Burger King

The property contacted us to service the meter and remote. We serviced the property on July 6th. Since the remote was not working Ms*** was billed a fix rate of $for both water and sewer, not a variable charge based on the read from the remote and the
monthly fixed charges of $5.04. The remote was replaced and reset to match the read on the meter which created a large bill. The usage, 6,cubic feet, that was recently billed may not have been for just the usage in the past couple of months. The total usage billed could be a result of the remote not keeping up with the usage on the meter for a number of months. I did speak with our contact at the property and they have authorized Guardian to apply a $credit to Ms***'s account. The total balance due as of today is $359.82. Please let me know if there are any further questions or concerns

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Regards,

Hi Thank You for your help in this matter finally late yesterday afternoon we were able to get in touch with someone to advise us what to do with our pool cleaner

Mobile order took half an hour to be preparedLong wait unacceptable after I had already paid and been acknowledgedAttachment shows time food was ordered and when was ready

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am still awaiting the resolution to be complete, but I believe that the company will follow throughI appreciate their fast response

One of our consumers had an issue with one of our independent service centersI was able to contact the consumer and satisfy the complaint by agreeing with there request for a new item replacementI sent Ian the following conformation email: Ian, I just wanted to confirm with you that the product
you will be receiving is in fact the new modelUpon receipt please notify the Revdex.com that this issue has been resolvedMany thanks and I apologize for the unnecessary delaysSteve *** *** *** *** *** *** Office: ###-###-#### Ext122 Mobile: ###-###-####

Can I Mail The Revdex.com A Copy Of New Lease Agreement And Bank M.OReceipt Showing Payment Made To *** Rentals/Guardian Water? I Should Not Have To Constantly Call *** Rental, Sarah Is Her Name, To Take to Minutes To Clear This UpIt Is Rediculous They Won't Do Their Job

In response to the complaint ID# by Ms***, the owner of the Northshore Apts signed a contract with Guardian Water and Power to provide a billing service for water, sewer and trash chargesThe rates that we use to bill the residents for water and sewer are based on the rate
established by the local tarifAttached to the response are two documentsOne of the documents provides a detail of the bill that Ms *** received for the billing dates 12/15/to 1/18/The other attached document provides an explanation of the processed followed to bill measuered hot water and allocated cold water. The concerns that Ms***s are addressed as follows:The decision when a unit first receives a bill from Guardian is decided by the property manager. 2. The plumbing concerns mentioned in Ms***s complaint must be addressed with the property.3. Guardian is not billing for electric usage. Guardian bills only water, sewer, trash and any late fees. We have been instructed by the property to bill late fees for unpaid balances. The late fees are reimbursed to the property. 4. The history of the amounts billed by Guardian and the payments made to Guardian by Ms*** are summerized as follows: Guardian billed $on 9/22/15, $on 10/8/2015, $on 11/9/15, $on 12/9/plus a late fee of $15.00. Ms *** did make a payment of $on 1/1/leaving an unpaid balance of $109.43. In we billed $on 1/8/16 and another late fee of $15.00, $on 2/18/and another late fee of $15.00. Her current unpaid balance totatls $341.52.5. If Ms*** has a concern when comparing the meter read on her most recent bill to the read on the meter in her home, please take a picture of the meter, include the date the picture was taken and submit to Guardian Water and Power for verifcation. In most cases, the read currently on the meter compared to the read on the most recent bill from Guardian, the read on the meter will be higher. Let me know if there are any additional concerns interpreting the bills that we send

I do not claim that this problem is closed completely for Ms*** but I do have some additional information and I am attempting to gather additional information from the property to complete my research.So far I have confirmed corrected bills will be generated for January, February and March There appears to be have been a lot of usage between November and December of What I need at this point are copies of the master water bill from the municipality for this property I have sent an email, to the most recent contact for this property that we have, requesting copies of these water bills I would appreciate the opportunity to discuss this problem with Ms*** if she would give me a call at *** *** *** I will not be in the office tomorrow but will return on Monday March 28th

In response to ID *** submitted by *** *** on 3/19/2016. The complaint from Ms*** explained that she had submitted a certified letter to Guardian Water and Power dated 1/12/that she did not received a reply. All certified letters are to be given to me but I
have no record of receiving the certified letter from Ms***. I would like to know who actually signed for the certified letter if that is available. I have contacted the company that reads these meters for us to determine if all the meters are labeled. The label should display the address of the home associated with the meter. I do have a picture of the meter that was sent to Guardian Water and Power back on 1/27/2016. While I wait for the meter reader to reply is it possible for Ms*** to let me know if the meter is labeled and if she could provide a picture of a current read? Please be sure to let me know the date of the picture. If I do not have a reply from the meter reader by this Friday I may need some additional time to research. Any information Ms*** can provide would be greatly appreciated. Please do not hesitate to contact me directly at *** *** ***

In response to complaint # ***: Once again, Guardian Water and Power is not authorized to remove any charges that the management company has requested us to place on any resident bill. We did contact The Management Trust, management company, and this was their reply: The Owner, * ***, was explained that the late fees would be removed, upon payment of the past due balance. Additionally the Board offered and sent ** *** money for claimed overages from the previous billing company. All of that has been communicated multiple times, both written and verbally to ** ***. Pat A***

To Whom It May Concern:We have received Ms*** complaint and would like to take this opportunity to respondOn August 2nd we spoke with this customer and believed that she was signing up for our services and prematurely charged her accountLater that day she spoke with her Account Manager and
expressed that she wanted to cancel and be refundedAs per our practice, she was advised that her account would be given back to the sales person to have them contact her about cancellingWe then attempted to contact her three times by telephone to complete the cancellation; however, we were unable to reach herWe then manually processed a refund and removed her account from our customer databaseRefunds are typically received within 3-business days, and if the refund does not appear within this timeframe MsLeach can contact us at ###-###-####.Best Regards

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Very professional and curious workersAmazing work and very good pricesI had my entire house painted inside and out by these guysThey were quick and their work was wonderfulI have nothing bad to say about them!

Im Sorry to here about your bad experience at Burger King We Strive make our customers happy and to come backThe wait time should have not happened they should have instructed to have pull around to the frontI have given the manager on duty a Written Warning and guidance on how to handle a busy
situation with large order at drive thruOur order accuracy is very important to having customers coming backWe will gladly refund all money, and free meals

I want to make a complaint about the product that I received when I ordered a hotdogWhen I saw your advertisement for a hot dog on television it was portrayed as being served in a nice fresh bun with a plump juicy looking grilled hot dog with grilled markings on the hot dogWhat I received was a microwaved mushy bun with a skinny boiled hotdog that in no way was representative of the product advertised on television or on posters advertising the hot dog there at Burger King

We have reviewed Marks request and elected to send him a brand new unit - the new unit shipped todayThis should close this claim

In response to Revdex.com complaint ***:During the review of your electric account we noticed that the usage was high for the period of 11/1-11/10/2017. Our responsibility to the property is to bill all residents that have occupied a unit for or more days. All meters are read the 1st
of each month for residents that have moved in or moved out of units. The read for your unit was given to us in error. The regular scheduled readings for the property were obtained 11/10/and the read was kwhBilling services has revised your bill based off daily usage. The 10/11/read was and the 11/10/read was equally kwh for a day period or kwh per day. kwh per day divided by days equals kwh per day. They have reduced this down to bill you for kwh, per day as we have no other billing usage history for you at this time. Billing Services also has removed the one-time set up fee of $for the inconvenience. Attached is a copy of the revised corrected billPlease note that the electric charge is now $ for the period of 11/1-11/10/and is for kwh. The credit on the bill is the incorrect charges being removed. We received both a request from Nineth in the call center and the property to have your read verified on Monday November 20th and Tuesday November 21st. The requests were sent to Billing services on WednesdayWorking directly with Billing Services we do our best to provide the best service to our customers as well as each and every call center representativeAll findings will be returned to the representative in the callcenter that placed the request, to communicate answers back to youAny and all call center reps will assist you on a daily basis with your concerns. Thank you for bringing this to our attention. Pat A***

RebuttalThis letter is in regards to (complaint I.D#*** (***) involving Car & Truck Gallery.*** *** was informed that my truck was fixed and ready to be picked up once againI only had the truck back a few days when the check engine light and oil light came on againCar & Truck Gallery keeps telling me that its all fixedIm making payments on a truck at 12,plus interest that does not runThe said truck is burning oil and needs a new engine or I will pay 12,plus interest for a lemonI *** *** due state that this matter is not resolved.*** *** 10-1-15Phone # ###-###-####(Please note this matter has been ongoing problem for months now.)