Burke Contractors Inc.

Complaint: [redacted]
I am rejecting...

this response because:
Well.. I would guess that when you have a busines that has an "F" rating with the Revdex.com and over 1,100 complaints with the Revdex.com it would only hurt them even more with an lame response. It I find it interesting that they had no problem responding to the Revdex.com but would not return any of my 9 phone calls , or any of the 3 scheduled call backs. Again, very , very poor busines ... 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My apologizes for the issues mentioned. This order was placed on line 5/6/2016 and falls within the holiday policies shown below:In an effort to provide you a better service this coming Mother's Day, we would like to replace your original arrangement into a designers choice. We understand how...

important the occasion is and it's not our intention to deliver different arrangement. Due to a high volume of orders, we decided to deliver our best designers choice that the recipient would surely love. We wanted to make sure that your effort will be recognize in this special day. We are looking forward to do business with you in the future.Thank you for your understanding. This email was sent to the customer on Sunday, 5/8/2016;Thank you for your recent order. To ensure that your loved one receives their special arrangement, there may be a few alterations. Our designers have crafted the most beautiful arrangements in honor of Mother´s Day and your loved one will surely enjoy it! Due to the volume of the orders for Mother's day, we ran out of mug which is hard good for your chosen arrangement, we will substitute it with a vase. Please be assured that it will be just as beautiful if not more than the one ordered. All attempts will be exhausted to ensure that your arrangement is delivered during the holiday period, however this is going to a school address so we will proceed with the delivery on May 9, 2016. We appreciate your business and look forward to serving you. The customer was notified on 5/6 of the revised delivery date and it was accepted. Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.  ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.As a sign of good faith, I have issued a partial refund in the amount of $9.99 as shown below.A refund of $9.99 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $9.99 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

As mentioned, this order was placed on the website and we are unable to determine how much the florist needs before hand to make and deliver the fruit basket ordered. All fruit baskets are for next day delivery, not done same day since the florist needs time to get fresh fruit. We did request for additional money to have the fruit basket delivered and the customer refused. We were going to cancel the order but the customer accepted the additional $11.00 needed. Since we do not keep the customer's credit card information, once the order was processed, we needed the customer to provide that information which he did. He has a choice to either provide the additional funds or cancel the order. Each florist has their own rules and monies needed, once the order was placed with them. These are affiliated florists and this one is in Hawaii, where all flowers and arrangements are more expensive. Again, the Avas policy is shown below:ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.A partial refund for the express delivery charges was refunded - Amount: $9.99 vs Transaction [redacted]9 On 2/26,the customer spoke to a customer service representative and agreed for the delivery for the next day and to leave it on the front porch if the recipient will not be home.The customer also agreed for $11 more and the actual delivery time was not guaranteed either.

My apologizes for the issues mentioned.  Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy...

floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.  ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.

ORDER#[redacted], my apologizes for ther issues mentioned. The customer needs to review the policy regarding attempted delivery and advise as to their resolution based on that specific policy shown below.The florist indicated the following:On 4/27,no one home, will attempt tomorrowOn 4/28,...

CUSTOMER REFUSED DELIVERY. The Avas policy regarding attempted delivery:Attempted Delivery:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when available. In some cases we may need to charge an additional fee to re-deliver the product depending upon the location. If you choose to cancel the delivery and the order after an attempt has been made to deliver the product ordered, we are only able to issue a refund to you for the cost of the arrangement. If a delivery attempt is made to an incorrect address provided by the customer or the arrangement is refused by the recipient, the order will not be refunded.  We will offer a redelivery to a valid recipient or address if requested and provided by the customer. This order was called in @2:43 for same day delivery before 6PM. 2 PM local time is our cutoff for Same Day Deliveries.  We will make our best effort to make these deliveries the same day.  Any order placed for Same Day Delivery after 2 PM local time will in most cases be delivered the following business day. We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times.

I apologize for any inconvenience. As a matter of satisfying you in regards to your recent order, I can issue you a partial refund of $13.95 back to the credit card that was used at the time of purchase. Would you like me to take care of that for you today? ON LINE ORDER PROCESSING:In order...

for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery. Minor substitutions may be made without prior consent or approval from the Customer.

My name is Chris with the Avas Flowers customer service management and I’m very sorry that this was delivered a day later than requested. As an apology, I have refunded $10 directly back to your card. Since the order was delivered and received, we will not be able to issue a full refund.

My apologizes for the issues mentioned. as shown, a refund was issued;A refund of $62.93 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $62.93 has been issued. It may take your bank up to 10 days to process this refund. We...

apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Avas refunded my purchase.
Regards,
[redacted]

The complaint has been resolved. Thankyou.

The order has been refunded - Amount: $38.80 vs Transaction [redacted]The order has been refunded - Amount: $56.93 vs Transaction [redacted] Both orders have been refunded

To whom it may concern:This customer has already been given a partial refund.

This order has been refunded in full - there are no further charges that have been kept for this order. 11/04/2016 11:58AMCHARGECREDITCARD $66.12N/A11/10/2016 1:16PMREFUNDCREDITCARD $-8.15N/A11/08/2016 12:24PMREFUNDCREDITCARD $-57.97N/ABalance: $0.00

My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  As an apology, I have refunded $20.00 directly back to your card. I have also left the $20 store credit in place if you  will give us another chance.

As mentioned, since the customer has disputed the sale with the bank, we will no longer respond to the complaint and will respond to the bank when contacted by them.

I am rejecting this response because:I want a adjustment for this order as it is a insult to me to say I excepted a agreement .  It doesn't make it right! The flowers were awful and to use this as an excuse is just wrong. 
Regards,

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The entire process with this business was full of deceptions, false statements, and frustration.  It was unfathomable some of the statements, suggestions, and remedies offer by the staff of AVA's.  I will not allow this situation to consume anymore of my time or energy.  I wanted others to be aware of the situation to possibly avoid the frustration I experienced.  A refund of any sort is acceptable to never have to deal with this again.  I take some consolation in the process that hopefully the flowers brightened someone's day just not my designated recepient.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I hope this business does not have the opportunity to ever treat another customer in this manner again.
Regards,
[redacted]