Burke Contractors Inc.

Complaint: [redacted]
I am rejecting this response because: Before I placed my order I was assured on the screen that my order would be delivered by Mother's Day.  I received an emailed receipt after I placed my order saying my order would be delivered by Mother's Day.  Ava's Flowers called me AFTER I received the email confirmation of my order and asked if it was okay if my order was delivered after Mother's Day.  I said NO - cancel my order.  Ava's delivered my order after Mother's Day without my authority and charged me anyway.  This is unacceptable and unlawful and I will keep fighting Ava's through whatever means available until I get a full refund of every cent they charged me.  It is not right.  They are a horrible business and they should not be allowed to get away with this.  Ava's needs to do the right thing and refund my money.
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

his is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have since reached out...

to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.08/31/2016 1:38PM REFUNDED ORDER The order has been refunded - Amount: $51.94 vs Transaction [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] The product has already been picked up. A full credit better be issued. I cancelled and order and you delivered it...tacky, unprofessional business practices.

I do understand the customer statements but we do have a confirmation of delivery from the florist who claimed that on 4/30 @11AM. [redacted] @ the church signed for the plant. The date provided on the website does not indicate the correct time or date since it is not always updated when the delivery was done and may reflect the next day entry.

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. In order to issue a full refund, we would have needed to retrieve the original arrangement. This was offered and refused by you which is why the partial refund was issued and...

the order was left in place with the recipient.

My apologizes for the issues mentioned. A a sign of good faith, a partial refund of $15.00 was issued as shown;refunded - Amount: $15.00 vs Transaction [redacted] on 5/11.

Complaint: [redacted]
I am rejecting this response because: I don't accept this as a response because they don't tell you about their holiday order policy until after you submit your order.  They also claim to be a local florist which is untrue considering their based out of New Jersey and you get connected to a call center through a SE Asian country.  
Regards,
[redacted]

My apologizes for the issues mentioned.  We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement, all flowers are represented accordingly. Therefore, your order has been approved and meets the...

Product Description as well as our Substitution Policies. I have attached a copy of both for your viewing. Product Description As Shown Within The Website For All Users To View: A feminine and sophisticated aura radiates from our Blissfully Pink Bouquet @$49.99. Soft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes! Perfect for a birthday, anniversary or new baby girl!*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The lilies provided were in "bud form" and will open and be as beautiful as shown on line. When bud form lilies are used, they will last longer as they open.  Arrangement Recipe:The recipe that the florist used to fill the arrangement to value was as follows: A  vase with 2 pink roses, 1 red rose, 3 stems pink alstro, 2 stems of pink lilies, purple waxflower.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. As a sign of good faith, we have deposited store credit in the amount of $20.00. This store credit can be used at any time, for any occasion, anywhere in the US and they never expire!The website photo provided was for the deluxe arrangement and the customer ordered the small arrangement which contains less flowers than the photo.

Complaint: [redacted]
I am rejecting this response because:
As you can see by the attached they were suppose to deliver on February 14th Valentines Day. They actually delivered the flowers on February 15th. It looks like by the first picture that they sent it to Ohio and not my NY address. This is unacceptable customer service. They did not state that the Valentines flowers may not be delivered on Valentine's Day Feb 14th. I ordered them the middle of January to be delivered on Feb14th. Had they stated that it was not guaranteed to be delivered on the 14th then I would have never bought them. In fact I had to go out and by another set of flowers on Valentine's Day so my wife could receive flowers. I shouldn't have had to make that additional purchase. This is unacceptable customer service. In fact they state on their website that if the customer is unhappy with the service to notify them with in 3 days and they will offer a refund. Well I did that. In fact I notified them on February 15th that I want a full refund. They did not perform the service as prescribed on my invoice. I want a full refund as I'm unhappy with the unacceptable service that was delivered.Thank you,[redacted]  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:you do not honor your refund and exchange policy. I didn't even ask for a refund at all, only that you re-deliver what was promised. You first assured me that you would re-deliver, then when I called you back(bc NO ONE CALLED ME BACK AT THE TIME REQUESTED) your RUDE customer service agent said, "we gave you an extra flower and extra LEAVES, so we feel we don't owe you anything else". I NEVER asked you for anything free- I PAID IN FULL for what I thought you would deliver; it's not even about money, it's the principles that matter- you are a DISHONEST COMPANY. I've seen all the complaints, so I know I'm not crazy. I will NEVERTHELESS do business with you again, and I've told my friends to NEVER do business with you either; I'm sure you don't care bc there's a sucker that will fall for your false advertisement. I have talked to florists too and they said Ava's Flowers are the WORST bc you pay very little to them as well. You are the the worst ever.
Regards,
[redacted]

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with this. Our records indicate that you have disputed this charge. Due to company policy we are not allowed to offer resolutions once that has been done and will work with your bank once they...

contact us. If this has not been disputed, please call our customer service at ###-###-#### so we may resolve this for you.

We do release our funds immediately, but it can take your bank a few days to reflect this. This refund was processed on 9/9 with a transaction number of [redacted]. This is the change that was done Order Changes:SUBTOTAL: $66.98 => $55.99COUPON: $5.00 => $4.32TOTAL: $75.93 => $65.62Billing Details Changes:no changesDelivery Details Changes:no changesProduct Changes:Code Product Qty TotalBALL-X Mylar Balloon 1 $6.99BALL-LX Latex Balloon 5 $10.00STRE-X-D What a Treat Bouquet 1 $49.99Changed ToCode Product Qty TotalSTRE-X-D What a Treat Bouquet 1 $49.99BALL-LX Latex Balloon 3 $6.00

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I see this order was under the holiday flex delivery as stated on the invoice that was emailed to you. This stated delivery could be the 2nd or the 3rd. When the local driver...

attempted to deliver on 1/3 the recipient was not available and we did not have permission to leave the order at the door. This was successfully delivered on 1/4.

My apologizes for the issues mentioned. Purple Orchid Planter was orders @$99.99 and the customer claimed that an incorrect orchid was delivered. A partial refund in the amount of $57.00 vs Transaction [redacted] was issued on 12/05/15.

Complaint: [redacted]
I am rejecting this response because: Credit Card (Debit)company has already processed the payment and they cannot do anything else for me. I am still requesting from Avas that they refund my payment.
Regards,
[redacted]

A refund of $41.93 has been applied to transaction id [redacted]The following email was sent to [redacted]A full refund in the amount of $41.93 has been issued. We have issued this refund in full. It may take your bank up to 10 days to process this refund.We apologize for any inconvenienceThe order has been refunded - Amount: $25.00 vs Transaction [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have accepted what was offered to me LAST WEEK WHICH IS AS FOLLOW:  My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order. I just tried calling, but was not able to reach you so I wanted to follow up with this email. I understand from the Revdex.com that you are requesting a refund of $33.39 and I see that a refund of $20.99 has already been issued. At this point, we are prepared to refund the additional $12.40. Please respond to the email indicating you acceptance of this resolution and I will have the refund processed at once. If there are any other concerns, please let me know when it would be best to contact you. I am not however, accepting Mr. [redacted] response that I misunderstood what was going on.  I've been a business executive for 30+ years, and I know what Ava's Flower staff did; they misrepresented themselves and did not tell me they were charging me for items like a note to go with the flowers, etc.  If only once they said, these items are all an additional $30, I would have said NO I DON'T WANT THAT, but there was no opportunity because they intentionally withheld this information and THOUGHT I wouldn't actually see the flowers.  This should be looked into further by the Revdex.com because I'm certain they do this to other customers who have no idea they are getting charged for items not specifically asked for and expecting a nice arrangement.
Regards,
[redacted]

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days...

for your bank/card to make those funds available to you again. 03/08/2017 10:14AMThe order has been refunded - Amount: $102.92 vs Transaction [redacted]