[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the over simplified response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are currently working with the local Delivery Contractor to rectify the subscribers concerns. The subscriber has been contacted by our corporate office.
Our system indicates that this subscription was started on 02/**/2015. Our local contractor contacted us to report that weeks worth of papers are piling up at the front door because nobody is picking them up. A suspension is now in place. Please contact us at [redacted] and we...
will be glad to resolve this issue and restart your subscription.
We attempted to reach the subscriber via the phone number provided. We have not received a call back to discuss this concern. The dates the subscriber included in the report on Revdex.com as contacting The Wall Street Journal are not shown in our system (every transaction or agent going into an account is...
tracked, even if the agent performs no actions). The Delivery Team also verified this account was an active delivery location over the duration of the subscription. If the subscriber has more questions or concerns please advise them to contact us at the number included in the voicemail left for them.
Good Afternoon [redacted], We apologize for the ongoing delivery issues that you have been experiencing with your subscription to [redacted]. We have sent an urgent message to both the circulation manager and the circulation market manager in your area to address the delivery issue....
We have also reviewed the account and have noticed your constant reporting of the missed deliveries. We appreciate you keeping us informed about the issues so that we can work on getting them resolved. We will credit your account for 4 months due to the non-delivery, and we are working closely with the managers in your area to resolve this issue right away. If you should have any questions or concerns, please do not hesitate to give us a call at ###-###-####. Thank you for your patience with this matter.Cordially, [redacted]Customer Service [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have...
extended my subscription. They have, like in the past, stated that the issue would be escalated to management and that the distributing agent would be contacted. To date, nothing has changed. I am still not receiving the print edition in the mail as in the past.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Though all subscribers are notified that the subscription charges are non-refundable, we have made an exception and refunded the $12.49 charged to the subscriber. Please advise the subscriber to allow 7-10 business days for processing of this refund.
[redacted]:As discussed in our
previous correspondence, please be advised that Frost Brown Todd LLC represents
Joseph Chevrolet ("Joseph") in the above referenced matter. Joseph
has reviewed the numerous complaints and follow-up correspondence from [redacted]
regarding his decision to lease a 2015 Chevrolet Camaro. [redacted] claims
that he is entitled to some recovery because he initially wanted a 2014
Chevrolet Camaro, which had been sold before he arrived at the Joseph lot. As
we have previously indicated, we found none of [redacted]'s recommended
resolutions, all of which would award [redacted] with a new 2015 Chevrolet
Camaro at the price of a used 2014 Chevrolet Camaro, to be acceptable. Despite
these issues, Joseph is willing to make one final attempt at resolving this
matter. Joseph will offer [redacted] 10% off of the next service of his 2014
Chevrolet Camaro at the dealership.
Please be advised we mailed the second check out on 7/**/17. We will advise accounting that you did not get the check again. We will cancel the old check and resend again.
The account was started and we were not advised until after 6 months that the subscriber had missed any papers. After the extension given, the subscriber still did not advise us they were not getting the paper. The subscribers concerns have been rectified. The subscriber has been...
We understand your concern in regards to the delivery of the paper that was not requested. I have reached out to the circulation manager in charge of deliveries in the Somerville, NJ area. Our circulation team will alert the local carrier service of the delivery problem and request that delivery be...
All subscriptions are on auto-renewal. This is stated at the time of purchase of subscriptions. If purchased online, the subscriber is also required to check off they read and agree to the terms and conditions in order for the account to be created. Since the subscriber called the same day of...
the renewal, we canceled and refunded the renewal costs.
Re: [redacted] Complaint, ID No. [redacted] As discussed in our previous correspondence, please be advised that [redacted] represents Joseph Chevrolet ("Joseph") in the above referenced matter. Joseph has reviewed Mr. [redacted] rebuttal regarding his lease of a 2015 Chevy Cruze. Mr. [redacted] rebuttal merely restates the original allegations contained in his Complaint. Joseph previously responded to those allegations in detail. Because the factual allegations remain unchanged, Joseph will simply refer to its previous response. Further, the relevant portion of that response is included in the next paragraph. Joseph disagrees with many of the allegations contained in Mr. [redacted] account of the events that took place. As Mr. [redacted] indicated, he came to Joseph based on the advertisement for a specific model of Chevrolet Cruze. However, the vehicle that Mr. [redacted] ultimately decided to lease was a different model with many more features and options, which, Mr. [redacted] admits, resulted in a higher cost. After selecting the vehicle, Joseph inquired as to how much Mr. [redacted] was interested in putting down on the vehicle. At that time Joseph had not quoted a price. Mr. [redacted] replied that he was interested in putting down $1,500. That was the amount offered by Mr. [redacted] and was not suggested by anyone at Joseph. After making the final calculations, Joseph determined Mr. [redacted] monthly payment totaled $201.23 after his $1,500 down payment. At no point did Joseph make any representations as to a lower cost on this transaction. Mr. [redacted] made no objections to that price, made the down payment and signed all the necessary paperwork to conclude the transaction. Finally, Joseph has reviewed Mr. [redacted] most recent settlement offer, but again must refuse to accept it. As with his previous offer, Mr. [redacted] simply wants a $1,500 refund, which Joseph is unwilling to provide. Mr. [redacted] noted that he received a settlement offer of $600 from [redacted]. That offer is still on the table. At this time, that is Joseph's final settlement offer.Please contact me directly if you have any questions or issues you would like to discuss.SincerelyZachary A. VA-Sawaf
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Business responded via email. Dear [redacted] Thank you for returning my call this afternoon, I appreciated the opportunity to talk with you. As I mentioned in that call, attached please find Joseph Chevrolet’s response to Laura Wright’s Complaint filed with the Revdex.com, Complaint No. [redacted]. If you have any questions or issues you’d like to discuss, please do not hesitate to contact me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We are in contact with the subscriber and are actively working with him and the local delivery team to resolve this delivery issue. The customer has been compensated for missed issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the over simplified response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are currently working with the local Delivery Contractor to rectify the subscribers concerns. The subscriber has been contacted by our corporate office.
With the exception of one day the paper has ceased delivery. Thank you
Our system indicates that this subscription was started on 02/**/2015. Our local contractor contacted us to report that weeks worth of papers are piling up at the front door because nobody is picking them up. A suspension is now in place. Please contact us at [redacted] and we...
will be glad to resolve this issue and restart your subscription.
We attempted to reach the subscriber via the phone number provided. We have not received a call back to discuss this concern. The dates the subscriber included in the report on Revdex.com as contacting The Wall Street Journal are not shown in our system (every transaction or agent going into an account is...
tracked, even if the agent performs no actions). The Delivery Team also verified this account was an active delivery location over the duration of the subscription. If the subscriber has more questions or concerns please advise them to contact us at the number included in the voicemail left for them.
Good Afternoon [redacted], We apologize for the ongoing delivery issues that you have been experiencing with your subscription to [redacted]. We have sent an urgent message to both the circulation manager and the circulation market manager in your area to address the delivery issue....
We have also reviewed the account and have noticed your constant reporting of the missed deliveries. We appreciate you keeping us informed about the issues so that we can work on getting them resolved. We will credit your account for 4 months due to the non-delivery, and we are working closely with the managers in your area to resolve this issue right away. If you should have any questions or concerns, please do not hesitate to give us a call at ###-###-####. Thank you for your patience with this matter.Cordially, [redacted]Customer Service [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have...
extended my subscription. They have, like in the past, stated that the issue would be escalated to management and that the distributing agent would be contacted. To date, nothing has changed. I am still not receiving the print edition in the mail as in the past.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Though all subscribers are notified that the subscription charges are non-refundable, we have made an exception and refunded the $12.49 charged to the subscriber. Please advise the subscriber to allow 7-10 business days for processing of this refund.
[redacted]:As discussed in our
previous correspondence, please be advised that Frost Brown Todd LLC represents
Joseph Chevrolet ("Joseph") in the above referenced matter. Joseph
has reviewed the numerous complaints and follow-up correspondence from [redacted]
regarding his decision to lease a 2015 Chevrolet Camaro. [redacted] claims
that he is entitled to some recovery because he initially wanted a 2014
Chevrolet Camaro, which had been sold before he arrived at the Joseph lot. As
we have previously indicated, we found none of [redacted]'s recommended
resolutions, all of which would award [redacted] with a new 2015 Chevrolet
Camaro at the price of a used 2014 Chevrolet Camaro, to be acceptable. Despite
these issues, Joseph is willing to make one final attempt at resolving this
matter. Joseph will offer [redacted] 10% off of the next service of his 2014
Chevrolet Camaro at the dealership.
Please be advised we mailed the second check out on 7/**/17. We will advise accounting that you did not get the check again. We will cancel the old check and resend again.
The account was started and we were not advised until after 6 months that the subscriber had missed any papers. After the extension given, the subscriber still did not advise us they were not getting the paper. The subscribers concerns have been rectified. The subscriber has been...
contacted via email.
We understand your concern in regards to the delivery of the paper that was not requested. I have reached out to the circulation manager in charge of deliveries in the Somerville, NJ area. Our circulation team will alert the local carrier service of the delivery problem and request that delivery be...
stopped immediately.
All subscriptions are on auto-renewal. This is stated at the time of purchase of subscriptions. If purchased online, the subscriber is also required to check off they read and agree to the terms and conditions in order for the account to be created. Since the subscriber called the same day of...
the renewal, we canceled and refunded the renewal costs.
Re: [redacted] Complaint, ID No. [redacted] As discussed in our previous correspondence, please be advised that [redacted] represents Joseph Chevrolet ("Joseph") in the above referenced matter. Joseph has reviewed Mr. [redacted] rebuttal regarding his lease of a 2015 Chevy Cruze. Mr. [redacted] rebuttal merely restates the original allegations contained in his Complaint. Joseph previously responded to those allegations in detail. Because the factual allegations remain unchanged, Joseph will simply refer to its previous response. Further, the relevant portion of that response is included in the next paragraph. Joseph disagrees with many of the allegations contained in Mr. [redacted] account of the events that took place. As Mr. [redacted] indicated, he came to Joseph based on the advertisement for a specific model of Chevrolet Cruze. However, the vehicle that Mr. [redacted] ultimately decided to lease was a different model with many more features and options, which, Mr. [redacted] admits, resulted in a higher cost. After selecting the vehicle, Joseph inquired as to how much Mr. [redacted] was interested in putting down on the vehicle. At that time Joseph had not quoted a price. Mr. [redacted] replied that he was interested in putting down $1,500. That was the amount offered by Mr. [redacted] and was not suggested by anyone at Joseph. After making the final calculations, Joseph determined Mr. [redacted] monthly payment totaled $201.23 after his $1,500 down payment. At no point did Joseph make any representations as to a lower cost on this transaction. Mr. [redacted] made no objections to that price, made the down payment and signed all the necessary paperwork to conclude the transaction. Finally, Joseph has reviewed Mr. [redacted] most recent settlement offer, but again must refuse to accept it. As with his previous offer, Mr. [redacted] simply wants a $1,500 refund, which Joseph is unwilling to provide. Mr. [redacted] noted that he received a settlement offer of $600 from [redacted]. That offer is still on the table. At this time, that is Joseph's final settlement offer.Please contact me directly if you have any questions or issues you would like to discuss.SincerelyZachary A. VA-Sawaf
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Business responded via email. Dear [redacted] Thank you for returning my call this afternoon, I appreciated the opportunity to talk with you. As I mentioned in that call, attached please find Joseph Chevrolet’s response to Laura Wright’s Complaint filed with the Revdex.com, Complaint No. [redacted]. If you have any questions or issues you’d like to discuss, please do not hesitate to contact me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We are in contact with the subscriber and are actively working with him and the local delivery team to resolve this delivery issue. The customer has been compensated for missed issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The subscriber first mentioned a missed delivery on 3-**-17. We will inform the local delivery team of the concern.