Burke Contractors Inc.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order. While most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedEx and in those cases we do not have as much control over timing or how deliveries are left as we would with a local driver. I see this order was on the web and our site will not allow a sale to process unless the customer has indicated that they have read and agreed to our delivery conditions. WDR-2-D Delivered via UPS/FEDEX in an award winning gift box. Other Items on the site are available for same day hand delivery by your local florist. Please call us if you need help, we are here to assist you. - See more at: [redacted]

This is response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer...

satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

oliday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders...

placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday. We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of Our Substitution Policy for your viewing.Product Recipe: vase with 5 yellow gerbs, 12 stems white daisies, 5 stems yellow alstro,**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**SUBSTITUTIONSThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value.Minor substitutions may be made without prior consent or approval from the Customer. Some examples of minor substitutions include:In a single-type flower arrangement, such as an all tulip or all rose arrangement, we will make every attempt to include only the same flower color(s), but we may have to substitute with another color of the same flower.In mixed arrangements, we will do our best to adhere to the color scheme and may substitute individual flowers with a similar one of equal or greater value.In dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plant.In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet items. As a result, the components to create your fruit or gourmet basket may vary based on market availability.Substitution of some keepsake items will be made only with another novelty keepsake item of the same nature, theme, or occasion. As a sign of good faith, a partial refund in the amount of $15.00 was issued as shown:A refund of $15.00 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $15.00 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Mr. [redacted] to offer a free delivery of a fruit and gourmet basket as well as a 50% refund and this offer remains open. As the order was received and kept, we can not offer a full refund at this point.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

I do understand the customer comments but we have closed the issued since the refund was issued and is being processed with credit card service and their bank. Thank you for your understanding, Robert

Complaint: [redacted]
I am rejecting this response because: Why should I pay for any fee The flowers were dead and the greeting card had the wrong name on it. Nothing they delivered was right. 
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. Upon review,...

we have discovered that we were not informed of any issues with this order till 6 days after delivery. As our Customer Service terms state below, we must be informed of any quality issue within 24 hours.SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.To receive a refund, non-perishable products may be returned unused and in its original state within 7 days of delivery for a full refund of the cost of the item, less any service fees. Hand-delivered floral product or perishable goods may be returned in its original state within 24 hours of delivery and may be subject to a 50% restocking fee of the cost of the product.  To receive an exchange of goods, notify us within 24 hours of the issue with the delivered arrangement and we will pick up and re-deliver another product(s) of equal or greater value at no additional cost to you. We will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a redelivery. If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.Refunds or credits given for orders that have already been delivered or have had an attempted delivery will only be for the partial or full cost of the arrangement(s), less any service, handling, or restocking fees. Despite the delay in notification, we did reach out to Ms. [redacted] and made a Good Faith effort to resolve it.   Ms. [redacted] has informed us that she does not wish to work with us and had no interest in resolving this.  Ms. [redacted] also requested that we do not contact her again which we will respect.  Our offer continues to stand and we will remain open to resolving this should she wish.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  I do see that...

Ms. [redacted] spoke with our Customer Service and that this delivery was since received. We have made several attempts to reach Ms. [redacted] in order to confirm that this issue has been resolved but have not been able to reach her.  We would like to hear from her to make sure there are no further concerns.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We recieved approval for a designer's choice arrangement. The arrangement was filled to value. We  would love to provide the customer with a refund for the remaining balance, but we cannot do so without Ms. [redacted] credit card information of the exact same card that she used to place to order....

Otherwise we can only provide store credit.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

The customer notified us; However, since you have contacted your bank, we are obligated to deal directly with them from here on out. .

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

To whom it may concern,I have reviewed the order number provided and was able to find that this order was sent from [redacted] to [redacted] for a delivery on the 6th.Our designers have informed us that they have attempted delivery on the 6th but the recipient Ms [redacted] was not home, They were...

able to leave a tag on the door so she may contact them when she is home and available to receive the arrangement.In these cases where the delivery was attempt we wait for the person receiving the arrangement to contact us for a schedule delivery date and time which will best suit them.With the door tagged and calls made  left we were still not able to locate the recipient and then it came to a point where we were not able to leave messages on her phone as her voicemail will not accept messages.To assure the delivery on this order the designers then delivered the arrangement in front door and let us know that they also tagged the garage door.We have also received a confirmation of delivery which states they confirmed delivery on 02-09-2017 at 02:00 Pm.-Nv

The company still does not address the fact that I was not informed of the total price or order details until after the flowers were delivered because they took down the wrong email.  Therefore, I was not able to dispute the total charges and or cancel the order. They also do not address the fact that the wrong order was placed and that it was delivered at all.  I was told by a salesperson on Friday morning that my order was supposed to be on hold until the patient was moved from ICU.  I was told the order would be put on hold until that time.  In addition, since the order was delivered at 10 pm on a Friday night to ICU, the patient was not able to inform me of the wrong order until Saturday afternoon at which time I called and was told by a recording that the office hours were 9 am.  By he time I reached someone the 24 hour window was closed.  Furthermore, I didn't even know I had a 24 hour window until I called customer service and gave them my correct email at which time they sent me a receipt, a two days old receipt.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was...

received.  In our commitment to customers satisfaction, we have made an offer to refund 50% of the total charge. As this order was kept, we could not offer a full refund in this case. Unfortunately, this offer was refused by Ms. [redacted].We understand that Ms. [redacted] remains unsatisfied, but we feel we have made a good faith effort to resolve this and this 50% refund offer does remain open.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  In our...

commitment to customers satisfaction, we have made several attempts to reach Ms. [redacted] in order to resolve the issue but have not been able to reach her.  We will continue to reach out to Ms. [redacted] and will advise the Revdex.com as soon as we have an update.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers