Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Refund done - this look good?This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, we have a dispute with our local designer who states
that this order was delivered to the flower room of the funeral home in time for the services We did reach out to *** * *** *** *** Funeral Home, but there were not able to provide any information to confirm or deny thisSince the resolution of customer concerns is our primary goal, we have had this order refunded as we would do for any customer in the same situation.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher ***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentionedAs shown below, a refund was issued for the purchase:12/01/12:59PM by *** (*** ***)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

This is in response to the complaint submitted by Ms***,We understand that Ms*** was waiting till her bank cleared our last transaction before accepting our resolutionWe have spoken to Ms*** today who advised us this has cleared and that there were no further issues.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since spoken
with Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned with your on line orderThe florist confirmed actual delivery 2/in the morning to your recipientCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to
happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayWe do not promise or guaranty delivery on SundaysOrders placed for Sunday delivery will be scheduled for delivery on the following MondayWe will make every effort to accommodate requested Sunday deliveries when possible but Sunday delivery cannot be guaranteed

as shown on the customer emailed invoice for their review at the time of placement of the orderThe date and time of delivery is "requested and not guaranteed".Bill to:*** *** *** ***
*** ** *** Invoice / Order # ***Order date: 05/07/2:05PM Deliver
to:*** *** * *** **
*** ** ***Request delivery on:Mon, 05/11/before 4PM (local time)We will do our best to try and deliver by this time however it is not guaranteed.As per florist: the order was delivered at 5:pm today, 5/11/and the recipient refused to accept the order. AVAS FLOWERS TERMS OF SERVICE: Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers. Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us Attempted Delivery:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when availableIn some cases we may need to charge an additional fee to re-deliver the product depending upon the locationIf you choose to cancel the delivery and the order after an attempt has been made to deliver the product ordered, we are only able to issue a refund to you for the cost of the arrangement

To Whom it may concern,We have reviewed the order placed by MR*** ***, on February 13th, Mr*** placed the order under our holiday flex policy to Mrs*** *** ( the recipient of the arrangement)Mr*** agreed to the holiday flex as well as was advised via his
invoice of the flex datesOur agents were not able to assist Mrs***, due to the fact that she was not the card holder, as well as our policy does state we must speak to the card holder to issue any type of refund or resolutionMr***, was refunded the full amount of his order on the 16th of February at 9:am. The order has been refunded - Amount: $vs Transaction ***

*** ***
*** *** *** * ** ***based on the name provided in the complaint, they are NOT our customer and the customer whose name appears on the order is the one who needs to file the complaintThank you for your understanding, ***

my apologizes for the issues you have mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and
Avas Flowers. Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us Need To Reschedule Some Deliveries:Occasionally when weather, inaccessibility to the locale, need for special ordering, or for whatever reason Products cannot be delivered on the date requested we may attempt to notify the sender as well as the recipient. We may also need to reschedule delivery from hand delivered by the local florist to being shipped by UPS or FEDEX and we reserve the right to do so. Unless we are specifically notified by the sender otherwise we will reschedule the delivery on the next available delivery dateIf this becomes necessary we provide a free luxury upgrade. Delays in UPS/FEDEX delivered items due to weather issues or issues outside of our control will be scheduled for delivery at the soonest possible availability, and will not be refunded.Cancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holidayConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES The florist confirmed the delivery as show;DELIVERY CONFIRMATION DATE DELIVERED: 05/11/TIME DELIVERED: 02:PM Left with Recipient.Refunds are not issued for delivered items

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few
days for your bank/card to make those funds available to you again. 10/06/8:10PM REFUND CREDITCARD $-10/07/4:12PM REFUND CREDITCARD $-Balance: $

This is response to the complaint submitted by Ms***,We understand the importance of every floral order Avas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedIn
order to handle this in an expeditious manner, we reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Revdex.com COMPLAINT RESOLUTION: on 5/12, a full refund was issued as shown:The order has been refunded - Amount: $vs Transaction ***

I made a complaint for Avasflowers through your website earlier today I have since resolved the issue with this business and would like to retract my complaint

I am rejecting this response because:
There was nothing on your site that said these flowers could not be delivered by Saturday before Mothers day. Not to mention...The customer service people in your company kept saying that the address and phone # that I gave them was not correct. They had a different excuse each time. NONE were legitimate. I do not appreciate they way that your customer service department handled any of this. I have even checked today and the flowers have still not been delivered. I will NEVER do business with your company again and will do all that I can to inform people what type of service I got
Regards,

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter. Since
the resolution of customer concerns is our primary goal, we have had this order refunded aswewould do for any customer in the same situation.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few
days for your bank/card to make those funds available to you again.10/11/8:09PM by cumbs (Christopher Umbs)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

ORDER# ***, my apologizes for the issues mentionedWhen the customer called in this order, incorrect information for the delivery was provided and the florist could not deliver it to the recipientName and room number was the problem and it could be delivered on the next available day(Monday),
which was not acceptedFull store credits were issued as shown below and accepted too:Current Reward Points @which are worth $and do not have an expiration date either Cancellations must be requested within hours of placing an orderIf your cancellation is made within the hour time frame but your order is scheduled to ship within hours of our receipt of your notice, we will not be able to honor your requestNo requests for credits on product, freight, or shipping charges will be accepted if your shipment is delayed for reasons beyond our reasonable control, including including but not limited to courier delays caused by inclement weather conditions, recipient not available, or improper or incomplete address

The on line description of the arrangement ordered is as follows:Our Lovely Red and Lavender Bouquet @$is a simple yet stunning combination of colorsThe arrangement is a beautiful blend of daisies and roses elegantly displayed in a lovely glass vase with no indication of the amount of
flowers that are to be used either Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: http://www.avasflowers.net/product/lovely-red-and-lavender-bouquet#sthash.IJmtI5...⇄ recipe that the florist used to fill the arrangement to value:A vase of stems lavender daisies, hot pink roses, stems of dark red spray roses, round shape Thank you for the beautiful photo of your arrangementAfter reviewing the recipe and the on line description of this particular arrangement, all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsThe flowers in the customers photo are fresh and are not dead or black in color ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us

My apologizes for the issues mentioned.09/26/8:11PM by lpilar (*** *** REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***