Burke Contractors Inc.

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and advising that I have refunded an additional $directly back to your cardSince the order was kept, we can not issue a full refund
I've attached the details belowWe release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.09/24/3:55PM REFUND CREDITCARD $-09/17/4:09PM REFUND CREDITCARD $-

To whom it may concern,Thank you for taking the time to reach out to us regarding *** *** orderWhile we apologize there may have been a miscommunication regarding how *** *** would receive various credits, we have already issued all of the credits that were offered to *** ***
*** *** was issued a $credit back to her card for the quality of the arrangement that was delivered due to her concerns about the arrangementThe picture that was provided only offers a very limited view of the arrangement, and from what we can see, it is filled to value with the recipe requested*** *** was issued $of store credit for the arrangement being delivered a day late as we do have messages from our designers that a delivery attempt was made on 2/as requested by the customerAt this point, we cannot assist the customer with further credits or refundsThank you and have a great day

Please accept my sincere condolences for your loss and apologizes for the issues mentionedThe customer ordered the following arrangements and the florist delivered them as indicated:***Garden Pleasures Basket@$69.99 Imagine yourself in a beautiful garden that is blooming and vibrant
That is how your recipient will feel when they receive the Garden Pleasures BasketBursting with bright colors and bountiful greenery, they are sure to be charmed.*Plant color may vary depending on availability.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel***/ European Dish Garden @$72.99 Our quaint European Dish Garden is a lovely basket filled with the freshest selection of green and blooming plantsThe perfect piece for your desk at work or home.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel***/Blooming Garden Basket @$67.99 Our Blooming Garden Basket is a lovely assortment of our freshest blooming plants arranged in a handwoven basketPerfect for brightening up any home or office environment.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelAs a courtesy, the customer service representative issued a partial refund of $as shown on 2/18/since they were delivered as requestedAmount: $vs Transaction *** .A refund, as requested is not being offered due to the policy shown below:In the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit

This order has been refunded in full since 02/09/at pm. The order has been refunded - Amount: $vs Transaction ***

COPY OF THE CUSTOMERS INVOICE FROM MARCH SHOWING FREE DELIVERY:Bill to:*** ***
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***Order date: 03/01/12:38PMPaid With: Credit CardDeliver to:P*** ***
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*** ** Request delivery on: Mon, 03/02/before 11AM (local time)We will do our best to try and deliver by this time however it is not guaranteed.Card Message:***
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Product: Dozen Long Stemmed Roses Option: One Dozen - Including Vase Similar as possible, same look and feel@$74.99Express Delivery @$9.99Mylar Balloon Option: Happy Birthday @$6.99 Subtotal:$91.97Delivery:$9.99FREE DELIVERY:-$9.99Service & Handling:$13.95Total:$

To Whom it May concern,We have provided multiple email address to the customer to provide photos of the arrangement that was deliveredFrom the 1st of February we have not received any photosI do see here that the customer was refunded for the missing card:The order has been refunded - Amount:
$vs Transaction ***

My name is Chris with Avas Flowers management and I’m very sorry that you felt the difference between the delivery fee and the service fee was not fully explainedWe do require customers to check that they have read the terms and conditions and we show the full total before final confirmation of
paymentSince you feel this was not made clear, I have credited you with $store credit that never expires and may be used anywhere in the countryThis would be more than enough to cover any future handling charge

ON 5/10/THE ORDER WAS REFUNDED AS SHOWN:The order has been refunded - Amount: $vs Transaction ***

ORDER#***, my apologizes for the issues mentionedThe florisy has confirmed delivery on 6/15/@3:20PM.As shown below and within the Avas website, for all users to view, before the placement of their order: ON LINE ORDER PROCESSING:In order for a website order to be processed, the
customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from usWe will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific timesCancellation, Returns, And Refunds Policy:Cancellations must be requested within hours of placing an orderIf your cancellation is made within the hour time frame but your order is scheduled to ship within hours of our receipt of your notice, we will not be able to honor your request.A refund of $has been applied to transaction id ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

Thank you for your help. I would ask that you still post my dealings with this company on your site.They returned my funds into my account this evening.All business with this company is now completed

