Burke Contractors Inc.

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have reviewed this
order and see that this order has since been refunded in fullWe do release the funds immediately, but it may take a few days for that to appear on Ms***'s statement.03/26/8:PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***SincerelyChristopher U Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We have since received email from Ms*** letting us know that this order has been received.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few
days for your bank/card to make those funds available to you again.10/21/4:37PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We have reviewed this rejection and have confirmed in our systems that this order was refunded due to Ms*** disputing this charge with her bankOur records show that all funds were refunded on 7/11/If Ms*** has a current statement that shows this charge as active, we would advise that she contact her bank so they may investigate this for her.05/18/1:PM CHARGE CREDITCARD $07/11/11:AM CHARGEBACK $-63.94SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Please accept my sincere condolences for your lossThe delivery was accepted for @12:on 10/17/15 by Brandon *** as shown for on the drivers delivery ticketI've called the funeral home and Mr*** does work there and is authorized to accept floral arrangementsIt was delivered as
requested by the customer: *** *** *** & Son Funeral Home, Inc| *** ** ***www.wg***andson.com/*** ** *** *** *** ** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We
believe this matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Complaint: ***
I am rejecting this response because:
Due to the fact the the company failed to deliver a time-sensitive order, they should not only refund the money but should make additional remuneration for inconvenience, time, and distress.
Regards,
*** ***

To whom it may concern, I have reviewed the order and seen that we had not received any calls from the customer and I see that she mentioned that she was trying to get in contact with us and have not been successful.I called to checkup on this delivery and to apologize for any mishap or
inconvenience we may have caused but I was not able to get through to the customer but have left a voicemail checking up on the order and provided her with our number to get in contact with us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAva's Flowers refunded 15% of the order amount twice (a total of 30%) with promises to deliver flowers to the recipient as well Apparently they were unable to find a florist in or near the very small town of Yuma, Colorado, that was willing to work with them It was inconvenient and embarrassing to me because the original order would have been for a funeral; the second promised delivery of two dozen roses would have been just before Mother's Day; and the third promised order world have arrived in time for Memorial DayThe recipient never received flowers Finally, Ava's refunded the remainder of my order amount I do not plan to use this company again.
Regards,
*** ***

On 5/at 9:am we were contacted by the customer who was upset that delivery had been made and stated the service was 5/The online obituary shows a 5/date - A memorial service will be held at 11:00am Tuesday May 17, at the First Christian Church in Wauseon with Pastor ***
*** officiating

TO Whom it may concern,According to our records, your order has been cancelled and refunded in full:The order has been refunded - Amount: $vs Transaction ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since
reached out to Ms*** and were able to resolve this to her satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

my apologizes for the issues mentioned As shown within the Avas website, for all users to view, before they place their order: Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's
Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Track FedEx package ?*** *** *** ***?/Actual delivery Tues 5/12/11:amAs a sign of good faith, this is what was offered and accepted by the customer during a phone call to our customer service center:refunded - Amount: $vs Transaction *** Current Reward Points @*** which are worth $and do not have an expiration date either

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this mannerWe have since
reached out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

*** ***
I am rejecting this response because: I have repeatedly requested via telephone and email that the delivery be cancelled and a refund be issued. Neither the recipient nor I were notified that the delivery would not be made on the arranged date. It was not delivered on the following date (4/24) nor has been delivered to date

I am rejecting this response because: the flowers should have been delivered on May 6th and weredelivered on 'May 12thThere was nothing on my order that indicated that the delivery would not or could not be made same dayIf you cannot handle the business then you don't need to be in business

Please accept my sincere condolences for your lossAs explained, we offered a fruit basket @$to be sent to the home of the deceased and that offer was acceptedThe on line description of the basket sent is as follows:The season's freshest fruit is arranged in a lovely wicker basket and will
make a beautiful presentation with no indication of the type or the amount of items that are to be included eitherThe basket contained oranges, apples, cheese and crackersThe customer was offered a $refund which was issued as shown:A refund of $has been applied to order no:, ***The following email was sent to "***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company

We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms
*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers