Burke Contractors Inc.

I would like to take this time to apologize Our guarantee is our personal commitment to our customers to create long term relationshipsYour satisfaction is our Number One priority, not just because it's our job, but because we really do careUpon reviewing your order I have noticed that it
has been canceled and refundedThank you

My apologizes for the issues mentionedAs shown, the cost of the arrangement was refunded;The order has been refunded - Amount: $vs Transaction *** 11/05/15The order has been refunded - Amount: $vs Transaction *** 11/07/15Vase arrangement of DESIGNERS CHOICE ASSORTED
FLOWERS IN FALL COLORS, NO CARNATIONS, FILL TO VALUE @$

Please accept my sincere condolences for your lossThe customer approved the pick up the basket deliveredAs per the Avas policy regarding the refund issued:If you would like to receive a refund, we will need to be provided the opportunity to pick up the product prior to processing a refundIf
you do not provide us the opportunity to pick up the product, we may be able to issue you a store credit for future use or a redelivery instead of a refund On 6/27/15, The order has been refunded - Amount: $vs Transaction ***

ORDER#***, my apologizes for the issues mentionedAs emailed to the customer on4/21/to resolve the customer's issues:I do understand your most recent commentsAs far as the "Spencer that was mentioned, that will be addressed with managementThe actual cost of the arrangement was shown as
Blissfully Pink Bouquet PREMIUM Large @$The partial refund that was issued in the amount of $was as close to 50% of its cost as we are able to refund under the terms of our policiesRefunded - Amount: $vs Transaction *** The on line description is shown as follows:We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing.Product Description:A feminine and sophisticated aura radiates from our Blissfully Pink BouquetSoft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes with no indication of the amount of flowers that are to be used eitherThe florist used this recipe to fill the order to value:A vase with pink roses, red roses, stems pink alstro, stems pink lilies, purple waxflower, arranged tight with a pink bow to value.**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsIn some situations we may need to substitute two mini foil balloons for full size Mylar balloon.While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueSubstitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limitedIn a single type flower arrangement, such as an all tulip orall rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flower

My apologizes for the issues mentionedAs shown, the cost of the plant @$has been refunded: A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to
days to process this refundWe apologize for any inconvenience

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a
few days for your bank/card to make those funds available to you again.08/18/9:45AM CHARGE CREDITCARD $08/24/11:31AM REFUND CREDITCARD $-08/28/2:00AM REFUND CREDITCARD $-Balance: $

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterUpon review, we see
that we were not able to secure a local designer to hand deliver the specific item orderedIn accordance with our substitution policy, we reached out to Ms*** to see if we could upgrade this order and have it sent directly from our farm fresh facilityOnce this approval was received, this was delivered via UPSIn this case, "Linda", would be the name of the UPS driver who made the deliveryDespite receiving a delivery confirmation from UPS, we honored Ms*** claim for nondelivery and had this order refunded as we would for any customer in the same circumstances.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

A Dish Garden of Green Plants With Fresh Cut lilies @$was ordered and described within the Avas websiteThere is no indication of the colors to be used or the amount of plants that will be used either, but was filled to value by the florist based on the descriptionThe order should have not been placed without a correct delivery location and was delivered to the address providedThe customer is emailed an invoice at the time the order is placed and that is the time that any corrections are to be made and that was not doneThe photograph that was sent by the customer shows a beautiful blooming, full plant with lilies and greenery in a large basketThe size of the plant or basket is not provided in the on line descriptionThe customer was offered a $store credit which was refusedThose points were issued and placed on the customer account as shown as a sign of good faith: Account Details Current Reward Points @*** which are worth $and do not have an expiration datethank you for your understanding

Complaint: ***
I am rejecting this response because:
Florist told me it would be delivered by 5:and happy birthday pick was not in arrangement
Regards,
*** ***

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with the arrangement that was receivedWe have since
reached out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher ***Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe
have since reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentionedThe customer mentioned, to a customer service agent, that she was going to dispute the charges with the bank and for that reason, we will not be responding to this complaintWe will be dealing with the bank when contactedthank you for your understanding,
Robert

My apologizes for the issues mentionedThe invoice emailed to the customer states:We will do our best to try and deliver by this time however, it is not guaranteedRequest delivery on:Friday, 1/15/before 2PM( local time)The recipient was called prior to delivery and the driver was told to
leave the flowers there as per the floristThe driver left the flowers @4:45PMAs mentioned, $express delivery was refunded as shown:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenienceAs shown within the Avas website for all users to view:Welcome to the Avas Flowers websiteWe are glad you're hereOur website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our servicesThese Terms of Service (hereinafter, the Agreement) state the terms and conditions that govern your use of this website and our other services. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderRefunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial refund

Our policy:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayThe order was placed during the busy holiday season and was scheduled for delivery as noted, within days after the respective holidayThe order is out for delivery today and will be to the recipient before the end of the day

ORDER#***, my apologizes for the issues mentionedwe tried to contact the customer to provide a delivery to the recipients home but customer never respondedAs shown, the refund requested was issued:A refund of $has been applied to transaction id ***The following email was sent to
"***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience

*** *** my apologizes for the delivery issues mentioned but it is scheduled to be delivered todayYour order was submitted under the following HOLIDAY POLICY:Holiday Floral :We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day,
Thanksgiving, Christmas, and Valentine's Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday.As a sign of good faith, a partial refund has been issued as shown on 5/12: refunded - Amount: $vs Transaction ***

my apologizes for the issues you have mentionedThis order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and
Avas Flowers. Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Incd/b/a Avas Flowers We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery serviceWe’ve been growing our floral business for more than years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us Need To Reschedule Some Deliveries:Occasionally when weather, inaccessibility to the locale, need for special ordering, or for whatever reason Products cannot be delivered on the date requested we may attempt to notify the sender as well as the recipient. We may also need to reschedule delivery from hand delivered by the local florist to being shipped by UPS or FEDEX and we reserve the right to do so. Unless we are specifically notified by the sender otherwise we will reschedule the delivery on the next available delivery dateIf this becomes necessary we provide a free luxury upgrade. Delays in UPS/FEDEX delivered items due to weather issues or issues outside of our control will be scheduled for delivery at the soonest possible availability, and will not be refunded.Cancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holidayConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES The florist confirmed the delivery as show;DELIVERY CONFIRMATION DATE DELIVERED: 05/11/TIME DELIVERED: 02:PM Left with Recipient.Refunds are not issued for delivered items

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

My apologizes for the issues mentionedAs shown below, a refund was issued for the purchase:12/01/12:59PM by *** (*** ***)REFUNDED ORDERThe order has been refunded - Amount: $vs Transaction ***

To Whom it may concern,We have reviewed the order placed by MR*** ***, on February 13th, Mr*** placed the order under our holiday flex policy to Mrs*** *** ( the recipient of the arrangement)Mr*** agreed to the holiday flex as well as was advised via his
invoice of the flex datesOur agents were not able to assist Mrs***, due to the fact that she was not the card holder, as well as our policy does state we must speak to the card holder to issue any type of refund or resolutionMr***, was refunded the full amount of his order on the 16th of February at 9:am. The order has been refunded - Amount: $vs Transaction ***