The subscriber was advised to call in to cancel the account on 3/*/ The subscriber filed a fraudulent credit card purchase claim with the credit card company and they subscriber lost the dispute The account is set to expire and the subscriber will not be charged moving forward
Please be advised that *** *** *** ***
represents Joseph Chevrolet ("Joseph") in the above referenced
matterJoseph received the complaint filed by Laura Wright on July 1,
(the "Complaint"), and promptly conducted a brief investigation
regarding the incident in questionIn response
to the Complaint, Joseph states
the following:On March 26, 2015, *** *** came to Joseph in
her own vehicleMarch was a rainy dayAs *** *** exited her vehicle,
she slipped on the wet running board of her vehicle and fellIt is unclear to
us whether *** *** was injured or, if so, whether anyone at Joseph was aware
of her injuriesWe do understand that *** *** for some reason feels that
Joseph is responsible for her medical bills.Joseph received *** *** Complaint on July
1, Legal counsel for Joseph then began attempting to ascertain
information about *** ***'s injuriesCounsel attempted to call *** ***
on two occasionsShe has not returned our calls.Joseph desires to resolve this matter in a
collaborative manner and is more than willing to work with the RevDex.com and *** *** to reach a satisfactory resolution.Please contact me
directly if you have any questions or issues you'd like to discuss.*** ** ***
Subscriber is not entitled to a refund because he never called to cancel subscription as outlined per our Term and Agreements Section 4:"Term; Cancellation and RenewalThis Agreement shall remain in full force and effect while you use the ServicesUnless you have paid by check, your
subscription will renew automatically until it is cancelled in accordance with this SectionFor annual subscriptions, we will notify you of the pending renewal of your subscription at least days prior to the date your subscription renews, except as otherwise required by lawFor all subscriptions, you must cancel your subscription before it renews in order to avoid billing of subscription fees for the renewal term to your credit card unless you pay by checkWe may cancel your subscription at any time upon notice to youYou may cancel your subscription by contacting Customer Service at the phone number for your country listed at wsj.com/contactus If you are in the U.S., this number is *** (***)Please note that only certain cancellation methods are permitted as described further in our Customer Center at ***."
Thank you for relaying this concern to us We have notified the circulation manager in charge of delivery to this area about this issue They will work to ensure that the carrier is delivering the paper to the appropriate subscriber and no longer to your specific address
Within a week's time, this issue should be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The money went to Dow Jones and Google Play says that all correspondence has to be through Dow Jones And never activated my account but took my money and gave it to Dow JonesWhen you click on the button for requesting info, it goes to Dow Jones So it seems to be a shell game with Dow Jones They got my money I don't have an accountI want my money back
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have reviewed *** *** complaintWhile we disagree, we have nevertheless, as a courtesy and gesture of good will, refunded *** *** the most recent charge of $back to his *** *** card and canceled his subscriptionWe believe this addresses *** *** complaint and the
issue has been resolvedThank you for your courtesy and please feel free to contact us if you need any further information
The subscriber had to check off they agree to the terms and conditions in order for accounts to be processedWithin those terms and conditions it states all subscriptions need to be canceled via phone, the subscriber agreed to these terms by checking off they read them and agree to
them. The subscribers concerns have been addressed and they have been emailed directly
The account was canceled as soon as the payment processed, this is as soon as possibleThe subscriber wanted the account canceled, the account is canceled The agreement states you can cancel at anytime, and the subscription expires outThis subscriber was never even chargedNo further action on this account Revdex.com- Please investigate the rejection
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am compelled to clarify on the statement providedMy previous account #*** I have dated emails(which I can provide) from 07/**/& 09/**/2016: stating that my ongoing delivery issues will be taken care of and that if applicable my account/subscription creditedAfter this I frankly became disinterested in the coand the serviceMore recently on 08/**/is when I complained yet again after paying for a subscription renewal on 07/**/2017, through an online chat representativeI say this because I'm finding it extremely frustrating that this cosomehow expects to be contacted even more than I already have on an issue I have expressed in detail multiple times, and on something they said would be taken care ofSince my complaint with the Revdex.com, until now 09/**/I have received sparse delivery of my newspapers, with only a handful of them being "The Wall Street Journal", while the rest have again somehow been a local newspaper called "The Morning Call" to which I have not nor do I have a subscription ofThis was an issue last year to which neither of the co.'s, the local paper or the wsj understood why it was happeningThis ordeal is testing my patience and frankly I don't find complaints are working or are being taken seriouslyAgain, I just want my newspaper, that I have paid for as was offered by the Wall Street Journal before I decided to take them up on their promotion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The account number provided, and the address on file reflect an account that has not had any charges made to it since 1/**/We do see the subscriber contacted a rep about missed papers and the subscriber was extended for the time missed alreadyWe also attempted to reach the subscriber via phone
