Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

My apologizes for the issues mentioned. as shown, a refund was issued;The order has been refunded - Amount: $66.94 vs Transaction [redacted]

My name is [redacted] with Avas Flowers customer service management. I'm very sorry that the arrangement did not meet your expectations. Had we known about this sooner, we might have been able to resolve this for you. At this point, it is too late for us to question the designer on this. This is from our...

Website: SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store creditTell us why here... This was delivered on 5/8 and we did not receive a call till 5/10.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,  I was issued a full refund for my purchase of a flower arrangement from Ava's flowers. I am satisfied with this action. Thank you, 
[redacted]

My name is Chris with Avas Flowers customer service management. I'm very sorry that the arrangement did not meet your expectations. Had we known about this sooner, we might have been able to resolve this for you.In addition to the $16 refund that has already been issued, we can also issue $20 of...

store credit that never expires and may be used anywhere in the country.SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because: I was not satisfied with getting the "reward points" as I don't want to order flowers from your company again!  We spent around $150 and the arrangement (picture attached) was maybe a $50 bouquet of flowers!!!!!! We wanted a really nice arrangement for our friend that past away, spent the money to do so and it was maybe a $50 arrangement!  Take your points, I don't want them!  I would like some of my money back!  You are a family owned business and I would expect for you to treat this issue as tho it mattered!  I lost my friend in a terrible car accident and the flower arrangement had close to the color scheme but was very badly put together.  I would like some of my money back - keep your "reward points"!

My apologizes for the issues mentioned. As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Monday, 04/04/2016, before 4PM(local time). we will do our best to try and deliver by this time, however, it is not guaranteed.Avas policies...

shown within the Avas website for all users to view:Typically during normal circumstances and seasons, deliveries are made from hours ranging from 9am-7pm local time. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.With reference to the customers request for a $25.00 refund, it is not offered based on the policies shown above regarding "delivery time not guaranteed". The website also states;We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.

My apologizes for the issues mentioned. I've spoken to the florist who had quality issues with their Lilies and was not able to make the delivery as requested. The next day, fresh lilies arrived and they attempted delivery, but recipient refused to accept the flowers. A partial refund of...

$10.00 was already issued and to receive the balance, for the cost of the arrangement, $57.99, the customer will need to call customer service @###-###-#### and provide their credit card information that was used for the original purchase since we do not keep the information for more than 30 days. Thank you for your understanding.

Complaint: [redacted]
I am rejecting this response because:I don't think the refund is fair.. this business confirmed on Friday that the arrangement would be there that day FRIDAY (fast and cheap is avas motto) well.. try slow and expensive and late.... I would accept a 50 dollar refund... no less.. the embarrassment alone in MISSING a holiday arrangement when THEY SAID IT WOULD GET THERE THE DAY OF THE ORDER (2 days early for mothers day)... it should be a complete refund... I received a email a few hours later on friday saying that they dropped the ball and could not deliver the arrangement.. tried calling over 20 times to cancel but not response...  after that all you get is the run around and double speak.... so yes I'm not satisfied with is refund.
Regards,
[redacted]

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were given a refund of $59.45.   This is from our website:SATISFACTION COMMITMENT AND RETURN POLICYIn...

the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within 7 days of delivery for a full refund of the cost of the item, less any service fees. Hand-delivered floral product or perishable goods may be returned in its original state within 24 hours of delivery and may be subject to a 50% restocking fee of the cost of the product.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It should not have been this difficult to get refunded by Avas Flowers. Thank you for your assistance.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have not been reinbursed at all. I even had [redacted] do a three way call with me on the line and the representive told us there was no reinbursement made. This company is unbelievable. They lie about everything.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  as I said; at this point, the only thing I will accept is a full refund.  It is way past Valentine's day, which is when I either...

requested a refund or for you to deliver the correct item.  Again, I want a full refund.  $53.94.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am waiting action to be taken through my credit card company.  Hopefully this will be resolved within the next 30 days.
Regards,
[redacted]

: Please accept my sincere condolences for your lossThe customer ordered a White Sympathy Spray @$199.99 and the on line description of the arrangement ordered was as follows:Our White Sympathy Spray is a simple, yet elegant tribute to a loved one lost, with no indication of the type or the...

amount of flowers that are to be used to fill it to value. Artfully arranged with all white flowers, this oval spray conveys peace and serenity and is a thoughtful way to honor their life.*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: [redacted] The recipe that the florist used: 12 white snaps, 5 white spiders, 6 white premium white vendella roses, 4 stems mardi gras, white monte casino, 12 white carnations, greens/leather type and pittsoporum on a 5' easel and was filled to value.As shown, since the banner were missing, their cost has been refunded;A refund of $19.98 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $19.98 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

Complaint: [redacted]
I am rejecting this response because: The business included inaccurate information in the complaint response.  I would like for them to acknowledge that no arrangement was ever received and no service was provided despite multiple attempts by myself to get the issue corrected.  And even after I contacted them a final time to get a refund, it took an hour on the phone with them to receive the refund.
Regards,
[redacted]

I am rejecting this response because:They are only refunding $13.95 when I paid $76.93. I did not get what I paid for and I don't think they should get away with false advertising and lack of customer service. When I tried to call business number it was disconnected.

My apologizes for the issues mentioned. As shown below, the florist made the arrangement as indicated in the recipe and it was delivered on 11/22/15 and signed for by the nurses station/A.Hamett. Since the customer has contacted her bank to dispute the charges, we will not respond to this complaint...

until we are contacted by the customers bank. Thank you for your understanding.The on line description of the arrangement ordered was as follows: Bouncing Baby Boy Bouquet;Welcome a sweet new baby boy with this gorgeous arrangement fit for the newest addition to the family.  White lilies, yellow roses, blue delphinium and purple monte casino asters come together beautifully in a lovely glass vase, with no indication of the amount of flowers that are to be used. Suitable for a variety of other occasions as well.*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. Florists recipe used to fill the arrangement to value:A clear vase with 5 yellow roses, 3 stems of white lilies,accented with purple monte casino & blue delphinium, arranged tight.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]