Burke Contractors Inc.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe this...

matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Good Morning,I filed a complaint this weekend regarding Ava’s Flowers. The claim ID is [redacted]. Late Sunday evening, something was delivered to the recipient. While I strongly believe this company should be investigated, I will withdraw this complaint.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find although this business did not do their part, this resolution is satisfactory to me.
Please note that AVAS did not resolve this issue for me - the local florist took it upon themselves to correct the miscommunication from AVAS and came through with a premium floral arrangement.
Regards,
[redacted]

My apologizes for the issues mentioned.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not,...

they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.  11. CancellationsOrders for Products may be canceled within twenty-four (24) hours after they are placed, except for orders for Same Day Delivery or Next Day Delivery, which may not be canceled. Customer stated that he would contact the credit card company and for that reason, we will no longer respond to this complaint. Thank you for your understanding, [redacted]

Complaint: [redacted]
I am rejecting this response because I was told over the phone that this florist was located here in town (Mokena Il.) On their website they mislead you into thinking that they are a local business. I would never order flowers online! I always want to talk to the florist personally! Unfortunately  the local florist that I've been using for many years has retired. I feel that I was hoodwinked by their misleading information.  Thanks
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My apologizes for the issues mentioned.The customer gave delivery location as 'the co. nursing home' that they would know of location, being local. They provided an incorrect address which I couldn't verify but assumed they knew of it. At the time of the order being placed, the invoice is...

emailed for a customer review and at that time, Avas needs to be notified of any errors. A correct address was provided by ther customer after missing the original requested delivery date. The florist confirmed delivery on Monday 5/2 before noon after trying to deliver to the incorrect address numerous times. As shown within the Avas website for all users to view before placing their order; We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery. Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. This order was delivered and it is non refundable;If a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded.  We will offer a redelivery to a valid recipient or address if requested and provided by the customer.

Complaint: [redacted]
I am rejecting this response because: I contacted Avas Flowers after speaking with my other relatives regarding the disgraceful flower arrangement for which we paid $127.00. I was going to be in Bayonne, N.J. a week after the funeral.  I was going to go to Avas Flowers, in person, to discuss the problem.  I was going to stop at the funeral home as well.  My niece researched Avas Flowers for an address. There is no Avas Flowers in Bayonne, N.J. We then researched numerous websites  where we found  hundreds of complaints  against this company. Most were the same as ours, half dead flowers!  How this "company" is still in business ?  My Aunt was waked for one afternoon and buried the next day.  We wanted the vase to stay in the Church.  The vase was going to be retrieved and replaced by Avas?  I should have taken a picture?  I was supposed to pay nearly $100.00 for dead flowers after their refund?  This florist is a disgrace .I have sent flowers, fruits, etc., all over the world for all kinds of occasions, always paid well , was never disappointed and have never complained.  I refuse their refund.  I would rather state my disappointment  and my case on social media, Revdex.com, all the florist sites, etc., etc..  These "people" ruin sad and/or special occasions.  I am livid! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution does not satisfy my request to be refunded in full, it is at least an attempt to improve their Customer Service.  Please note, I have not received said credit to date.

I am rejecting this response because: no attempt was made to notify me or the recipient of any delay with delivery.  I believe in good faith, you would at least advise the paying customer that the delivery would be later than requested.    I continue to request a full refund.

Complaint: [redacted]
I am rejecting this response because:  in no way is the item on the website representative of what arrangement was delivered. The arrangement delivered was from Price Chopper supermarket   I have several photos to show the difference which were sent to Ava's flowers via email   The 3 roses in the arrangement were also half dead. I want a full refund, not just 15.00.  In addition I was charged for two Mylar balloons and full size card I did not order.  I was told it was too late to refund as shipment already went out   After several complaints I was credited for items not ordered.  The items were not delivered even though I was told it was too late, so I would have been charged for items that were not delivered    This is a very misleading "company"  complaints are very evident in several complaint sites   Fraudulent advertising.  I do not accept their response 
Regards,
[redacted]

To whom it may concern,Thank you for taking the time to reach out to use regarding [redacted] recent order. Mr [redacted] arrangement was not delivered on 2/14 because his order was placed during flex delivery period. As indicated on the website when he placed his order, as well as the invoice...

that was sent to his email after placing the order, orders placed on Valentine's Day were not guaranteed for same-day delivery. Mr [redacted] order was completely refunded on 2/15. We cannot assist Mr [redacted] further at this point. Thank you and have a great day.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Please see my...

attached screenshots of my order confirmation emails. You'll note one is on January 13, 2017, the date I placed my order. The second is on January 16, 2017, after I complained that I was never made aware that the website had doubled my order without my knowledge. I also received strange invoices in both emails, which clearly shows a discrepancy in orders. You'll note one has both bouquets on one order and the other has two matching orders with different order numbers. You can't blame me for the obvious customer confusion here.I was charged one full amount for two supposed "separate" orders. I wasn't notified of my "entire" order until days later but I somehow I should have just known that I buying two identical bouquets? Interesting business logic!Yes, two sets of bouquets were delivered. They were the exact same bouquet and had the exact same message. It is not my fault that your website errored and gave me one instead of two. Why would a customer want two matching bouquets with two matching cards?I am requesting the full amount refunded to account for the complete nonsense that attempting to get this refund has been. It's clear from your Revdex.com rating that I am not the first customer to be unsatisfied with your services, and I'm disappointed that this remains the way you treat your customers after years of complaints.
Regards,
[redacted]

my apologizes for the issues you have mentioned. This order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and...

Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery service. We’ve been growing our floral business for more than 30 years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Cancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday and the order was delivered within 4 days after the respective holiday. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with this. Our records indicate that you have disputed this charge. Due to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they...

contact us. If this has not been disputed, please call our customer service at ###-###-#### so we may refund this for you.

My apologizes for the issues mentioned. Order#[redacted] has been refunded as shown on 2/20/2016:The order has been refunded - Amount: $47.30 vs Transaction [redacted]
Order[redacted] as shown, partial refunds in the amounts of $40.00 and $10.00 has been issued:Amount: $10.00 vs Transaction [redacted] Amount: $40.00 vs Transaction [redacted]

My name is [redacted] with Avas Flowers customer service management and I'm sorry there has been such trouble with this. Since you have already disputed this, we will work with your bank when they contact us.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer has notified Avas that she has contacted her bank to dispute the charges and based on that statement, we will not respond to this complaint until it is resolved with the bank. Thank you for your understanding,