Complaint: ***
I am rejecting this response because: I requested verification that my personal information has been deleted from their system and offering me a $credit means that my personal data will remain in their system. I would like written verification from Ava's Flowers that my personal information and credit card data have been permanentally deleted. I do not want a store credit. I have no interest in ever doing business with them again
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The product that ordered was clearly not the delivered product, as the company admitted to in the reply AND it was delivered after the memorial service had concluded When ordering this product via the phone and salesperson, they provided me with a quote of the cost I accepted the cost and made the payment Complete 100% service failure and dissatisfied costumer. I would like a full refund!!!
Regards,
*** ***

We regret that you were unhappy with the receipt of your on line orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our
Substitution PoliciesI have attached a copy of both for your viewing.Product Description:Spring Has Sprung Bouquet @$is a fresh bouquet of flowersA gala of assorted roses and daisies are artistically arranged with lush, fresh greens in a glass vase tied with a raffia ribbon with no indication of the amount of flowers that are to be used either- See more at: http://www.avasflowers.net/product/fun-and-festive-wishes-bouquet#sthash.Ap8lecq...⇄ The florist used this recipe to fill the arrangement to value:A vase with light pink roses, stems of yellow spray roses,stems of lavender daisies, ruscus, raffia bow and filled to value too. **Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsThe florist confirms delivery on 05-11-at 03:PM ,Order left with Intended Recipient.Please deliver this before pm.to: *** *** *** ***
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*** *** *** ** ***HOLIDAY DELIVERY POLICY:Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday

Complaint: ***
I am rejecting this response because: I was told by two different associates that roses would be delivered Had nothing to do with what was listed I was told roses
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
All that Ava's flowers keeps doing is repeating the same thing over and over Two of your associates lied to me Your customer service department is rude and practices transferring callers throughout the company so they will give up This is the worst business ever I expect the same reply as I have gotten throughout my complaint here You have never offered to fix this problem once time My only wish is that people read this and never use your business Awful people simply awful Ruined my Valentine's Day with your lies I had to go out and spend additional money to fix your lies
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterUpon review
we have found that this order was delivered later than requested and we have refunded the express delivery fee as we would for any customer in the same situationWe also understand that Ms*** was not satisfied with the quality of the arrangementWe have reached out to Ms*** and she has responded to our email advising that she does not wish to discuss this matter and is requesting a full refundAs this order was kept, we can not provide a full refundWe do remain open to resolving this should Ms*** choose to contact us.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since reached
out to Ms*** and were able to resolve this to her satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me What I don't appreciate is how they LIE in regards to me accepting their re-delivery, as they kept on messing up, even after they tried to correct the problem.. ***Again, the flowers were not delivered as you and I spoke aboutThe were supposed to be delivered yesterday, Friday, Feb17, 2017, and now you send me an email that they are being delivered on FebThis was not our agreed arrangementNow it is twice that you all have ruined the dates.. As you and I spoke about, here is the memo, see below, I had received from you all, which is why we agreed on Friday, Feb You all were willing to deliver on the 16th, but, when you called me, I let you know that the 17th would be better as you all had already ruined Valentines Day for us This is getting to be a routine of which I am just tired of you all services and products..Disappointed CustomerMr***On Feb 16, 2017, at 7:AM, Katelin B wrote:Good Morning Mr***, I truly apologize for the inconvenience, if you would like we can set up for a re-delivery of the arrangement to be delivered on Tuesday, 2/21/2017 when a fresh shipment of roses come in, or if you would like I can set up for a designers choice mixed flower arrangement to be delivered as early as today for Mrs***. Sincerely,Katelin B Message #***Please do not modify the subject when replying to this mail so we can assign your communication to the correct
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Per the wording on their website they reserve the right to substitute flowers of equal or greater valueThe flowers substituted were certainly not of equal or greater valueFive stems were in the recipe and I only received four stemsThere was no flower of equal or greater value to replace the Lily from their own recipeThe three stocks were a substitution for the carnations, and a sorry tiny rose were includedSo under their recipe I was shorted a flowerBesides that the whole arrangement was shoddy.
Regards,
*** ***

I show this was refunded in full on 5/21 05/21/1:15PM by *** (*** *** ***) REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***