Burke Contractors Inc.

To whom it may concern:After sifting through his order, I did not see a delivery confirmation on my end. There was a price change in Mr. [redacted] case.

We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have since reached out to Ms. [redacted] and were able to resolve this...

to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Even though I must have called this place 99 times, one of the persons I talked to actually did something and they refunded my 63.93.  That was what I wanted.  Thank you. They are still a very iffy company and I will NEVER do business with them again.

This is response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] not satisfied with the arrangement that was received. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Proposed letter:This is response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We...

have since spoken with Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This order was placed on line and the policies accepted by the customer, when the order was placed, are in effect. As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Monday, 04/04/2016, before 4PM(local time). we will do our best to try and deliver by this time, however, it is not guaranteed.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.With reference to the customers request for a $25.00 refund, it is not offered based on the policies shown above regarding "delivery time not guaranteed". The website also states;We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery. Based on the Avas policies, accepted by the customer, the requested refund of $25.00 is not offered. The florist left the delivery on the recipients doorstep since they were not at home.

My apologizes for the issues mentioned. A refund of $69.13 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $69.13 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any...

inconvenience

Complaint: [redacted]
I am accepting this response as acknowledgement of recipt of my complaint.
Regards,
[redacted]

To Whom it may concern,We have reviewed the order that Mrs. [redacted] placed on the February 2nd, 2017. Upon reviewing her invoice I do see that we did send the correct card message, as well banner messages to our designer"Multiple Orders** 1 Red & White Sympathy Floor red bow 89.99 and 1 Blue...

Sympathy Floor Basket 89.99 Banner That Says Godfather Banner That Says Cousin  Banner That Says Nephew"Since Mrs. [redacted] complained that the banners were incorrect, we have as a courtesy refunded her for all 3 banners, in the amount of $30 back to the card that she used at the time of purchase:The order has been refunded - Amount: $30.00 vs Transaction [redacted]

my apologizes for the issues you have mentioned. This order was placed on line where the provisions and policies of Avas Flowers are shown and are listed below:Legally Binding Contract:The first thing you should know is that this Agreement constitutes a legally binding contract between...

you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery.Avas Flowers has the experience and history to be known as a premium floral delivery service. We’ve been growing our floral business for more than 30 years, making us experts in the flower delivery field.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. Cancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday and the order was delivered within 4 days after the respective holiday. Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.Attempted Delivery:In the event a delivery attempt was made but the recipient is unavailable, we will do our best to deliver the product to the customer when available

The order has been refunded - Amount: $57.93 vs Transaction [redacted] .ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies....

Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.8. Service FeeOur Standard Service Fee for florist hand delivered flowers is $13.95.  All UPS/FedEx delivered items have a service fee of $18.95.

My apologizes for the issues mentioned. Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company...

policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Delivery Information as shown within the product description;Delivered via UPS/FEDEX in an award winning gift box. Other Items on the site are available for same day hand delivery by your local florist. Please call us if you need help, we are here to assist you. Next Day Delivery Available.As shown on the invoice, emailed to the customer at the time of the "on line order" being placed:Request delivery on:Wednesday, 04/27/2016, before 7PM(local time). We will do our best to try and deliver by this time, however, it is not guaranteed. It was delivered on 4/28/2016 @10:48AM and left in the mail room as shown within the UPS tracking history. UPS does not provide door to door service in hospitals and will leave packages in the mailroom for their staff to bring it to deliver it to the specific room as requested.The customer spoke to a customer service representative and who explained that this item was not offered as a same day delivery. She was also told, that as shown on the customers invoice, we do not guarantee delivery time. The representative offered a $20.00 store credit to be applied to any future order and an apology to the intended recipient but that offer was refused. When the customer calls for delivery information and told that it is to be delivered via UPS, they need to request the tracking#, which was not done. The customer is not offered a refund since it was delivered and accepted by recipient.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have refunded me in full. Thank You vey much! Please close my complaint. I hope this will help others who have experienced this, themselves~
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: There was NEVER a cr or order number given. After much argument...

with this business they agreed to credit my account and it remains to be seen if the credit goes through. HOWEVER this business is misrepresenting itself to the public in MANY ways. First: They say they are a locally owned company but they are not located in the S[redacted], NC area.. as a matter of fact, THEY AREN'T EVEN LOCATED IN THE STATE. Second: The person who answered the phone gave me the "local" area code (which I didn't know) so that my friend could get a call when her flowers were delivered- he made up that number... it was NOT the area code. It is obvious that they never had any intention of delivering the flowers (and they NEVER made any attempt... they simply charged my credit card). Third: Their entire website is a scam (see my first point... they are NOT in any way locally operated... they are a call center!) If you look on consumer complaint websites all over the computer you will find their name: Ava's Florist. They should not be allowed to misrepresent themselves to the public nor to steal money and not fulfill contracts. I absolutely reject this ridiculous response.

his is in reference to complaint filed by Ms. [redacted],We understand that Ms. [redacted] has a concern about our location and methods of delivery.  In order to minimize any confusion, we have clarified this on our website in multiple locations.From our Frequently Asked Questions: 12. Where...

are you located?We are located at [redacted]  From our Customer Service Policies:DELIVERY POLICIESMethods of DeliveryWe deliver flowers and other products in one of the following three ways:Personal delivery in one of our vehicles from our physical location within our direct delivery zones;Personal delivery from one of our affiliates (a local florist) outside of our direct delivery zones or even within our direct delivery zones, depending upon our ability to deliver in one of our vehicles; orDelivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us. We are proud affiliates of [redacted], and [redacted]. We will often use another affiliated member of [redacted], [redacted], and [redacted] to fulfill and deliver your order. We also partner with UPS and FedEx to deliver flowers and other products from one of our locations in New Jersey to you. Flower deliveries sent via UPS or FedEx are made in special packaging designed for shipping flowers.We hope this answers this concern.In regards to Ms. [redacted] disappointment with the baskets, our customer service policies state that we need to be informed of any quality concerns within 24 hours of delivery. Since 5 days had passed since delivery, we were not able to offer a full refund for this but made an exception to issue the store credit as an apology.We also understand that Ms. [redacted] was not able to access her account to use her store credit. I do see that the store credit is associated with the email that she used for these orders and we have sales representatives who are available by phone and would be able to assist Ms. [redacted] with using these points.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issued mentioned. The customers order consisted of a vase arrangement of roses, waxflowers, astroemeria and asters with greenery, with no specific instruction to color, flowers or what vase to use. If the customer will allow a pick up what was delivered, we will have the...

florist do so. Once that is done, the refund for the cost of the arrangement will be issued. Please advise, thank you for your understanding, Robert

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I have had this refunded in full.

The customer ordered the small arrangement @$49.99 and received an arrangement filled to value as shown below: Arrangement Recipe:The recipe that the florist used to fill the arrangement to value was as follows:A vase with 2 pink roses, 1 red rose, 3 stems pink alstro, 2 stems of pink lilies, purple waxflower.Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.As a sign of good faith, we have deposited store credit in the amount of $20.00. This store credit can be used at any time, for any occasion, anywhere in the US and they never expire!The website photo provided was for the deluxe arrangement and the customer ordered the small arrangement which contains less flowers than the photo.After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement, all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of both for your viewing.Product Description As Shown Within The Website For All Users To View:A feminine and sophisticated aura radiates from our Blissfully Pink Bouquet @$49.99. Soft pink hues come from lilies, roses and alstroemeria that bloom right before your eyes! Perfect for a birthday, anniversary or new baby girl!*Bows and Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The lilies provided were in "bud form" and will open and be as beautiful as shown on line. When bud form lilies are used, they will last longer as they open.As a sign of good faith, we have deposited store credit in the amount of $20.00. This store credit can be used at any time, for any occasion, anywhere in the US and they never expire!The customers invoice was for;Blissfully Pink BouquetSTANDARD - Small @$49.99 bow-xPink Bow/Ribbon @$4.99  Service Fee:Our Standard Service Fee for florist hand delivered flowers is $13.95TOTAL@$68.93

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Mr. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers