Burger King

I stood in line for over 20 minutes waiting in the lobby as the supervisor for the Burger King whole the manager took another complaint order. I politely asked the supervisor if there was another representative that could please take my order after standing there for more than 15 minutes, the supervisor Rudely explained there was no one else to take my order. The supervisor Then indicated to me that they were here first, and it is what it is. I expressed to the supervisor my frustration after standing in line for more than 15 minutes and she showed no concern or sympathy. My experience with this Burger King has been awful and I would never go to this facility ever again. Receiving this type of customer service especially from a supervisor is very sad! even when I expressed to the supervisor that I was leaving, she shown no reguard and rolled her eyes and proceeded to continue with that complaint . There was only one person at the register, and that was a supervisor and it was 730 when it is dinner time, that alone shows me the unprofessionalism within the company to not have proper staffing. When I asked the supervisor if another person in the back please take the order, she said no which made no sense to me. This experience has really taught me a valuable lesson with Burger King, never go to that location again! The managers name was [redacted]-and store number 910

Initial Business Response /* (1000, 5, 2016/01/28) */
The customer's daughter knows one of the employees and has an issue with the employee outside of the work area.
However, we will replace the meal and offer a $10 gift card.

In response to the complaint filed by [redacted], (Case# [redacted]),
I have researched the account and reached the following conclusions in regards
to the consumer’s desired resolution:
 
Guardian is contracted
with Tall Oaks to do the reading, billing and collecting for...

the water
submeters.
In the past, all late fees
have been applied the day after the due date. 
In regards to payments
being made, we suggest that all payments, including bank online bill pay,
be scheduled at least 10 days prior to your due date.  This will ensure the payment is posted
to the account on time.
The property management
asked Guardian at the end of September to stop charging late fees until
further notice. 
The $25 late fee has been
credited back to this account.
At this time, [redacted] Dr. has a balance of -$25.00.

From: [redacted] Sent: Tuesday, April 12, 2016 8:10 PM To: Stephanie Sudduth Subject: RE: Case number [redacted]   Dear Stephanie,  After you investigate my information that I provided to you, please remove the complaint from the Burger King located on 1010 W....

Colfax Ave. Denver, CO 80204. This complaint is not for our Restaurant, it is for a different one. Let me know if you have any questions. Thank you Maru Schrader Senior Director of Operations A Burger King Franchise Group [redacted] / ([redacted] Apply online at www.JobsAtBK.com "Success is not final, failure is not fatal: It is the courage to continue that counts".  Winston Churchill

You have not gave a grace period.  In fact on the telephone I was told the payment had to be there before the due date.  I have sent a payment that I know of FOR SURE before the due date and was still charged a late fee.  I feel like I am being penalized for whatever happens in the mail or however long you chose to hold my check before you cash it.  Which is in by no means fair. 
Regards,
[redacted]

Dear Mr. [redacted] is an independent contractor who we worked with last year. We began receiving phone calls from concerned customers about his demeanor, we also noticed a change in his behavior. It got to the point where he couldn't come into the office sober. we kindly informed...

him that his service were no longer required, he was able to find an alarm dealer to work with, and to the best of our knowledge, another satellite dealer as well.We began receiving phone calls from our customers in early May, they would claim to have signed up with [redacted] for satellite, with the promise of saving money. Not only was he unable to save them money, but left them owing hundreds of dollars in early cancellation fees. We contacted [redacted] and [redacted] to have [redacted] put on the blacklist, in an attempt to prevent him from pulling this scam on other people, but unfortunately the damage had already been done. Our company spent over five hundred dollars sending our customers a Buyer Beware letter warning them of his scam. we have also instructed victims to call the police and fill out a police report, here are a few examples:San Joaquin County Sheriff case# [redacted]Modesto City Police case# [redacted]The pending case in Modesto is in regards to nearly $30,000 in stolen funds. we are working with multiple police agencies, in an attempt to get this criminal off of the streets. we have been successful in helping our victimized customers terminate their new satellite contracts with no early-termination fees. Unfortunately for Mr. [redacted] he is going to have to get a hold of [redacted] in regards to his alarm system, Direct Network Communications is not an alarm dealer.If there is anything we can do in the future to help, don't hesitate to let us know.[redacted]CEO at Direct Network Communications

In response to the Revdex.com Complain#[redacted]:  Attached is a copy of the AR (accounts receivable) that displays the date and amount of the bills that were sent from Guardian Water and Power.  Ms. [redacted] was billed once in September, October and November.  The bills that you received in...

