Please advise the subscriber if they have having delivery troubles to please contact the phone number provided to them within the email sent to them responding to this concern. Delivery has been advised of the missed editions and has been requested to call the subscriber
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as they agreed to refund my paymentFor the record, most reputable businesses provide a way to cancel onlineI should also point out that they could have simply replied to my emails and told me I needed to call to cancelInstead they chose to ignore my emails, forcing me to file a complaint with Revdex.com.
Sincerely,
*** ***
We advised the subscriber to call multiple times to cancelThe last time the subscriber contacted the Revdex.com we did stop the renewal of the subscriptionThe subscription expires on 5/**/This request has already been met
Revdex.com:Thank you for helping me to finally get paid for my work!!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This has reached our escalations teamThe Regional and Circulation Managers have been made aware of this issue and are investigating the subscribers concernsIn addition we will be providing the subscriber direct contact information for future reference should another problem arise or persist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you very much for your prompt
attention to this matter!I would still strongly encourage Dow Jones to ensure that there is a clear and simple way to cancel or suspend a subscription using their website
Sincerely,
*** ***
We had handled this concern prior and mailed a check to the subscriberThe subscriber claims it was never receivedWe confirmed it was not cashed and a new had been sent out 8/*/ This account is closedConcern is closed
Hi *** ***, I apologize for the wait on this refundSince a ticket had to be created due to a glitch in the system, it will take anywhere from to business days for the refund to be received.Thank you for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have reviewed your account and mailed out replacement copies for this month's issues that are still in stockThis is the 04/**/16, 04/**/16, and 04/**/editionThe account has been extended for month for the missed delivery and inconvenienceWe are also in touch with your circulation
manager to review your account and resolve this delivery issueIf you would like to review the pervious editions, they are all located in our Customer CenterYou would need to register your digital access and set up a username and password to access this contentYou can activate the digital on *** and access our Customer Center at ***
We have reached out to the Circulation Manager in the are to solve the late delivery will be following up with the subscriber to verify improvementsAdded an additional month to the subscription which now has an expiration date of 08/**/
Revdex.com:I've received an email from the WSJ where they state that they don't have record of me trying to contact them concerning this matter. This is simply not true as they both replied to my earlier e-mail and they spoke to me on the phone(I have records of both)They have offered to refund the amount in question and so I consider complaint ID *** to be resolvedSincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I have noticed that the paper has still not been delivered, and found one Wall Street Journal copy left on Saturday on the building next door (*** *** **.) which might indicate that they are delivering it to that building's front door instead of mine's (*** *** ***) , this situation, nonetheless, did not repeat itself today, as there was no spare paper in the other building or one in mineI would really appreciate your help
Sincerely,
*** ***
We are currently working with the local delivery contractor rectify deliveryWe emailed the subscriber our contact information if he wishes to continue with carrier deliveryNo airline mile accounts are print and digitalDue to the delivery concerns on the account we have offered to terminate the
print and continue with a digital only subscription
Please advise the subscriber if they have having delivery troubles to please contact the phone number provided to them within the email sent to them responding to this concern. Delivery has been advised of the missed editions and has been requested to call the subscriber
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as they agreed to refund my paymentFor the record, most reputable businesses provide a way to cancel onlineI should also point out that they could have simply replied to my emails and told me I needed to call to cancelInstead they chose to ignore my emails, forcing me to file a complaint with Revdex.com.
Sincerely,
*** ***
We are sorry you have been receiving a paper you do not wantI alerted the circulation manager in NY to stop the paper immediately
We advised the subscriber to call multiple times to cancelThe last time the subscriber contacted the Revdex.com we did stop the renewal of the subscriptionThe subscription expires on 5/**/This request has already been met
Revdex.com:Thank you for helping me to finally get paid for my work!!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
This concern has already been addressedShould not be open
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Ms *** pick her vehicle up on 7/19/part of the delay was there were two insurnce companies and both had add ons
This has reached our escalations teamThe Regional and Circulation Managers have been made aware of this issue and are investigating the subscribers concernsIn addition we will be providing the subscriber direct contact information for future reference should another problem arise or persist
We confirmed sub called in and what happened with the systemThe sub has been contacted via the email providedconcern is rectified
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you very much for your prompt
attention to this matter!I would still strongly encourage Dow Jones to ensure that there is a clear and simple way to cancel or suspend a subscription using their website
Sincerely,
*** ***
We had handled this concern prior and mailed a check to the subscriberThe subscriber claims it was never receivedWe confirmed it was not cashed and a new had been sent out 8/*/ This account is closedConcern is closed
Hi *** ***, I apologize for the wait on this refundSince a ticket had to be created due to a glitch in the system, it will take anywhere from to business days for the refund to be received.Thank you for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We have reviewed your account and mailed out replacement copies for this month's issues that are still in stockThis is the 04/**/16, 04/**/16, and 04/**/editionThe account has been extended for month for the missed delivery and inconvenienceWe are also in touch with your circulation
manager to review your account and resolve this delivery issueIf you would like to review the pervious editions, they are all located in our Customer CenterYou would need to register your digital access and set up a username and password to access this contentYou can activate the digital on *** and access our Customer Center at ***
We have reached out to the Circulation Manager in the are to solve the late delivery will be following up with the subscriber to verify improvementsAdded an additional month to the subscription which now has an expiration date of 08/**/
Revdex.com:I've received an email from the WSJ where they state that they don't have record of me trying to contact them concerning this matter. This is simply not true as they both replied to my earlier e-mail and they spoke to me on the phone(I have records of both)They have offered to refund the amount in question and so I consider complaint ID *** to be resolvedSincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever, I have noticed that the paper has still not been delivered, and found one Wall Street Journal copy left on Saturday on the building next door (*** *** **.) which might indicate that they are delivering it to that building's front door instead of mine's (*** *** ***) , this situation, nonetheless, did not repeat itself today, as there was no spare paper in the other building or one in mineI would really appreciate your help
Sincerely,
*** ***
We are currently working with the local delivery contractor rectify deliveryWe emailed the subscriber our contact information if he wishes to continue with carrier deliveryNo airline mile accounts are print and digitalDue to the delivery concerns on the account we have offered to terminate the
print and continue with a digital only subscription
We are happy to reimburse the customer $for their inconvenience