in case they have a different account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sounds like we are talking in riddlesYou say I bought a fraudelant product from ***I did not buy anything*** charged me for a subscription to the Kindle version of your publicationYou are saying this is fraudelant maybe you need to do something about that ?Someone took $from me supposedly for a product you own ?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The subscribers concern is addressedWe see a call in 8/*/and the charge was pending payment as it renews 8/**/17, the system did charge for the following monthThe account has been stopped and that charge has been refunded
Thank you for contacting Dow JonesI am sorry to hear you have been having delivery issues since FebruaryFor this inconvenience, I have extended your subscription for monthsThe new expiration date is now september *, In addition, I contacted the circulation manager in Nevada to ensure
you are receiving the paper everyday moving forwardShould you require further assistance, please do not hesitate to contact me at ###-###-####Have a great day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Their response is simply a bald faced lieI came in expecting to wait as long as needed to get me inThe service man told me to return my vehicle to the dealer I purchased fromThat Joseph was too busy with warranty work from "all the dealers that have closed around here"
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I reject their response because they are playing games This would be the second time they cancelled and resent my check which they claim takes another 2-weeks again They check should have been hereI asked them to overnight it or expedite it but they refused Just another delaying tactic.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Our records show that the client's account underwent a recent investigation into their delivery issues On June ***, 2015, a circulation manager noted that the delivery contractor in the clients area was aware of the delivery issues and was working to resolve the issues This action
comes after the stated non-delivery dates as listed by the client In addition, for the client's recent experience, a two week extension has been given on the account
The subscriber was advised to call in to cancel the account on 3/*/ The subscriber filed a fraudulent credit card purchase claim with the credit card company and they subscriber lost the dispute The account is set to expire and the subscriber will not be charged moving forward
Please be advised that *** *** *** ***
represents Joseph Chevrolet ("Joseph") in the above referenced
matterJoseph received the complaint filed by Laura Wright on July 1,
(the "Complaint"), and promptly conducted a brief investigation
regarding the incident in questionIn response
to the Complaint, Joseph states
the following:On March 26, 2015, *** *** came to Joseph in
her own vehicleMarch was a rainy dayAs *** *** exited her vehicle,
she slipped on the wet running board of her vehicle and fellIt is unclear to
us whether *** *** was injured or, if so, whether anyone at Joseph was aware
of her injuriesWe do understand that *** *** for some reason feels that
Joseph is responsible for her medical bills.Joseph received *** *** Complaint on July
1, Legal counsel for Joseph then began attempting to ascertain
information about *** ***'s injuriesCounsel attempted to call *** ***
on two occasionsShe has not returned our calls.Joseph desires to resolve this matter in a
collaborative manner and is more than willing to work with the RevDex.com and *** *** to reach a satisfactory resolution.Please contact me
directly if you have any questions or issues you'd like to discuss.*** ** ***
Subscriber is not entitled to a refund because he never called to cancel subscription as outlined per our Term and Agreements Section 4:"Term; Cancellation and RenewalThis Agreement shall remain in full force and effect while you use the ServicesUnless you have paid by check, your
subscription will renew automatically until it is cancelled in accordance with this SectionFor annual subscriptions, we will notify you of the pending renewal of your subscription at least days prior to the date your subscription renews, except as otherwise required by lawFor all subscriptions, you must cancel your subscription before it renews in order to avoid billing of subscription fees for the renewal term to your credit card unless you pay by checkWe may cancel your subscription at any time upon notice to youYou may cancel your subscription by contacting Customer Service at the phone number for your country listed at wsj.com/contactus If you are in the U.S., this number is *** (***)Please note that only certain cancellation methods are permitted as described further in our Customer Center at ***."
Thank you for relaying this concern to us We have notified the circulation manager in charge of delivery to this area about this issue They will work to ensure that the carrier is delivering the paper to the appropriate subscriber and no longer to your specific address
Within a week's time, this issue should be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The money went to Dow Jones and Google Play says that all correspondence has to be through Dow Jones And never activated my account but took my money and gave it to Dow JonesWhen you click on the button for requesting info, it goes to Dow Jones So it seems to be a shell game with Dow Jones They got my money I don't have an accountI want my money back
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have reviewed *** *** complaintWhile we disagree, we have nevertheless, as a courtesy and gesture of good will, refunded *** *** the most recent charge of $back to his *** *** card and canceled his subscriptionWe believe this addresses *** *** complaint and the
issue has been resolvedThank you for your courtesy and please feel free to contact us if you need any further information
The subscriber had to check off they agree to the terms and conditions in order for accounts to be processedWithin those terms and conditions it states all subscriptions need to be canceled via phone, the subscriber agreed to these terms by checking off they read them and agree to
them. The subscribers concerns have been addressed and they have been emailed directly
Please be advised the subscriber has been contacted and all concerns have been addressed
The account was canceled as soon as the payment processed, this is as soon as possibleThe subscriber wanted the account canceled, the account is canceled The agreement states you can cancel at anytime, and the subscription expires outThis subscriber was never even chargedNo further action on this account Revdex.com- Please investigate the rejection
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am compelled to clarify on the statement providedMy previous account #*** I have dated emails(which I can provide) from 07/**/& 09/**/2016: stating that my ongoing delivery issues will be taken care of and that if applicable my account/subscription creditedAfter this I frankly became disinterested in the coand the serviceMore recently on 08/**/is when I complained yet again after paying for a subscription renewal on 07/**/2017, through an online chat representativeI say this because I'm finding it extremely frustrating that this cosomehow expects to be contacted even more than I already have on an issue I have expressed in detail multiple times, and on something they said would be taken care ofSince my complaint with the Revdex.com, until now 09/**/I have received sparse delivery of my newspapers, with only a handful of them being "The Wall Street Journal", while the rest have again somehow been a local newspaper called "The Morning Call" to which I have not nor do I have a subscription ofThis was an issue last year to which neither of the co.'s, the local paper or the wsj understood why it was happeningThis ordeal is testing my patience and frankly I don't find complaints are working or are being taken seriouslyAgain, I just want my newspaper, that I have paid for as was offered by the Wall Street Journal before I decided to take them up on their promotion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have contacted the Carrier Manager and the distributors to further investigate delivery issues and will contact subscriber to further assist
The account number provided, and the address on file reflect an account that has not had any charges made to it since 1/**/We do see the subscriber contacted a rep about missed papers and the subscriber was extended for the time missed alreadyWe also attempted to reach the subscriber via phone
in case they have a different account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sounds like we are talking in riddlesYou say I bought a fraudelant product from ***I did not buy anything*** charged me for a subscription to the Kindle version of your publicationYou are saying this is fraudelant maybe you need to do something about that ?Someone took $from me supposedly for a product you own ?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The subscribers concern is addressedWe see a call in 8/*/and the charge was pending payment as it renews 8/**/17, the system did charge for the following monthThe account has been stopped and that charge has been refunded
Thank you for contacting Dow JonesI am sorry to hear you have been having delivery issues since FebruaryFor this inconvenience, I have extended your subscription for monthsThe new expiration date is now september *, In addition, I contacted the circulation manager in Nevada to ensure
you are receiving the paper everyday moving forwardShould you require further assistance, please do not hesitate to contact me at ###-###-####Have a great day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Their response is simply a bald faced lieI came in expecting to wait as long as needed to get me inThe service man told me to return my vehicle to the dealer I purchased fromThat Joseph was too busy with warranty work from "all the dealers that have closed around here"
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I reject their response because they are playing games This would be the second time they cancelled and resent my check which they claim takes another 2-weeks again They check should have been hereI asked them to overnight it or expedite it but they refused Just another delaying tactic.
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Our records show that the client's account underwent a recent investigation into their delivery issues On June ***, 2015, a circulation manager noted that the delivery contractor in the clients area was aware of the delivery issues and was working to resolve the issues This action
comes after the stated non-delivery dates as listed by the client In addition, for the client's recent experience, a two week extension has been given on the account