Burke Contractors Inc.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have...

since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not,...

they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. As shown, within the Avas website, the description of what was ordered: Our Touch of Spring Basket @$67.99 is a blossoming expression of Springs delight. Tulips, daisies and Gerbers are arranged beautifully and presented in a lovely wicker basket. It will create a warm sentiment of charm, grace and beauty. The description has no indication of the amount of flowers that are to be used since, that is based on it's value. It was filled by the designer to value using the recipe requested. Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The designer filled the basket with Gerbers, tulips, daisies and spider mums to value. Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.  We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies.

Complaint: [redacted]
I am rejecting this response because:
I am available by email and they also have my cell phone number. I have not been contacted by them  since 4/6/17 & my last message was letting them know that I was not satisfied with a $15 store coupon since I will not be a future customer (in response to Carmen's message stating that there was nothing else they can do for me & "sorry that [I'm] not happy with this"). I can provide emails as proof.
Regards,
[redacted]

My apologizes for the issues mentioned. With reference to order#[redacted] which was placed on line, by the customer and order#[redacted] was also placed on line, by the same customer too. One order had a greeting card and the other did not have a card. The florist received both orders and delivered...

both of them on 12/24/15 @12:18. As shown within the Avas website, for all users to view:The first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers. Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Hereinafter, whenever we use the terms Avas Flowers, We/Us, or Our, please note that we are referring to Flower Tech Center, Inc. d/b/a Avas Flowers.We are located in Mahwah, New Jersey, but we operate nationwide by working with local florists. We also often use FedEx and UPS for delivery, which we will cover in more detail below. You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.Consumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.

This is in response to the complaint submitted by Ms. ***,We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. *** was not satisfied with our service in this matter.  We...

believe this matter is now resolved and we have reached out to Ms. *** to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. *** in the future.SincerelyChristopher U***Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because: the correct order number is [redacted]
Regards,
[redacted]

Please accept my sincere condolences for the loss. The delivery time indicated was when the driver returned to the shop and not the time of delivery. The florist delivered it between 9:00 and 9:30AM, prior to the service as requested. I do apologize for that incorrect time. The on line description...

of the arrangement was as follows:Extend your sincerest sympathy to someone with gentle hues in this Pastel Sympathy Vase arrangement. Fresh roses, gerbera daisies and lilies are among some of the beautiful flowers that make this bouquet so special. The pastel colors offer a sense of calm and comfort during a difficult time. There is no indication of the amount of flowers that are to be used either.The florist used this recipe to fill the arrangement to value:A  tall tall vase of pastel color flowers including; 2 stems of white lilies, 4 pink/4 orange roses, 3 snaps,3 stock flowers and 5 pink gerber daisies. It included; green button poms, lavender monte casino, waxflower and a bow.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.- See more at: http://www.avasflowers.net/product/pastel-sympathy-vase#sthash.f6Kr5xBs.dpufA partial refund of $9.99 was offered, accepted and issued: refunded - Amount: $9.99 vs Transaction [redacted] on 9/30/15. 40000 reward points were deposited into the customers Avas Flowers account as offered and accepted. Shown below is the 24 notification policy:Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.I do understand the customers was dealing with the death and did not call to express their displeasure with the arrangement within the 24 hour required time frame. We have closed this file in our records and thank you for your understanding, Robert

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would suggest that your operators do not lie to the public.......... you do NOT have a flower shop in Willard or anyway else close by.  I just get so upset anymore of the way the company treat a customer any more.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

we have notified the florist to pick what they delivered. Once they confirm the pick a refund for the plant will be issued since is was not acceptable.

On 2/11/2016, $20.00 vs Transaction [redacted] was refunded and additional $20.00 was refunded on 2/17/2016 for a total of $40.00 toward the total of the arrangement of $89.99.The custometr needs to check with the bank for those transactions since they were issued as shown.

Complaint: [redacted]
I am rejecting this response because: it is incorrect. What was delivered to me was not the correct Ficus.  THEIR customer service representative told me over the telephone that I would be recieving a 7foot tall tree...what was delivered was hardly 4 feet tall.  What I ordered and recieved were two very different things.  I also online ordered and paid for a LARGE ficus tree which was more expensive and which I DID indicate online.  No only did I order an LARGE ficus tree online, I also SPOKE TO THEIR CUSTOMER SERVICE and was assured the tree would be at least 6 feet tall but the shop owner told them it was 7 feet.  After looking online I see this company has a history or defrauding customers and sending products that are incorrect.  They need to be stopped.
Regards,
[redacted]

This is in response to the complaint submitted by [redacted]We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, [redacted] was not satisfied with our service in this matter. We have reviewed this...

order and see that this was delivered on 2/17 but we did not receive any notice of issue until 2/21. Though this is outside of our 24-hour window, we did request [redacted] to send us a picture of the order so we could review this with the local designer. To date, we have not received this.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangements that were received. In our...

commitment to customers satisfaction, we have made several attempts to reach Ms. [redacted] in order to resolve the issue but have not been able to reach her.  As this order was placed over 30 days ago, we would need her to contact us so that we can resolve this issue.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with our service in this matter. We have since...

reached out to Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

"My name is Chris with the Avas Flowers customer service management  and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take...

a few days for your bank/card to make those funds available to you again.08/07/2016 10:30AM REFUNDED ORDERThe order has been refunded - Amount: $89.52 vs Transaction [redacted]

My apologizes for the issues mentioned. as shown, a refund was issued;The order has been refunded - Amount: $67.48 vs Transaction [redacted]on 5/10

My apologizes for the issues mentioned.As shown within the  Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day. To maximize the...

likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance. Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES. Neither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday, and subsequently delivered within 4 days after the respective holiday.  ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order. This was delivered on 5/9 and accepted by the recipient and a refund as requested is not offered based on the policy shown.ACTUAL DELIVERY DATE: 05/09/2016 DELIVERED BY TIME: 06:55 AM RECIPIENT NAME: Karen Bradbury

My name is [redacted] with Avas Flowers customer service management. I see you are due a refund in the amount of 63.94. Since this order was placed over 30 days ago, we need to retake your card number so we can issue this. Please call us at [redacted] so we may process this for you.

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received. We have since reached out to Ms. [redacted] and were able to resolve this to her satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.