Burke Contractors Inc.

We are unable to provide a refund because the arrangement actually was delivered. We attempted to cancel and refund with the shop that the arrangement was active with to provide you with your refund and to our surprise, We recieved a message from the filling affiliated shop stating the following...

"NOT GONNA HAPPEN. I HAVE TALKED TO THE CUSTOMER AND THE ISSUE IS WITH YOU OVERCHARGING THEM. WE GOT THE ORDER AND DELIVERED. WE EXPECT FULL PAYMENT." Therefore we can no longer provide a refund.

This is in response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received.  We...

believe this matter is now resolved and we have reached out to Mr. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order. Let me start by apologizing for this and confirming that you were refunded in full. I've attached the details below. We release our funds immediately, but it may take a few...

days for your bank/card to make those funds available to you again.The order has been refunded - Amount: $78.13 vs Transaction 8[redacted]

My name is Chris with Avas Flowers customer service management and I’m very sorry there was such trouble with this order. I do see the refund went through on our side.  Since the date of purchase and date of refund were the same, your bank may have removed the initial charge instead of...

processing a separate refund. 02/14/2017 3:08PM by [redacted])REFUNDED ORDERThe order has been refunded - Amount: $107.92 vs Transaction [redacted]

Complaint: [redacted]
I am rejecting this response because:
I was not able to respond in a timely matter because I did not see the flowers until much later, after 24 hours. I live in a different state. I trusted Ava’s Flowers to produce what was advertised, so I didn’t even think that it would be so different in a negative way. Only after I received the survey did I realize I could complain about the order. Please view the photos above and see the difference. I don’t even want the money back anymore. I just want what was purchased and promised to be delivered. 
Regards,
[redacted]

This is response to the complaint submitted by Mr. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Mr. [redacted] was not satisfied with the arrangement that was received. We have...

since spoken with Mr. [redacted] and were able to resolve this to his satisfaction.   The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Mr. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned. As shown, the refund was issued: 12/19/2015 5:25PM REFUNDED ORDER The order has been refunded - Amount: $56.93 vs Transaction [redacted]

The order# provided is incorrect and customer needs to make a correction in order for me to respond to their complaint. Thank you for your understanding,

This is response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the service that was received and was refunded in full by...

our customer service team at that time. We do thank Ms. [redacted] for bringing this to our attention and will use this to help train our staff to prevent this from impacting future customers.  The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter.  We believe...

this matter is now resolved and we have reached out to Ms. [redacted] to make sure there were no further concerns but have not received a response to this. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

his is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with the arrangement that was received and was...

reimbursed in full before this complaint was made. Despite the fact that this order was kept, we have since reached out to offer a further resolution to Ms. [redacted]. She has since called us and informed us that she does not want further contact so we will honor this, but are open to resolving this should she wish to contact us. The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

Complaint: [redacted]
I am rejecting this response because:
It does not fix the fact that they lied to me, their employees passed me around and told me there was no way they were going to give me my money back, and that they committed fraudulent activity!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I follow policy I contacted you before 24 hours I contact that you did do you deliver the plants. This is not right because you could offer me store credit why can you offer me store credit.  You guys are just making it to where I get just a little tiny tiny tiny bit of money. Which is not right I'm going to keep rejecting the complaints that you sent back because I do not agree with them and I'm not going to settle for it if I have to I will contact a lawyer.  And I will get this situated no matter what I have to do to make sure that the people I bought these plans or don't suffer anymore than what they had to when you guys delivered him they felt embarrassed you guys should be ashamed. You are off of me  A partial payment you offered me maybe a little slither of money which equaled out to $9.99 that's sad that's with shipping cost you gave me back my shipping. I am no longer going to do business with you and I am going to keep rejecting these complaints and I will find a lawyer that will deal with this case for me. To make sure this gets settled because what was done was wrong and you guys should have to pay for your actions.
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:Thanks for your reply but I know 100% that these flowers were not delivered.  We confirmed this with immediate family of the deceased that was present the entire day at the church.  Your own website shows the delivery was made on 05/01/16.  
Regards,
[redacted]

