Burger King

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

TUBMASTERS ID# [redacted] WILL BE SENDING $100.00 TO [redacted] NJ 08063

Dear Revdex.com:In response to Mr. [redacted]'s complaint, the facts of the matter are that Car & Truck Gallery sold Mr. [redacted] a perfectly sound working vehicle, which in turn he drove into the ground, which we cannot be responsible for.  In our possession, today in our file are both the AutoCheck,...

CarFax, along with a independent 3rd party presale inspection (with full photos).  We have also updated both the CarFax and Autocheck to current date.   All 5 reports do not show any accident or flood damage prior to the sale of the vehicle.  Our 3rd party inspection company does a full frame check and noted no flood damage on the report, or is any seen in the pictures they took before we sold the vehicle.  We stand by our vehicle and its reliability.  What Mr. [redacted] fails to mention in his complaint is that in the first 7 months he owned the truck, he put over 7000 miles on it and got into an accident.  By NM law we are required to provide a 15 Day/500 Mile (whichever comes first) warranty for the driveablity of the vehicle on public highways.  We cannot be held responsible for the use after that time frame.  Mr. [redacted] averages approximately 27,000 miles a year on his vehicle (double normal usage) and needs to maintain his vehicle as such.  It is his responsibility to keeo his vehciel running.  We thank you for your time and do not feel we owe this consumer any settlement on this complaint. Car & Truck Gallery

Revdex.com - Attached please find the goodwill repairs form that pertains to the above complaint from [redacted].  Car & Truck Gallery feels we have gone above and beyond in attempting to satisfy this customer and the issues with his vehcile.  As you can see we have done multiple...

repair orders on this car and now feel the issues he is having with his vehicle are due to his use (abuse) of the unit off road.  We have addressed each item he has asked us, and we finally told him that none of the items were under the NM Vehicle Warranty anymore, and felt we could no longer pay for issues that come up after he has had the car for as long as he has and treating it the way it has been treated in its daily use.   Please let me know if there is anything else you need from us.JamesCar & Truck Gallery

My response is as follows: The property sets the due date and the late fee.   We have contacted the property to review, based on the complaint submitted by the resident to Revdex.com, and they may get back to us yet this afternoon.  I will follow up once I hear more from the property. ...

We have suggested to the property to extend the due date.

I am rejecting this response because:  This company has said the same thing in the past - i.e., I will make the change.  I would rather wait until the next bill comes out in approximately 45 days.  If they have indeed made the change, this complaint can be closed.  If the respondent truly spoke with the property manager, the property manager could provide to them directly, copies of emails asking for this change.  I CANNOT PROVIDE THOSE EMAILS WITHOUT THE PROPERTY MANAGER'S CONSENT as they have a confidentiality agreement on the email.  If however, the Revdex.com-Ohio requires this email, I will contact my property manager for his agreement and forward that on to you.
Regards,
[redacted]

In response to #11987864:  Disheartened to hear that you think Guardian Water and Power is a shady company.  A shady company would not have an A plus rating with the Revdex.com.As I mentioned in my previous response, it is the responsibility of the property to notify Guardian if any residents move in or out of properties.   We cannot accept that information from the residents.  I did contact [redacted] Rentals and confirmed that you did move out in October.  The address for [redacted] 9B is now listed as a vacant unit.  You should no longer receive an invoice from Guardian for this address.  Thank you for contacting Revdex.com with your concerns.Pat A[redacted], President

The following response for complaint ID [redacted]:  We started notifying the property in December 2015 of high bills and did so monthly.  The property actually sent Guardian Water and Power a picture of the meter on 4/12/16 and it matched what we had had been transmitted to our computer....

 On 4/14/16 the property manager, [redacted] (who is no longer at the property) contacted Guardian and said that they went to the property and stated that they found leaks in their faucets.  The property requested us to apply a $20 credit to the resident’s bill before it went out (April bill showed $20 owner credit).  [redacted] said that he thought that amount should be okay.  We contacted the property again on 5/19/16 and told them that the unit was still high and thought there was something wrong. Per past phone calls from Ms. [redacted] the following information are the  notes placed on her account as follows:1.       9/17/15 – Ms. [redacted] stated toilet was leaking and had been for several months.  Our call center representative explained she needed to have property repair the leaks and to notify us if a credit should be applied to her account.2.       9/25/15 – Ms. [redacted] called wanting extra time to pay her bill.  Our call center representative told her that we would take a payment whenever she could pay but she may want to let [redacted] know that she would be paying her bill late.3.       11/4/15 – Ms. [redacted] called because she said she still has a water leak and it had not been fixed yet.  Wanted to know if part of her bill would be credited once the leak was fixed.  Our call representative told her that she would need to discuss that with her property as that was their decision not ours.  4.       11/9/15 – Ms. [redacted] requested to set up payment arrangements due to a letter from her rental office.  Our call center representative started to explain that we do not make payment arrangements but then it sounds like the call disconnected after that. Only 1 payment was ever made on this account and that was right after the first bill was sent in August 2015.  Late fees of 1.5% have applied monthly as well.  Let me know if there are any further questions or concerns.

The company is lying..I never received any phone calls or e-mails from this company.. I Instead of holding my money and taking the 6 month payment, they could have simply notified me by responding to my e-mail or placing a phone call.  THEY DID NOT.    Yes my account was suspended, but I paid all the fees required..   I demand credit card fees returned along with my 166.00.

had issues with one of our many dealers Aquatic Distributor. Her complaint [redacted]) initiated when she experienced many delays with the dealer and we at Aqua Products tried to help and rush the order. Since her complaint was filed the unit did not work properly and we are now assisting...

her with her complete refund. I have spoken with Heidi on the phone today and she is satisfied with our progress and she has stated that she also contacted you and stated the same. Please let us know that this issue is now resolved. Thank You... Steven A. Ferry. ([redacted])

Over several visits I have not received the food I ordered/paid for, telling the manager on duty only results in a "sorry". Over a few visits they have forgotten: 1 breakfast sandwich, 4 orders of hash browns and 3 cinnabons cinnamon rolls. I paid for this food and never got it.. a sorry isn't going to cut it, its always the same 2 people working the drive thru window in the morning who ALWAYS forget something! I've complained on their website twice now and never heard back from them with a way they will resolve. The first has simply been ignored and I probably wont hear back regarding the second one.Desired SettlementI want either a gift card for the amount these food items would total or the food on my next visit. Simple fix, I paid for it I should get it! Simple as that

Review: I am complaining due to false advertisement from this restaurant. When I told them exactly what was on their drive-thru board, I was told I was wrong. I stated it was false advertisement and then I got plenty of rude remarks from the drive thorough host. I was told that the manager didn't have time for me, to go 10 ft. outside and check that their board was less then they are charging. I was also rudely told to get off the speaker. I was told that the burger itself, in the picture that I will post, was 5.79 when the picture clearly states that the meal is 5.79. Desired Settlement: I would like the person hosting at the window and the manager to be reprimanded. I would also like the store to be delt with on the matter of false advertising.

the service at this location was horrific and unacceptable. The cashier was rude. She didnt want to take my order. danced around and had unnecessary conversations with another employee while I was waiting to order my meal. after the comment was made by the associate stating that she would be happy when breakfast was over so that she could stop serving. I left out the establishment. I called to cooperate office to file a complaint and nothing at all was done. That service was not acceptable

Review: obvious;y the two double whoppers orders were not follow I recall the days when BK use to use the slogan have it your way at burger king either it was an error in my order or the young lady did not pay attention fri sept ** ,2014 no answer via phone when call to address issuesDesired Settlement: refund

Review: I arrived at Burger King drive through during my 30 minute lunch break. I arrived at 733pm and there was only one vehicle in front of me. It took approx. ten minutes just to order my food. I ordered my food not realizing that it was not going to take almost 30 minutes to receive my food. I would have left but I was blocked in. I finally approached the drive thru window at 8pm. I was late getting back to school which is only 5 minutes away from this company. I didn't bother to even take my food because I was so discouraged and late. I was very upset because no one came out and acknowledged what was taking so long. I think that the vehicle in front of me should have been told to pull over if it was going to take more than 10 minutes to receive meal. There is a lack of training in the customer service department for this organization. Please train these personnel properly.Desired Settlement: Please train personnel to not have people wait in the drive thru for 30 minutes without any explanation.

Business

Response:

We called the costume to apologize and we offer a free meal. He was very happy because the company call him back.

I stood in line for over 20 minutes waiting in the lobby as the supervisor for the Burger King whole the manager took another complaint order. I politely asked the supervisor if there was another representative that could please take my order after standing there for more than 15 minutes, the supervisor Rudely explained there was no one else to take my order. The supervisor Then indicated to me that they were here first, and it is what it is. I expressed to the supervisor my frustration after standing in line for more than 15 minutes and she showed no concern or sympathy. My experience with this Burger King has been awful and I would never go to this facility ever again. Receiving this type of customer service especially from a supervisor is very sad! even when I expressed to the supervisor that I was leaving, she shown no reguard and rolled her eyes and proceeded to continue with that complaint . There was only one person at the register, and that was a supervisor and it was 730 when it is dinner time, that alone shows me the unprofessionalism within the company to not have proper staffing. When I asked the supervisor if another person in the back please take the order, she said no which made no sense to me. This experience has really taught me a valuable lesson with Burger King, never go to that location again! The managers name was [redacted]-and store number 910

Dirty, dirty place!!

Been here with my friends and their kids, since it has a playground.

I called ahead of time to see if the playground had been open, since the couple of times I had been there it had been closed for "maintenance", the lady who answered the phone said "yes! they just opened it"

We get there and it's closed.

I go in to talk to someone and they say they're doing maintenance still.

How long does this take? Certainly not months!

I think the workers close the area down to not deal with the kids.

So not coming back ever! There's a mickey D's not far from Burger King. And While they don't have a playground, they do have an arcade, and a train that goes around and around.

Review: On April 26th I went to your Burger King to buy food for my friends. I spend $50 on a few hamburgers chicken nuggets fries ice cream and shakes. The next day my friends and I all became extremely ill with vomiting, nausea, and loose stools. This occured earlier at this year with your restaurant and your manager did not assist me in reaching a resolution.Desired Settlement: I am requesting either a check or store credit of $50 be mailed to my address to resolve this issue. My address is [redacted] Ave #** San Diego CA [redacted]. While the incidents I mention that my colleagues/friends and I fell ill from your food are isolated incidents and we are normally satisfied with your food, I would still appreciate a resolution and a refund either through check or store credit. Thank you for your customer service and assistance.

Review: On October 16 @ 11:12am, I purchased $42.04 worth food for carry out. Gave food to children by 11:30am. I noticed that the buns on each hamburger was EXTREMELY dry and crumbling into pieces before anyone could take a bite. Indicating that they were old and stale. The hamburger paddies were VERY dry as well and tasted awful. The lettuce was old and soggy, making it hard to chew. The fries were cold and flimsy, as if they had been sitting for a extended period of time. I called (858-272-9432) multiple times to no prevail. My children would not eat the NASTY and tasteless food. I ended up having to get them something from another establishment. I had to return to work and not able to drive back to Burger King at that time. The next day, after I got off work, I done to the Burger King to resolve this issue. On October 17 @ 4:30pm, I discussed the issue with the Shift Supervisor ([redacted]). He started, "I don't see the food, we can't help you. " I attempted again to explain why I didn't bring in the food and that I did call MULTIPLE times. [redacted] stated, "come back tomorrow morning to talk to the manager. " I left with no resolve. I returned to Burger King on October 18 @ 12:00pm and spoke with the Shift Supervisor ([redacted]). She directed my attention to a sheet of paper taped to the wall with two numbers to call for concerns. [redacted] stated, "I was told to have you call those numbers for your complaints." The first numberI was to call (760-826-3190) will not ring through. The other number given (858-272-9432) rings back to the office in the Burger King. I called Burger King again and informed [redacted] that the number given would not ring through. I explained I was livid and wanted the General Manager to call me and provided [redacted] with my number. It is now 3:30 pm on October 18th and I STILL have had no resolve or contact.Desired Settlement: I would like full refund of $42.04 be honored. Due to the MULTIPLE trips and attempts to resolve the issue. I have waisted much gas and personal time to try to reasonably resolve this issue. I think this Burger King should look into their customer relations issue and quality control as well.