Burke Contractors Inc.

As mentioned by the customer to a customer service representative:Since the customer has contacted her bank to dispute the charges, we will not respond to this complaint until we are contacted by the customers bank. Thank you for your understanding.

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have since reached...

out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Clearly these scam artists that have thousands of bad reviews and Revdex.com complaints have no intention of settling this problem.  I have reached out to them on several occasions and even discussed paying some money for the flowers.  However I will not be paying the amount charged and again how can you return an item that you don't know where it came from.  They can continue to send the same response over and over and I will never accept it.  I have provided proof that we sent pictures and proof that no response was made to us, only to my credit card company after they returned the funds.  Then they charged my card again.  Something needs to be done to businesses like this that continue to get away with ripping off customers. 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

The order has been refunded - Amount: $77.94 vs Transaction [redacted] since 2/15/2017

I am very sorry but, since there was no order placed, there is no documentation for this order. As it shows on our website, the 45% discount is already listed on the items and there is a 10% discount for first time orders.

I am rejecting this response because:
There is nothing that Avas is saying which I have not already mentioned....  except some truth like: 1. I did not refuse the flowers I told the driver that they needed to go to the funeral home which is why I said funeral home when starting the order.  I said we need to correct this and he called his supervisor and the the driver came back and said, "You need to take this up with Avas, I have a lot of deliveries to make and need to leave," and drove off.2. They NEVER ATTEMPTED to resolve my issue which is I needed flowers to go to a funeral home!!!!  I said to the person how do we correct this, and she said we can't it's too late!!  That's IT???  I got off the phone with them and called another flower shop and got flowers delivered NO PROBLEM!!!!  Better Flowers and Less Money!!!!If you care about your reputation whatsoever, which obviously by your 1,375 complaints and an F Rating you don't, then please refund my money otherwise I will make sure anyone and everyone who I know (FaceBook, LinkedIn, Yelp and Twitter) will know what kind of horrible shop you are running!'

On 6/27/15, The order has been refunded - Amount: $91.95 vs Transaction [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The business applied a store credit to an account that they arranged--in what I was told was the only option--but glad to read that they will now be issuing me a refund to my credit card.   I will look for that credit in the next 10 days and hope that the business issues the refund to my card.  Much thanks to the Revdex.com of NJ. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is Chris with the Avas Flowers resolution team and I’m very sorry that our sales representative did not properly explain this to you and you certainly should have been given a final total before you gave any card information to us.  The $13.95 handling fee has been refunded directly to...

your card as an apology.

As noted within the last response and the avas website, the customer is not entitled to a full refund and the offer of $13.95, which is the handling has been issued as shown:A refund of $13.95 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $13.95 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

As a sign of good faith, a partial refund of $22.00, as requested has been issued. A refund of $22.00 has been applied to order no:, [redacted]The following email was sent to "[redacted]A refund in the amount of $22.00 has been issued. It may take your bank up to 10 days to process this refund.We apologize for any inconvenience

his is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. Our...

customer service team has worked with Ms. [redacted] since this was filed and we believe this issue is now resolved. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

I am rejecting this response because:  I will accept this resolution as soon as my credit card shows a refund in full.  I will inform my mother that they will pick up the plant.  As my mother is 94 years old and she has a 97 pound German Shepherd they must call her before they pick up the plant.  Her number is ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you for your proposed resolution. Since the sunflower is my mother's favorite flower, the resolution is ideal, I never wanted a refund.

My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order. While most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedEx and in those cases we do not have as much control over timing or how deliveries are left as we would with a local driver. I see this order was on the web and our site will not allow a sale to process unless the customer has indicated that they have read and agreed to our delivery conditions. WDR-2-D Delivered via UPS/FEDEX in an award winning gift box. Other Items on the site are available for same day hand delivery by your local florist. Please call us if you need help, we are here to assist you. - See more at: [redacted]

To Whom It May Concern,As advertised on our website, We at Avas flowers do not promote that we are nor have even been a local florist, as shown on our website under out terms of service it states that we operate nationwide with local florists:1. Legally Binding ContractThe first thing you should...

know is that this Agreement constitutes a legally binding contract between you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers.  Hereinafter, whenever we use the terms “Avas Flowers,” “We,” “Us,” or “Our,” please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.  We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists.  We also often use FedEx and UPS for delivery, which we will cover in more detail below.The information that was given to Mrs. [redacted], from the local affiliate was false information, due to the fact that all orders are sent over with a specific recipe for the product purchased by the consumer. At this time to resolve the complaint, we have went ahead and refunded Mrs. [redacted], the amount of $21.00 back to the card that she has used a the time of purchase: The order has been refunded - Amount: $21.00 vs Transaction [redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is response to the complaint submitted by Ms. [redacted]We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. We have received notice of Ms. [redacted] concerns and are coordinating with our accounting department to make sure that this refund went through on our end.  We anticipate that this should be resolved very soon. SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers