Burke Contractors Inc.

To Whom It May Concern,We have attempted several times to resolve this issue requesting pictures from the customer on this date 01/22/and on 01/23/and the customer failed to provide a picture or a better description of what was delivered. I apologize for any inconvenience
As a matter of satisfying you in regards to your recent order, I have applied a store credit of $on your Avas Flowers account

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that you have disputed this chargeDue to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they contact usIf this has not been disputed, please call our customer service at ###-###-#### so we may resolve this for you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am rejecting this response because: That information does not explain why I was not able to cancel the order prior to deliveryI was denied a cancellation when the merchant failed to fulfill the order and now I am being denied a refundIt is unreasonable to advertise same day delivery as a core business service and then deny customers the ability to cancel the order when the merchant is incapable of fulfilling on their own promiseIt is not only a terrible customer service experience but is also deceptive

To whom it may concern,Upon review of the order for Ms*** ***, we are going to process a refund for the missing Carnation arrangement, however, per her stand complaint, we do not offer any standsThey are to receive them from the Funeral Home handling the services

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with thisOur records indicate that you have disputed this chargeDue to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they
contact usIf this has not been disputed, please call our customer service at ###-###-####and ask for the security department

I received my full refund

This is in response to the complaint submitted by Ms***,We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with our service in this matter We believe this
matter is now resolved and we have reached out to Ms*** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

ORDER#*** my apologizes for the issues mentionedThe order was cancelled and a refund was issued as shown:A refund of $has been applied to transaction id ***The following email was sent to "***":A full refund in the amount of $has been issuedWe have issued
this refund in fullIt may take your bank up to days to process this refund.We apologize for any inconvenience

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this orderUsher was not the name of the funeral home employee - that was his job titleThis signature the local designer has reads *** ***

Complaint: ***
I am rejecting this response because this company had numerous complaints, and everyone should be informed of the incompetent, careless, and reckless business practicesI only wish I was aware of the F rating on Revdex.com before purchasing from this siteIf they would have notified me that they were unable to fulfill the order, I would have purchased from a more reputable companyThey made the grieving process even more painful by their neglect, lack of communication, and poor customer service!!!!
Regards,
** ***

My apologizes for the issues mentionedAs shown, a full refund was issued;A refund of $has been applied to order no:, ***

My apologizes for the iisues mentioned.Rose and Carnation Mixed Bouquet @$as described with the Avas website: Our Rose and Carnation Mixed Bouquet contains warm, rich shades of red, pink, and purple creating a stunning visualThis beautiful arrangement will provide joy for a birthday,
anniversary, get well or just becauseThe florist used Red roses and Pink carnations with stems of green lakspur and purple monte in a vase filled to valueItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal value Customer was offered a $refund and $store creditCustomer stated that he will no longer use us so therefore, he does not want store creditCustomer also stated that he will call his credit card company to dispute chargeSince the partial refund was refused and that the credit card company will be contacted, will no longer respond to this complaintThank you for your understanding, Robert

This is in response to the rejection we received from Ms***Upon review, we see that Ms*** had first ordered the Season's Greetings Bouquet which has a listed price of $We were not able to secure a local designer to hand deliver this so an email was sent to Ms*** on 12/at the email address we had on file for this order at that time advising that we would have to substitute this order to something we could deliver directlyIn this case, we made the change to our Farm Fresh Christmas Carnations which are also listed on our website as $Ms*** later informed us that the email address we had was not correct and this would be why the notice was not receivedOn 12/Ms*** again called us and advised that she was not satisfied that we had made this changeOur customer service agent made an offer of a 10% discount as well as $store credit as an apologyMs*** refused the store credit, but the refund was processedIn her initial Revdex.com filing, Ms*** requested further compensation for this changeThough the two arrangements were of equal value, an exception was made and an additional $was issuedWe understand that Ms*** remains unsatisfied, but we feel we have made a good faith effort to resolve this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in response to the complaint submitted by Ms***We understand the importance of every floral orderAvas Flowers takes great pride in our unbeatable commitment to customer satisfactionUnfortunately, Ms*** was not satisfied with the arrangement that was receivedIn
accordance with our policies, we offered an immediate replacement of this order free of chargeThis was refused as Ms*** did not wish the original order to be removedSince this order was kept, we issued a 10% refund in acknowledgment of her dissatisfaction with the order.SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within days of delivery for a full refund of the cost of the item, less any service feesHand-delivered floral product or perishable goods may be returned in its original state within hours of delivery and may be subject to a 50% restocking fee of the cost of the product To receive an exchange of goods, notify us within hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to youWe will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redelivery. If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering We look forward to serving Ms*** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

ORDER#***, my apologizes for the issues mentionedAs shown, a refund was issued The order has been refunded - Amount: $vs Transaction ***

My name is *** with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. In addition to the refunds already given we can refund a further $Please let us know if we should proceed with that

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

My apologizes for the issues mentionedYour order is scheduled with UPS as shown: UPS Tracking#*** to: *** *** *** *** *** *** ** *** is scheduled to arrive Thursday 12/31/This order was placed on 12/for delivery
12/28/15.Avas policy for Holiday delivery:Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday