Burke Contractors Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.[redacted]The order has been refunded - Amount: $151.88 vs Transaction [redacted]

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again11/25/2016 1:25PM by [redacted] ([redacted])REFUNDED ORDERThe order has been refunded - Amount: $65.93 vs Transaction [redacted]

Complaint: [redacted]
I am rejecting this response because: Chris called my phone and promised a full refund on the order and it has not been refunded yet. I cannot close this complaint until the refund shows up on my card statement. I am checking daily and will alert the Revdex.com as soon as it is posted. 
Regards,
[redacted]

We do not have any indication of the fact that the customer was told the he would receive 10 Roses since the on line description is not as mentioned. The florist filled the arrangement as requested and as indicated in the product description too. Blooming Romance Bouquet; 10 stems Roses and Carnations @$69.99. The on line description of the arrangement ordered was as follows: The Blooming Romance Bouquet is a spectacular display of love and affection. Red roses and red carnations come together to create a romantic and sophisticated arrangement set elegantly in a clear vase. Make this occasion that much more special with the perfect flower arrangement that expresses your heart's sentiments. *Bows and Ribbons depicted in this arrangement are not included. Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. There is no indication of the amount of Roses or carnations used to fill the arrangement to value. 10 stems Roses and carnations total with no breakdown. The recipe that the florist used to fill the arrangement to value: A vase of 5 red roses, 5 red carnations, arranged with pitosporum, green berries, and a red satin bow. As shown within the Avas website: We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.

To whom it may concern,According to our records a re-delivery of this arrangement was made on 2/16/2017:Signature On File confirms delivery on 02-16-2017 at 05:20 PM

My apologizes for the issued. The order has been refunded - Amount: $76.93 vs Transaction [redacted]on 3/21/2016. Since the recipient filed this complaint and the refund was issued, the complaint should be closed. Thank you for your understanding.

My apologizes for the issues mentioned.Blooming Romance Bouquet;10 stems Roses and Carnations @$69.99. The on line description of the arrangement ordered was as follows: The Blooming Romance Bouquet is a spectacular display of love and affection. Red roses and red carnations come together...

to create a romantic and sophisticated arrangement set elegantly in a clear vase.  Make this occasion that much more special with the perfect flower arrangement that expresses your heart's sentiments. *Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. There is no indication of the amount of Roses or carnations used to fill the arrangement to value. 10 stems Roses and carnations total with no breakdown.  The recipe that the florist used to fill the arrangement to value: A vase of 5 red roses, 5 red carnations, arranged with pitosporum, green berries, anda red satin bow.As shown within the Avas website:We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.

Our response is not intended to be an insult, but the Avas policy is very specific in its terms. When the customer placed their order, they need to have read all of Terms of Service agreement, so when a problem arises, they know what can be done to resolve the issues. Based on the Avas policy, the on line description and the recipe that the florist used: I apologize for any inconvenience. As a matter of satisfying you in regards to your recent order, I can issue you a partial refund of $17.95 back to the credit card that was used at the time of purchase. Would you like me to take care of that for you today?

My apologizes for the issues mentioned. as shown, a refund was issued on 5/8/2016;The order has been refunded - Amount: $68.93 vs Transaction [redacted]

My apologizes for the issues mentioned. I've spoken to the florist who picked up the arrangement in question and replaced them on 5/9 between 1PM - 5Pm. We have closed this complaint and appreciate if you would do the same. Thank you

I am rejecting this response because:
     It is completely evident that Ava's has a pattern of deceitful business practices given they have an [F] rating with the Revdex.com, they have entire Facebook page devoted to exposing what a scam they are, and the negative online reviews are countless.  This only affirms the fact that when you are online you had better do your research to avoid being scammed.   I only wish I had researched Ava's before calling them.     Ava's will defer to their Terms of Service, and they can write whatever they like in their terms.  This, however, does not give Ava's license to act fraudulently.     First, I thought I was dealing with a local shop because of the way the misrepresent themselves in their advertising.  Then, I was lied to on multiple occasions about the delivery date of the flowers, once over the phone when I originally ordered the flowers, and once via email later in the process.  When I found out the flowers had still not been delivered when I was told they would be, I began to investigate and called Ava's.  After being on hold forever and being disconnected multiple times I was finally prompted to leave a call back number and was not called back until the next day.  I was then informed they would be arriving late and was given zero chance to cancel and/or get a refund.  Finally, when the flowers arrived (5 days after I ordered them) they were not in satisfactory condition and were refused at the door.     When you look into Ava's (and you do not have to look very far) you will find that this scenario repeats itself over and over.  This is definitively fraud and it's criminal.     The only resolution to this situation is a full refund in the amount of $66.93.

My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  We are prepared to issue a full refund. Since this order was placed over 30 days ago, we need to retake your card number so we can issue this. Please call us at ([redacted]...

[redacted] so we may process this for you.

Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again. 06/05/2016 10:53AM CHARGE CREDITCARD SYSTEM...

$72.93 N/A 06/13/2016 5:52PM REFUND CREDITCARD [redacted] $-45.44 N/A 06/11/2016 11:06AM REFUND CREDITCARD [redacted] $-20.20 N/A 06/09/2016 12:54PM REFUND CREDITCARD [redacted] $-7.29 N/A Balance: $0.00

My name is Chris with Avas Flowers customer service management. I see you are due a refund in the amount of 13.95. Since this order was placed over 30 days ago, we need to retake your card number so we can issue this. Please call us at ###-###-#### so we may process this for you.

Our soothing Pastel Grace and Wonder Bouquet @$39.99 conveys affection and warmth. Fresh lilies, roses and carnations are neatly arranged around accents of baby's breath with no indication of the amount of flowers that are to be used either. - See more at:...

http://www.avasflowers.net/product/pastel-grace-and-wonder-bouquet#sthash.SVnqrT...⇄ Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.  The florist used this recipe to fill the arrangement to value:A  vase with1 stem pink lily, 1 peach rose, 3 stems lavender carnations, baby's breath, salal lemon leaf. I do understand the customers comments but the designer uses the on line description and the recipe provided to fill the arrangement to its value. The customer was offered a pick up and re delivery but refused that option. A refund in the amount of $20.94 was offered and accepted by the customer as shown:refunded - Amount: $20.94 vs Transaction [redacted] on 7/16/16. Additional store credits were also offered and issued:40000 reward points were deposited into the customers Avas Flowers account worth $20.00.

ORDER[redacted],  please accept my sincere condolences for your loss. Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The recipe that the florist should use is based on availability of the flowers as indicated and is under the...

substitution policy:Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. The actual on line description of your arrangement : Pink & White Sympathy Floor Basket has Soothing pink and white flowers which are gathered into a one-sided fan-shaped arrangement to sit elegantly on the floor with no indication of the type or the amount of flowers that are to be used either. - See more at: http://www.avasflowers.net/product/pink-white-sympathy-floor-basket#sthash.gsWQu...⇄ The florist used fresh flowers; pink roses, pink carnations, pink gladiolas, white gladiolas and pink daisies filled to value. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Avas Flower Terms of ServiceWelcome to the Avas Flowers website.  We’re glad you’re here.  Our website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our services.  These Terms of Service (hereinafter, the “Agreement”) state the terms and conditions that govern your use of this website and our other services.  1. Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery, which we will cover in more detail below.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. Because we also collect information from you with this website, we also have a Privacy Policy that is expressly incorporated into this Agreement.  You can see our Privacy Policy here (Privacy Policy), and it may be updated at any time.You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.

Your picture has been received and reviewed and we feel that this is to value for what was ordered. Since you are unsatisfied with this arrangement, I can offer a $10 refund on each order for a total of $40 refunded. Please let me know, and I will process this at once.

ORDER#[redacted], in order to resolve this complaint, the cost of the arrangement in the amount of $94.99 has been refunded as shown:A refund of $94.99 has been applied to transaction id [redacted]The following email was sent to "[redacted]":A refund in the amount of $94.99 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  I see that you have spoken with our customer service since this has come in and were refunded in full. The local designer also advised that a free red, white and blue...

arrangement would be sent free of charge.