Burke Contractors Inc.

This is response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedWe have since
reached out to Ms*** and were able to resolve this to her satisfaction The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned but since the customer has disputed the charges with his bank, we are no longer able to respond to this complaint and will deal with the bank when we are contactedA re delivery of dozen roses was offered, at no additional charges, but the customer requested a full refund, which was not possible as stated for cc dispute issues

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, providing I do receive the full refund of $from Avas FlowersThey called me yesterday and said they were putting through the refund, but I have not received yet So I will consider this complaint to remain open until I receive my full refund It is so sad that they apparently have done this same thing to so many unsuspecting individuals It is very apparent because of so many complaints out there on the internet about them
Regards,
*** ***

My name is Chris with Avas Customer service management and I'm very sorry that you were not satisfied with this arrangementWe can certainly have a fresh order sent for freePlease let us know what day would be best and if there are any changes to the delivery information

Complaint: ***
I am rejecting this response because: The flowersa I received were missing pedalsYou seem to have glossed over that FACT with your response although that isnt aurpriseing given your F rating with the Revdex.comYour company is a jokeYou sold me an arrangement that was of the poorest quality and once you were made aware you tried to hide the truth by standing behind a "substitution policy"Well I read the policy twice and never saw where it said you might substitute what I ordered with flowers I could have dug out of a dumpsterI will either receive a refund or I'll spend hundreds on an attorney and take you to courtThe last thing I plan to do is allow you to keep my paymentRefund me in hours or prepare to spend a lot more than that defending yourself in courtBest wishes...
Regards,
*** ***

The on line description of the arrangement ordered is as follows:Our Lovely Red and Lavender Bouquet @$is a simple yet stunning combination of colorsThe arrangement is a beautiful blend of daisies and roses elegantly displayed in a lovely glass vase with no indication of the amount of
flowers that are to be used either Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: http://www.avasflowers.net/product/lovely-red-and-lavender-bouquet#sthash.IJmtI5...⇄ recipe that the florist used to fill the arrangement to value:A vase of stems lavender daisies, hot pink roses, stems of dark red spray roses, round shape Thank you for the beautiful photo of your arrangementAfter reviewing the recipe and the on line description of this particular arrangement, all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewing Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsThe flowers in the customers photo are fresh and are not dead or black in color ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us

I am rejecting this response because: I did agree to the mere $refund however for a very
small container of ivy I feel I was grossly overchargedI took the refund do to the fact I had tried to contact someone for two days, on hold for upwards of minutes, hung up on, called back and the same run aroundIt was only when I threatened to call the Revdex.com that I was given a return callI felt with the run around and simple aggravation this would be all the refund I would getThis business is a complete farce and sends orders that are no where near the original order, along with being overchargedMy final charge was $for a small (very small) container of ivy, garden ivy I might ad with a small bowThis was just ridiculous and I will never order from this place again and will notify everyone I know of their bad service as well as customer serviceIt seemed everyone I spoke with was from another country which again led to a poor communication issueHow they rec'd a good rating is beyond me

Customer has stated that he will dispute the charges with the bank and for that reason, we will no longer respond to this complaintWe will work with the bank to resolve the customers issues when contacted

My name is Chris with Avas Flowers customer service management and I’m very sorry that this was delivered so lateAs an apology, I have refunded $directly back to your card

Complaint: ***
I am rejecting this response because: I have not seen a credit yet I know there was a holiday so I am willing to wait a few more days to see that credit but as of right now today this is still not resolved.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Avas is advertised as a "LOCAL" and "FAMILY OWNED" ON THEIR WEBSITE To me, this means it is a florist located in the city I wanted to use Local florists have their own delivery vehicles They do not use *** *** ***Also, the flowers were never delivered and Raphael never called me back to settle this dispute as he promised on March 12, 2016.There are many complaints online about your companyYou should do a better job!
Regards,
*** ***

My apologizes for the issues mentioned.09/26/8:11PM by lpilar (*** *** REFUNDED ORDER The order has been refunded - Amount: $vs Transaction ***

My apologizes for the issues mentioned.As shown within the Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of
delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. UPS Tracki ***Status: DeliveredStatus-Date 05/10/5:39PMLocation SAG HARBOR, NY, 11963, USDelivered? YesDelivered & Left At/With FRONT DOOR

Complaint: ***
I am rejecting this response because:
I had such a bad experience the first time with this company that I am left with absolutely no desire to do business with them again in the futurePeriodI would much rather accept a full refund (not the $and change that they somehow thought was satisfactory given the circumstances) and call it a dayI have also asked that any account they have created in my name on their website be deleted as I will not be utilizing it
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We believe this matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile they did finally refund my money, my daughter in law did not receive her flowers on that all important dayThat was not acceptable.
Regards,
*** ***

THE FLORIST CONFIRMED PICK UP AND REDELIVERY OF THE ARRANGEMENT 5/AFTERNOON

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***