Burke Contractors Inc.

My apologizes for the issues mentioned with your on line orderThe florist confirmed actual delivery 2/in the morning to your recipientCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to
happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayWe do not promise or guaranty delivery on SundaysOrders placed for Sunday delivery will be scheduled for delivery on the following MondayWe will make every effort to accommodate requested Sunday deliveries when possible but Sunday delivery cannot be guaranteed

Revdex.com COMPLAINT RESOLUTION: on 5/12, a full refund was issued as shown:The order has been refunded - Amount: $vs Transaction ***

This is response to the complaint submitted by Ms***,We understand the importance of every floral order Avas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedIn
order to handle this in an expeditious manner, we reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Please accept my sincere condolences for your loss and apologizes for the delivery issues mentionedYou did place your order on line with a "requested delivery time and date", which was not guaranteed as shown on the invoiceThe delivery confirmation was shown to be on 10/@4:20PM, which
too late for the service and for that reason, the cost of the arrangement @$has been refunded as shown:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

Refund done - this look good?This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, we have a dispute with our local designer who states
that this order was delivered to the flower room of the funeral home in time for the services We did reach out to *** * *** *** *** Funeral Home, but there were not able to provide any information to confirm or deny thisSince the resolution of customer concerns is our primary goal, we have had this order refunded as we would do for any customer in the same situation.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher ***Customer Satisfaction SpecialistAvas Flowers

We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution
PoliciesI have attached a copy of both for your viewing.Product Description: Our Mint and Lime Bouquet will renew and refresh their spirit with this eye-popping arrangementStanding bright in a lovely green vase with white tulips, alstroemeria and green button poms, this bouquet will dazzle anyones day!Arrangement Recipe: light green vase white tulips, stems green button poms, stems white alstroe, include leather leaf stems Gold (if available) Bow in arrangement**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal value I regret to inform you that your order has been APPROVED and there are no refunds pending or otherwiseTulips are out of season, so they upgraded with roses

I made a complaint for Avasflowers through your website earlier today I have since resolved the issue with this business and would like to retract my complaint

*** ***
*** *** *** * ** ***based on the name provided in the complaint, they are NOT our customer and the customer whose name appears on the order is the one who needs to file the complaintThank you for your understanding, ***

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few
days for your bank/card to make those funds available to you again.10/11/8:09PM by cumbs (Christopher Umbs)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since spoken
with Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few
days for your bank/card to make those funds available to you again. 10/06/8:10PM REFUND CREDITCARD $-10/07/4:12PM REFUND CREDITCARD $-Balance: $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business has refunded the money I paid for the original offer, but only after I reopened my complaint with the Revdex.com.
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as shown on the customer emailed invoice for their review at the time of placement of the orderThe date and time of delivery is "requested and not guaranteed".Bill to:*** *** *** ***
*** ** *** Invoice / Order # ***Order date: 05/07/2:05PM Deliver
to:*** *** * *** **
*** ** ***Request delivery on:Mon, 05/11/before 4PM (local time)We will do our best to try and deliver by this time however it is not guaranteed.As per florist: the order was delivered at 5:pm today, 5/11/and the recipient refused to accept the order. AVAS FLOWERS TERMS OF SERVICE: Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers. Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us Attempted Delivery:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when availableIn some cases we may need to charge an additional fee to re-deliver the product depending upon the locationIf you choose to cancel the delivery and the order after an attempt has been made to deliver the product ordered, we are only able to issue a refund to you for the cost of the arrangement

I am rejecting this response because:
There was nothing on your site that said these flowers could not be delivered by Saturday before Mothers day. Not to mention...The customer service people in your company kept saying that the address and phone # that I gave them was not correct. They had a different excuse each time. NONE were legitimate. I do not appreciate they way that your customer service department handled any of this. I have even checked today and the flowers have still not been delivered. I will NEVER do business with your company again and will do all that I can to inform people what type of service I got
Regards,

TO Whom it may concern,According to our records the customer *** *** has received a full refund back to the card that he used at the time of purchase:The order has been refunded - Amount: $vs Transaction ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter. Since
the resolution of customer concerns is our primary goal, we have had this order refunded aswewould do for any customer in the same situation.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand that Ms*** was waiting till her bank cleared our last transaction before accepting our resolutionWe have spoken to Ms*** today who advised us this has cleared and that there were no further issues.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

ORDER# ***, my apologizes for the issues mentionedWhen the customer called in this order, incorrect information for the delivery was provided and the florist could not deliver it to the recipientName and room number was the problem and it could be delivered on the next available day(Monday),
which was not acceptedFull store credits were issued as shown below and accepted too:Current Reward Points @which are worth $and do not have an expiration date either Cancellations must be requested within hours of placing an orderIf your cancellation is made within the hour time frame but your order is scheduled to ship within hours of our receipt of your notice, we will not be able to honor your requestNo requests for credits on product, freight, or shipping charges will be accepted if your shipment is delayed for reasons beyond our reasonable control, including including but not limited to courier delays caused by inclement weather conditions, recipient not available, or improper or incomplete address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,

Complaint: ***
I am rejecting this response because: They still stated the wrong time and I do not except this I do not know how they delivered the flowers at 6:if I was on the phone with them at 7:MSTThere is no reason for this to go back and forth they are never going to admit to there horrible customer service and the refund does not make it betterI have just learned I will make a better judgment on who I choose to deliver flowersI figured since it was a family ran business I would give them a chance from now on I will stick to local delivery companies or *** Thanks to the Revdex.com for helping me make this correct
Regards,
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