused by the matter. Please be advised; we have reached out to our Delivery team and Circulation Manager to investigate your delivery issue furtherWe also urged them to reach out to you as you have requested. We will be following up with the Delivery team to ensure delivery going forwardWe also will be following up with you until this matter is resolved. We value your loyalty to The Wall Street Journal and want to provide you with an excellent experience. Should you have any questions or concerns, please do not hesitate to contact us. Cordially, RocioGroup Accounts
On June 6th I responded to Ms *** and let her know it takes a couple of weekes sometime but her vehicle was processed and her payoff on her trade in was made. I gave her the tracking number as well as the check number. I also let Mrs *** know even though we her vehicle was detailed
we would be glad to do it again she declined and would rather have the money so I agreed to send her a chack for 100.oo whch we have already completed. I assured her going further we would take great care of her and if she had any further issues to please let me know right then and I would resolve it. I believe Mrs *** feels this matter is resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Dow Jones & Company, Inc. regarding complaint ID ***. On April **, 2015, I wrote to *** ***, *** ** *** ***, *** ***, *** ** *** ***, and *** ***, *** **
***. No response from any of them. I finally did get the paper to stop by sitting out in my driveway in the early morning darkness, and stopping the carrier person.Sincerely,*** ***
Per customer request this account has been cancelled effective immediately. However this account has not been charged since December of 2015 due to issues with the credit card on file. The last charge for this account was on December ** 2015.Per our subscriber agreement all of our subscription...
charges are non-refundable. and any cancellation requests must be made via phone and not email or chat. There are not missed deliveries reported on the account at any point.
The local Delivery team and Dow Jones management in the Florida are ahave been made aware of this delivery concern. We have requested the third party delivery contractor to reach out to the subscriber. We also emailed the subscriber our direct contact number. Concern should be...
rectified moving forward.
After researching the account we confirmed a glitch in billing while we transferred the account to a new system. The subscribers credit card has been refunded. Please allow 7-10 business days for the refund to show on the billing statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.
Rather than cancel my subscription, they halted my original purchase. They did not provide the 2 month subscription, and the response provided by the business was a lie.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] Marketplace Resource Consultant Cincinnati Revdex.com Re: [redacted] Complaint, ID No. [redacted] Please be advised that [redacted] represents Joseph Chevrolet ("Joseph") in the above referenced matter. Joseph has reviewed...
Mr. [redacted] Complaint filed August 21, 2015 (the "Complaint"). This is not the first time that Joseph has heard from Mr. [redacted] regarding his lease of a 2015 Chevy Cruze. Joseph was first made aware of Mr. [redacted] alleged issues on July 20 when it received a letter from Mr. [redacted] attorney requesting certain paperwork. Specifically, Mr. [redacted] attorney alleged that the vehicle was "spot delivered," requiring a spot delivery agreement to be provided. Joseph contacted its attorneys to respond. After a telephone conversation with Mr. [redacted] attorney, [redacted] sent a letter to Mr. [redacted] attorney explaining that this was not a spot delivery and that no such spot agreement was necessary. Mr. [redacted] attorney replied that Joseph acted inappropriately in the transaction and that he would be suing on Mr. [redacted] behalf. To date, no suit has been filed and no further contact has been made with Mr. [redacted] attorney. Subsequently, Joseph received the above referenced Complaint. Joseph disagrees with many of the allegations contained in Mr. [redacted] account of the events that took place. As Mr. [redacted] indicated, he came to Joseph based on the advertisement for a specific model of Chevrolet Cruze. However, the vehicle that Mr. [redacted] ultimately decided to lease was a different model with many more features and options, which, Mr. [redacted] admits, resulted in a higher cost. After selecting the vehicle, Joseph inquired as to how much Mr. [redacted] was interested in putting down on the vehicle. At that time Joseph had not quoted a price. Mr. [redacted] replied that he was interested in putting down $1,500. That was the amount offered by Mr. [redacted] and was not suggested by anyone at Joseph. After making the final calculations, Joseph determined Mr. [redacted] monthly payment totaled $201.23 after his $1,500 down payment. At no point did Joseph make any representations as to a lower cost on this transaction. Mr. [redacted] made no objections to that price, made the down payment and signed all the necessary paperwork to conclude the transaction. Joseph has reviewed the desired settlement options offered by Mr. [redacted], but cannot accept them. All of them require Joseph to refund $1,500 to Mr. [redacted] based on a transaction that he knowingly entered into. Joseph would like to resolve this matter that leaves both parties satisfied, but cannot determine any reasonable alternatives at this time. Please contact me directly if you have any questions or issues you would like to discuss. Zachary A. El-Sawaf
This subscribers concern has already been addressed and resolved before this complaint came in.
We can confirm that we do not show a live active subscription to this address. We have immediately notified delivery management and the regional Circulation Manager so that delivery ceases ASAP. Delivery should not continue into the early part of next week at the latest.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...
resolved because:
For the second time over the past 5 months, the services that I paid for on August [redacted] Starting in January, the delivery service stopped abruptly. In March I filed a complaint (# [redacted]), which was subsequently closed after a terse response from Wall Street Journal, while I was preparing for and traveling to China. I am satisfied with the initial response, but more importantly, starting three weeks ago, the service disruption again started. I started receiving either 2 newspapers each day or none at all. Starting last week, the service has again been disrupted. I have not received any papers at all. I have contacted the Wall Street Journal, but have received no response. It is quite clear that they could care less about providing the services that have been contracted to provide.The Wall Street Journal has been paid in full for delivery of the paper. Over the past 5 months, I have typically not received the paper at all. There have been at least two major disruptions to the service, including over the course of the last week. Any number of outcomes would be desirable starting with the service being provided as contracted. Additionally, I want an explanation for why my service has been ceased and a refund for the services I never received.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I stopped receiving the paper for 2 days and then started receiving it again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please let the subscriber know the contacted them via our corporate email address. Subscriber's concerns addressed.
We contacted this subscriber via email to discuss rectifying delivery, or if they are looking to cancel.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have now received my print edition vis [redacted] for two days in a row.I am satisfied that the issue has been resolved.
Sincerely,
[redacted]