Burke Contractors Inc.

Complaint: [redacted]
I am rejecting this response because I am incapable of receiving this refund. I cancelled my debit card out of fear of fraud from my...

Ava's Flowers transaction. I called my bank which informed me that a refund CANNOT be issued to a cancelled debit card. I told Ava's Flowers this and they said they don't issue checks, but that they will issue the refund to my debit card. After explaining, to three different people, that this will NOT work, they said that is all they can do. I finally gave up and said "fine" and will be filing a merchant dispute with my bank, so they can, hopefully, retrieve that money. Of course, I will only do this if they guarantee me that Ava's Flowers will not be in possession of my current account information (e.g., my new debit card number). In conclusion, a refund was issued from Ava's Flowers, but it will never reach me since the channel through which they processed it is closed, so we are back at square one. If you look on online reviews, you will see that I am one of MANY who were scammed out of their money by this company (nothing was delivered and a proper refund was not issued). I urge you to take action against this company. It is shameful that they take people's money for birthday, holiday, funeral (seriously!!!) events and then don't deliver. On top of that, I have spent, conservatively, 4 hours on trying to receive a refund to no avail.Thank you very much for your time and assistance with this matter. I greatly appreciate your efforts to protect hard-working customers.
Regards,
[redacted]

Yes, [redacted] (my CC company) has issued a "temporary credit" for the total of the order, as they continue to investigate with Ava's Flowers. They instructed me that I would be contacted if the charge was unable to be credited to the account in full.

This is in response to the complaint submitted by Ms. [redacted]We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have since...

reached out to Ms. [redacted] and offered to refund 50% of this order. Ms. [redacted] has refused this and advised us that this charge has been disputed with her bank. I have informed Ms. [redacted] that we will let the dispute reach it's resolution though the 50% refund offer does remain open.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned. as shown:The order has been refunded - Amount: $82.91 vs Transaction [redacted] on 8/25/15.

To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted]s order. The order was actually placed on 2/13 during our Valentine's Day flex period which is why it was not delivered on the date [redacted] was hoping. His order was refunded in full on 2/15/17 in the...

amount of $73.95. We cannot assist [redacted] further with his order at this time. Thank you and have a great day.

We have responded based on the Avas policies and description as mentioned:The on line description of the arrangement ordered was as follows: Blooming Garden Basket @$57.99;Our Blooming Garden Basket is a lovely assortment of our freshest blooming plants arranged in a handwoven basket with no indication of the type or the amount of plants that are to be used. Perfect for brightening up any home or office environment.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: http://www.avasflowers.net/product/blooming-garden-basket#sthash.iuKJlK9G.dpuf.T...⇄ florist used a basket of kalanchoes, violets and ivy which was to filled to value.Substitution PolicyThe flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value. This partial refund was offered and issued:A refund of $13.95 has been applied to order no:, [redacted]

Complaint: [redacted]
I am rejecting this response because:  I received 1 phone call from Ava's flowers and I was at work and unable to answer.  I then received an email from Ava's flowers and responded the same day.  However, I was contacted yesterday (8.31.17) with them indicating that they would send a replacement order of flowers next week.  While I have not received the replacement order, I am in hopes that they will follow through with their offer.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
 [redacted]

My name is Chris with Avas Flowers customer service management and I'm sorry there has been such trouble with this. If you have already disputed this, we can not offer any resolution and will work with your bank when they contact us. If this has not been done yet, please call us so we may resolve...

this.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My apologizes for the issues mentioned. On 3/15/2016:Amount: $68.98 vs Transaction [redacted] was refunded to customer, as a courtesy and the refusal fee was charged of $18.95 as per Avas policies;Please read this Agreement carefully. If you do not agree to this Agreement, you may not...

access or otherwise use this website or purchase products or services from us.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.If a delivery attempt is made and the arrangement is refused by the recipient, the order will not be refunded.  We will offer a redelivery to a valid recipient or address if requested and provided by the customer.When the customer placed the on line, no specific size was indicated for the Ficus Tree. The on line description was as follows: A ficus tree makes a wonderful housewarming gift or a lovely addition to any office. Easy to care for, our Green Potted Ficus Tree will bring the outdoors in and create a warm and inviting environment.

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with this. Our records indicate that this order was delivered on 11/02 and we did not receive any notice that there was an issue with this till 11/07. At this point, it was too late to question...

the designer on this. The following is from our website:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Thank you for responding. Yes, I would like a complete refund to my card, not a credit. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom it may concern,According to our records the customer: [redacted], has received a full refund back to the card that he used at the time of purchase:The order has been refunded - Amount: $64.43 vs Transaction [redacted]The order has been refunded - Amount: $12.50 vs Transaction...

[redacted]

To whom it may concern,I have reviewed and located the order for [redacted], we have been trying to get in contact with her to apologize for any inconvenience that may have occurred on the order and wanted to refund her for the cost of the processing fee for the difficulties that took place....

It seems that the number we try to contact her at ###-###-#### comes up for another person who has no knowledge of this order. I have processed a refund of the $13.95 to the customer and have posted the refund verification code below. The order has been refunded -Amount: $13.95 vs Transaction [redacted].

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have reviewed...

this order and we agree that the local designer should have informed us of such a major substitution. Since the order was kept, we cannot issue a full refund in this matter but we have refunded $30 to bring this in line with the price of our peace lilies.SincerelyChristopher U Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. In our commitment to customers satisfaction, we have made several attempts to reach Mr. [redacted] in order to resolve the issue but have not been able to reach him. As this order was placed over 30 days ago, we would need him to contact us so that we can resolve this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

A refund of $49.99 has been applied to transaction id [redacted]The following email was sent to "[redacted]":A refund in the amount of $49.99 has been issued. It may take your bank up to 10 days to process this refund.We apologize for any inconvenience

To whom it may concern,Thank you for reaching out to us regarding [redacted] order. Though it appears out shop did have a few issues with their system and finding the recipient, this order was delivered directly to [redacted] on 2/15. The designer has a signed confirmation of delivery....

thank you and have a great day.

We do understand the customers comments but once  a "full refund" has been issued , the order is cancelled and we no longer have a responsibility to make a "free delivery". We have closed this issue and would appreciate it you to do the same, thank you.