Burke Contractors Inc.

My apologizes for the issues mentioned.  As a courtesy to the customer, since she has refused a replacement, the handling & service charges of $13.95 have been refunded.We will not be issuing $15.00 in store credits or any additional offers to resolve this complaint. Our policy states that...

we will offer to pick up and replace the arrangement delivered and that was refused by the customer.Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds Policy:In the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit. A refund of $13.95 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $13.95 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

ORDER#[redacted], in order to resolve this complaint, the cost of the arrangement in the amount of $94.99 has been refunded as shown:A refund of $94.99 has been applied to transaction id [redacted]The following email was sent to "[redacted]":A refund in the amount of $94.99 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

In order to respond to this complaint, the original order# needs to be provided or the correct email used at the time the order was placed. based on the information provided, no order has been found. Thank you for your understanding, Robert

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

ORDER[redacted],  please accept my sincere condolences for your loss. Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The recipe that the florist should use is based on availability of the flowers as indicated and is under the...

substitution policy:Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. The actual on line description of your arrangement : Pink & White Sympathy Floor Basket has Soothing pink and white flowers which are gathered into a one-sided fan-shaped arrangement to sit elegantly on the floor with no indication of the type or the amount of flowers that are to be used either. - See more at: http://www.avasflowers.net/product/pink-white-sympathy-floor-basket#sthash.gsWQu...⇄ The florist used fresh flowers; pink roses, pink carnations, pink gladiolas, white gladiolas and pink daisies filled to value. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Avas Flower Terms of ServiceWelcome to the Avas Flowers website.  We’re glad you’re here.  Our website is one of the main ways that we interact with our customers, and as such, there are legal ramifications to your use of the website and our services.  These Terms of Service (hereinafter, the “Agreement”) state the terms and conditions that govern your use of this website and our other services.  1. Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery, which we will cover in more detail below.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. Because we also collect information from you with this website, we also have a Privacy Policy that is expressly incorporated into this Agreement.  You can see our Privacy Policy here (Privacy Policy), and it may be updated at any time.You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.The order has been refunded - Amount: $172.90 vs Transaction [redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Delivering the flowers today (Tuesday June 30th 2015) after 5pm would be fine. Please send me a photo by email prior to delivery so I may approve at [redacted]. Thank you for correcting this issue. Sadly it wasn't rectified initially and I had to get the Revdex.com involved but at lease in the end, not without a forceful hand Ava's Flowers is doing the right thing.

Our response is not intended to be an insult, but the Avas policy is very specific in its terms. When the customer placed their order, they need to have read all of Terms of Service agreement, so when a problem arises, they know what can be done to resolve the issues. Based on the Avas policy, the on line description and the recipe that the florist used: I apologize for any inconvenience. As a matter of satisfying you in regards to your recent order, I can issue you a partial refund of $17.95 back to the credit card that was used at the time of purchase. Would you like me to take care of that for you today?

Our soothing Pastel Grace and Wonder Bouquet @$39.99 conveys affection and warmth. Fresh lilies, roses and carnations are neatly arranged around accents of baby's breath with no indication of the amount of flowers that are to be used either. - See more at:...

http://www.avasflowers.net/product/pastel-grace-and-wonder-bouquet#sthash.SVnqrT...⇄ Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.  The florist used this recipe to fill the arrangement to value:A  vase with1 stem pink lily, 1 peach rose, 3 stems lavender carnations, baby's breath, salal lemon leaf. I do understand the customers comments but the designer uses the on line description and the recipe provided to fill the arrangement to its value. The customer was offered a pick up and re delivery but refused that option. A refund in the amount of $20.94 was offered and accepted by the customer as shown:refunded - Amount: $20.94 vs Transaction [redacted] on 7/16/16. Additional store credits were also offered and issued:40000 reward points were deposited into the customers Avas Flowers account worth $20.00.

My apologizes for the issues mentioned.Blooming Romance Bouquet;10 stems Roses and Carnations @$69.99. The on line description of the arrangement ordered was as follows: The Blooming Romance Bouquet is a spectacular display of love and affection. Red roses and red carnations come together...

to create a romantic and sophisticated arrangement set elegantly in a clear vase.  Make this occasion that much more special with the perfect flower arrangement that expresses your heart's sentiments. *Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. There is no indication of the amount of Roses or carnations used to fill the arrangement to value. 10 stems Roses and carnations total with no breakdown.  The recipe that the florist used to fill the arrangement to value: A vase of 5 red roses, 5 red carnations, arranged with pitosporum, green berries, anda red satin bow.As shown within the Avas website:We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter.  We...

believe this matter is now resolved and we have reached out to Mr. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.[redacted]The order has been refunded - Amount: $151.88 vs Transaction [redacted]

My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  I see that you have spoken with our customer service since this has come in and were refunded in full. The local designer also advised that a free red, white and blue...

arrangement would be sent free of charge.

My name is Chris with Avas Flowers customer service management. I see you are due a refund in the amount of 13.95. Since this order was placed over 30 days ago, we need to retake your card number so we can issue this. Please call us at ###-###-#### so we may process this for you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  We are prepared to issue a full refund. Since this order was placed over 30 days ago, we need to retake your card number so we can issue this. Please call us at ([redacted]...

[redacted] so we may process this for you.

The florist has agreed to re deliver the arrangement at no additional cost to the customer.

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again11/25/2016 1:25PM by [redacted] ([redacted])REFUNDED ORDERThe order has been refunded - Amount: $65.93 vs Transaction [redacted]

Your picture has been received and reviewed and we feel that this is to value for what was ordered. Since you are unsatisfied with this arrangement, I can offer a $10 refund on each order for a total of $40 refunded. Please let me know, and I will process this at once.