September and October were higher than was had been previously billed due to some additional work at the property that was completed early December.   The property manager is permitting Guardian to send corrected bills.  Your September bill will be corrected to a total of $42.33 and the October bill corrected to $42.87.  Before the corrected bills are issued I must receive confirmation that you accept the total dollar amount of the corrected bills.  Thank you,  Pat A[redacted]

Dear Revdex.com:Please see the attached letter in response to the complaint file against our business.Let me know if you have any further questions.James Z[redacted] April 14, 2016 Revdex.com of NM 7007 Jefferson Street NE Suite AAlbuquerque, NM 87109 Dear Revdex.com: This letter is in response to the...

complaint filed by Mr. [redacted] on April 5, 2016.First, let me be clear in that Mr. [redacted] was never forced to purchase the car, and never once was not given the opportunity to test drive and/or take the unit to a third party for inspection before he took delivery. In fact, on several of the forms he provided the Revdex.com he acknowledges with notary confirmation that he understood he could take it to a third party and he declined. Car & Truck Gallery did acknowledge the after the sale and within the NMVQAA (15day/500) that the power steering pump was leaking and fan motor were not working properly and those items were replaced under the implied warranty that was provided on the vehcile. The car was then returned to Mr. [redacted], passed emissions, was registered and titled and has been used by Mr. [redacted] since the day the car was returned to him including a long trip to Southern NM in that time frame. He states the check engine light has been on since the day he bought it, but that is impossible, or it would have not passed the required emissions test in Bernalillo County. In early March 2016, Mr. [redacted] came to our offices and informed us about the check engine light, that he had a cracked windshield (again this was not the case at time of sale), and that the AC was not working properly. We informed Mr. [redacted] that we would be willing to top off the AC freon for him at no charge out of goodwill and even filled a goodwill repair form which he refused to sign. We also let Mr. [redacted] know that the car was no longer under the warranty provided and that now it was his responsibility to maintain and care for his vehicle. The facts of this complaint are this, Mr. [redacted] bought a used vehicle, which by law, Car & Truck Gallery has a specific implied warranty, fully acknowledged by Mr. [redacted] in the paperwork provided, and all of the items that were of issue under the warranty were cured and have provided Mr. [redacted] with reliable transportation since he purchased the vehicle. Clearly after the implied warranty time period had passed some issues have come up on a used vehicle and it now seems Mr. [redacted] thinks he has no responsibility to care for his vehicle and that Car & Truck Gallery should provide a warranty beyond what is required by law or that he agree to at the time of sale. Thank you for your time and please contact me with any further questions. Sincerely, James Z[redacted]

In response to complaint #[redacted]: Guardian Water and Power (GWP)  is in contract with The Management Trust management company for the property where [redacted] resides.  Guardian Water and Power was instructed by The Management Trust to include a balance transfer for our...

initial billing to the property where [redacted] resides. The balance transfer is the unpaidamount of the previous billing company which I believe was California Sub-Meters.  Please see the attached initial bill.  In addition, Guardian Water and Power was instructed by The Management Trust management company for this property,  to include a late fee of $10.00, with a due date of the 1st of each month with a 7 day grace period.  I have also attached the copy of the letter that The Management Trust management company sent to [redacted].  Due to the contract between GWP and The Management Trust  management company, GWP must be instructed by the management company for the requests that our being made by [redacted].  We welcome your comments.  Pat A[redacted]

Initial Business Response /* (1000, 5, 2015/05/10) */
[redacted], the Manager, answered the phone and spoke to Ms. [redacted] apologizing profusely for the wait on her online purchased delivery order. Ms [redacted] was very hostile on the phone and after 10 minutes of yelling at [redacted], [redacted] did give the...

phone to the Lead Delivery Driver, to try and settle the issue by either bringing her food immediately or refunding her money. She was not please with any solution we tried offering her. We did refund her money. Ms [redacted] then called the next day and spoke to [redacted], the General Manager. [redacted] again apologized profusely and told Ms [redacted] that her money had already been refunded. Ms [redacted] again was not happy with any reply and was very hostile for 10 minutes at least and told [redacted] she was going to call the Revdex.com. [redacted] apologized again and asked if there was anything she could do for Ms [redacted]. Ms [redacted] again said no she would be contacting the Revdex.com and hung up.
Initial Consumer Rebuttal /* (3000, 12, 2015/05/28) */
This is not true and you an ask the driver and ask the people that were at my house that night and heard her and heard her hang up on me 2 times. she refused to give me back my refund and yes I was angry no $ and no food and they wouldn't do anything and it took over 24 hours that is uncalled for.

Ticket ID: [redacted]Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted].
[redacted]I did reply to this complaint on 4 th December. The company has removed the disputed late charges and suspended the 89.25. However, I want to reiterate that the company is obligated to do the right thing irrespective of another buisness entity tells it to do the wrong thing. This should be noted in the consumer complaint.Sincerely,[redacted]

The customers issue was resolved and I sent him the following response: [redacted], my name is Steve [redacted] I work at Aqua Products. I received your complaint today from the Revdex.com Revdex.com ([redacted]), concerning one of our independent service centers Aquatic Distributors. First please let me...

apologize for any inconvenience this may have caused. We try hard to provide quality products and if there is a problem we stand 100% behind or warranty. Note: We are currently evaluating our Service partnerships and this information is helpful to us. I understand from Aquatic Distributor that your unit was indeed fixed and sent back to you. I a) want to make sure that that is true and b) check in to see if all is okay now. If not, please feel free to reach out to me, as I will personally look into this, and if everything is okay now I would appreciate you letting the Revdex.com know that complaint # [redacted], is now resolved. Thanks again for your understanding, Steve

After many attempts we were able to reach Nadia and we are replacing free of charge her units power supply, and if this does not solve the issue we will replace the cleaner free of charge as well. In addition we have agreed extended the Aquabot warranty by one full year. Based on the above agreement...

we have satisfied the complaint and I understand she is now very happy. Please advise if any additional feedback is needed to clear this issue. many Thanks,

The late fees in question are applied as they should be.  Each bill that is sent to this resident shows a due date of the 25th of the month.  The late fee is not applied until 8 days later as we have been instructed to allow a 7 day grace period by the property management.  The last 2...

bills that received late fees were the March and April 2017 bills.  These late fees were applied in April and May of 2017.  Below is a timeline showing this. 3/8/17 - Resident sent bill with due date of 3/25/174/2/17 - Late fee applied4/13/17 - Payment received and posted 4/10/17 - Resident sent bill with due date of 4/25/175/3/17 - Late fee applied5/17/17 - Payment received and posted

This place is the worst burger king in all of New York. Never can I get food after 2:45 am and they are 24 hours. They are rude and can't service food at all. how are they even open this long... There sales have drooped and I will never go here again.

This is in response to [redacted] ID#[redacted].  The responsibility of reporting resident move in and move out notifications is the property.  Your account with Guardian Water and Power was noted on December 13th that you called to notify us that you moved from [redacted] 9B on August...

14th.  We cannot remove your name from that address until the property provides us with the information.  My suggestion would be to call the property and request that they send us the move out notice for you.

In response to #12637589 I have additional information for clarification.  We will not be sending corrected bills but we will be applying 2 credits to your account.  There will be a credit of $21.69 applied for the September bill and a credit of $44.33 for the October bill.   Also I know that your complaint also questioned why you did not receive a return phone call.  This has been addressed within the company and I thank you for bringing that to my attention.   Thank you for your time.  Pat A[redacted]

First we apologize for the inconvenience.Mr. [redacted], add initial issues with an independent Service center that we have under review. Our failed attempts to solve this issue was due to safety (we can not recommend that units be fixed by consumers). And our offer to fix or replace the unit here at our...

factory was rejected by the consumer. We did however after review elect to simply ship a new unit to Mr. [redacted] which he has accepted and is now happy / satisfied. With that we would like to close this file [redacted]

In response to complaint ID12064326 by [redacted]:  Unfortunately we have no control over the post office as to when the mail is delivered.  I know that we have received a couple of complaints similar to this in the past.  Most if not all the mail received at Guardian Water...

and Power, Monday thru Friday, is opened and processed on the same day.  Guardian does not set the due date or amount of the late fees.  All due dates and late fees are set by the property.  All money collected for late fees is forwarded to the property.  I have left a message with the contact listed for this property explaining the situation.   My suggestion would be to contact the property.

The following information is my response to the Revdex.com Complaint [redacted].To emphasize our apologies for the inconvenince of what occured in the attempt to resolve the problem with the resident, [redacted], residing at [redacted] Dr., Fairborn, Oh., I would first like to offer a refund of...

$637.55 in addition to a Visa Card gift certificate of $50.00. The attachment provides a breakdown of how I arrived at the refund amount. Please note: The attachment does not include the 4 invoices that were mailed on 8/8/2014, 9/9/2014,10/8/2014. These invoices were totaled and paid directly to the propertyThe attachment itemizes each invoice that was sent to Ms. [redacted], each payment received by Ms [redacted] less the insuffcient amounts paid, each late fee charged by the property, each convenience fee charged by Guardian Water and Power and each NSF applied to Ms. [redacted]s bank account.  The refund not only includes the difference between what was invoiced and paid but also includes all property late fees, Guardian convenience fees and NSF charges.  Although I cannot include the refund check or Visa gift card with this reply I would like to confirm the current address for Ms. [redacted] which is as follows:  [redacted] Dayton OH  45432.Please provide confirmation of the address as well accepting the amount of the refund.  I would prefer to overnight the check and gift card directly to Ms. [redacted].  In the complaint filed by Mr. [redacted], Ms. [redacted]'s father, I would like to explain that this problem was caused by both the property and Guardian Water and Power.  Without going into too much detail, although I would be available if more information is requested, Ms. [redacted] was moved into two different units but NEVER moved officially  out of the address [redacted] Dr.  The call center attempted to make the correction but it required the assistance of our IT Manager.  Although I am sure the complaint was written in complete frustration I would like to assure Mr. [redacted] that we are not a utility company but a billing service and that Guardian was not attempting to commit theft.  Although I do have an open door policy, this was never brought to my attention.  This problem was extremly unique.  It actually took alot of time for me to follow through the number of errors.  If Mr. [redacted] would like to discuss further I can be reached directly at [redacted].