Burke Contractors Inc.

Complaint: [redacted]
I am rejecting this response because:  I reviewed MY phone records and I don't show any calls from this florist.  I have been waiting for some type of response.  I didn't think the florist would contact me directly since my last correspondence with them stated that they would deal directly with my credit card company to process any refund since I disputed the charge with my credit card.  I have never received calls, I certainly have never answered and disconnected a call from this company.  As far as I know, this matter is still under investigation with my credit card company.  I still believe AVA Flowers is operating a fraudulent floral delivery service.  IF a refund has been deemed appropriate, all this company has to do is contact my credit card company and process the credit.  Since I am now aware that AVA Flowers is trying to contact me I will be HAPPY to answer their call and cooperate with them fully so that they may credit my card for the FULL amount of the original charge. 
Regards,
[redacted]

My apologizes for the delivery issues mentioned. As shown, a refund was issued $76.93A refund of $76.93 has been applied to order no:, [redacted]The following email was sent to "k[redacted]om":A refund in the amount of $76.93 has been issued. It may take your bank up to 10 days to process...

this refund.We apologize for any inconvenience

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My apologizes for the issues mentioned. We have informed the customer that we are going to send another basket, at no additional cost to her. We will not be offering a refund as requested since we are going to replace the basket. Thank you for your understanding, Robert.

Complaint: [redacted]
I am rejecting this response because:Avas Flowers basically told me They will do nothing to correct there mistake.  Chris said this has already been disputed and when the credit card company gets ahold of him they will work with them.  The credit card company already has and they would do nothing more.  I am still forced to pay 65.00 for something I did not order!
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe this...

matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

The customer ordered a Pastel Sympathy Vase@$119.99. The on-line description was as follows:Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangement. Fresh roses, Gerber daisies and lilies are among some of the beautiful flowers that make this bouquet so special. The pastel colors offer a sense of calm and comfort during a difficult time.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The florist filled the arrangement to its value using the on line photo for reference. The customer service representative requested for a photo of the arrangement be emailed but was never provided and a partial refund was issued as shown:Amount: $15.00 vs Transaction [redacted] on 1/22/2016. The customer claims that she ordered a large lavender vase of flowers but the description mentions, Pastel Sympathy colors using roses, Gerber daisies, and lilies with no indication of the amount of flowers that are to be used but it would be filled to value, which it was.The Avas website contains:Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.

Complaint: [redacted]
I am rejecting this response because: same generic response. The order was placed before the deadline for guaranteed delivery, and it was not even set to be delivered on the holiday. They came late. They have times stated on their site they did not meet, which is 7 pm.  They are falsely advertising the size of the order online and should show their actual arrangement sizes. I received a standard arrangement. 2 sizes too small. Same snarky "beautiful photo" from the rep.  The arrangement is probably the most disappointing one I've received from any vendor.  Days late.
Regards,
[redacted]

My apologizes for the issues mentioned. The florist had issues in making the delivery on the day requested due to incorrect information provided. The shop was closed on Saturday and Sunday but was able to make delivery on Monday, which was done. The customer ordered an arrangement of mixed...

flowers in pink, red and white @$75.00 with no specific type of flowers to be used. The florist filled it to value using that description. The florist notified us of the following;The flowers were still very tight in the budding cycle- to ensure a longer shelf life for the recipient. It contained multiple color roses, stargazer lilies, alstromeria, mums, stock, hydrangeas and carnations along with a mixture of lush greens and premium filler such as limonium. We used a tall cube vase and filled to value. The florist confirms delivery on 03-01-2016 at 05:45 PM ,Order left with Intended Recipient. As a sign of good faith, a partial refund in the amount of $13.95 has been issued as shown:A refund of $13.95 has been applied to order no:, [redacted]The following email was sent to "[redacted]":A refund in the amount of $13.95 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

Complaint: [redacted]
I am rejecting this response because:
I am available by email and they also have my cell phone number. I have not been contacted by them  since 4/6/17 & my last message was letting them know that I was not satisfied with a $15 store coupon since I will not be a future customer (in response to Carmen's message stating that there was nothing else they can do for me & "sorry that [I'm] not happy with this"). I can provide emails as proof.
Regards,
[redacted]

Please accept my sincere condolences for your loss and my apologizes for the issued mentioned too. The service/viewing was at 11am and the florist got the orders there at 10:05 and were left in the flower room as is usually done. The funeral home is responsible to have the flower arrangement brought...

into the correct room where the service is. The arrangement was in a basket with many red spray roses, litrais, fugie mums and daisy's and baby's breath too. It was filled to value. No photograph was provided to dispute was was delivered either. A partial refund for the express delivery charges was refunded to the customer as a sign of good faith on 1/26/2016 as shown:refunded - Amount: $9.99 vs Transaction [redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Ms. [redacted] and believe this is now resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not,...

they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. As shown, within the Avas website, the description of what was ordered: Our Touch of Spring Basket @$67.99 is a blossoming expression of Springs delight. Tulips, daisies and Gerbers are arranged beautifully and presented in a lovely wicker basket. It will create a warm sentiment of charm, grace and beauty. The description has no indication of the amount of flowers that are to be used since, that is based on it's value. It was filled by the designer to value using the recipe requested. Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The designer filled the basket with Gerbers, tulips, daisies and spider mums to value. Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.  We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies.

TO Whom it may concern,We have went ahead and processed a full refund :The order has been refunded - Amount: $51.33 vs Transaction [redacted]

To whom it may concern,Thank you for taking the time to reach out to us regarding [redacted] order. The shop who received Mr [redacted] order didn't actually have the order in their system due to a glitch on their end. The glitch also sent the delivery confirmation. A manager reached out to Mr...

[redacted] regarding this on 2/15 to apologize to him directly, and he issued a full refund that day. There is nothing else we can do to assist Mr [redacted] further on this order. Thank you and have a great day.

Hello,    I received a response from Avas Flowers today, and they've written me and told me they'll refund my money. Thank you very much for your help in this matter.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

ORDER#[redacted], please accept my sincere condolences for your loss. Since this was delivered on time for the service using fresh flowers, we have refunded $9.99 as shown and an additional $13.95 has also been refunded as shown too, for a total refund of $23.95. This will bring the cost of the arrangement to $34.03;A refund of $13.95 has been applied to transaction id [redacted]refunded - Amount: $9.99 vs Transaction [redacted] The following email was sent to "[redacted]":

To whom it may Concern,According to our records MR. [redacted], did receive a full refund for his order:The order has been refunded - Amount: $56.93 vs Transaction [redacted]