Burke Contractors Inc.

Complaint: [redacted]
I am rejecting this response because:The business responded that they are deeply sorry about the situation;...

however, they have never once reached out to apologize directly to me.  I understand that mistakes do happen  but when they occur I feel that a good business will reach out to the customer and at minimum give an apology and in some cases offer something for their mistake. Additionally, this was not just a mistake but there was dishonesty with text messages to me stating that the flowers were delivered when they were not.  I would hope that this information (the company's total lack of contrition) would be added to the complaint for consumers to see and consider before doing business with this company.  Thank you.
Regards,
[redacted]

This is more of the same.  Did you not read what I wrote?  Talk to Abel!  
[redacted]

This customer has already been refunded in full. The only further resolution we can do is to provide $20 of store credit that never expires and may be used anywhere in the country.  I have issued this. The following is from out terms of service on our websiteSome rural locations may require an...

additional charge for delivery.  You would be contacted by us prior to delivery in the event additional charges need to be applied to a rural delivery. 03/23/2016 2:10PMREFUNDCREDITCARD $-55.93

My apologizes for the issues mentioned. The customer ordered a vase arrangement of: pink roses, red roses, babys breath & carnations, fill to value @$49.99The express delivery charges have been refunded as shown. The actual cost of the arrangement has also been refunded as shown as a sign...

of good faith:refunded - Amount: $9.99 vs Transaction [redacted] on 12/11/15A refund of $49.99 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $49.99 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

A refund of $13.95 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $13.95 has been issued. It may take your bank up to 10 days to process this refund.We apologize for any inconvenience

The order has been refunded - Amount: $93.93 vs Transaction [redacted]on 2/15/2016

I have already filed a dispute with my credit card company who has credited the amount back onto my card, based on the customers information show within their complaint, there is no need for us to respond since the customer was refunded. Thank you for your understanding,

My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order.  I see that we advised you on 8/12 that we would need to pick up the order if you wished a full refund and that you had refused this.  We can certainly refund the...

$9.99 that you paid for express delivery. Since this order was placed over 30 days ago, we need to retake your card number so we can issue this.  Please call us at ###-###-#### so we may process this for you.

As noted within the last response and the avas website, the customer is not entitled to a full refund and the offer of $13.95, which is the handling has been issued as shown:A refund of $13.95 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $13.95 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

My name is Chris with the Avas Flowers resolution team and I’m very sorry that our sales representative did not properly explain this to you and you certainly should have been given a final total before you gave any card information to us.  The $13.95 handling fee has been refunded directly to...

your card as an apology.

I am rejecting this response because:  I will accept this resolution as soon as my credit card shows a refund in full.  I will inform my mother that they will pick up the plant.  As my mother is 94 years old and she has a 97 pound German Shepherd they must call her before they pick up the plant.  Her number is ###-###-####.

Clearly these scam artists that have thousands of bad reviews and Revdex.com complaints have no intention of settling this problem.  I have reached out to them on several occasions and even discussed paying some money for the flowers.  However I will not be paying the amount charged and again how can you return an item that you don't know where it came from.  They can continue to send the same response over and over and I will never accept it.  I have provided proof that we sent pictures and proof that no response was made to us, only to my credit card company after they returned the funds.  Then they charged my card again.  Something needs to be done to businesses like this that continue to get away with ripping off customers. 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I am rejecting this response because:
There is nothing that Avas is saying which I have not already mentioned....  except some truth like: 1. I did not refuse the flowers I told the driver that they needed to go to the funeral home which is why I said funeral home when starting the order.  I said we need to correct this and he called his supervisor and the the driver came back and said, "You need to take this up with Avas, I have a lot of deliveries to make and need to leave," and drove off.2. They NEVER ATTEMPTED to resolve my issue which is I needed flowers to go to a funeral home!!!!  I said to the person how do we correct this, and she said we can't it's too late!!  That's IT???  I got off the phone with them and called another flower shop and got flowers delivered NO PROBLEM!!!!  Better Flowers and Less Money!!!!If you care about your reputation whatsoever, which obviously by your 1,375 complaints and an F Rating you don't, then please refund my money otherwise I will make sure anyone and everyone who I know (FaceBook, LinkedIn, Yelp and Twitter) will know what kind of horrible shop you are running!'

My apologizes for the issues mentioned. As shown, refunds have been issued and the complaint has been closed:[redacted]
[redacted]...

[redacted]

I am very sorry but, since there was no order placed, there is no documentation for this order. As it shows on our website, the 45% discount is already listed on the items and there is a 10% discount for first time orders.

As mentioned by the customer to a customer service representative:Since the customer has contacted her bank to dispute the charges, we will not respond to this complaint until we are contacted by the customers bank. Thank you for your understanding.

Complaint: [redacted]
I am rejecting this response because:This company did not satisfy I requested a refund, order was not delivered as promised. They were unable to deliver on time for MOTHERS DAY 2 days later it arrived was not what I ordered people on the phone are rude and don't listen I believe they have no intention to satisfy any customer. Its a FRAUD. My poor mother got flowers from her son 2 days after mothers day OUTSTANDING!!
Regards,
[redacted]

My apologizes for the issues mentioned. On Saturday, the New York metropolitan area received 30" of snow and the shop was unable to make the delivery as requested.  The adverse conditions were beyond our control and the shop will be making the delivery today, Monday, 1/25/2016 before the...

end of the day.

Complaint: [redacted]
I am rejecting this response because: It is not addressed to me, it is addressed to another person and cannot be relative to my complaint.  
Regards,
[redacted]

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have since reached...

out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers