Burke Contractors Inc.

On 5/at 9:am we were contacted by the customer who was upset that delivery had been made and stated the service was 5/The online obituary shows a 5/date - A memorial service will be held at 11:00am Tuesday May 17, at the First Christian Church in Wauseon with Pastor ***
*** officiating

We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms
*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

I would like to take this time to apologize Our guarantee is our personal commitment to our customers to create long term relationshipsYour satisfaction is our Number One priority, not just because it's our job, but because we really do careUpon reviewing your order I have noticed that it
has been canceled and refundedThank you

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderLet me start by apologizing for this and confirming that you were refunded in fullI've attached the details belowWe release our funds immediately, but it may take a
few days for your bank/card to make those funds available to you again.08/18/9:45AM CHARGE CREDITCARD $08/24/11:31AM REFUND CREDITCARD $-08/28/2:00AM REFUND CREDITCARD $-Balance: $

Please accept my sincere condolences for your lossThe customer approved the pick up the basket deliveredAs per the Avas policy regarding the refund issued:If you would like to receive a refund, we will need to be provided the opportunity to pick up the product prior to processing a refundIf
you do not provide us the opportunity to pick up the product, we may be able to issue you a store credit for future use or a redelivery instead of a refund On 6/27/15, The order has been refunded - Amount: $vs Transaction ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matterWe have since
reached out to Ms*** and were able to resolve this to her satisfaction. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering. We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentionedAs shown, the cost of the arrangement was refunded;The order has been refunded - Amount: $vs Transaction *** 11/05/15The order has been refunded - Amount: $vs Transaction *** 11/07/15Vase arrangement of DESIGNERS CHOICE ASSORTED
FLOWERS IN FALL COLORS, NO CARNATIONS, FILL TO VALUE @$

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe
have since reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Complaint: ***
I am rejecting this response because:
Florist told me it would be delivered by 5:and happy birthday pick was not in arrangement
Regards,
*** ***

A Dish Garden of Green Plants With Fresh Cut lilies @$was ordered and described within the Avas websiteThere is no indication of the colors to be used or the amount of plants that will be used either, but was filled to value by the florist based on the descriptionThe order should have not been placed without a correct delivery location and was delivered to the address providedThe customer is emailed an invoice at the time the order is placed and that is the time that any corrections are to be made and that was not doneThe photograph that was sent by the customer shows a beautiful blooming, full plant with lilies and greenery in a large basketThe size of the plant or basket is not provided in the on line descriptionThe customer was offered a $store credit which was refusedThose points were issued and placed on the customer account as shown as a sign of good faith: Account Details Current Reward Points @*** which are worth $and do not have an expiration datethank you for your understanding

Our policy:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holidayThe order was placed during the busy holiday season and was scheduled for delivery as noted, within days after the respective holidayThe order is out for delivery today and will be to the recipient before the end of the day

My apologizes for the issues mentionedThe invoice emailed to the customer states:We will do our best to try and deliver by this time however, it is not guaranteedRequest delivery on:Friday, 1/15/before 2PM( local time)The recipient was called prior to delivery and the driver was told to
leave the flowers there as per the floristThe driver left the flowers @4:45PMAs mentioned, $express delivery was refunded as shown:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenienceAs shown within the Avas website for all users to view:Welcome to the Avas Flowers websiteWe are glad you're hereOur website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our servicesThese Terms of Service (hereinafter, the Agreement) state the terms and conditions that govern your use of this website and our other services. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderRefunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial refund

This is in response to the complaint submitted by Mr***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Mr*** was not satisfied with the arrangement that was receivedWe have since
reached out to Mr*** and were able to resolve this to his satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Mr*** in the future.SincerelyChristopher ***Customer Satisfaction SpecialistAvas Flowers

ORDER#***, my apologizes for the issues mentionedwe tried to contact the customer to provide a delivery to the recipients home but customer never respondedAs shown, the refund requested was issued:A refund of $has been applied to transaction id ***The following email was sent to
"***":A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience

*** *** my apologizes for the delivery issues mentioned but it is scheduled to be delivered todayYour order was submitted under the following HOLIDAY POLICY:Holiday Floral :We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day,
Thanksgiving, Christmas, and Valentine's Day. To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations or refunds will be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within days of the holiday and the order was delivered within days after the respective holiday.As a sign of good faith, a partial refund has been issued as shown on 5/12: refunded - Amount: $vs Transaction ***

My apologizes for the issues mentionedThe customer mentioned, to a customer service agent, that she was going to dispute the charges with the bank and for that reason, we will not be responding to this complaintWe will be dealing with the bank when contactedthank you for your understanding,
Robert

We regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution
PoliciesI have attached a copy of both for your viewing.Product Description: Our Mint and Lime Bouquet will renew and refresh their spirit with this eye-popping arrangementStanding bright in a lovely green vase with white tulips, alstroemeria and green button poms, this bouquet will dazzle anyones day!Arrangement Recipe: light green vase white tulips, stems green button poms, stems white alstroe, include leather leaf stems Gold (if available) Bow in arrangement**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal value I regret to inform you that your order has been APPROVED and there are no refunds pending or otherwiseTulips are out of season, so they upgraded with roses

Please accept my sincere condolences for your loss and apologizes for the delivery issues mentionedYou did place your order on line with a "requested delivery time and date", which was not guaranteed as shown on the invoiceThe delivery confirmation was shown to be on 10/@4:20PM, which
too late for the service and for that reason, the cost of the arrangement @$has been refunded as shown:A refund of $has been applied to order no:, ***The following email was sent to "***":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business has refunded the money I paid for the original offer, but only after I reopened my complaint with the Revdex.com.
*

TO Whom it may concern,According to our records the customer *** *** has received a full refund back to the card that he used at the time of purchase:The order has been refunded - Amount: $vs Transaction ***