Burke Contractors Inc.

My name is Chris with Avas Flowers customer service management. I'm very sorry that the arrangement did not meet your expectations. Had we known about this sooner, we might have been able to resolve this for you.In addition to the $16 refund that has already been issued, we can also issue $20 of...

store credit that never expires and may be used anywhere in the country.SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were given a refund of $59.45.   This is from our website:SATISFACTION COMMITMENT AND RETURN POLICYIn...

the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within 7 days of delivery for a full refund of the cost of the item, less any service fees. Hand-delivered floral product or perishable goods may be returned in its original state within 24 hours of delivery and may be subject to a 50% restocking fee of the cost of the product.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  as I said; at this point, the only thing I will accept is a full refund.  It is way past Valentine's day, which is when I either...

requested a refund or for you to deliver the correct item.  Again, I want a full refund.  $53.94.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After many attempts to resolve, it's a shame it took this for them to do something. Not what I wanted, but they did something.
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We have reviewed this rejection and do not understand why Ms. [redacted] would feel that we have not reached out to her. Our records show that this order was refunded in full on 5/25. We then called Ms. [redacted] on the phone number provided in this complaint and left voicemail advising of this refund but asking her to please contact us if there were any further concerns. We also sent an email to the address provided in the complaint on 5/25 with the refund details though Ms. [redacted] email security may have moved this to a spam folder. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,  I was issued a full refund for my purchase of a flower arrangement from Ava's flowers. I am satisfied with this action. Thank you, 
[redacted]

Complaint: [redacted]
I am rejecting this response because: The business included inaccurate information in the complaint response.  I would like for them to acknowledge that no arrangement was ever received and no service was provided despite multiple attempts by myself to get the issue corrected.  And even after I contacted them a final time to get a refund, it took an hour on the phone with them to receive the refund.
Regards,
[redacted]

My name is [redacted] with Avas Flowers customer service management. I'm very sorry that the arrangement did not meet your expectations. Had we known about this sooner, we might have been able to resolve this for you. At this point, it is too late for us to question the designer on this. This is from our...

Website: SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTell us why here... This was delivered on 5/8 and we did not receive a call till 5/10.

My apologizes for the issues mentioned.  As a courtesy to the customer, since she has refused a replacement, the handling & service charges of $13.95 have been refunded.We will not be issuing $15.00 in store credits or any additional offers to resolve this complaint. Our policy states that...

we will offer to pick up and replace the arrangement delivered and that was refused by the customer.Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy:In the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit. A refund of $13.95 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $13.95 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

As shown within the  Avas website for all users to view before placing their order;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.  ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.

Complaint: [redacted]
I am rejecting this response because:I don't think the refund is fair.. this business confirmed on Friday that the arrangement would be there that day FRIDAY (fast and cheap is avas motto) well.. try slow and expensive and late.... I would accept a 50 dollar refund... no less.. the embarrassment alone in MISSING a holiday arrangement when THEY SAID IT WOULD GET THERE THE DAY OF THE ORDER (2 days early for mothers day)... it should be a complete refund... I received a email a few hours later on friday saying that they dropped the ball and could not deliver the arrangement.. tried calling over 20 times to cancel but not response...  after that all you get is the run around and double speak.... so yes I'm not satisfied with is refund.
Regards,
[redacted]

My apologizes for the issues mentioned. as shown, a refund was issued;The order has been refunded - Amount: $66.94 vs Transaction [redacted]

Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again.  07/18/2016 1:01PM REFUNDED ORDER The order...

has been refunded - Amount: $130.94 vs Transaction [redacted]

Complaint: [redacted]
I am rejecting this response because: It is 100% incorrect information. I submitted two photos (for TWO separate bouquets) on behalf of the flowers that were delivered via AvasFlowers.net. I sent this complaint with BOTH photos to Avas Flowers on February 3rd, 2017 at 9:52PM after receiving the photographs from the recipients. It is NO surprise to me that Ava's flowers is a florist aggregator. With that being said, BOTH florists that worked on BEHALF of Avas Flowers did NOT supply what I had purchased. Firstly, I did NOT purchase "Titanic Roses". I DID purchase "Pink Bouquet" which is evident in BOTH receipts that were sent to my email address on February 3rd 2017 at 11:00AM. That explains the claim "they do not carry the roses" because I ordered a COMPLETELY different bouquet. I continuously tried to contact Avas Flowers and CONTINUOUSLY had issues with the service. NEVER ONCE during the MANY conversations with Avas FLowers employees, did they ask for me to send ANOTHER photograph of "the complete bouquet." The latest issue I have was after I sent the last complaint I sent to Revdex.com. If whatever issues I experienced prior to this last response was not unfathomable enough, the florist (ON BEHALF OF AVAS FLOWERS) showed up at one of the recipients houses AGAIN and demanded to take the horrific flowers away without replacing or trying to compensate the issue. 100% unacceptable service on SO many levels. I stand by my original claim wondering "how in the WORLD can Avas Flowers still be in business" if this is how they handle their customers? You can CLEARLY see just by the incorrect response Avas Flowers submitted, that there are no other words to describe the service I have experienced with Avas Flowers other than ABSOLUTELY HORRIFIC.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have not been reinbursed at all. I even had [redacted] do a three way call with me on the line and the representive told us there was no reinbursement made. This company is unbelievable. They lie about everything.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am waiting action to be taken through my credit card company.  Hopefully this will be resolved within the next 30 days.
Regards,
[redacted]

I am rejecting this response because: I was not satisfied with getting the "reward points" as I don't want to order flowers from your company again!  We spent around $150 and the arrangement (picture attached) was maybe a $50 bouquet of flowers!!!!!! We wanted a really nice arrangement for our friend that past away, spent the money to do so and it was maybe a $50 arrangement!  Take your points, I don't want them!  I would like some of my money back!  You are a family owned business and I would expect for you to treat this issue as tho it mattered!  I lost my friend in a terrible car accident and the flower arrangement had close to the color scheme but was very badly put together.  I would like some of my money back - keep your "reward points"!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It should not have been this difficult to get refunded by Avas Flowers. Thank you for your assistance.
Regards,
[redacted]