Burke Contractors Inc.

My apologizes for the issues mentioned.As shown within the vas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of...

delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.  ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. A partial refund in the amount of $8.99 was issued/refunded - Amount: $8.99 vs Transaction [redacted] on 5/7/2016 along with $20 in store credits.

his is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. Our...

customer service team has worked with Ms. [redacted] since this was filed and we believe this issue is now resolved. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The...

customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of Our Substitution Policy for your viewing.Product Recipe: vase w/1 stem pink lily, 1 peach rose, 3 stems lav. carns, baby's breath under flowers**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**SUBSTITUTIONSThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value.Minor substitutions may be made without prior consent or approval from the Customer. Some examples of minor substitutions include:In a single-type flower arrangement, such as an all tulip or all rose arrangement, we will make every attempt to include only the same flower color(s), but we may have to substitute with another color of the same flower.In mixed arrangements, we will do our best to adhere to the color scheme and may substitute individual flowers with a similar one of equal or greater value.In dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plant.In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet items. As a result, the components to create your fruit or gourmet basket may vary based on market availability.Substitution of some keepsake items will be made only with another novelty keepsake item of the same nature, theme, or occasion.Please accept $15 in store credit towards a future purchase that never expires.

As indicated, the was an order placed on line and the specific policies have been indicated along with a partial refund for late delivery. The customer agreed to those policies when the order was finalized on line whether they were read or not. The designer filled the arrangement to the recipie and was to value. Holiday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of Our Substitution Policy for your viewing.Product Recipe: vase with 5 yellow gerbs, 12 stems white daisies, 5 stems yellow alstro,**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**As a sign of good faith, a partial refund in the amount of $15.00 was issued as shown:A refund of $15.00 has been applied to order no:, [redacted]ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.

On 6/27/15, The order has been refunded - Amount: $91.95 vs Transaction [redacted]

Complaint: 10657877
I am rejecting this response because:
Thank you for expressing your apologies.Although, keeping the flowers is a nice gesture, having to go to the recipient to pickup only the vase is disrespectful and rude.A contract was agreed upon delivery of flowers on June 13th.  Delivery on June 6th was a breach of contract.In addition, after spending over 30 minutes speaking with a customer representative and manager, then having to file a complaint  with Revdex.com - I, respectfully reject your offer. My request is to have a full refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The business applied a store credit to an account that they arranged--in what I was told was the only option--but glad to read that they will now be issuing me a refund to my credit card.   I will look for that credit in the next 10 days and hope that the business issues the refund to my card.  Much thanks to the Revdex.com of NJ. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Mr. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. Eckroth in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

From: [redacted] [mailto:[redacted]] Sent: Sunday, May 15, 2016 8:31 AMTo: Revdex.com <[redacted]>Subject: RE: Your complaint has been received Revdex.com, I would like to inform you that my complaint has been satisfied by Avas flowers. Thank you for your help. [redacted]

The order has been refunded - Amount: $77.94 vs Transaction [redacted] since 2/15/2017

I am rejecting this response because: They are showing pictures of what the item will look like, show and have descriptions of what the item will be like and then in small print somewhere on the page or in their company terms of agreement they say the complete opposite of what the pictures and description states! They are with total disregard taking advantage of customers by mid representing their products and using fancy words and legal wording to get away with it! Not to mention the horrible customer service they are blatantly providing to keep from having to pick up the arrangement from the customers home and either re sending a new arrangement or providing any type of refund! They know they have 7 days to have to do this and even though I called and did everything they asked of me they instructed me to email pictures of the arrangement and when they received the photos they would contact me immediately! No one ever called me, I had to keep calling them over and over again! One agent told me they could re send the flowers ( the correct flowers) again and I asked if they could send them on the 8th of May for Mother's Day and she told me yes, that it would be no problem! She told me that she wAs going to call the florists who actually made the arrangement and have them add the arrangement to their delivery schedule and after waiting 15 minutes, she came back to tell me that wasn't going to be an option! That's when I was transferred to a manager named Spencer who was very rude and disrespectful! From the time he got on the call he was basically giving me one option and repeatedly asking me if I would accept it no matter what I said! I don't accept what this company has to say, even though they obviously left clicked, copied, and pasted a beautiful legal buttocks covering response!

As a sign of good faith, a partial refund of $22.00, as requested has been issued. A refund of $22.00 has been applied to order no:, [redacted]The following email was sent to "[redacted]A refund in the amount of $22.00 has been issued. It may take your bank up to 10 days to process this refund.We apologize for any inconvenience

My name is [redacted] with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I see you have spoken with our customer service team since this came in. I also see we do need a more complete address. Please call us at [redacted] with this.

My apologizes for the issues mentioned. As shown, a full refund had been issued:The order has been refunded - Amount: $69.13 vs Transaction [redacted]

My apologizes for the issued mentioned. as shown, a refund was issued on 5/13 The order has been refunded - Amount: $55.53 vs Transaction [redacted]

Complaint: [redacted]
I am rejecting this response because:Although I appreciate the effort to explain policies and I have recently viewed their website and have viewed some corrections to the site information I must disagree with on several points.  First, when you send something to someone as a gift you do not always have the opportunity to see the product you sent.  On this occasion, I did however, have the opportunity to view at least one of the products that was sent and it was NOTHING(quality nor quantity) like the product that was advertised on their site.  Out of over $100 spent I believe I was offer between $10 and $20 credit. Second, if Avas flowers contracts their orders out to other dealers I feel that if they want to keep their "five star" rating (which I feel is questionable after reading over 1000 complaints against the company) it is then their responsibility to make sure the companies they are contracting out to is held accountable also.I will forfeit my credit as I will not be using this company nor recommend this company to any friends or families.  My hope is that enough people with first check the Revdex.com website prior to using this or any online company so they do not share my experience. 
Regards,
[redacted]

As mentioned, we do not have an order for the customer in our system. The money was placed on a TEMPORARY hold by the customers bank, not by Avas, until the order was confirmed, which it was not. They need to contact their bank to resolve those issues. If the customer has an invoice with an actual order emailed to them, it needs to be provided.

My apologizes for the issues mentioned.   As customer discussed with our customer service agent, a partial refund of $15.00 was offered, accepted and issued too:- Amount: $15.00 vs Transaction [redacted]. based on that refund, the customer was not going to dispute the charges with the bank...

and was issued in good faith. As shown within the Avas website:Arrangement pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.

The customer orderd; Red, White & Blue Sympathy WreathSTANDARD - Small     @$179.9refund issued -$100.00- $20.00The balance for the cost of the arrangement was refunded as shown: $79.00 refund issuedA refund of $79.00 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $79.00 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience. We do understand the customers concerns but an arrangement was delivered and that was what was refunded.