Burke Contractors Inc.

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update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note that, as yet, refund has not been issued - only a statement of intention to issue refund has been received.
Regards,
[redacted]

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business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My aunt has received the flowers but again a full size "Get Well" card that I had also ordered was not enclosed.  They should not advertise cards if they can not deliver them.  I also told rep that my aunt was back in hospital to deliver to hospital address which they have on record, she said they would and but flowers were delivered to home address.  Luckily my cousin was home to accept them.I am considering the matter closed because I have devoted a lot of time to this issue.  It was not a good experience.
Regards,
[redacted]

I am rejecting this response because:I have not disputed the charge  I even stated as such to their so called Stupidvisor Hector A. G

this case has been resolved, I received my full refund this morning

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by [redacted]We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, [redacted] was not satisfied with our service in this matter. We have reviewed...

this order and we see that this was placed by [redacted] on our website and this order was delivered to the address that was requested.Christopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned. as shown, a refund was issued on 5/8/2016; The order has been refunded - Amount: $68.93 vs Transaction [redacted]and customer needs to check with their bank.

This is more of the same.  Did you not read what I wrote?  Talk to Abel!  
[redacted]

The order has been refunded - Amount: $93.93 vs Transaction [redacted]on 2/15/2016

This customer has already been refunded in full. The only further resolution we can do is to provide $20 of store credit that never expires and may be used anywhere in the country.  I have issued this. The following is from out terms of service on our websiteSome rural locations may require an...

additional charge for delivery.  You would be contacted by us prior to delivery in the event additional charges need to be applied to a rural delivery. 03/23/2016 2:10PMREFUNDCREDITCARD $-55.93

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

I have already filed a dispute with my credit card company who has credited the amount back onto my card, based on the customers information show within their complaint, there is no need for us to respond since the customer was refunded. Thank you for your understanding,

My apologizes for the issues mentioned. A new arrangement, at no additional cost was shipped and they are expected to be delivered today via Fedx #[redacted]. As indicated within the item purchased is the delivery information:Delivered via UPS/FEDEX in an award winning gift box. Other Items on...

the site are available for same day hand delivery by your local florist. Please call us if you need help, we are here to assist you. - See more at: http://www.avasflowers.net/product/gerber-daisy-bouquet#sthash.66OkmI6G.dpufON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. The customer must read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this manner. We have since reached out...

to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,   [redacted]

We have requested for the customer to email a photo of the arrangement received to;[redacted]@avasflowers and reference order#[redacted] in order for us to discuss this with the florist. The photo has not been received from our customer. Until that is done, we are unable to respond to the complaint. Thank...

you for your understanding, Robert

Complaint: [redacted]
I am rejecting this response because:I spoke to a total of 3 customer service reps. The first hung up after trying to charge me for more than the agreed on price, the second advised me that he would cancel the order after I called them back. At that point I did not receive any further contact and I was simply waiting for confirmation. If their policy was no cancellation then the second rep should have informed me at that time. When the flowers showed up for delivery the delivery person had no details or further information so I refused delivery thinking that the order had been cancelled.  At that point I called the company back and spoke to a 3rd rep who told me that they refused to cancel the order and had told the local florist to deliver. Again IF I had known what was happening prior to delivery I would have accepted the flowers. As it stands now I have nothing and they still want my money. They attempted to increase the price on me after presenting a set price on the website and accepting payment. That's why I cancelled the order. The 3rd representative tried to claim they called back a 3rd time to tell me they were not going to charge more when they did no such thing. I only have a total of 3 calls to their number. One for each time I called them and spoke to a representative. I did contact [redacted] to place a dispute on the charge and the customer service representative advised me to file the complaint with the Revdex.com.
Regards,
[redacted]

ORDER#[redacted], please accept my sincere belated condolences for your loss. I have spoken to the florist who did deliver the arrangement as requested but someone in the funeral home placed it at the wrong service. Our customer service representative contacted the customer to let her know what had...

happened and offered a fruit basket, at the same value, to be delivered to the home of the family, when the address would be provided. The address that was given was for an apartment in Edison. When the florist arrived there, no one was home and a call tag was left to contact the florist. An alternate address was provided in Perth Amboy and the delivery was successful. It was delivered on 4/27 @11:15am and accepted by the resident. The florist made the funeral arrangement and was paid for it and delivered the fruit basket at their expense, as a courtesy to the customer. The customer mentioned that she expected to have both the flowers delivered and the fruit basket too. As explained, the fruit basket was done at the florists expense since it was not the fault of Avas flowers.As a sign of good faith, a partial refund in the amount of $13.95 has been issued as shown:A refund of $13.95 has been applied to transaction id [redacted]The following email was sent to "[redacted]":A refund in the amount of $13.95 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

My apologizes for the issues mentioned. The customer ordered a vase arrangement of: pink roses, red roses, babys breath & carnations, fill to value @$49.99The express delivery charges have been refunded as shown. The actual cost of the arrangement has also been refunded as shown as a sign...

of good faith:refunded - Amount: $9.99 vs Transaction [redacted] on 12/11/15A refund of $49.99 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $49.99 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order.  I see that we advised you on 8/12 that we would need to pick up the order if you wished a full refund and that you had refused this.  We can certainly refund the...

$9.99 that you paid for express delivery. Since this order was placed over 30 days ago, we need to retake your card number so we can issue this.  Please call us at ###-###-#### so we may process this for you.