Burke Contractors Inc.

I filed a complaint on Avas Flowers. I just wanted to let you know that I got the refund.        Thank you,

My apologizes for the issues mentioned.  Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy...

floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.  ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however I don't think it is right on the business side but it's ok.
I guess in today's business world there is no more honor but $$$ in their eyes
Regards,
[redacted]

Complaint: [redacted]
I am rejecting...

this response because:
Well.. I would guess that when you have a busines that has an "F" rating with the Revdex.com and over 1,100 complaints with the Revdex.com it would only hurt them even more with an lame response. It I find it interesting that they had no problem responding to the Revdex.com but would not return any of my 9 phone calls , or any of the 3 scheduled call backs. Again, very , very poor busines ... 
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  As per her...

request we have issued an additional refund to accuarately reflect what this arrangment should have been.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher Customer Satisfaction SpecialistAvas Flowers

As mentioned, this order was placed on the website and we are unable to determine how much the florist needs before hand to make and deliver the fruit basket ordered. All fruit baskets are for next day delivery, not done same day since the florist needs time to get fresh fruit. We did request for additional money to have the fruit basket delivered and the customer refused. We were going to cancel the order but the customer accepted the additional $11.00 needed. Since we do not keep the customer's credit card information, once the order was processed, we needed the customer to provide that information which he did. He has a choice to either provide the additional funds or cancel the order. Each florist has their own rules and monies needed, once the order was placed with them. These are affiliated florists and this one is in Hawaii, where all flowers and arrangements are more expensive. Again, the Avas policy is shown below:ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.A partial refund for the express delivery charges was refunded - Amount: $9.99 vs Transaction [redacted]9 On 2/26,the customer spoke to a customer service representative and agreed for the delivery for the next day and to leave it on the front porch if the recipient will not be home.The customer also agreed for $11 more and the actual delivery time was not guaranteed either.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I called Avas to give my credit card information and they told me they did not need it and would give me a full refund. They also said they would send me a confirmation email which I have not yet received. I would like to keep this case open until I see the refund post to my account and have received the confirmation email.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you are refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.09/25/2016 1:59PM REFUND CREDITCARD $-13.95 09/22/2016 2:00AM REFUND CREDITCARD $-54.97

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I hope this business does not have the opportunity to ever treat another customer in this manner again.
Regards,
[redacted]

Proposed letter:This is response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We...

have since spoken with Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This order was placed on line and the policies accepted by the customer, when the order was placed, are in effect. As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Monday, 04/04/2016, before 4PM(local time). we will do our best to try and deliver by this time, however, it is not guaranteed.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.With reference to the customers request for a $25.00 refund, it is not offered based on the policies shown above regarding "delivery time not guaranteed". The website also states;We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery. Based on the Avas policies, accepted by the customer, the requested refund of $25.00 is not offered. The florist left the delivery on the recipients doorstep since they were not at home.

Complaint: [redacted]
I am accepting this response as acknowledgement of recipt of my complaint.
Regards,
[redacted]

The order has been refunded - Amount: $38.80 vs Transaction [redacted]The order has been refunded - Amount: $56.93 vs Transaction [redacted] Both orders have been refunded

Even though I must have called this place 99 times, one of the persons I talked to actually did something and they refunded my 63.93.  That was what I wanted.  Thank you. They are still a very iffy company and I will NEVER do business with them again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Avas refunded my purchase.
Regards,
[redacted]

My apologizes for the issues mentioned. Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company...

policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Delivery Information as shown within the product description;Delivered via UPS/FEDEX in an award winning gift box. Other Items on the site are available for same day hand delivery by your local florist. Please call us if you need help, we are here to assist you. Next Day Delivery Available.As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Wednesday, 04/27/2016, before 7PM(local time). We will do our best to try and deliver by this time, however, it is not guaranteed. It was delivered on 4/28/2016 @10:48AM and left in the mail room as shown within the UPS tracking history. UPS does not provide door to door service in hospitals and will leave packages in the mailroom for their staff to bring it to deliver it to the specific room as requested.The customer spoke to a customer service representative and who explained that this item was not offered as a same day delivery. She was also told, that as shown on the customers invoice, we do not guarantee delivery time. The representative offered a $20.00 store credit to be applied to any future order and an apology to the intended recipient but that offer was refused. When the customer calls for delivery information and told that it is to be delivered via UPS, they need to request the tracking#, which was not done. The customer is not offered a refund since it was delivered and accepted by recipient.

My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  As an apology, I have refunded $20.00 directly back to your card. I have also left the $20 store credit in place if you  will give us another chance.

The complaint has been resolved. Thankyou.

We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have since reached out to Ms. [redacted] and were able to resolve this...

to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers