Burger King

Dear Revdex.com:Please see the attached letter in response to the complaint file against our business.Let me know if you have any further questions.James Z*** April 14, Revdex.com of NM Jefferson Street NE Suite AAlbuquerque, NM Dear Revdex.com: This letter is in response to the complaint filed by Mr [redacted] on April 5, 2016.First, let me be clear in that Mr [redacted] was never forced to purchase the car, and never once was not given the opportunity to test drive and/or take the unit to a third party for inspection before he took deliveryIn fact, on several of the forms he provided the Revdex.com he acknowledges with notary confirmation that he understood he could take it to a third party and he declinedCar & Truck Gallery did acknowledge the after the sale and within the NMVQAA (15day/500) that the power steering pump was leaking and fan motor were not working properly and those items were replaced under the implied warranty that was provided on the vehcileThe car was then returned to Mr [redacted] , passed emissions, was registered and titled and has been used by Mr [redacted] since the day the car was returned to him including a long trip to Southern NM in that time frameHe states the check engine light has been on since the day he bought it, but that is impossible, or it would have not passed the required emissions test in Bernalillo CountyIn early March 2016, Mr [redacted] came to our offices and informed us about the check engine light, that he had a cracked windshield (again this was not the case at time of sale), and that the AC was not working properlyWe informed Mr [redacted] that we would be willing to top off the AC freon for him at no charge out of goodwill and even filled a goodwill repair form which he refused to signWe also let Mr [redacted] know that the car was no longer under the warranty provided and that now it was his responsibility to maintain and care for his vehicleThe facts of this complaint are this, Mr [redacted] bought a used vehicle, which by law, Car & Truck Gallery has a specific implied warranty, fully acknowledged by Mr [redacted] in the paperwork provided, and all of the items that were of issue under the warranty were cured and have provided Mr [redacted] with reliable transportation since he purchased the vehicleClearly after the implied warranty time period had passed some issues have come up on a used vehicle and it now seems Mr [redacted] thinks he has no responsibility to care for his vehicle and that Car & Truck Gallery should provide a warranty beyond what is required by law or that he agree to at the time of saleThank you for your time and please contact me with any further questionsSincerely, James Z***

I am rejecting this response because:I cannot accept option because I am a flight attendant and as per my company's policy; The Company-issued uniform is the property of the Company, including the identity, design, and oversight of each itemOption 2: Whereas I will be willing to have Ms [redacted] reimburse the cost of the dress (and forgo the cost of alterations), but I cannot leave the old dress with her as it is against company policyI will need to return the dress back to the companyIf it is within Revdex.com policy, I will provide the receipt to Revdex.comI would request a cashier's check from Ms***Thank you.In regarding to the consumer's complaint relating to her dry cleaning dress's issue, I have two options to offer and she can choose one of these two options subject to removing all her reviewson Yelp and close the caseOption 1: I am a fashion designer and I am able to make her uniform in the same fabric, lining and fitting to that dress at my own expense and delivery to her in days after getting the old dress and the fabric backOption 2: Like I have promised in front of the two of them at first place on '15, I am willing to reimburse her the cost of the dress and she must leave the old dress with me and bring me the receiptI only agree to pay for the cost of the new similar uniform dressShe has already got her money back on the dry cleaning costI hope this offer would be favored at her concern and close this case in the term of consumer's benefits by CA lawThe old dress will be my own property.Should you have any further question, please feel free to contact me at [redacted] Thank you [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/05/10) */ ***, the Manager, answered the phone and spoke to Ms [redacted] apologizing profusely for the wait on her online purchased delivery orderMs [redacted] was very hostile on the phone and after minutes of yelling at ***, [redacted] did give the phone to the Lead Delivery Driver, to try and settle the issue by either bringing her food immediately or refunding her moneyShe was not please with any solution we tried offering herWe did refund her moneyMs [redacted] then called the next day and spoke to ***, the General Manager [redacted] again apologized profusely and told Ms [redacted] that her money had already been refundedMs [redacted] again was not happy with any reply and was very hostile for minutes at least and told [redacted] she was going to call the Revdex.com [redacted] apologized again and asked if there was anything she could do for Ms [redacted] Ms [redacted] again said no she would be contacting the Revdex.com and hung up Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/28) */ This is not true and you an ask the driver and ask the people that were at my house that night and heard her and heard her hang up on me timesshe refused to give me back my refund and yes I was angry no $ and no food and they wouldn't do anything and it took over hours that is uncalled for

Mr [redacted] does have his deposit back as of 4/18/2016, see attached copy of checkI'd like to explain the events that took place and who he actually spoke to during the process of trying to buy the *** [redacted] spoke to my Sales Manager, Vince, during the process of getting the Bank required documents handled for the loanI was the one who secured the financing and Vince the detailsI am sorry if you felt he was rude in explaining what the Bank needed to secure the loanBernadette offered to assist you on Monday in obtaining a NYS ID card but stopped the process when you canceled the saleI will speak to Bernadette about checking her voice mail more often and returning calls or passing them to a ManagerWe only have people that sign checks and if neither are here we cannot get a check signedWe do not hold deposits and usually have happy customersWe are not perfect but try our bestThank you for your time, Hal TGSM Foggs Automotive

In response to complaint IDby [redacted] : Unfortunately we have no control over the post office as to when the mail is delivered I know that we have received a couple of complaints similar to this in the past Most if not all the mail received at Guardian Water and Power, Monday thru Friday, is opened and processed on the same day Guardian does not set the due date or amount of the late fees All due dates and late fees are set by the property All money collected for late fees is forwarded to the property I have left a message with the contact listed for this property explaining the situation My suggestion would be to contact the property

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ The customer's daughter knows one of the employees and has an issue with the employee outside of the work area However, we will replace the meal and offer a $gift card

This place is the worst burger king in all of New YorkNever can I get food after 2:am and they are hoursThey are rude and can't service food at allhow are they even open this longThere sales have drooped and I will never go here again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

I needed to contact you to let you know my pot handles finally came in a month laterI contacted my back to stop the dispute because this all happened after I filed the compliant with you guys and after I disputed it with my bankThank you for all you have tried to help me withStill no number to contact these people to let them know I finally got my order so I am telling you guys[redacted] ***

We sent a refund check to Mr [redacted] on August 22,

I have been in contact with Ms [redacted] We have come to a solutionShe will pay $for the [redacted] and for her [redacted] internetSaving over $per month over her existing service planThe pricing she was quoted by the sales rep was accurate, however [redacted] internet services were not available in her parkThe rep Failed to follow up with her to negotiate her existing [redacted] bill to the lower amount in a timely manorHe has been Disciplined and has received Adequate training to avoid future problemsOnce the office herd of this mistake we corrected it within hoursCustomer satisfaction is our highest priorityThank you for bringing this to my ***ention and giving us the opportunity to serve you better

You have not gave a grace period In fact on the telephone I was told the payment had to be there before the due date I have sent a payment that I know of FOR SURE before the due date and was still charged a late fee I feel like I am being penalized for whatever happens in the mail or however long you chose to hold my check before you cash it Which is in by no means fair Regards, [redacted]

The customers issue was resolved and I sent him the following response: [redacted] , my name is Steve [redacted] I work at Aqua ProductsI received your complaint today from the Revdex.com Revdex.com ( [redacted] ), concerning one of our independent service centers Aquatic DistributorsFirst please let me apologize for any inconvenience this may have causedWe try hard to provide quality products and if there is a problem we stand 100% behind or warrantyNote: We are currently evaluating our Service partnerships and this information is helpful to usI understand from Aquatic Distributor that your unit was indeed fixed and sent back to youI a) want to make sure that that is true and b) check in to see if all is okay nowIf not, please feel free to reach out to me, as I will personally look into this, and if everything is okay now I would appreciate you letting the Revdex.com know that complaint # [redacted] , is now resolvedThanks again for your understanding, Steve

My response is as follows: The property sets the due date and the late fee We have contacted the property to review, based on the complaint submitted by the resident to Revdex.com, and they may get back to us yet this afternoon I will follow up once I hear more from the property We have suggested to the property to extend the due date

In response to the Revdex.com Complain# [redacted] : Attached is a copy of the AR (accounts receivable) that displays the date and amount of the bills that were sent from Guardian Water and Power Ms [redacted] was billed once in September, October and November The bills that you received in September and October were higher than was had been previously billed due to some additional work at the property that was completed early December The property manager is permitting Guardian to send corrected bills Your September bill will be corrected to a total of $and the October bill corrected to $ Before the corrected bills are issued I must receive confirmation that you accept the total dollar amount of the corrected bills Thank you, Pat A [redacted]

had issues with one of our many dealers Aquatic DistributorHer complaint [redacted] ( [redacted] ) initiated when she experienced many delays with the dealer and we at Aqua Products tried to help and rush the orderSince her complaint was filed the unit did not work properly and we are now assisting her with her complete refundI have spoken with Heidi on the phone today and she is satisfied with our progress and she has stated that she also contacted you and stated the samePlease let us know that this issue is now resolvedThank YouSteven AFerry( [redacted] )

[redacted] s actually had an issue with one of our dealer service centers (Aquatic Distributor) and wanted his product repairedDue to the delay he asked for a free unitWhen I was notified of the incident, I intervened and satisfied his request with a free unitHere is a copy of my email back to [redacted] s: " [redacted] s your order has been submitted can you please contact the Revdex.com to release / reverse your issue [redacted] Many Thanks and sorry for your inconvenience with one of our dealers." [redacted] , please place an order or an S2-to ship to [redacted] s [redacted] Phone ###-###-#### Please bill Aquatic DistributorThanks and please advise when complete - UPS Ground tracking # please ***

In response to #11987864: Disheartened to hear that you think Guardian Water and Power is a shady company A shady company would not have an A plus rating with the Revdex.com.As I mentioned in my previous response, it is the responsibility of the property to notify Guardian if any residents move in or out of properties We cannot accept that information from the residents I did contact [redacted] Rentals and confirmed that you did move out in October The address for [redacted] 9B is now listed as a vacant unit You should no longer receive an invoice from Guardian for this address Thank you for contacting Revdex.com with your concerns.Pat A [redacted] , President

*** IS NOT A GOOD BUSINESS MAN*** IS A RUDE LIARDONT BUY FROM HERESCAMMERS

February 26, 2017Revdex.com:I have had an opportunity to review the statement written by *** *** concerning her husband's visit to Burger King, located on *** *** **., Harrisburg PAThe statements that I have received from my manager and team members concerning the
transaction are slightly different from those described in the complaintThere appears to be two sides regarding the events of the transactionI am not disputing the fact that our team and manager should have handled the situation betterI would like to refund the guest the amount of $and coach our team and managers on how to better resolve issues like this one in the futureI would also like to apologize to the guest, as a valued consumer, your comments and observations are very important to usWe strive for excellence throughout our system -- in customer service, food quality and cleanlinessIf the guest is in agreement, I will be mailing $to the guests address and they can expect the check within days.Sincerely,Scott CDistrict Supervisor Carrols Corporation