Burke Contractors Inc.

After 11 phone calls and a total of 5 hours on the phone I have been issued a refund and the order canceled.

Complaint: [redacted]
I am rejecting this response because:
A picture of what was received was sent and the number of flowers received is NOT what this man is stating.  My phone calls are recorded and with the last call that I made to Avas, the representative stated that what I ordered is not what was delivered and there was an error.  Avas website also states that a full refund will given if you are unsatisfied.  Contact within 24 hrs. which I did and the item will need to be picked up.  I told them that this was fine, its not what I ordered anyway and they chose to not honor their "satisfaction guarantee."  This company is built on deception and false advertising and I am not the only person who has ever had a problem.  There are many, many complaints with this company doing the exact same thing and offering the same pathetic store credit that they know nobody will use.  I do thank you for admitting error on your part and stating it was incorrect.  That will greatly aid the chargeback I have filed with my CC company.  Its unfortunate that you did not simply issue a refund and now the CC company will and you will also be charged with a $35.00 chargeback fee.  Poor financial decision in my opinion to rather pay to issue a refund.
Regards,
[redacted]

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. In order to issue a full refund, we would have needed to retrieve the original arrangement. Since you were so disappointed in this, I have refunded $40 directly back to your card.

My apologizes for the issued mentioned. as shown, a refund was issued on 5/13 The order has been refunded - Amount: $55.53 vs Transaction [redacted]

I am rejecting this response because:
I phoned customer service and voiced my dissatisfaction with the product and was not offered redelivery if a new product or a refund after retrieval of the item.  I would like this business to either pick up the dead flowers and issue a full refund or re-deliver a new, fresh product.  I called customer service within hours of delivery and it is still less than 7 days of product possession.

[redacted]THIS IS A Revdex.com COMPLAINT AND DO NOT RESOLVE OR DISCUSS W/CUSTOMER. IT WILL BE RESOLVED THRU Revdex.com BY [redacted]!![redacted]Please accept my sincere condolences for the loss of your mother. I also apologize for the issues mentioned. When the customer places the order, we email a copy of the invoice, on which,...

it shows what was orders and will be delivered. It does state on that invoice: please take time to review your order details and our terms of service. If the customer finds ANY errors, they are to call Avas customer service [redacted] or send an email to [redacted] as soon as possible in order to correct the problem. The order was placed on 12/03/15 and that was when the invoice was sent. The arrangement was delivered for the funeral on 12/4/15 and that was when we were notified, which would have been to late to correct the arrangement. The customer has also stated that their bank was notified and until that is done, we are unable to respond to this complaint. Thank you for your understanding.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. By the way, after waiting on hold LITERALLY for an hour. I was hung up on and never called back....TERRIBLE customer service. 
Regards,
[redacted]

My apologizes for the issues mentioned. We have notified the florist and expressed the customers concern. As per the Avas policy shown below, if the customer requests a refund, the florist MUST have the opportunity to pick the delivered plant from the delivered address. The customer needs to...

let us know how to handle their complaint, thank you for your understanding,  Dissatisfaction:Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than 7 days.   If you do not want a re-delivery of a new product(s) and you notified us within 7 days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refund. If you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund.

My apologizes for the issues mentioned.   As customer discussed with our customer service agent, a partial refund of $15.00 was offered, accepted and issued too:- Amount: $15.00 vs Transaction [redacted]. based on that refund, the customer was not going to dispute the charges with the bank...

and was issued in good faith. As shown within the Avas website:Arrangement pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.

Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few days for your bank/card to make those funds available to you again. 06/20/2016 1:13PM by cumbs ([redacted]) ...

REFUNDED ORDER The order has been refunded - Amount: $71.94 vs Transaction 8484356333

A refund of $81.93 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $81.93 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

Complaint: [redacted]
I am rejecting this response because:This seller is an absolutely liar, they are doing bad business & scam their customers; please take a look at ANY online review for them; see how they are doing with others than myself. they should be FORCED to refund me for this horrible business & heartache!Disgusting  & shameful people who STEAL from others. 
Regards,
[redacted]

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have had this order refunded in full.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.Sincerely Christopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My name is [redacted] with Avas Flowers customer service management and I’m very sorry there was such trouble with this order.  I would like to address your two order separately.  [redacted] - This order was entered with a delivery date of 'Before 12' and an invoice was sent for review. You did...

review this and made a correction to the card message but did not let us know that the time was incorrect so delivery was made after 11 but before 12. This was delivered on 6/24 and we did not receive a notice of quality complaint till 7/14. [redacted] - We normally do not issue any refund for a refused delivery.  An exception was made to refund $32 of the $45.94 that was charged. We did need to keep the remainder to cover delivery cost and cost of goods for the designer. $20 of store credit was also issued.

I want to cancel my complaint my wife finally received the flowers on Wednesday and she liked them. It just took. 5 days I thought it was scam after waiting so long and poor customer service. Sorry for the inconvenience

The customer orderd; Red, White & Blue Sympathy WreathSTANDARD - Small     @$179.9refund issued -$100.00- $20.00The balance for the cost of the arrangement was refunded as shown: $79.00 refund issuedA refund of $79.00 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $79.00 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience. We do understand the customers concerns but an arrangement was delivered and that was what was refunded.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have...

since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.11/22/2016 5:58PM REFUNDED ORDERThe order has been refunded - Amount: $81.93 vs Transaction [redacted]