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Burke Contractors Inc.

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Reviews Burke Contractors Inc.

Burke Contractors Inc. Reviews (1156)

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have since...

reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

oliday Floral DeliveryWe cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders...

placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday. We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of Our Substitution Policy for your viewing.Product Recipe: vase with 5 yellow gerbs, 12 stems white daisies, 5 stems yellow alstro,**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**SUBSTITUTIONSThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value.Minor substitutions may be made without prior consent or approval from the Customer. Some examples of minor substitutions include:In a single-type flower arrangement, such as an all tulip or all rose arrangement, we will make every attempt to include only the same flower color(s), but we may have to substitute with another color of the same flower.In mixed arrangements, we will do our best to adhere to the color scheme and may substitute individual flowers with a similar one of equal or greater value.In dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plant.In the case of fruit or gourmet gift baskets, please keep in mind that many fruits and other products are seasonal in nature and we will only utilize the freshest available produce and gourmet items. As a result, the components to create your fruit or gourmet basket may vary based on market availability.Substitution of some keepsake items will be made only with another novelty keepsake item of the same nature, theme, or occasion. As a sign of good faith, a partial refund in the amount of $15.00 was issued as shown:A refund of $15.00 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $15.00 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

We recieved approval for a designer's choice arrangement. The arrangement was filled to value. We  would love to provide the customer with a refund for the remaining balance, but we cannot do so without Ms. [redacted] credit card information of the exact same card that she used to place to order....

Otherwise we can only provide store credit.

My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order. We have reached out to the local designer and they advised that this was delivered at 2:08 pm.  According to the online obituary notice, the service began at 2:30 on...

that day. Since you did pay for an express delivery for before 1 pm, I have had your express fee refunded back to you, but we would not be able to issue a full refund since the order was accepted and used at the service.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I am incapable of receiving this refund. I cancelled my debit card out of fear of fraud from my...

Ava's Flowers transaction. I called my bank which informed me that a refund CANNOT be issued to a cancelled debit card. I told Ava's Flowers this and they said they don't issue checks, but that they will issue the refund to my debit card. After explaining, to three different people, that this will NOT work, they said that is all they can do. I finally gave up and said "fine" and will be filing a merchant dispute with my bank, so they can, hopefully, retrieve that money. Of course, I will only do this if they guarantee me that Ava's Flowers will not be in possession of my current account information (e.g., my new debit card number). In conclusion, a refund was issued from Ava's Flowers, but it will never reach me since the channel through which they processed it is closed, so we are back at square one. If you look on online reviews, you will see that I am one of MANY who were scammed out of their money by this company (nothing was delivered and a proper refund was not issued). I urge you to take action against this company. It is shameful that they take people's money for birthday, holiday, funeral (seriously!!!) events and then don't deliver. On top of that, I have spent, conservatively, 4 hours on trying to receive a refund to no avail.Thank you very much for your time and assistance with this matter. I greatly appreciate your efforts to protect hard-working customers.
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted]We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have since...

reached out to Ms. [redacted] and offered to refund 50% of this order. Ms. [redacted] has refused this and advised us that this charge has been disputed with her bank. I have informed Ms. [redacted] that we will let the dispute reach it's resolution though the 50% refund offer does remain open.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and would like Chris to contact me instead of me calling customer service and having the same experience. Is this an option?Also, I have not yet disputed the charge with my bank.
Regards,
[redacted]###-###-#### cell

I am rejecting this response because:
The refund has not arrived yet. This complaint can only be resolved when the money is actually returned to my account.They claim...

"10 days", another 10 days they are keeping my money for a service they have not provided; and them I am ignoring the lost time contacting them oh and the fact that nothing was ever actually done, thus keeping business away from a legit company.Till the refund is not in my account, I do not believe a word what "Avas Flowers" states and thus cannot accept any kind of resolution yet.Also, is it not amazing that going through their normal channel they only want to give "store credit", but the moment that you go through Revdex.com they actually are able to do what they are supposed to do? Definitely needs to be investigated how much scams this company runs.One has to wonder how many other people are being duped by this company who do not know that going through Revdex.com is the way to solve any problem.

My name is Chris with Avas Flowers customer service management and I understand there was a question about your recent order. While most of our items are hand delivered from a local shop, anything marked as “Next Day Only” or “Farm Fresh” are delivered directly from the farm via UPS/FedEx. This was...

under UPS tracking number [redacted] and their website showsDelivered On:Friday,  11/18/2016 at 12:57 P.M.According to UPS this was delayed due to an incorrect address. I see this order was placed on the website by you and was not modified by us in any way. UPSSaddle Brook, NJ, United States 11/17/2016 8:52 P.M. The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address. / The address was corrected.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My apologizes for the issues mentioned. as shown:The order has been refunded - Amount: $82.91 vs Transaction [redacted] on 8/25/15.

Yes, [redacted] (my CC company) has issued a "temporary credit" for the total of the order, as they continue to investigate with Ava's Flowers. They instructed me that I would be contacted if the charge was unable to be credited to the account in full.

Thank you for the correct information. As shown, the order was cancelled and a refund was issued:A refund of $64.93 has been applied to transaction id [redacted]The following email was sent to "[redacted]":A full refund in the amount of $64.93 has been issued. We have issued this refund in full. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

Complaint: [redacted]
I am rejecting this response because:The order I placed had a ZIP CODE of the destination, along with the exact street address.  Your site gave me a total cost, which I paid.  A follow-up call to your call center 10 minutes after I placed my order resulted in your representative telling me that there were no issues with my order.Problems with your web site that are responsible for calculating an accurate delivery cost when given a ZIP CODE is not my problem.  What is a problem is placing a rush order, paying for it, confirming it with you, then being contacted three hours later (after it was scheduled to be delivered) and being told that the amount I paid was not enough, is UNACCEPTABLE.Let me be clear about this.  I was called and coerced to pay an ADDITIONAL $11 to have the ITEM I ORDERED delivered instead of an "equivalent replacement".  This has NOTHING to do with delivery location or ZIP CODE.  This is purely a MISREPRESENTATION of the merchandise that you are selling.  It's NOT ETHICAL.I would like to be reimbursed the additional $11 that I had to pay to have the item I ordered delivered.  Additionally, I already turned down a $20 credit for a future order; I will not be using your service in the future and will have no use for a credit.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to the complaint submitted by [redacted]We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Though our local designer has sent us a delivery confirmation they have failed to provide proof...

that this was received by the correct person so we have had this order refunded in fullThe order has been refunded - Amount: $113.91 vs Transaction [redacted]SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

ORDER#[redacted], my apologizes for the issues mentioned. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they...

read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times.The customer placed their on line order "requesting" same day delivery before 4PM. The invoice, emailed to the customer at the time of the order being completed stated:Request delivery on: Tuesday, 06/23/2015 before 4PM/local time. We will do our best to try and deliver by this time, however, it is not guaranteed.The florist confirms delivery on 06-23-2015 at 06:00 PM ,Order left with Front Desk/Receptionist. On 6/25/2015, an offer for a partial refund was offered and issued as shown as a sign of good faith:A refund of $9.99 has been applied to transaction id [redacted]The following email was sent to "[redacted]A refund in the amount of $9.99 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

This is response to the complaint submitted by Ms. [redacted],Avas Flowers prides itself in providing a superior product at discounted prices.  Every order is important to us, and we use many strategies to ensure that each is delivered accurately and on time. Avas Flowers offers local delivery...

in all 50 states.  Unfortunately, mistakes happen and this delivery was not successfully completed and we will be reviewing this with our local partners.  I see that our customer service has already been in contact with Ms. [redacted] on 3/13 and has now resolved this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

In brief, it was  funeral order and of course we expect the local florist we work with to do the best job possible.  In this case the customer was not satisfied but did not tell us for 6 days.   If they alerted us right away we could have had the local florist make a redelivery and discount the order.  But a week out, we can not ask the local florist to pick up the arrangement, especially since it was for a funeral.We reached out multiple times to apologize and try and resolve this.   We offered them a choice of flowers or a potted plant or a fruit basket to the family and offered a 50% discount.  Unfortunately, as you can see, they are not willing to work with us or even speak with us.   I understand her complaint but we really are trying to resolve this and we do not want to keep this going back and forth

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Address: 4990 W Stanford Ave, Denver, Colorado, United States, 80236-3305

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