Burger King

On 1/07/at 14:46, I went to the burger king on *** *** *** Germantown, MD ***I went there with my children since they were very hungryI went in did the self-order by using the coupon codes I had written down before exited my car since I had nothing to cut it On the receipt given to me by the machine, it states: "Please go to the cashier and pay this amount: 9.55" So I took my receipt and paid the cashier, but she proceeded asking me for coupons, I told her that I didn't have the coupons with me, she told me she couldn't serve me and when and got the manager, Emilio N***This guy is the worst I had ever seenI told him that I have used other chain before and had no problems before, he proceeded telling me in a VERY condescending way : "in case you didn't know you are in Germantown and at this store that's how we do stuff." When I explained to him that it is degrees outside but felt like -with the wind and that the kids were hungry (at this time, my

I spoke with several people, and they kept directing me back and forth between the same people who said they couldn't help meI called, and I answered the call I received by the companyI was finally told I would be issued the refund, but never received any email confirmation as promisedIf they truly have issued a refund, that's great, but it was not communicated to me through any means, and I've yet to see proof of it

Dear *** & Staff - Please inform the consumer that we will refund them 100% of the deposit and she can come and get it as it fits her needs My brother has reached out to the consumer twice trying to let her know that this was the decision we made after we did our research on the
contracts that were signed Thanks, James

I am rejecting this response because:I am rejecting this response because: The dress is ruined and it is unwearableThe navy blue airline uniform dress has only been dry cleaned in the past and never came in the store with iron marks on it. When my sister came to pick up the dress, they couldn't find the dressWhen my sister finally found it, Ms ***'s mother placed plastic on the dress to make it appear that it had been dry cleaned.When my sister inspected the dress, she knew immediately that it was not dry cleaned and the belt was missing (the dress smelled like detergent and the belt in the back of the dress was twisted and the dress was wrinkled)My sister was in shock and showed the owner's mother that it was not dry cleaned. Then the owner's mother tried to iron itThere are no cameras in the back room and my sister had to stop her from ironing the dressOf course, we were very upset that the dress was NOt dry cleanedWe called the police because the mother did not want to return the dress to us and we wanted to have them bear witness that the dress was NOT dry cleanedThe item was prepaid and should have been returned to us without all the drama.The owner's mother called her daughter (Ms, ***) on the phone and my sister explained that the dress was not dry cleaned and the belt was missingShe also explained that I needed the dress for workIt was a newer uniform dress not an Old navy dress as Ms*** describesMs *** said the dress was dry cleaned and would return the belt at 6pm. I made a copy of the receipt (did not go into the computer)so I could take the dress because I feared that they were going to throw it awayThe owner's mother threw the receipt on the floorAnd she took the dress from my hands as I tried to leave the store and did not want to return it to me. The business sign outside the store states dry cleaning and there are dry cleaning prices on the wall of the businessMs*** states she dry cleaned the dress again but when we came back to claim it, the dress was under the counter crushed even more (we brought witnesses to the store). We took the dress because it is an airline uniform and Ms*** said that she would give it *** if she pays me for the damagesThe dress has to be returned to my airline companyThis business represented itself as a dry cleaner and it did not provide the serviceThe dress was clearly washed and ironed which is not the service Ms*** said was to be providedThe dress was NOT dry cleaned. When I finally got the belt, again the belt was ironed NOT dry cleaned as a ripple of the iron is imprinted on the belt. We request that Ms*** should provide the video coverage to Revdex.com and to my sister.It is clear that they did not provide the service to dry clean the dress, we gave her a chance to resolve the issue and clean it again but nothing was done to make things rightI am asking for a replacement cost. Ms*** claims that she did not cause the damage to the dress but clearly she states that she did not deliver the service on timeIf Ms*** would take pride in her work then she be honest and state that the dress was NOT DRY CLEANED but washed and ironed and she would resolve this matter in a professional manner and pay for the replacement of my dress

To Whom It May Concern: We’ve reviewed Ms***’s response as well as the email support she sentBased on the information she has provided we’ve determined that her emails were sent to an account manager that no longer works with usWe would like it noted that we provided our company phone number in all of our communication and reached out to Ms*** each time she called in; however, we will take ownership for the lack of communicationNow that we have a better understanding of what transpired we would like to extend a credit of $to Ms*** for the lack of communicationWe feel that this more than makes up for this error in communicationsWe still want to be clear that we fulfilled the services Ms*** purchased and the report we provided clearly shows that we were able to achieve a first page ranking for multiple terms, which is the ultimate goal when servicing a clientThis alone is what our company should be graded on and for this reason we won’t be issuing any further refundsLastly, we have stopped all future charges and would be happy to provide the customer with the necessary information to access her listingSincerely, Staylisted

Mr*** is in his dates and reasoning The car passed emissions on 12/16/and cannot pass emission unless all check engine lights are off and the car has been driven a full drive cycle which on a Maxima is about miles of driving On 12/12/we not only replaced the power steering pump that was leaking, the knock sensor, the intake manifold gasket, and some hoses to ensure that the car ran correctly and could pass emissions Again, once this service was done the check engine light HAD to be off and driven a full drive cycle to pass emissions, that is fact So to say we did not address the check engine light is and without merit Once the car was returned to Mr*** on 12/16/15, we informaed him that we had the needed fan part on order and we would let him know when it was in On 12/19/we let him know the part was in for the fan, we then replaced and returned the fan motor on 12/22/to accommodate his request (which our mechanic said was fine) After leaving our facility on 12/22/Mr*** left Albuquerque for a trip to Carlsbad for the Holidays and we never heard back from him We have no record of phone calls, or emails, or text messages to anyone at Car & Truck Gallery that states he had any issues with the car, the way it drives, or the check engine light after 12/22/until the middle of March 2016, well after the warranty was no longer in effect If Mr*** does not like the vehicle he is welcome to return the car to our office and we can void the contract between the parties As of the date of this response, Mr*** has had the car for almost months, it still starts, drives, and provides Mr*** the transportation he needs to get to work and/or do his d*** business In fact, as of the date of this response, Car & Truck Gallery has received notice that Mr*** has let his car insurance lapse and is in violation of our contract at this time Again, we offer that Mr*** can return the car and we will void his contract, or he can update his insurance, release this complaint with the Revdex.com, and enjoy the use of his car that he is still driving today

Mr*** did call in the morning asking about a truck that was priced at $29,The Salesperson
looked on our website, without speaking to a Manager, and said well if it's online it must have dropped in priceUpon my arrival to the dealership my Business Manager asked me about the truck being
reduced to which I said not at allOur Vehicle Inventory System, ***, is time stamped when anyone with access changes any pricing, colors,comments or anything elseI looked at the *** in question and of my buyers was looking to see what the vehicle may be worth at the auction and never returned it to the original Market PriceI told my Business Mgr and Salesman that is not the price and to call the customer back to relay there was an error and can show him what happenedThey obviously did not do this and in return let Mr*** come in and still try to sell him the ***We never run credit if we do not have authorization from the customerHe agreed to let us get him approved and present him with payments from what I was toldMy Business Mgr told me if he couldn't
buy *** for $29,he was leavingWe apologized for the error but said we could not sell it for that priceThere was ZERO bait and switch on our part, a simple error that I asked to be handledUnfortunately, my team decided to let Mr*** come in and try to sell him the truckThe inquiries on his credit
report will in no way affect his rating and we would not have submitted a deal structure without him allowing us toHal TGSM Foggs Automotive

In response to ID *** by *** *** There is no reason to lie I am only repeating what was witnessed by a manager of the finance department The fact remains that you received a letter dated March 10th that there was a deadline of 3/24/to receive payment and reinstate your suspended account Also you were required to pay your fees one year in advance You asked if we would accept and advance payment of months which we did but the payment did not come in until after the deadline of 3/24/ Now your property has been terminated from our system and a check for $was mailed last weekPlease forward copies of your email correspondence

To Whom It May Concern: We have read the customer’s submission to the Revdex.com and would like to take this opportunity to respondIt seems that the customer’s main concern is that they weren’t able to reach use, but the only attempt the customer made to contact us was after hours by telephone on
November 7thPlease keep in mind that our hours of operation, which are 7am-4pm MST are clearly stated on our voicemailAlso, we did attempt to contact the customer on the following day but were unable to reach them by telephoneWe did leave a voicemail requesting that they contact us as soon as possibleWe’d also like it noted that our company email address is listed on our website and on the customer’s contract, however, we have no record of the customer ever attempting to contact us in this manner. Based on the customer’s own admission we did attempt to contact them so we feel that this is a clear indication that we attempted to follow upIn regards to a refund, we do not feel that this customer is entitled to a refundTheir only complaint is that they were unable to reach us, but we feel that this is an unfair complaint and has nothing to do with the services the customer purchasedThe customer purchased our Local SEO service to improve the ranking of their business within Google’s search engine result pagesWe have provided a report dated December 19, which shows we were able to achieve first page rankings for this customer’s businessIf we are going to be graded on anything it should be on the services we provided and in this case we have fully delivered the servicesThe customer has requested that future charges be stopped and we will honor that requestIf the customer would like access to their account so that they can manage it in the future we will gladly provide them with thatIf they want us to cancel everything we can do that as well but it will cause their business to drop from the first pageSincerely, Staylsited

I want to start off by sincerely apologizing for your recent unsatisfied visit to burger king on Douglas, I want to ensure to you that I had a meeting with both my management and crew about this situationMy managers will be following a strict regimen for hand washing and glove useI also
discussed with my employees the sanitization of not wearing gloves and or not washing hands and changing gloves at appropriate timesMy crew is wearing hats/ visors and I am making sure all hair is tied up and off shouldersI made a call and complained to my food service provider about the zesty sauce to make sure that they are checking all their products to ensure situations do not happen again, as the zesty sauce is pre-packaged and we have no control over that, they ensured me that they will inspect their products as well I want to make sure I can satisfy you to the fullest, I will have a full refund in the amount of $for you and ready to pick up in storeI just ask that you bring an Id to ensure I’m giving the refund to the correct personOnce again I do apologize for your experience. Sincerely, *** ***

I am rejecting this response because:I cannot accept option because I am a flight attendant and as per my company's policy;? The Company-issued uniform is the property of the Company, including? the identity, design, and oversight of each item.? Option 2: Whereas I will be willing to have Ms*** reimburse the cost of the dress (and forgo the cost of alterations), but I cannot leave the old dress with her as it is against company policyI will need to return the dress back to the company.? If it is within Revdex.com policy, I will provide the receipt to Revdex.comI would request a cashier's check from Ms***.? Thank you.In regarding to the consumer's complaint relating to her dry cleaning dress's issue, I have two options to offer and she can choose one of these two options subject to removing all her reviewson Yelp and close the case.? Option 1: I am a fashion designer and I am able to make her uniform in the same fabric, lining and fitting to that dress at my own expense and delivery to her in days after getting the old dress and the fabric backOption 2: Like I have promised in front of the two of them at first place on '15, ? I am willing to reimburse her the cost of the dress and she must leave the old dress with me and bring me the receiptI only agree to pay for the cost of the new similar uniform dress.? She has already got her money back on the dry cleaning costI hope this offer would be favored at her concern and close this case in the term of consumer's benefits by CA lawThe old dress will be my own property.Should you have any further question, please feel free to contact me at? ***.? Thank you*** ***

I am the General Manger here at 620 N. Main st. Oshkosh . Let me start off by apolgizing for my staff's behavior and negligence to the order accuracy that is not tolerated here and I will follow up with my team on the importance of order accuracy. I do have compensation for you I see that...

your total was $18.22 I am willing to compensate 2x what you paid equaling to 4 free meals. there is 3 ways you can redeem this. 1 I can write you down in our guest recovery book the next time you come in lobby or drive thru you can give them your name and you redeem as many as of your free meals as you want. 2 I can mail coupons to you or 3 I can have a copy of coupons that you would like to pick up at our location at your earliest convenience. Again I deeply apologize about your previous vist and again I will follow up with my team to ensure this situation does not repeat itself. if you have any questions or concerns feel free to reach out to me via e-mail or phone my resturant number is at the bottom of the email. thank you and have a nice day. [redacted]General ManagerBurger King #2345620 N. Main StOshkosh WI 54901920-426-2345

Mr. [redacted] does have his deposit back as of 4/18/2016, see attached copy of check. I'd like to explain the events that took place and who he actually spoke to during the process of trying to buy the 2009 [redacted]. [redacted] spoke to my Sales Manager, Vince, during the process of getting the Bank...

required documents handled for the loan. I was the one who secured the financing and Vince the details. I am sorry if you felt he was rude in explaining what the Bank needed to secure the loan. Bernadette offered to assist you on Monday in obtaining a NYS ID card but stopped the process when you canceled the sale. I will speak to Bernadette about checking her voice mail more often and returning calls or passing them to a Manager. We only have 2 people that sign checks and if neither are here we cannot get a check signed. We do not hold deposits and usually have happy customers. We are not perfect but try our best. Thank you for your time, Hal T. GSM Foggs Automotive

In regarding to the consumer's complaint relating to her dry cleaning dress's issue, I have two options to offer and she can choose one of these two options subject to removing all her reviewson [redacted] and close the case. 1. Option 1: I am a fashion designer and I am able to make her uniform in the same fabric, lining and fitting to that dress at my own expense and delivery to her in 3 days after getting the old dress and the fabric back.2. Option 2: Like I have promised in front of the two of them at first place on 08.17 '15,   I am willing to reimburse her the cost of the dress and she must leave the old dress with me and bring me the receipt. I only agree to pay for the cost of the new similar uniform dress. She has already got her money back on the dry cleaning cost. I hope this offer would be favored at her concern and close this case in the term of consumer's benefits by CA law. The old dress will be my own property.Should you have any further question, please feel free to contact me at [redacted]. Thank you.[redacted]

I needed to contact you to let you know my pot handles finally came in a month later. I contacted my back to stop the dispute because this all happened after I filed the compliant with you guys and after I disputed it with my bank. Thank you for all you have tried to help me with. Still no number to...

contact these people to let them know I finally got my order so I am telling you guys.[redacted]

Stay Listed indicated that I only reached out one time during non-business hours. This doesn't explain why I never receive contact. Additionally, I have attached the email correspondents that I sent to them. You can see I reached out many times and never received a response. One email indicates that I had left a voicemail for him on the phone number I was provided when Josh was listed as an account manager. Please see attached emails of my many attempts to reach out to Josh, my account manager at Stay Listed. If the account manager is no longer Josh, there was never any indication. I have no idea where my money has been going or what has been done for our account.

I have never once used this product and I stand by my statement that the sales representative did not properly inform me of the product which I was buying. Their sales business practice is dishonest and when I attempted to decline the service I received no response. [redacted]

To Whom It May Concern:We have read the complaint and would like to take this opportunity to respond to our customer’s claims in the order they are listed:1.  “I signed up for Staylisted over 90 days ago and was informed by the sales rep that I could cancel within 7 business days.” - We feel...

that this statement is completely unwarranted. Before charging the customer anything, we sent her our contract which she electronically signed and returned to our office. On the first page of the contract and directly above the signature it states that cancellations are only allowed within 3business of signing up.2.  “I realized 2 days after signing up that the product was not needed as they wanted toBUILD me a website which I already have and attempted to cancel via email and phone.”- During our sales presentation the main service we focus on is the website and the benefits it will provide the customer. In fact, on the first page of the contract it details the services we are providing and the website is the first service listed.3.  “The only correspondence is from Harvey M[redacted] who claims to be a billing manager” - Harvey M[redacted] is a billing manager and one of his responsibilities is to contact customers when their payments are declined. When the customer signed up they agreed to a minimum six month term; however, after the first month we were unable to charge the card. Per the terms the customer is required to pay us 6 payments of $99, but as of today the customer has only made one payment of $99, and for this reason Harvey contacted the customer to rectify the balance owed.4.  “My concern now is that I have never once used this service and they are threatening to send me to collections.” - We understand that the customer is concerned, but we are within our rights to try and collect on the balance owed. We sent our contract to the customer before we charged anything and allowed the customer to review those terms. As of this date the customer is in breach of the contract for lack of payment.Based on the explanations above we feel that we have done nothing wrong. We have every intention of fulfilling the services and will stand by each term within our contract. As a courtesy and to rectify this matter we will be happy to waive half of what the customer owes and cancel the account. We feel that this is more than satisfactory.If necessary we can provide a copy of the contract to support our statements. Thank you

To Whom It May Concern:We have read the complaint and would like to take this opportunity to respond to our customer’s claims in the order they are listed:1.  “I signed up for Staylisted over 90 days ago and was informed by the sales rep that I could cancel within 7 business days.” - We feel that this statement is completely unwarranted. Before charging the customer anything, we sent her our contract which she electronically signed and returned to our office. On the first page of the contract and directly above the signature it states that cancellations are only allowed within 3business of signing up.2.  “I realized 2 days after signing up that the product was not needed as they wanted toBUILD me a website which I already have and attempted to cancel via email and phone.”- During our sales presentation the main service we focus on is the website and the benefits it will provide the customer. In fact, on the first page of the contract it details the services we are providing and the website is the first service listed.3.  “The only correspondence is from Harvey M[redacted] who claims to be a billing manager” - Harvey M[redacted] is a billing manager and one of his responsibilities is to contact customers when their payments are declined. When the customer signed up they agreed to a minimum six month term; however, after the first month we were unable to charge the card. Per the terms the customer is required to pay us 6 payments of $99, but as of today the customer has only made one payment of $99, and for this reason Harvey contacted the customer to rectify the balance owed.4.  “My concern now is that I have never once used this service and they are threatening to send me to collections.” - We understand that the customer is concerned, but we are within our rights to try and collect on the balance owed. We sent our contract to the customer before we charged anything and allowed the customer to review those terms. As of this date the customer is in breach of the contract for lack of payment.Based on the explanations above we feel that we have done nothing wrong. We have every intention of fulfilling the services and will stand by each term within our contract. As a courtesy and to rectify this matter we will be happy to waive half of what the customer owes and cancel the account. We feel that this is more than satisfactory.If necessary we can provide a copy of the contract to support our statements. Thank you

We feel that we addressed all of the customer's concerns in our first response, and feel that the customer completely ignored the fact that she signed a contract and that the terms were made clear to her. We will honor the customer's request to cancel and will process the cancellation immediately. We feel that this should resolve the matter for now.