Burke Contractors Inc.

My apologizes for the issues mentioned. Your on line order was for the following:Fruitful Blessings Basket @$64.99 which was described on line: Our Fruitful Blessings Basket is a delicious gift for any lucky recipient to receive. Fresh fruits and gourmet treats are artfully arranged in a...

lovely wicker basket, with no indication of what type of fruits or what gormet treats are to be used. Assortment may vary depending on availability.*Fruit Baskets may require 24 hour notice for delivery in some areas.*Bow and flowers depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The florist used this recipe to fill the basket to value: fruit and gourmet handled basket, a Bow and a Fullsize Greeting Card - CongratulationsThis was delivered on 3/28/2016 @1:30 and since you did not indicate a signature, [redacted] was indicated to the recipient, as the sender, with your permission.Upon looking at your order history, we were able to find outthat you placed the order on our website and utilized theself service tools. Whenever a customer orders online, wegive them the option to add personalized messages as well asinclude their signature, which you did not do.As indicated in the on line description, "the photo is a depiction of an arrangement that will be made as similar as possible with the same look and feel". It also states that the assortment may vary depending on availability. Within the substitution policy:In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet items. As a result, the components to create your fruit or gourmet basket may vary based on market availability. Based on the policies mentioned, the customer's request for a full refund is hereby denied.As a courtesy, the cost of the card was refunded: Amount: $3.99 vs Transaction [redacted]

To whom it may concern,Thank you for taking the time to reach out regarding [redacted]' recent order. Though [redacted]' order was not delivered on 2/14 as he placed his order during the flex delivery period, he did agree to deliver red roses to [redacted] from our Farm Fresh Facility...

on an alternate date. This upgrade came at no additional cost, but the customer should've been informed nothing would be available from this facility until today, 2/22. The order has since been delivered. If there is a quality issue, we will assist him by redelivering another bouquet. Thank you and have a great day.

I have had IT remove this customer from all lists. We do not keep credit card information for security reasons.

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. We can only discuss an order with the customer and not the recipient.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  I just spoke with [redacted] at Ava's and he refunded my order in full.  Thank you for your help!

A partial refund - Amount: $15.00 vs Transaction [redacted] was issued on 1/28/2016 and on 1/26/2016 an additional partial refund was issued in the amount of $17.97 for a total of $32.97.

Complaint: [redacted]
I am rejecting this response because: like I said I DO NOT WANT ANYTHING TO DO WITH THIS CURRUPT BUSINESS EVER AGAIN. WHAT PART OF THE ORDER WAS NOT WHAT I ORDERED DONT YOU UNDERSTAND I AM NOT ACCEPTING ANYTHING THAT I DID NOT ORDER AND I AM NOT PAYING  FOR YOUR MISTAKE. YOU STOLE THE 18.00 CREDIT ALSO MY 13.00 AND YOU THINK I WANT MORE CREDIT FOR YOU TO STEAL.WHY COULD YOU NOT JUST SEND ME THE CORRECT PLANT IN THE 1ST PLACE.
Regards,
  [redacted]

As shown within the Avas website: my apologizes for the issues you have mentioned. This order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery service. We’ve been growing our floral business for more than 30 years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We have received the rejection from Ms. [redacted] and have continued to reach out to her at the number provided as well as the email address that was provided in this complaint. To date, we have not received a response from Ms. [redacted]. We will continue to reach out to Ms. [redacted] and will advise the Revdex.com as soon as we have an update.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  I see you spoke with customer service on 5/23 and were offered a redeliver and $20 of store credit and that this was refused.  At this point, we could offer a direct refund of $13.95.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My ordered was  to be delivered 11-21-2015 ! If the arrangement was not able to be delivered by close of business on 11-21-2015 the order was to be cancelled ! After several calls this was made VERY clear. The customer service experts lied to me from the beginning stating that my order was out on the truck for delivery ! It makes no difference that the nurses signed for a delivery on 11-22-2015. I had already arrived at the hospital and taken care of the flowers from another source. On 11-22-2015 afternoon when a pitiful arrangement arrived I called the designer and told them the order was cancelled on 11-21-2015 due to non-delivery!They (Blossoms and Stems ) Refused to pick the flowers back up. It makes NO difference the nurses signed for them as they were not part of this transaction. 
Regards,
[redacted]

ORDER#[redacted], please accept my sincere condolences for your loss. The florist delivered this arrangement on 4/16 in the afternoon. It was delivered to the Mortuary by [redacted]. This was a memorial service on 4/17@11Am without a burial and the funeral home may have taken some of the flowers to...

the family. We have issued a partial refund in the amount of $32.93 based on the information provided by the florist who did deliver the arrangement to the funeral home for the service. A refund of $32.93 has been applied to transaction id [redacted]The following email was sent to "[redacted]":A refund in the amount of $32.93 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience.

: Please accept my sincere condolences for your lossThe customer ordered a White Sympathy Spray @$199.99 and the on line description of the arrangement ordered was as follows:Our White Sympathy Spray is a simple, yet elegant tribute to a loved one lost, with no indication of the type or the...

amount of flowers that are to be used to fill it to value. Artfully arranged with all white flowers, this oval spray conveys peace and serenity and is a thoughtful way to honor their life.*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: [redacted] The recipe that the florist used: 12 white snaps, 5 white spiders, 6 white premium white vendella roses, 4 stems mardi gras, white monte casino, 12 white carnations, greens/leather type and pittsoporum on a 5' easel and was filled to value.As shown, since the banner were missing, their cost has been refunded;A refund of $19.98 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $19.98 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

My apologizes for the issues mentioned. I've spoken to the florist who had quality issues with their Lilies and was not able to make the delivery as requested. The next day, fresh lilies arrived and they attempted delivery, but recipient refused to accept the flowers. A partial refund of...

$10.00 was already issued and to receive the balance, for the cost of the arrangement, $57.99, the customer will need to call customer service @###-###-#### and provide their credit card information that was used for the original purchase since we do not keep the information for more than 30 days. Thank you for your understanding.

My apologizes for the issues mentioned. As shown below, the florist made the arrangement as indicated in the recipe and it was delivered on 11/22/15 and signed for by the nurses station/A.Hamett. Since the customer has contacted her bank to dispute the charges, we will not respond to this complaint...

until we are contacted by the customers bank. Thank you for your understanding.The on line description of the arrangement ordered was as follows: Bouncing Baby Boy Bouquet;Welcome a sweet new baby boy with this gorgeous arrangement fit for the newest addition to the family.  White lilies, yellow roses, blue delphinium and purple monte casino asters come together beautifully in a lovely glass vase, with no indication of the amount of flowers that are to be used. Suitable for a variety of other occasions as well.*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. Florists recipe used to fill the arrangement to value:A clear vase with 5 yellow roses, 3 stems of white lilies,accented with purple monte casino & blue delphinium, arranged tight.

My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a...

few days for your bank/card to make those funds available to you again.08/31/2016 12:09PM by [redacted]REFUNDED ORDERThe order has been refunded - Amount: $58.93 vs Transaction [redacted]

My apologizes for the issues mentioned. As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Monday, 04/04/2016, before 4PM(local time). we will do our best to try and deliver by this time, however, it is not guaranteed.Avas policies...

shown within the Avas website for all users to view:Typically during normal circumstances and seasons, deliveries are made from hours ranging from 9am-7pm local time. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.With reference to the customers request for a $25.00 refund, it is not offered based on the policies shown above regarding "delivery time not guaranteed". The website also states;We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.

I am rejecting this response because:They are only refunding $13.95 when I paid $76.93. I did not get what I paid for and I don't think they should get away with false advertising and lack of customer service. When I tried to call business number it was disconnected.