Burger King

Dear Ms***,Thank you for your emails and complaintsAfter reviewing the video recorded, talked to all parties including staff, neighbors and some of the customers who came in and out at that timeHere is the result I got:On August 14th at am, Ms*** came to our store at *** **
*** *** and dropped off the *** *** *** for dry clean and had requested for pickup on Monday 17th, 2015. On August 17th at 2pm, Ms*** came to pick up the dress and have found that the belt was missedMr*** called and let me talked with her on the phoneMs*** was not happy and asked where is the beltI wasn't sure because I need to talk with the girl who took the order on August 14th and she was not there on the day Ms*** picked it upAfter talking with my Mom and I have learned she left the belt out on the track at the PlantOur business service is only dropped off locations for dry cleaning and launderedWe do not have any equipment or machines for dry cleaning and laundered at any locationsAll dry cleaning and laundered have been done by our partner who is *** *** *** in *** ** *** *** *** *** *** *** ***Tel: ***Therefore, I can't bring the belt or mention anything to Ms*** until I went to the Plant and talked to the Dry Cleaning Specialist person who was in charge for the dress. I have told Ms*** that please come back and see me at 5:30-6pm on August 17th, so I can see itI have many clothes during the day and I can't remember which one is or any issues with itWithout seeing stuff, I can't do anythingHowever, based on the video record, Ms*** ran into our store from outside to inside, she looked everywhere for the belt, she looked for the bags and so on, even thought I have told her that I had the belt and it is in another location and she let the dog running inside our store as wellMy Mom and *** they both can't speak English and she was worry and kept telling Ms*** to wait outside but because they can't speak English so it is uselessThen later there is another person Ms*** *** ran into the store, she even opened our computer, touched the computer without asking our permission and printed out the receiptsMy Mom was upset and she took away those receiptsThis is why my Mom was very upset with your behavior and actionsYou were not allowed to access into our premises without our permissionI have already confirmed on the phone with Ms*** that please come back around 5:30-6pm and see meEverything can be resolved and I have to see everything before proceedHowever, non of you were listened and still made thing worst and worstMy mother knew that she can't speak English, she came to the Nail Salon and asked the owner of the Nail Shop to translate it for herThe Nail Shop Owner came into our store and explained it to you in English for herHowever, you were not able to calm down and patient enough because everything can waitYou called the Police and complained that we did not let you picked up the dressMy Mom did not want to let you picked up the dress because there is a missing belt, therefore she wants to keep the dress in order to get the belt and put everything togetherBut you did not want it, you want to have the dress with you even though missing the beltBased on the video, my Mom did not iron or put the iron on the dress like Ms*** saidShe doesn't know how to press stuff.I ran to the Plant to get the belt and be back to the store at the time I had with you and called Ms***Both of you came back and met meI had asked you to give me another opportunity to clean the dress and I gave you a FULL Refund of the charge of $of the cost for dry cleaning backYou signed and accepted the Full Refund on August 17th, I took the dress back to the Plant and went over with the Dry Cleaning Technician on that nightI was able to look everything in detail and talked with the girl who took the orderThe dress was dry cleaning one more time, and dress and vacuumed by the machineThe stains were cleaned and some other marks were there before it brought to our store for cleaningIn general, the dress is wearable and no damageIf she is not happy - she can make a claim via the court and have another Dry Clean Technician to look at it.On August 19, Ms*** came back and picked up the dressI am a business owner and customers' concern are my first priority to have the situation resolved to the customer's satisfactionWe take pride in our work and honesty and integrity are our driven business's principlesI gave a full refund of the cost for dry cleaningYou got the dress back and it cleaned without paying any costI still had to pay the cost for cleaning your dress to our 3rd party per contractThe lost is our side.I do not owe you or damaged your dressAs of a principle, if you were still not happy with the outcome, you suppose to leave the dress with us and make complaints like you have done so far to Revdex.com and to any other authorized or public communityHowever, you took the dress with you and you made a complaints and you damaged our business reputation and still want me to pay you for the damage that I did not causeIf you are not happy, you can make a claim with the court at your own costI have already given you a full refund of the service that we did not delivery on timeI do not owe you anything at this pointYou are still responsible for the damage you have caused to my business reputation and I am going to take a serious action. Once again, thank you for your timeFor Revdex.com investigation's clarification, the Ms*** *** is the person that had dropped off the dress, picked up the dress and her name is on the receiptShe is the person who is legally interact with staff and our systemShe was agreed to get a full refund at first place with me on the phone Then later she had changed her mind and let Ms** *** involved and so onI have video record, all parties involved for your further investigationThank you.Sincerely,** **

TIhank you for the opportunity to respond to the complaint sent in by *** *** who resides at *** *** Apartments. When Ms*** called into our call center, not certain about the date, the represdentative should have requested a copy of her cancelled check for her February
payment of $16.00. Once I receive a copy of the cancelled check all the late fees will be removed from her account. Evidently this $was applied to another resident's account but not necessarily at this property. We will need a copy of the check, front and back, to determine where the payment was applied and to apply the payment to her account.I apologize for the inconvenience and the time that Ms*** spent validating the error. My fax number is *** *** *** if the Revdex.com or Ms*** would like to fax it to me

The property contacted us to service the meter and remote. We serviced the property on July 6th. Since the remote was not working Ms*** was billed a fix rate of $for both water and sewer, not a variable charge based on the read from the remote and the
monthly fixed charges of $5.04. The remote was replaced and reset to match the read on the meter which created a large bill. The usage, 6,cubic feet, that was recently billed may not have been for just the usage in the past couple of months. The total usage billed could be a result of the remote not keeping up with the usage on the meter for a number of months. I did speak with our contact at the property and they have authorized Guardian to apply a $credit to Ms***'s account. The total balance due as of today is $359.82. Please let me know if there are any further questions or concerns

b
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Regards,

Hi Thank You for your help in this matter finally late yesterday afternoon we were able to get in touch with someone to advise us what to do with our pool cleaner

Mobile order took half an hour to be preparedLong wait unacceptable after I had already paid and been acknowledgedAttachment shows time food was ordered and when was ready

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am still awaiting the resolution to be complete, but I believe that the company will follow throughI appreciate their fast response

One of our consumers had an issue with one of our independent service centersI was able to contact the consumer and satisfy the complaint by agreeing with there request for a new item replacementI sent Ian the following conformation email: Ian, I just wanted to confirm with you that the product
you will be receiving is in fact the new modelUpon receipt please notify the Revdex.com that this issue has been resolvedMany thanks and I apologize for the unnecessary delaysSteve *** *** *** *** *** *** Office: ###-###-#### Ext122 Mobile: ###-###-####

Can I Mail The Revdex.com A Copy Of New Lease Agreement And Bank M.OReceipt Showing Payment Made To *** Rentals/Guardian Water? I Should Not Have To Constantly Call *** Rental, Sarah Is Her Name, To Take to Minutes To Clear This UpIt Is Rediculous They Won't Do Their Job

In response to the complaint ID# by Ms***, the owner of the Northshore Apts signed a contract with Guardian Water and Power to provide a billing service for water, sewer and trash chargesThe rates that we use to bill the residents for water and sewer are based on the rate
established by the local tarifAttached to the response are two documentsOne of the documents provides a detail of the bill that Ms *** received for the billing dates 12/15/to 1/18/The other attached document provides an explanation of the processed followed to bill measuered hot water and allocated cold water. The concerns that Ms***s are addressed as follows:The decision when a unit first receives a bill from Guardian is decided by the property manager. 2. The plumbing concerns mentioned in Ms***s complaint must be addressed with the property.3. Guardian is not billing for electric usage. Guardian bills only water, sewer, trash and any late fees. We have been instructed by the property to bill late fees for unpaid balances. The late fees are reimbursed to the property. 4. The history of the amounts billed by Guardian and the payments made to Guardian by Ms*** are summerized as follows: Guardian billed $on 9/22/15, $on 10/8/2015, $on 11/9/15, $on 12/9/plus a late fee of $15.00. Ms *** did make a payment of $on 1/1/leaving an unpaid balance of $109.43. In we billed $on 1/8/16 and another late fee of $15.00, $on 2/18/and another late fee of $15.00. Her current unpaid balance totatls $341.52.5. If Ms*** has a concern when comparing the meter read on her most recent bill to the read on the meter in her home, please take a picture of the meter, include the date the picture was taken and submit to Guardian Water and Power for verifcation. In most cases, the read currently on the meter compared to the read on the most recent bill from Guardian, the read on the meter will be higher. Let me know if there are any additional concerns interpreting the bills that we send

I do not claim that this problem is closed completely for Ms*** but I do have some additional information and I am attempting to gather additional information from the property to complete my research.So far I have confirmed corrected bills will be generated for January, February and March There appears to be have been a lot of usage between November and December of What I need at this point are copies of the master water bill from the municipality for this property I have sent an email, to the most recent contact for this property that we have, requesting copies of these water bills I would appreciate the opportunity to discuss this problem with Ms*** if she would give me a call at *** *** *** I will not be in the office tomorrow but will return on Monday March 28th

In response to ID *** submitted by *** *** on 3/19/2016. The complaint from Ms*** explained that she had submitted a certified letter to Guardian Water and Power dated 1/12/that she did not received a reply. All certified letters are to be given to me but I
have no record of receiving the certified letter from Ms***. I would like to know who actually signed for the certified letter if that is available. I have contacted the company that reads these meters for us to determine if all the meters are labeled. The label should display the address of the home associated with the meter. I do have a picture of the meter that was sent to Guardian Water and Power back on 1/27/2016. While I wait for the meter reader to reply is it possible for Ms*** to let me know if the meter is labeled and if she could provide a picture of a current read? Please be sure to let me know the date of the picture. If I do not have a reply from the meter reader by this Friday I may need some additional time to research. Any information Ms*** can provide would be greatly appreciated. Please do not hesitate to contact me directly at *** *** ***

In response to complaint # ***: Once again, Guardian Water and Power is not authorized to remove any charges that the management company has requested us to place on any resident bill. We did contact The Management Trust, management company, and this was their reply: The Owner, * ***, was explained that the late fees would be removed, upon payment of the past due balance. Additionally the Board offered and sent ** *** money for claimed overages from the previous billing company. All of that has been communicated multiple times, both written and verbally to ** ***. Pat A***

To Whom It May Concern:We have received Ms*** complaint and would like to take this opportunity to respondOn August 2nd we spoke with this customer and believed that she was signing up for our services and prematurely charged her accountLater that day she spoke with her Account Manager and
expressed that she wanted to cancel and be refundedAs per our practice, she was advised that her account would be given back to the sales person to have them contact her about cancellingWe then attempted to contact her three times by telephone to complete the cancellation; however, we were unable to reach herWe then manually processed a refund and removed her account from our customer databaseRefunds are typically received within 3-business days, and if the refund does not appear within this timeframe MsLeach can contact us at ###-###-####.Best Regards

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Very professional and curious workersAmazing work and very good pricesI had my entire house painted inside and out by these guysThey were quick and their work was wonderfulI have nothing bad to say about them!

Im Sorry to here about your bad experience at Burger King We Strive make our customers happy and to come backThe wait time should have not happened they should have instructed to have pull around to the frontI have given the manager on duty a Written Warning and guidance on how to handle a busy
situation with large order at drive thruOur order accuracy is very important to having customers coming backWe will gladly refund all money, and free meals

I want to make a complaint about the product that I received when I ordered a hotdogWhen I saw your advertisement for a hot dog on television it was portrayed as being served in a nice fresh bun with a plump juicy looking grilled hot dog with grilled markings on the hot dogWhat I received was a microwaved mushy bun with a skinny boiled hotdog that in no way was representative of the product advertised on television or on posters advertising the hot dog there at Burger King

We have reviewed Marks request and elected to send him a brand new unit - the new unit shipped todayThis should close this claim