Burke Contractors Inc.

We have been trying to give you a refund, but we need the credit card info of the exact credit card you used for the purchase, otherwise, we have to provide you with store credit plus $

To whom it may concern, I have reviewed the order and seen that we had not received any calls from the customer and I see that she mentioned that she was trying to get in contact with us and have not been successful.I called to checkup on this delivery and to apologize for any mishap or
inconvenience we may have caused but I was not able to get through to the customer but have left a voicemail checking up on the order and provided her with our number to get in contact with us

Complaint: ***
I am rejecting this response because:
Due to the fact the the company failed to deliver a time-sensitive order, they should not only refund the money but should make additional remuneration for inconvenience, time, and distress.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few
days for your bank/card to make those funds available to you again.The order has been refunded - Amount: $vs Transaction ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We
believe this matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We have since received email from Ms*** letting us know that this order has been received.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Please accept my sincere condolences for your lossThe delivery was accepted for @12:on 10/17/15 by Brandon *** as shown for on the drivers delivery ticketI've called the funeral home and Mr*** does work there and is authorized to accept floral arrangementsIt was delivered as
requested by the customer: *** *** *** & Son Funeral Home, Inc| *** ** ***www.wg***andson.com/*** ** *** *** *** ** ***

I received a call from Brian on behalf of Ava's Flowers He is going to refund my account and send the flowers and balloons to my niece on Tuesday (no charge)I am pleased and more than satisfied

To whom it may concern,Thank you for taking the time to reach out to us regarding *** *** orderAs per the conversation Mr *** had with an agent on 2/18, we needed to wait for our shop to confirm the cancellation on this orderNow that it has happened, we have issued Mr *** a full
refund back to his credit card.The order has been refunded - Amount $vs Transaction ***

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a few
days for your bank/card to make those funds available to you again.10/21/4:37PM REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterUpon review, we see
that we were not able to secure a local designer to hand deliver the specific item orderedIn accordance with our substitution policy, we reached out to Ms*** to see if we could upgrade this order and have it sent directly from our farm fresh facilityOnce this approval was received, this was delivered via UPSIn this case, "Linda", would be the name of the UPS driver who made the deliveryDespite receiving a delivery confirmation from UPS, we honored Ms*** claim for nondelivery and had this order refunded as we would for any customer in the same circumstances.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

TO Whom it may concern,According to our records, your order has been cancelled and refunded in full:The order has been refunded - Amount: $vs Transaction ***

I am rejecting this response because: the flowers should have been delivered on May 6th and weredelivered on 'May 12thThere was nothing on my order that indicated that the delivery would not or could not be made same dayIf you cannot handle the business then you don't need to be in business

Please accept my sincere condolences for your lossAs explained, we offered a fruit basket @$to be sent to the home of the deceased and that offer was acceptedThe on line description of the basket sent is as follows:The season's freshest fruit is arranged in a lovely wicker basket and will
make a beautiful presentation with no indication of the type or the amount of items that are to be included eitherThe basket contained oranges, apples, cheese and crackersThe customer was offered a $refund which was issued as shown:A refund of $has been applied to order no:, ***The following email was sent to "***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company

My apologizes for the issues mentionedAs shown, the cost of the plant @$has been refunded: A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to
days to process this refundWe apologize for any inconvenience

ORDER#***, my apologizes for the issues mentionedAs emailed to the customer on4/21/to resolve the customer's issues:I do understand your most recent commentsAs far as the "Spencer that was mentioned, that will be addressed with managementThe actual cost of the arrangement was shown as
Blissfully Pink Bouquet PREMIUM Large @$The partial refund that was issued in the amount of $was as close to 50% of its cost as we are able to refund under the terms of our policiesRefunded - Amount: $vs Transaction *** The on line description is shown as follows:We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing.Product Description:A feminine and sophisticated aura radiates from our Blissfully Pink BouquetSoft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes with no indication of the amount of flowers that are to be used eitherThe florist used this recipe to fill the order to value:A vase with pink roses, red roses, stems pink alstro, stems pink lilies, purple waxflower, arranged tight with a pink bow to value.**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsIn some situations we may need to substitute two mini foil balloons for full size Mylar balloon.While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueSubstitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limitedIn a single type flower arrangement, such as an all tulip orall rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flower

my apologizes for the issues mentioned As shown within the Avas website, for all users to view, before they place their order: Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's
Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Track FedEx package ?*** *** *** ***?/Actual delivery Tues 5/12/11:amAs a sign of good faith, this is what was offered and accepted by the customer during a phone call to our customer service center:refunded - Amount: $vs Transaction *** Current Reward Points @*** which are worth $and do not have an expiration date either

*** ***
I am rejecting this response because: I have repeatedly requested via telephone and email that the delivery be cancelled and a refund be issued. Neither the recipient nor I were notified that the delivery would not be made on the arranged date. It was not delivered on the following date (4/24) nor has been delivered to date

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with our service in this mannerWe have since
reached out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers