Burke Contractors Inc.

This is response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] not satisfied with the arrangement that was received. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned. A refund of $69.13 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $69.13 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any...

inconvenience

my apologizes for the issues you have mentioned. This order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between...

you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery service. We’ve been growing our floral business for more than 30 years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Cancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday and the order was delivered within 4 days after the respective holiday. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Attempted Delivery:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when available

To whom it may concern:After sifting through his order, I did not see a delivery confirmation on my end. There was a price change in Mr. [redacted] case.

To Whom it may concern,We have reviewed the order that Mrs. [redacted] placed on the February 2nd, 2017. Upon reviewing her invoice I do see that we did send the correct card message, as well banner messages to our designer"Multiple Orders** 1 Red & White Sympathy Floor red bow 89.99 and 1 Blue...

Sympathy Floor Basket 89.99 Banner That Says Godfather Banner That Says Cousin  Banner That Says Nephew"Since Mrs. [redacted] complained that the banners were incorrect, we have as a courtesy refunded her for all 3 banners, in the amount of $30 back to the card that she used at the time of purchase:The order has been refunded - Amount: $30.00 vs Transaction [redacted]

As mentioned, since the customer has disputed the sale with the bank, we will no longer respond to the complaint and will respond to the bank when contacted by them.

The order has been refunded - Amount: $57.93 vs Transaction [redacted] .ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies....

Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.8. Service FeeOur Standard Service Fee for florist hand delivered flowers is $13.95.  All UPS/FedEx delivered items have a service fee of $18.95.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have refunded me in full. Thank You vey much! Please close my complaint. I hope this will help others who have experienced this, themselves~
Regards,
[redacted]

I am rejecting this response because:I want a adjustment for this order as it is a insult to me to say I excepted a agreement .  It doesn't make it right! The flowers were awful and to use this as an excuse is just wrong. 
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The entire process with this business was full of deceptions, false statements, and frustration.  It was unfathomable some of the statements, suggestions, and remedies offer by the staff of AVA's.  I will not allow this situation to consume anymore of my time or energy.  I wanted others to be aware of the situation to possibly avoid the frustration I experienced.  A refund of any sort is acceptable to never have to deal with this again.  I take some consolation in the process that hopefully the flowers brightened someone's day just not my designated recepient.
Regards,
[redacted]

This order has been refunded in full - there are no further charges that have been kept for this order. 11/04/2016 11:58AMCHARGECREDITCARD $66.12N/A11/10/2016 1:16PMREFUNDCREDITCARD $-8.15N/A11/08/2016 12:24PMREFUNDCREDITCARD $-57.97N/ABalance: $0.00

To whom it may concern:This customer has already been given a partial refund.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We...

have since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

To whom it may concern,Thank you for taking the time to contact us regarding [redacted] order. Mr [redacted] placed his order via our website for a Farm Fresh Facility item, and these items are delivered by UPS and FedEx. The only way to transport and deliver them is in a box. As this was the item...

he requested, there is simply nothing we can do about this. The quality of the flowers that were delivered is unacceptable, however. Though it appears Mr [redacted] actually agreed to a redelivery of roses for 2/21, his card was issued a full refund on 2/18. At this point, we cannot deliver anything to Mr [redacted], nor can we do more to assist him as he has received a full refund. Thank you and have a great day.

[redacted]
I am rejecting this response because: I ordered 5 plants, each had a handling charge between $11 and $15 each --- there was no check box for terms of service, I have a screen shot of the page just before the charge and it stops with a subtotal only.   I was only made aware of the extra charges because I receive alerts from my bank when  debit card purchase is made.  That was within 20 minutes of completing the order and I called your company to find out why the difference and that's when they told me about the handling charges.  I asked to cancel the order and they said no, that the handling charges are explained at the bottom of the page, under customer service, and click on cancellations.  I simply want the handling charges refunded because they are not explained during any portion of the check out process.

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Mr. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

his is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] to offer a free delivery or credit for a future order, but this was declined.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issued mentioned. The customers order consisted of a vase arrangement of roses, waxflowers, astroemeria and asters with greenery, with no specific instruction to color, flowers or what vase to use. If the customer will allow a pick up what was delivered, we will have the...

florist do so. Once that is done, the refund for the cost of the arrangement will be issued. Please advise, thank you for your understanding, Robert

My apologizes for the issues mentioned. Your invoice stated:REQUEST DELIVERY ON;Sat.,01/30/2016BEFORE 4pm LOCAL TIME. We will do our best to try and deliver by this time, however, it is not guaranteed. Since no shop was available to make the delivery as requested, the delivery date had to be...

changed.The customers order consisted of: Our soothing Pastel Grace and Wonder Bouquet @$47.99 conveys affection and warmth. Fresh lilies, roses and carnations are neatly arranged around accents of baby's breath. Artistically displayed in a clear vase with a raffia bow, it is sure to create a spectacular display of unmatched grace and beauty.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The florist filled it to the value as shown. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery.The florist confirms delivery on 02-02-2016 at 12:00 PM. The customer approved to substitute the arrangement with a "Colorful Birthday Bouquet of Premium Flowers".