Burke Contractors Inc.

My apologizes for the issues mentioned.As shown within the Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of
delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. UPS Tracki ***Status: DeliveredStatus-Date 05/10/5:39PMLocation SAG HARBOR, NY, 11963, USDelivered? YesDelivered & Left At/With FRONT DOOR

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, providing I do receive the full refund of $from Avas FlowersThey called me yesterday and said they were putting through the refund, but I have not received yet So I will consider this complaint to remain open until I receive my full refund It is so sad that they apparently have done this same thing to so many unsuspecting individuals It is very apparent because of so many complaints out there on the internet about them
Regards,
*** ***

I am rejecting this response because: I did agree to the mere $refund however for a very
small container of ivy I feel I was grossly overchargedI took the refund do to the fact I had tried to contact someone for two days, on hold for upwards of minutes, hung up on, called back and the same run aroundIt was only when I threatened to call the Revdex.com that I was given a return callI felt with the run around and simple aggravation this would be all the refund I would getThis business is a complete farce and sends orders that are no where near the original order, along with being overchargedMy final charge was $for a small (very small) container of ivy, garden ivy I might ad with a small bowThis was just ridiculous and I will never order from this place again and will notify everyone I know of their bad service as well as customer serviceIt seemed everyone I spoke with was from another country which again led to a poor communication issueHow they rec'd a good rating is beyond me

Complaint: ***
I am rejecting this response because:Avas is advertised as a "LOCAL" and "FAMILY OWNED" ON THEIR WEBSITE To me, this means it is a florist located in the city I wanted to use Local florists have their own delivery vehicles They do not use *** *** ***Also, the flowers were never delivered and Raphael never called me back to settle this dispute as he promised on March 12, 2016.There are many complaints online about your companyYou should do a better job!
Regards,
*** ***

Customer has stated that he will dispute the charges with the bank and for that reason, we will no longer respond to this complaintWe will work with the bank to resolve the customers issues when contacted

My name is Chris with Avas Customer service management and I'm very sorry that you were not satisfied with this arrangementWe can certainly have a fresh order sent for freePlease let us know what day would be best and if there are any changes to the delivery information

My name is Chris with Avas Flowers customer service management and I’m very sorry that this was delivered so lateAs an apology, I have refunded $directly back to your card

This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned but since the customer has disputed the charges with his bank, we are no longer able to respond to this complaint and will deal with the bank when we are contactedA re delivery of dozen roses was offered, at no additional charges, but the customer requested a full refund, which was not possible as stated for cc dispute issues

Complaint: ***
I am rejecting this response because: I have not seen a credit yet I know there was a holiday so I am willing to wait a few more days to see that credit but as of right now today this is still not resolved.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: They still stated the wrong time and I do not except this I do not know how they delivered the flowers at 6:if I was on the phone with them at 7:MSTThere is no reason for this to go back and forth they are never going to admit to there horrible customer service and the refund does not make it betterI have just learned I will make a better judgment on who I choose to deliver flowersI figured since it was a family ran business I would give them a chance from now on I will stick to local delivery companies or *** Thanks to the Revdex.com for helping me make this correct
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,

Complaint: ***
I am rejecting this response because: The flowersa I received were missing pedalsYou seem to have glossed over that FACT with your response although that isnt aurpriseing given your F rating with the Revdex.comYour company is a jokeYou sold me an arrangement that was of the poorest quality and once you were made aware you tried to hide the truth by standing behind a "substitution policy"Well I read the policy twice and never saw where it said you might substitute what I ordered with flowers I could have dug out of a dumpsterI will either receive a refund or I'll spend hundreds on an attorney and take you to courtThe last thing I plan to do is allow you to keep my paymentRefund me in hours or prepare to spend a lot more than that defending yourself in courtBest wishes...
Regards,
*** ***

I received my full refund

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that you have disputed this chargeDue to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they
contact usIf this has not been disputed, please call our customer service at ###-###-####and ask for the security department

To whom it may concern,Upon review of the order for Ms*** ***, we are going to process a refund for the missing Carnation arrangement, however, per her stand complaint, we do not offer any standsThey are to receive them from the Funeral Home handling the services

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderUsher was not the name of the funeral home employee - that was his job titleThis signature the local designer has reads *** ***

ORDER#*** my apologizes for the issues mentionedThe order was cancelled and a refund was issued as shown:A refund of $has been applied to transaction id ***The following email was sent to "***":A full refund in the amount of $has been issuedWe have issued
this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile they did finally refund my money, my daughter in law did not receive her flowers on that all important dayThat was not acceptable.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***