Burke Contractors Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  We do have confirmation that delivery was successful the next day. If you will give us a chance to show that this is not how our orders are usually processed, I have...

credited you with $20 store credit that never expires and may be used anywhere in the country.

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.The order has been refunded - Amount: $172.90 vs Transaction [redacted]

The florist has agreed to re deliver the arrangement at no additional cost to the customer.

To Whom It May Concern,Thank you for taking the time to reach out to us regarding this order. I have carefully reviewed the order, and I can confirm this was supposed to be cancelled in our system as requested by Ms. [redacted]. I apologize for any issues this may have caused. I have issued a full...

refund to Ms. [redacted] card in the amount of $53.94.The order has been refunded - Amount $53.94 vs Transaction [redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Delivering the flowers today (Tuesday June 30th 2015) after 5pm would be fine. Please send me a photo by email prior to delivery so I may approve at [redacted]. Thank you for correcting this issue. Sadly it wasn't rectified initially and I had to get the Revdex.com involved but at lease in the end, not without a forceful hand Ava's Flowers is doing the right thing.

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter.  We...

believe this matter is now resolved and we have reached out to Mr. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

In order to respond to this complaint, the original order# needs to be provided or the correct email used at the time the order was placed. based on the information provided, no order has been found. Thank you for your understanding, Robert

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My apologizes for the issues mentioned. as shown, a refund was issued;A refund of $62.93 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $62.93 has been issued. It may take your bank up to 10 days to process this refund. We...

apologize for any inconvenience

My name is Chris with Avas Flowers management and I’m very sorry that you felt the difference between the delivery fee and the service fee was not fully explained. We do require customers to check that they have read the terms and conditions and we show the full total before final confirmation of...

payment. Since you feel this was not made clear, I have credited you with $15 store credit that never expires and may be used anywhere in the country. This would be more than enough to cover any future handling charge.

A refund of $95.91 has been applied to transaction id [redacted]The following email was sent to "t[redacted]":A full refund in the amount of $95.91 has been issued. We have issued this refund in full. It may take your bank up to 10 days to process this refund.We apologize for any...

inconvenience

My name is Chris with the Avas Flowers customer service management and I’m very sorry that this was delivered a day later than requested. As an apology, I have refunded $10 directly back to your card. Since the order was delivered and received, we will not be able to issue a full refund.

ORDER#[redacted], my apologizes for ther issues mentioned. The customer needs to review the policy regarding attempted delivery and advise as to their resolution based on that specific policy shown below.The florist indicated the following:On 4/27,no one home, will attempt tomorrowOn 4/28,...

CUSTOMER REFUSED DELIVERY. The Avas policy regarding attempted delivery:Attempted Delivery:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when available. In some cases we may need to charge an additional fee to re-deliver the product depending upon the location. If you choose to cancel the delivery and the order after an attempt has been made to deliver the product ordered, we are only able to issue a refund to you for the cost of the arrangement. If a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded.  We will offer a redelivery to a valid recipient or address if requested and provided by the customer. This order was called in @2:43 for same day delivery before 6PM. 2 PM local time is our cutoff for Same Day Deliveries.  We will make our best effort to make these deliveries the same day.  Any order placed for Same Day Delivery after 2 PM local time will in most cases be delivered the following business day. We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times.

My apologizes for the issues mentioned. This order was placed on line 5/6/2016 and falls within the holiday policies shown below:In an effort to provide you a better service this coming Mother's Day, we would like to replace your original arrangement into a designers choice. We understand how...

important the occasion is and it's not our intention to deliver different arrangement. Due to a high volume of orders, we decided to deliver our best designers choice that the recipient would surely love. We wanted to make sure that your effort will be recognize in this special day. We are looking forward to do business with you in the future.Thank you for your understanding. This email was sent to the customer on Sunday, 5/8/2016;Thank you for your recent order. To ensure that your loved one receives their special arrangement, there may be a few alterations. Our designers have crafted the most beautiful arrangements in honor of Mother´s Day and your loved one will surely enjoy it! Due to the volume of the orders for Mother's day, we ran out of mug which is hard good for your chosen arrangement, we will substitute it with a vase. Please be assured that it will be just as beautiful if not more than the one ordered. All attempts will be exhausted to ensure that your arrangement is delivered during the holiday period, however this is going to a school address so we will proceed with the delivery on May 9, 2016. We appreciate your business and look forward to serving you. The customer was notified on 5/6 of the revised delivery date and it was accepted. Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.  ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.As a sign of good faith, I have issued a partial refund in the amount of $9.99 as shown below.A refund of $9.99 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $9.99 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom it May Concern,The customer Mrs. [redacted] placed her order via our website on February 14th,2017. The customer agreed to our holiday flex policy that states: Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day,...

Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday. Mrs. [redacted] placed the delivery time for any time before 4 pm, as stated on her invoice delivery times are not guaranteed:This order has been placed on FLEX DELIVERY! Delivery On: 02/14/2017 or 02/15/2017! Preferred Delivery Date: Tue, 02/14/2017 before 4PM (local time) We will do our best to try and deliver by this time however it is not guaranteed The customer is not eligible for a refund at this time, as per the floral arrangement not being up to standards, we have not received any product quality complaints since the receipt of the product.

We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution...

Policies. I have attached a copy of Our Substitution Policy for your viewing.Product Recipe: small red vase w/ 1 light pink rose, 2 red roses, 3 stems pink alstroe, w/ greens**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**SUBSTITUTIONSThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value.Minor substitutions may be made without prior consent or approval from the Customer. Some examples of minor substitutions include:In a single-type flower arrangement, such as an all tulip or all rose arrangement, we will make every attempt to include only the same flower color(s), but we may have to substitute with another color of the same flower.In mixed arrangements, we will do our best to adhere to the color scheme and may substitute individual flowers with a similar one of equal or greater value.In dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plant.In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet items. As a result, the components to create your fruit or gourmet basket may vary based on market availability.Substitution of some keepsake items will be made only with another novelty keepsake item of the same nature, theme, or occasion.

I apologize for any inconvenience. As a matter of satisfying you in regards to your recent order, I can issue you a partial refund of $13.95 back to the credit card that was used at the time of purchase. Would you like me to take care of that for you today? ON LINE ORDER PROCESSING:In order...

for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery. Minor substitutions may be made without prior consent or approval from the Customer.