We have reached out to [redacted] directly for an update as the rejection to our response came on the same day delivery management was updated by our escalations team. The number on file with the Revdex.com for [redacted] did not appear to be a reachable number but we have emailed her in a follow up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
The business did send me an email, but did not offer to contact me directly to resolve the delivery issue and did not offer a refund. I have attached the business's email to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Upon review of the account, we do see an ongoing delivery issue over the course of the subscription. The account was extended as a result of these complaints and an additional month was added after the Revdex.com complaint was processed for the inconvenience of the missed delivery. Since the Revdex.com complaint was created, customer service has contacted the circulation manager who is in touch with the local team to resolve this issue. Since then the customer has not reported a non-receipt complaint and the account has been suspended for the majority of April. The customer has updated their address for when the account restarts. Please keep us informed of any further delivery problems so they can be addressed promptly.
Customer brought vehicle into service on 12/29/16 for a complaint of a check engine light being on. Technician scanned the system, which at that time the vehicle had only stored diagnostic trouble codes for the emissions system. Repair was performed at the customer's expense of...
$245.28. The vehicle was picked up and returned immediately because the check engine light was back on. Diagnostics were performed again (at no cost to the customer) and it was determined that the used engine, that had been installed by another facility, had been modified with incorrect fuel injectors. The dealership does not have the ability to perform repairs on vehicles that have been modified. The dealership reimbursed the customer $245.28 and advised her the vehicle needed to go back to the facility that performed the engine replacement. This customer also purchased parts from the dealership in December. She was advised of the return policy (35% that GM charges the dealership for returns on special orders) but demanded a complete refund. After discussions with the customer and in the interest of customer satisfaction, the dealership gave her a full reimbursement. In light of the issues the customer has had with the dealership, we felt it was in everyone's best interest for the customer to seek future repairs elsewhere.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], settlement of $600 offered by [redacted] is satisfactory to me.
Regards,
[redacted]
Our customer service department is open 7am- 10pm EST and Saturday 8am- 5pm EST. At the time of signing up for a subscription, all subscribers are prompted to check off they have read and agree to the terms and conditions of the subscription. Within the agreement, it reviews how all accounts...
must be canceled via phone. The subscribers account has now been canceled and will receive a prorated refund. Any further refund requests must be made to PayPal.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[There is no such requirement, of having to call.Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
July 21, 2015Re: [redacted]Dear [redacted]As discussed in our previous correspondence,
please be advised that Frost Brown Todd LLC represents Joseph Chevrolet
("Joseph") in the above referenced matter. Joseph received...
the
complaint filed by [redacted] on May 14, 2015 (the "Complaint"),
which alleged that Joseph had employed a "bait and switch" in order
to lure [redacted] into leasing a new vehicle. [redacted] then
responded to the Complaint on May 27, 2015, explaining that this was a typical
sale in which [redacted] came to Joseph's new car showroom and entered into a
lease for a 2015 Chevrolet Camaro LT Convertible. [redacted] has now issued a
rebuttal to Joseph's Response (the "Rebuttal"), which was received by
Joseph on July 8, 2015. In response to the Rebuttal, Joseph states the following:[redacted] contacted Joseph over the phone and
online about the availability of a specific used 2014 Chevrolet Camaro LT
Convertible, serial #128311 (the "Used Vehicle"). At the time Joseph
was contacted, that Used Vehicle was still available. In the time between when
[redacted] contacted Joseph about the availability of the Used Vehicle and [redacted] visit to test drive the Used Vehicle, he was notified by Joseph that it
had been sold. Nevertheless, [redacted] elected to travel from Louisville to
Joseph in order to see what other options were available. Ultimately, [redacted] elected to enter into a lease for a new 2015 Chevrolet Camaro LT
Convertible (the "New Camaro"). At no point in time did Joseph act
inappropriately or in any way unduly influence [redacted]'s decisions.Not surprisingly, the New Camaro was more
expensive than the Used Vehicle [redacted] was initially interested in. Mr.
Sanders was fully aware that the less expensive Used Vehicle was unavailable
before he arrived at Joseph's new car showroom. He was also fully aware that
the exact 2014 Camaro LT Convertible he was interested in initially was
available in Dayton at that time. In fact, he checked with the Dayton
dealership while at Joseph to ensure that it was available. Nevertheless, [redacted] ultimately elected to go with the New Camaro through Joseph. He now
complains that the price of the newer vehicle is too high. Despite thefact that [redacted] admits that he "loves" the New
Camaro, he believes he is entitled to own the new car at the same price as a
used 2014 Camaro. His reasoning is that Joseph may have had a 2014 Camaro available at the time that he freely entered
into a lease for the New Camaro of his own volition. In essence, [redacted] is
experiencing buyer's remorse for leasing a newer, more expensive car, and
expects Joseph to foot the bill.Joseph has reviewed [redacted]'s desired
resolutions, all of which are totally unreasonable. Each of these resolutions
allows [redacted] to gain ownership a brand new 2015 Chevrolet Camaro LT
Convertible, a vehicle which he merely leased, for the price of ownership of a
used 2014 Camaro. Joseph cannot agree to such an arrangement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business has not honored their advertised promotion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
All subscribers are advised in the terms and conditions at sign up that they are required to call when canceling. This subscriber confirmed receiving the email stating to call in to cancel. Please be advised this account is now canceled and the last charge has been refunded.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The agreement from the Wall Street Journal did not contain any requirement to call. It simply stated that you "please call" to cancel.,( as per below). That is not a requirement, it is rather an option at the subscribers discretion.For questions about your subscription or to cancel, please call us as [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have reviewed [redacted]'s account and do see multiple contacts from 2014. None of the contacts have any mention of a cancellation on the account until 2/*/16 when the prorated refund of $6.98 was issued for the remaining time on the subscription. Please note this was offered as a courtesy as we...
have a firm no refund policy on monthly accounts. No further refund is due.
We show one contact from the email [redacted]. This was about log in credentials and we responded with the proper username and the link to make a new password. No other contacts from email [redacted] were found. No calls in to the...
account. The subscribers concerns have been rectified.
The subscriber has been contacted by the Circualtion Manager and local Delivery Team is reaching out to rectify the concern. Email will be sent to the sub with the escalated support teams information. Delivery should be rectified ASAP.
We have reached out to [redacted] directly for an update as the rejection to our response came on the same day delivery management was updated by our escalations team. The number on file with the Revdex.com for [redacted] did not appear to be a reachable number but we have emailed her in a follow up.
Revdex.com:At this time, I have not been contacted by Dow Jones, LP - complaints regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
The business did send me an email, but did not offer to contact me directly to resolve the delivery issue and did not offer a refund. I have attached the business's email to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Upon review of the account, we do see an ongoing delivery issue over the course of the subscription. The account was extended as a result of these complaints and an additional month was added after the Revdex.com complaint was processed for the inconvenience of the missed delivery. Since the Revdex.com complaint was created, customer service has contacted the circulation manager who is in touch with the local team to resolve this issue. Since then the customer has not reported a non-receipt complaint and the account has been suspended for the majority of April. The customer has updated their address for when the account restarts. Please keep us informed of any further delivery problems so they can be addressed promptly.
Customer brought vehicle into service on 12/29/16 for a complaint of a check engine light being on. Technician scanned the system, which at that time the vehicle had only stored diagnostic trouble codes for the emissions system. Repair was performed at the customer's expense of...
$245.28. The vehicle was picked up and returned immediately because the check engine light was back on. Diagnostics were performed again (at no cost to the customer) and it was determined that the used engine, that had been installed by another facility, had been modified with incorrect fuel injectors. The dealership does not have the ability to perform repairs on vehicles that have been modified. The dealership reimbursed the customer $245.28 and advised her the vehicle needed to go back to the facility that performed the engine replacement. This customer also purchased parts from the dealership in December. She was advised of the return policy (35% that GM charges the dealership for returns on special orders) but demanded a complete refund. After discussions with the customer and in the interest of customer satisfaction, the dealership gave her a full reimbursement. In light of the issues the customer has had with the dealership, we felt it was in everyone's best interest for the customer to seek future repairs elsewhere.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], settlement of $600 offered by [redacted] is satisfactory to me.
Regards,
[redacted]
Our customer service department is open 7am- 10pm EST and Saturday 8am- 5pm EST. At the time of signing up for a subscription, all subscribers are prompted to check off they have read and agree to the terms and conditions of the subscription. Within the agreement, it reviews how all accounts...
must be canceled via phone. The subscribers account has now been canceled and will receive a prorated refund. Any further refund requests must be made to PayPal.
