Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I show this was refunded in full on 5/21 05/21/1:15PM by *** (*** *** ***) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

I do see that you have since been in touch with us and were refunded in full 06/20/5:33PM by *** (*** *** ***) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

To Whom it may concern,We have reviewed Mrs*** *** complaint, and we have issued a full refund back to the card that she has used at the time of purchase for the amount of $

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was received In our
commitment to customers satisfaction, we have made several attempts to reach Ms*** in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms*** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the promised refund
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher ***Customer Satisfaction SpecialistAvas Flowers

Complaint: ***
I am rejecting this response because:The
representative requested my order numberAs I stated in my original complaint, I didn't order a product from themI was trying to, but they refused to honor their promotionSee original complaint for details of complaint and requested solutionThe company falsely advertised, and when they were caught falsely advertising, they refused to honor their promotion, so I shopped elsewhere and as a result, my product was lateMy product was late because when I noticed the advertising on Monday, I contacted them Monday via email for clarification & to honor their promotion...and the rest of the week I was trying to get the issue resolved so I can place my orderWhen they insisted on not following their advertisement, they told me the price I see is what I must pay, I told them I'd report the issue and I would make a purchase elsewhere, but that I would report the advertising and insistence on not honoring the promotion to the Revdex.com
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This order has since been refunded in full05/13/3:02PM by *** (*** ***) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

The description shown on line was as follows:Blooming Romance Bouquet stems Roses and CarnationsThis does not indicate that Roses with carnations are includedIt states, Roses and carnations and that is what was delivered. The florist confirmed actual delivery 2/in the morning to your recipientCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyON LINE ORDER PROCESSING: In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderHoliday Floral Delivery We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayWe do not promise or guaranty delivery on SundaysOrders placed for Sunday delivery will be scheduled for delivery on the following MondayWe will make every effort to accommodate requested Sunday deliveries when possible but Sunday delivery cannot be guaranteed

Complaint: ***
I am rejecting this response because:I do not have time for back and forth with mistruthsAs previously stated, I have received no contact from this business regarding my issueThe last email notification I received was 4/28/notifying me that I have store creditWhich I moved to the Trash folderUnless as actual refund will be provided, my information and account just needs to be deleted
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

A customer service representative requested on 3/1/to email a photo of the arrangement at question within hours in order for Avas to contact the floristThat photo was never receivedWithout the photo, no resolution was possibleMy apologizes for the issues mentionedThe florist had issues in making the delivery on the day requested due to incorrect information providedThe shop was closed on Saturday and Sunday but was able to make delivery on Monday, which was doneThe customer ordered an arrangement of mixed flowers in pink, red and white @$with no specific type of flowers to be usedThe florist filled it to value using that descriptionThe florist notified us of the following;The flowers were still very tight in the budding cycle- to ensure a longer shelf life for the recipientIt contained multiple color roses, stargazer lilies, alstromeria, mums, stock, hydrangeas and carnations along with a mixture of lush greens and premium filler such as limoniumWe used a tall cube vase and filled to valueThe florist confirms delivery on 03-01-at 05:PM ,Order left with Intended RecipientAs a sign of good faith, a partial refund in the amount of $has been issued as shown:A refund of $has been applied to order no:, ***The following email was sent to ***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

My apologizes for the issues mentionedas shown, a refund was issued: The order has been refunded - Amount: $vs Transaction ***

This is not a delivery fee, it is a service fee as shown:Our Standard Service Fee for florist hand delivered flowers is $All UPS/FedEx delivered items have a service fee of $18.95.The service fee is for the processing of the order and is not refundable

Complaint: ***
I am rejecting this response because:
Please send a confirmation email to *** with a confirmation of the refundI was told that this would be sent for our accounting records. This states that the issue occurred because the order was placed at 2:pm and had to be moved to the next dayI cannot accept this response because the order was in fact not delivered the next dayI had to request the refund because it was never delivered and they told me every day for days that it would delivered the next day.
Regards,
*** ***

I am rejecting this response because:I have enclosed all of my communication with this business and I hope you can follow the files that I have sent you because they will speak for them selves As you can see out of over complaints, I only sent you a few that were very similar to mine I can also send you the file of the recording of the voice mail left for me that was confirmation of different party's name which their flower arrangement was atlas $less than minea $refund is a disgrace and disrespectful to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and I guess I have no choice to accept it. They don't seem to understand the problem with how they are running their business and I am certain the problem will persist for other consumers, but I guess there is nothing else I can do

Complaint: ***
I am rejecting this response because: I will contact my bank and have them to expedite their paperworkAnd in the meantime I am filing a Complaint form with the New Jersey Office of the Attorney General Division of Consumer Affairs, Where this company is already under investigation
Regards,
*** ***