Burke Contractors Inc.

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days...

for your bank/card to make those funds available to you again. 03/08/2017 10:14AMThe order has been refunded - Amount: $102.92 vs Transaction [redacted]

My apologizes for the issues mentioned. Purple Orchid Planter was orders @$99.99 and the customer claimed that an incorrect orchid was delivered. A partial refund in the amount of $57.00 vs Transaction [redacted] was issued on 12/05/15.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have accepted what was offered to me LAST WEEK WHICH IS AS FOLLOW:  My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order. I just tried calling, but was not able to reach you so I wanted to follow up with this email. I understand from the Revdex.com that you are requesting a refund of $33.39 and I see that a refund of $20.99 has already been issued. At this point, we are prepared to refund the additional $12.40. Please respond to the email indicating you acceptance of this resolution and I will have the refund processed at once. If there are any other concerns, please let me know when it would be best to contact you. I am not however, accepting Mr. [redacted] response that I misunderstood what was going on.  I've been a business executive for 30+ years, and I know what Ava's Flower staff did; they misrepresented themselves and did not tell me they were charging me for items like a note to go with the flowers, etc.  If only once they said, these items are all an additional $30, I would have said NO I DON'T WANT THAT, but there was no opportunity because they intentionally withheld this information and THOUGHT I wouldn't actually see the flowers.  This should be looked into further by the Revdex.com because I'm certain they do this to other customers who have no idea they are getting charged for items not specifically asked for and expecting a nice arrangement.
Regards,
[redacted]

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I see this order was under the holiday flex delivery as stated on the invoice that was emailed to you. This stated delivery could be the 2nd or the 3rd. When the local driver...

attempted to deliver on 1/3 the recipient was not available and we did not have permission to leave the order at the door. This was successfully delivered on 1/4.

Complaint: [redacted]
I am rejecting this response because: like I said I DO NOT WANT ANYTHING TO DO WITH THIS CURRUPT BUSINESS EVER AGAIN. WHAT PART OF THE ORDER WAS NOT WHAT I ORDERED DONT YOU UNDERSTAND I AM NOT ACCEPTING ANYTHING THAT I DID NOT ORDER AND I AM NOT PAYING  FOR YOUR MISTAKE. YOU STOLE THE 18.00 CREDIT ALSO MY 13.00 AND YOU THINK I WANT MORE CREDIT FOR YOU TO STEAL.WHY COULD YOU NOT JUST SEND ME THE CORRECT PLANT IN THE 1ST PLACE.
Regards,
  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Credit Card (Debit)company has already processed the payment and they cannot do anything else for me. I am still requesting from Avas that they refund my payment.
Regards,
[redacted]

We do release our funds immediately, but it can take your bank a few days to reflect this. This refund was processed on 9/9 with a transaction number of [redacted]. This is the change that was done Order Changes:SUBTOTAL: $66.98 => $55.99COUPON: $5.00 => $4.32TOTAL: $75.93 => $65.62Billing Details Changes:no changesDelivery Details Changes:no changesProduct Changes:Code Product Qty TotalBALL-X Mylar Balloon 1 $6.99BALL-LX Latex Balloon 5 $10.00STRE-X-D What a Treat Bouquet 1 $49.99Changed ToCode Product Qty TotalSTRE-X-D What a Treat Bouquet 1 $49.99BALL-LX Latex Balloon 3 $6.00

A partial refund - Amount: $15.00 vs Transaction [redacted] was issued on 1/28/2016 and on 1/26/2016 an additional partial refund was issued in the amount of $17.97 for a total of $32.97.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

ORDER#[redacted], please accept my sincere condolences for your loss. The florist delivered this arrangement on 4/16 in the afternoon. It was delivered to the Mortuary by [redacted]. This was a memorial service on 4/17@11Am without a burial and the funeral home may have taken some of the flowers to...

the family. We have issued a partial refund in the amount of $32.93 based on the information provided by the florist who did deliver the arrangement to the funeral home for the service. A refund of $32.93 has been applied to transaction id [redacted]The following email was sent to "[redacted]":A refund in the amount of $32.93 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience.

As shown within the Avas website: my apologizes for the issues you have mentioned. This order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery service. We’ve been growing our floral business for more than 30 years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

This is in response to the complaint submitted by Ms. [redacted],We have received the rejection from Ms. [redacted] and have continued to reach out to her at the number provided as well as the email address that was provided in this complaint. To date, we have not received a response from Ms. [redacted]. We will continue to reach out to Ms. [redacted] and will advise the Revdex.com as soon as we have an update.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because: My ordered was  to be delivered 11-21-2015 ! If the arrangement was not able to be delivered by close of business on 11-21-2015 the order was to be cancelled ! After several calls this was made VERY clear. The customer service experts lied to me from the beginning stating that my order was out on the truck for delivery ! It makes no difference that the nurses signed for a delivery on 11-22-2015. I had already arrived at the hospital and taken care of the flowers from another source. On 11-22-2015 afternoon when a pitiful arrangement arrived I called the designer and told them the order was cancelled on 11-21-2015 due to non-delivery!They (Blossoms and Stems ) Refused to pick the flowers back up. It makes NO difference the nurses signed for them as they were not part of this transaction. 
Regards,
[redacted]

Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.  07/18/2016 1:01PM REFUNDED ORDER The order...

has been refunded - Amount: $130.94 vs Transaction [redacted]

As shown within the  Avas website for all users to view before placing their order;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.  ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.

Complaint: [redacted]
I am rejecting this response because: It is 100% incorrect information. I submitted two photos (for TWO separate bouquets) on behalf of the flowers that were delivered via AvasFlowers.net. I sent this complaint with BOTH photos to Avas Flowers on February 3rd, 2017 at 9:52PM after receiving the photographs from the recipients. It is NO surprise to me that Ava's flowers is a florist aggregator. With that being said, BOTH florists that worked on BEHALF of Avas Flowers did NOT supply what I had purchased. Firstly, I did NOT purchase "Titanic Roses". I DID purchase "Pink Bouquet" which is evident in BOTH receipts that were sent to my email address on February 3rd 2017 at 11:00AM. That explains the claim "they do not carry the roses" because I ordered a COMPLETELY different bouquet. I continuously tried to contact Avas Flowers and CONTINUOUSLY had issues with the service. NEVER ONCE during the MANY conversations with Avas FLowers employees, did they ask for me to send ANOTHER photograph of "the complete bouquet." The latest issue I have was after I sent the last complaint I sent to Revdex.com. If whatever issues I experienced prior to this last response was not unfathomable enough, the florist (ON BEHALF OF AVAS FLOWERS) showed up at one of the recipients houses AGAIN and demanded to take the horrific flowers away without replacing or trying to compensate the issue. 100% unacceptable service on SO many levels. I stand by my original claim wondering "how in the WORLD can Avas Flowers still be in business" if this is how they handle their customers? You can CLEARLY see just by the incorrect response Avas Flowers submitted, that there are no other words to describe the service I have experienced with Avas Flowers other than ABSOLUTELY HORRIFIC.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After many attempts to resolve, it's a shame it took this for them to do something. Not what I wanted, but they did something.
Regards,
[redacted]

My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a...

few days for your bank/card to make those funds available to you again.08/31/2016 12:09PM by [redacted]REFUNDED ORDERThe order has been refunded - Amount: $58.93 vs Transaction [redacted]

This is in response to the complaint submitted by Ms. [redacted],We have reviewed this rejection and do not understand why Ms. [redacted] would feel that we have not reached out to her. Our records show that this order was refunded in full on 5/25. We then called Ms. [redacted] on the phone number provided in this complaint and left voicemail advising of this refund but asking her to please contact us if there were any further concerns. We also sent an email to the address provided in the complaint on 5/25 with the refund details though Ms. [redacted] email security may have moved this to a spam folder. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers