BuySeasons, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience, your order was delayed and did not process properly. The shipping was credited on 10/22/2015 in the amount of $13.99.  The balance charged $2.95 was credited today when the order was cancelled to resolve your complaint.  As stated you wanted...

shipping credit and credit for items not delivered.  The total you were charged on this order was $16.94, and you have been credited in full, and the charge as well as the credit receipts sent you your email.

We do apologize that there was an inventory issue with the cowboy vest ordered.  We did reach out to the customer and are sending an alternate costume that includes a similar vest and it has shipped for delivery Friday 10-30-2015

On Sat, Mar 21, 2015 at 6:25 PM, [redacted] wrote:I wanted to update that I heard from the company and they offered a complete refund including shipping costs.Thank you for you assistance.[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that at least their was a resolution.  However, I feel like I should have been notified they were out of two of the products prior to shipping and I also had to wait on hold at work for and hour and a half to speak with a representative.  I also feel as if I should have received some sort of discount on the other products also because of all the hassel and aggravation, but they did not deem that necessary.  I will never order from this company again, and I would advise no one else to either if you want the products you ordered and in a timely fashion, or if you want any type of updates or customer service.   
Regards,
[redacted]

Tell us why here...We are sorry we did not meet your expectations in regard to our customer service.  We do see the order was cancelled on 10/12/15 per customer request.  We have reached out to the customer and will be happy to ship these costumes to her if she would still like...

them.  SHe will also be receiving a correspondce from the company as requested.

We do apologize for your inconvenience.  We have credited you the balance of your order $29.26,  $27.55 had been credited in conjunction to the return.  Total credit $56.81

On Fri, Oct 24, 2014 at 3:59 AM, [redacted] <[redacted]> wrote:Re: ID [redacted]At 03:38:00 on Friday October 24th I received email notification that my credit card was credited for the full amount due, $35.98.Therefore this matter has been resolved as my money was refunded in...

full.Thank you very much for your assistance.  Contact me by the method of your choosing if any additional information is required.Sincerely,      [redacted]

We apologize for all the issues with this order.  We have emailed a free UPS return shipping label to the customer today.  We have credited not only the shipping but the cost of goods and would appreciate the customer returning the costume and gloves.

Tell us why here...We apologize for not meeting our guaranteed delivey date.  THe order did arrive 1 day late so we credited the customer and additional 10% off their order total and the shipping on the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have stated my case previously and still disagree with the resolution offered.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I received an email at 6:15 AM on October 31 I don't know that the order will be delivered that day I work from 5 AM to 7:30 PM that day and have my paycheck stubs to prove it. Nothing was at my front door and I'm not surprised since it is the day when strangers come to your house and ask for candy so I was not expecting one since I was not advised someone would be delivering a package until I was already at work. I called today to complain again and chatted with someone named Jeffrey since no one picks up the phone and he advised my money would be refunded I am not going to proceed until I get my refund this is not resolved.
Regards,
[redacted]

Hi [redacted],
I am sorry for the issues we have caused for you in trying to get a Leprechaun Costume. As I mentioned on the phone earlier many things can cause a card to decline. Since your card has not been charge if you place a new order we will make sure to get you a costume. I did verify that we...

have 2 in stock, so once you place your order at 4:00 please email me the order number, and I will make sure that the operations team gets your order on its way to you.
Thanks,
[redacted]

Hi [redacted], My apologies for the delay in response, and that you may not have gotten the correct information. Unfortunately in today's fast paced fulfillment world our orders are filled within a very short period of time. Once an order is sent to be picked there is not a way for us to stop...

it before it ends up on the trailer for delivery. Our system then waits until the trailer is pulled and scanned at the first location to send any communication so that when you get a shipping confirmation there is data attached to the tracking ID. As for the extra charge, it is clearly described on BirthdayExpress that there are extra fees for shipping to AK which is based on the extra cost involved shipping outside of the lower 48. I have credited your order the entire charge of $29.68, for the inconvenience, and please do not hesitate to reach out to me with any further issues. Thanks,[redacted]
[redacted]###-###-#### x [redacted]Tell us why here...

Tell us why here...We apologize that we did not meet our customer's expectations. The delivery of the Disney's Descendants: Deluxe Mal Coronation Costume For Girls was delayed by the manufacturer so our Presell order delivery dates were later than expected.  It appears this caused some...

confusion and the customer ultimately asked for the order to be cancelled.  We did credit her in full $36.99 on 10-15-15, and on 10-16-15 reached out to the customer and provided her the credit transaction ID # [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I placed this order on the 14th of October.  I have spoken to someone regarding this issue every single day.  They did not even resolve the issue once I put a complaint in to the Revdex.com.  I was told that they refunded my money for my trouble and my costume would be here on the 26th.  Then I received an email that stated the costume was shipped "Premium" and would be here no later than the 27th.  When my 5 year old daughter and I opened the box, it was a box full of ACCESSORIES and no costume as promised.  I had a very disappointed little girl as she has been waiting on a costume that was "IN STOCK" and guaranteed by October 20, 2015 before her party and before her dance recital and now she doesn't even have a costume for Halloween.  After we opened the very disappointing box, I called Costume Express ONCE AGAIN and was on hold for over an hour.  When I was finally able to speak with a live representative he told me that the costume was "OUT OF STOCK" and there is nothing they can do about it. When I asked to speak with a supervisor he disconnected the call.  I once again checked online on their site to see if they were actually out of stock and they were in every size except a size 6.  I once again called and was on hold for over an hour.  When I finally got through to a rep she told me that she could not hear me.  I said no you can because you are answering every question I ask and I can hear you perfectly.  I asked to speak with a supervisor so that I could have a size 6 costume sent to me and she placed me on hold and never returned.  As a mother I always order a size up so possibly my child can wear for a while or for play.  But a size 6 will work.  I have been given the run around non-stop with all of the rude representatives that guarantee, place you on hold and never return.  My child has no costume, but all of the accessories.  I want a size 6 sent to me with shipping so that we receive it BEFORE Halloween.  For someone paying this amount of money and placed the order in plenty of time with the pay for extra shipping, I do expect for a company to come through on their end of the deal.  I have been met with lie after lie after lie.  I have attached the packaging slip that no one knows why the costume had been the only thing cancelled for your review.  All we want is a costume!  Thank you for your time and attention to this very annoying matter.  Respectfully,  [redacted]
Regards,
[redacted]

We apologize that the customer had trouble reaching us, because of the time of year call volumes have been very high.  We did ship her order on 10/19/2015, and per UPS tracking it was delivered 10/22/2015.  ONce the customer notified us that she did not receive the package we...

initiated a trace investigation with UPS.  We have also credited her in full for her order.

We apologize for the inconvenience, the order did not ship on time.  Because we can not get the entire order to you in time for Halloween you have been refunded in full.  We are not able to refund more than the cost of the order, but if the customer would like to place a future order with...

us we will offer 50% off of up to a $200.00 (before discount) order.  This will be noted on the order ending in [redacted].  We have had some late deliveries this Halloween season, but the vast majority of orders are delivered on or before the promise date.

We do apologize for the inconvenience.  The customer is correct the order did not ship properly and was ultimately cancelled.  We did credit in full $39.99 and have emailed the credit receipt to the customer.