Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher ***Customer Satisfaction SpecialistAvas Flowers

The description shown on line was as follows:Blooming Romance Bouquet stems Roses and CarnationsThis does not indicate that Roses with carnations are includedIt states, Roses and carnations and that is what was delivered. The florist confirmed actual delivery 2/in the morning to your recipientCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyON LINE ORDER PROCESSING: In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderHoliday Floral Delivery We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayWe do not promise or guaranty delivery on SundaysOrders placed for Sunday delivery will be scheduled for delivery on the following MondayWe will make every effort to accommodate requested Sunday deliveries when possible but Sunday delivery cannot be guaranteed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This order has since been refunded in full05/13/3:02PM by *** (*** ***) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

I do see that you have since been in touch with us and were refunded in full 06/20/5:33PM by *** (*** *** ***) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

Complaint: ***
I am rejecting this response because:The
representative requested my order numberAs I stated in my original complaint, I didn't order a product from themI was trying to, but they refused to honor their promotionSee original complaint for details of complaint and requested solutionThe company falsely advertised, and when they were caught falsely advertising, they refused to honor their promotion, so I shopped elsewhere and as a result, my product was lateMy product was late because when I noticed the advertising on Monday, I contacted them Monday via email for clarification & to honor their promotion...and the rest of the week I was trying to get the issue resolved so I can place my orderWhen they insisted on not following their advertisement, they told me the price I see is what I must pay, I told them I'd report the issue and I would make a purchase elsewhere, but that I would report the advertising and insistence on not honoring the promotion to the Revdex.com
*** ***

To Whom it may concern,We have reviewed Mrs*** *** complaint, and we have issued a full refund back to the card that she has used at the time of purchase for the amount of $

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was received In our
commitment to customers satisfaction, we have made several attempts to reach Ms*** in order to resolve the issue but have not been able to reach her We will continue to reach out to Ms*** and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Complaint: ***
I am rejecting this response because:I do not have time for back and forth with mistruthsAs previously stated, I have received no contact from this business regarding my issueThe last email notification I received was 4/28/notifying me that I have store creditWhich I moved to the Trash folderUnless as actual refund will be provided, my information and account just needs to be deleted
Regards,
*** ***

I response their message that "recipient loves the arrangement", I simply state that she likes them, not that she loves them They were a surprise, so I would not expect her to express dissatisfaction with them It would be unreasonable for me to tell her that I want to return them within their hour policy I am expressing MY dissatisfaction with them, compared to what was pictured on the website I have attached two pictures, the first is from the website, where I purchased the "DELUXE - As Shown" version of this bouquet The second is the actual arrangement that was delivered Ava's flowers substitution policy states "Minor substitutions may be made without prior consent or approval from the Customer." I would argue that what was done was not minor substitutions The arrangement was simply not up to the value of the amount that I paid, and not delivered as represented

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the promised refund
Regards,
*** ***

I am rejecting this response because: They can pick up the plant it they choose, my mother has it in ***. However, I do not want to do business with Avas Flowers and I demand a full refund. I do not want any store credit and I do not want to do business with Avas Flowers. They have given me the runaround and have stonewalled since the beginning of this problem. I do not trust this company and want nothing else to do with them. Please refund my money to my credit card

This is not a delivery fee, it is a service fee as shown:Our Standard Service Fee for florist hand delivered flowers is $All UPS/FedEx delivered items have a service fee of $18.95.The service fee is for the processing of the order and is not refundable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Please accept my sincere condolences for the lossAs mentioned in email to the customer who was in contact with the funeral home for delivery instructions; I have spoken to both the florist and the funeral homeThe florist is delivering the arrangement, for tonight's "public viewing",
9/18/It was not delivered yesterday 9/17/due to the possibility of the flowers not being in perfect condition for the funeral SaturdayThe complaint, with reference to the delay in delivery, was registered with Avas within a hour time frame, as required by the "terms and conditions" shown in the Avas websiteThe issue mentioned of a spray being delivered rather than a wreath was never registered with Avas flowersIt was made in the complaint to the Revdex.com on 10/2/A photo of that arrangement was requested but not providedWe did attempt to contact the customer on 9/to inform of the date of delivery being changed, but the agent was unable to make contactOn 9/24/15, this email was sent to the customer:We are a American based company, as shown on our website"Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas FlowersOur official company name is Flower Tech Center, Inc., but we operate under the name Avas FlowersHereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers.We are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery, which we will cover in more detail below.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.Because we also collect information from you with this website, we also have a Privacy Policy that is expressly incorporated into this AgreementYou can see our Privacy Policy here (Privacy Policy), and it may be updated at any time.You agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefullyIf you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us"If there is a problem with the quality or design of the flowers , please send us a picture of the arrangement that was received by your recipientOnce we receive your photo we will review it and contact you with a resolution.Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.A $refund was offered to the customer and as shown below, was issued:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We
believe this matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and I guess I have no choice to accept it. They don't seem to understand the problem with how they are running their business and I am certain the problem will persist for other consumers, but I guess there is nothing else I can do

A customer service representative requested on 3/1/to email a photo of the arrangement at question within hours in order for Avas to contact the floristThat photo was never receivedWithout the photo, no resolution was possibleMy apologizes for the issues mentionedThe florist had issues in making the delivery on the day requested due to incorrect information providedThe shop was closed on Saturday and Sunday but was able to make delivery on Monday, which was doneThe customer ordered an arrangement of mixed flowers in pink, red and white @$with no specific type of flowers to be usedThe florist filled it to value using that descriptionThe florist notified us of the following;The flowers were still very tight in the budding cycle- to ensure a longer shelf life for the recipientIt contained multiple color roses, stargazer lilies, alstromeria, mums, stock, hydrangeas and carnations along with a mixture of lush greens and premium filler such as limoniumWe used a tall cube vase and filled to valueThe florist confirms delivery on 03-01-at 05:PM ,Order left with Intended RecipientAs a sign of good faith, a partial refund in the amount of $has been issued as shown:A refund of $has been applied to order no:, ***The following email was sent to ***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

Complaint: ***
I am rejecting this response because: I will contact my bank and have them to expedite their paperworkAnd in the meantime I am filing a Complaint form with the New Jersey Office of the Attorney General Division of Consumer Affairs, Where this company is already under investigation
Regards,
*** ***