This is in response to the complaint submitted by Ms. [redacted],We understand the importance of every floral order. Avas Flowers takes great pride in our unbeatable commitment to customer satisfaction. Unfortunately, Ms. [redacted] was not satisfied with our service in this matter. As it has been...

over 30 days since this order was placed, we would need to re-take the payment information as this is purged from our system for security purposes. We have reached out to Ms. [redacted] to advise her of this and hope to hear back from her soon so we may have this resolved.The satisfaction of our customers is extremely important to us, and our commitment to superior service is unwavering.  We look forward to serving Ms. [redacted] in the future.SincerelyChristopher U[redacted]Customer Satisfaction SpecialistAvas Flowers

My apologizes for the issues mentioned. Floral Expressions Bouquet@$69.99 deluxe as shown within the Avas website: Express yourself in the most beautiful way with our Floral Expressions Bouquet. This beautiful arrangement of fuchsia and red roses with white lilies and alstroemeria sits in...

a pretty pink vase with no indication of the amount of flowers that are to be used since it is filled to value by the designer. Perfect for a birthday, anniversary or baby girl celebration, this arrangement is sure to please.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. As shown within the Avas website for all users ti view:You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully. If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us. This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other products.ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.  This recipie is what we show for the product and the florist is to use that amount of flowers to fill to value. All flowers are pulled foward for the photo too:Pink Vase with 2 Stems of pink/white lilies, 3 stems of white alstro,3 stems of pink spray roses, 3 red roses. Customer did not provide a photo of the disputed arrangement.

Complaint: [redacted]
I am rejecting this response because:
There was not option to have the flowers delivered in a box from UPS or I would not have ordered them.  Also, though they stated they would provide a full refund, the bank has not received any refund at this writing.  The flowers were not only delivered dry from UPS, there was no vase or candy that was in the original order.  The flowers were for Valentine's Day and there would have been no sense in having a second order delivered after that date.
Regards,
[redacted]

My apologizes for the issues mentioned.This order was placed on line 4/10/2016 and delivered on 4/11/2016. On 4/13, the customer emailed with his comments about the arrangement delivered(more than 24 hours later). Our agent responded on 4/14 with a request for a photo, if possible. On 4/16,...

another agent responded; Would you like me to set up a pickup and re-delivery or would you prefer to leave this in place and receive a partial refund for this order?We did not receive a response to that email until the Revdex.com complaint was issued on 4/25/2016.The statement shown below was included in the customers complaint and for that, we will no longer respond to this complaint and will work with the customers bank to resolve the issues mentioned.  I wanted a "full" refund on my credit card and if they didn't do that they I would have no choice but to ask my bank and [redacted] to initiate chargeback. For the record I did dispute the credit card charge of $67.93 today with [redacted]The Avas policies shown within the website for all users to view: ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company.12. Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.

To whom it may concern,Thank you for taking the time to reach out to us regarding this order. We have taken several steps in attempt to resolve this for Ms [redacted]. While we apologize for causing any frustration or embarrassment, we cannot offer any additional refunds. We offered to send a plant...

arrangement to Ms [redacted] and issue a partial refund back to her credit card, which she accepted. That plant arrangement was already delivered. This order was requested by a different shop than the one who delivered the inappropriate basket. At this point, she has received the arrangement she is unhappy with and two additional plants. As we have delivered a fresh, appropriate basket and issued a partial refund, we cannot issue any further refunds on her order. Thank you for your patience and understanding. Have a great day.

Vase arrangement of roses, waxflowers, astroemeria and asters with greenery which was the original order placed. The florist delivered large arrangement containing fresh flowers. Since a re delivery was rejected, as per customer,( the flowers were sent for delivery for a specific occasion and now it is too late to replace), the cost of the arrangement @$59.99 was refunded as shown:A refund of $59.99 has been applied to order no:,The following email was sent to A full refund in the amount of $59.99 has been issued. We have issued this refund in full. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience. There are no additional offers to resolve any other issues. Thank you for your understanding, Robert