A new check was mailed via Certified [redacted] on 8/**.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[There is no such requirement, of having to call.Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This concern has been addressed and rectified. Sub will be contacted directly.
July 21, 2015Re: [redacted]Dear [redacted]As discussed in our previous correspondence,
please be advised that Frost Brown Todd LLC represents Joseph Chevrolet
("Joseph") in the above referenced matter. Joseph received...
the
complaint filed by [redacted] on May 14, 2015 (the "Complaint"),
which alleged that Joseph had employed a "bait and switch" in order
to lure [redacted] into leasing a new vehicle. [redacted] then
responded to the Complaint on May 27, 2015, explaining that this was a typical
sale in which [redacted] came to Joseph's new car showroom and entered into a
lease for a 2015 Chevrolet Camaro LT Convertible. [redacted] has now issued a
rebuttal to Joseph's Response (the "Rebuttal"), which was received by
Joseph on July 8, 2015. In response to the Rebuttal, Joseph states the following:[redacted] contacted Joseph over the phone and
online about the availability of a specific used 2014 Chevrolet Camaro LT
Convertible, serial #128311 (the "Used Vehicle"). At the time Joseph
was contacted, that Used Vehicle was still available. In the time between when
[redacted] contacted Joseph about the availability of the Used Vehicle and [redacted] visit to test drive the Used Vehicle, he was notified by Joseph that it
had been sold. Nevertheless, [redacted] elected to travel from Louisville to
Joseph in order to see what other options were available. Ultimately, [redacted] elected to enter into a lease for a new 2015 Chevrolet Camaro LT
Convertible (the "New Camaro"). At no point in time did Joseph act
inappropriately or in any way unduly influence [redacted]'s decisions.Not surprisingly, the New Camaro was more
expensive than the Used Vehicle [redacted] was initially interested in. Mr.
Sanders was fully aware that the less expensive Used Vehicle was unavailable
before he arrived at Joseph's new car showroom. He was also fully aware that
the exact 2014 Camaro LT Convertible he was interested in initially was
available in Dayton at that time. In fact, he checked with the Dayton
dealership while at Joseph to ensure that it was available. Nevertheless, [redacted] ultimately elected to go with the New Camaro through Joseph. He now
complains that the price of the newer vehicle is too high. Despite thefact that [redacted] admits that he "loves" the New
Camaro, he believes he is entitled to own the new car at the same price as a
used 2014 Camaro. His reasoning is that Joseph may have had a 2014 Camaro available at the time that he freely entered
into a lease for the New Camaro of his own volition. In essence, [redacted] is
experiencing buyer's remorse for leasing a newer, more expensive car, and
expects Joseph to foot the bill.Joseph has reviewed [redacted]'s desired
resolutions, all of which are totally unreasonable. Each of these resolutions
allows [redacted] to gain ownership a brand new 2015 Chevrolet Camaro LT
Convertible, a vehicle which he merely leased, for the price of ownership of a
used 2014 Camaro. Joseph cannot agree to such an arrangement.
We have contacted the subscriber directly and are investigating all past contacts.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business has not honored their advertised promotion.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
All subscribers are advised in the terms and conditions at sign up that they are required to call when canceling. This subscriber confirmed receiving the email stating to call in to cancel. Please be advised this account is now canceled and the last charge has been refunded.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The agreement from the Wall Street Journal did not contain any requirement to call. It simply stated that you "please call" to cancel.,( as per below). That is not a requirement, it is rather an option at the subscribers discretion.For questions about your subscription or to cancel, please call us as [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
subscriber has been contacted directly to have concern resolved and addressed.
We have reviewed [redacted]'s account and do see multiple contacts from 2014. None of the contacts have any mention of a cancellation on the account until 2/*/16 when the prorated refund of $6.98 was issued for the remaining time on the subscription. Please note this was offered as a courtesy as we...
have a firm no refund policy on monthly accounts. No further refund is due.
We show one contact from the email [redacted]. This was about log in credentials and we responded with the proper username and the link to make a new password. No other contacts from email [redacted] were found. No calls in to the...
account. The subscribers concerns have been rectified.
The subscriber has been contacted by the Circualtion Manager and local Delivery Team is reaching out to rectify the concern. Email will be sent to the sub with the escalated support teams information. Delivery should be rectified ASAP.