Burke Contractors Inc.

To whom it may concern,According to our records a re-delivery of this arrangement was made on 2/16/2017:Signature On File confirms delivery on 02-16-2017 at 05:20 PM

Complaint: [redacted]
I am rejecting this response because: Chris called my phone and promised a full refund on the order and it has not been refunded yet. I cannot close this complaint until the refund shows up on my card statement. I am checking daily and will alert the Revdex.com as soon as it is posted. 
Regards,
[redacted]

We do not have any indication of the fact that the customer was told the he would receive 10 Roses since the on line description is not as mentioned. The florist filled the arrangement as requested and as indicated in the product description too. Blooming Romance Bouquet; 10 stems Roses and Carnations @$69.99. The on line description of the arrangement ordered was as follows: The Blooming Romance Bouquet is a spectacular display of love and affection. Red roses and red carnations come together to create a romantic and sophisticated arrangement set elegantly in a clear vase. Make this occasion that much more special with the perfect flower arrangement that expresses your heart's sentiments. *Bows and Ribbons depicted in this arrangement are not included. Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. There is no indication of the amount of Roses or carnations used to fill the arrangement to value. 10 stems Roses and carnations total with no breakdown. The recipe that the florist used to fill the arrangement to value: A vase of 5 red roses, 5 red carnations, arranged with pitosporum, green berries, and a red satin bow. As shown within the Avas website: We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.

I am rejecting this response because:
     It is completely evident that Ava's has a pattern of deceitful business practices given they have an [F] rating with the Revdex.com, they have entire Facebook page devoted to exposing what a scam they are, and the negative online reviews are countless.  This only affirms the fact that when you are online you had better do your research to avoid being scammed.   I only wish I had researched Ava's before calling them.     Ava's will defer to their Terms of Service, and they can write whatever they like in their terms.  This, however, does not give Ava's license to act fraudulently.     First, I thought I was dealing with a local shop because of the way the misrepresent themselves in their advertising.  Then, I was lied to on multiple occasions about the delivery date of the flowers, once over the phone when I originally ordered the flowers, and once via email later in the process.  When I found out the flowers had still not been delivered when I was told they would be, I began to investigate and called Ava's.  After being on hold forever and being disconnected multiple times I was finally prompted to leave a call back number and was not called back until the next day.  I was then informed they would be arriving late and was given zero chance to cancel and/or get a refund.  Finally, when the flowers arrived (5 days after I ordered them) they were not in satisfactory condition and were refused at the door.     When you look into Ava's (and you do not have to look very far) you will find that this scenario repeats itself over and over.  This is definitively fraud and it's criminal.     The only resolution to this situation is a full refund in the amount of $66.93.

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  We do have confirmation that delivery was successful the next day. If you will give us a chance to show that this is not how our orders are usually processed, I have...

credited you with $20 store credit that never expires and may be used anywhere in the country.

My apologizes for the issued. The order has been refunded - Amount: $76.93 vs Transaction [redacted]on 3/21/2016. Since the recipient filed this complaint and the refund was issued, the complaint should be closed. Thank you for your understanding.

My apologizes for the issues mentioned. I've spoken to the florist who picked up the arrangement in question and replaced them on 5/9 between 1PM - 5Pm. We have closed this complaint and appreciate if you would do the same. Thank you

My apologizes for the issues mentioned. as shown, a refund was issued on 5/8/2016;The order has been refunded - Amount: $68.93 vs Transaction [redacted]

Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again. 06/05/2016 10:53AM CHARGE CREDITCARD SYSTEM...

$72.93 N/A 06/13/2016 5:52PM REFUND CREDITCARD [redacted] $-45.44 N/A 06/11/2016 11:06AM REFUND CREDITCARD [redacted] $-20.20 N/A 06/09/2016 12:54PM REFUND CREDITCARD [redacted] $-7.29 N/A Balance: $0.00

To Whom It May Concern,Thank you for taking the time to reach out to us regarding this order. I have carefully reviewed the order, and I can confirm this was supposed to be cancelled in our system as requested by Ms. [redacted]. I apologize for any issues this may have caused. I have issued a full...

refund to Ms. [redacted] card in the amount of $53.94.The order has been refunded - Amount $53.94 vs Transaction [redacted]

My name is Chris with Avas Flowers management and I’m very sorry that you felt the difference between the delivery fee and the service fee was not fully explained. We do require customers to check that they have read the terms and conditions and we show the full total before final confirmation of...

payment. Since you feel this was not made clear, I have credited you with $15 store credit that never expires and may be used anywhere in the country. This would be more than enough to cover any future handling charge.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however I don't think it is right on the business side but it's ok.
I guess in today's business world there is no more honor but $$$ in their eyes
Regards,
[redacted]

I filed a complaint on Avas Flowers. I just wanted to let you know that I got the refund.        Thank you,

To Whom it May Concern,The customer Mrs. [redacted] placed her order via our website on February 14th,2017. The customer agreed to our holiday flex policy that states: Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day,...

Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday. Mrs. [redacted] placed the delivery time for any time before 4 pm, as stated on her invoice delivery times are not guaranteed:This order has been placed on FLEX DELIVERY! Delivery On: 02/14/2017 or 02/15/2017! Preferred Delivery Date: Tue, 02/14/2017 before 4PM (local time) We will do our best to try and deliver by this time however it is not guaranteed The customer is not eligible for a refund at this time, as per the floral arrangement not being up to standards, we have not received any product quality complaints since the receipt of the product.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  As per her...

request we have issued an additional refund to accuarately reflect what this arrangment should have been.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I called Avas to give my credit card information and they told me they did not need it and would give me a full refund. They also said they would send me a confirmation email which I have not yet received. I would like to keep this case open until I see the refund post to my account and have received the confirmation email.
Regards,
[redacted]

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you are refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.09/25/2016 1:59PM REFUND CREDITCARD $-13.95 09/22/2016 2:00AM REFUND CREDITCARD $-54.97

We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution...

Policies. I have attached a copy of Our Substitution Policy for your viewing.Product Recipe: small red vase w/ 1 light pink rose, 2 red roses, 3 stems pink alstroe, w/ greens**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**SUBSTITUTIONSThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value.Minor substitutions may be made without prior consent or approval from the Customer. Some examples of minor substitutions include:In a single-type flower arrangement, such as an all tulip or all rose arrangement, we will make every attempt to include only the same flower color(s), but we may have to substitute with another color of the same flower.In mixed arrangements, we will do our best to adhere to the color scheme and may substitute individual flowers with a similar one of equal or greater value.In dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plant.In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet items. As a result, the components to create your fruit or gourmet basket may vary based on market availability.Substitution of some keepsake items will be made only with another novelty keepsake item of the same nature, theme, or occasion.

A refund of $95.91 has been applied to transaction id [redacted]The following email was sent to "t[redacted]":A full refund in the amount of $95.91 has been issued. We have issued this refund in full. It may take your bank up to 10 days to process this refund.We apologize for any...

inconvenience