BuySeasons, Inc.

We apologize for the late delivery. We have credited the customer their shipping charges because the entire order was not delivered by the promise date. She did receive the rest of her order it was delivered today @ 9:AM

We apologize that the customer had issues with their *** order as we are a 3rd party vendor for some orders placed through ***. We do not have the capability of changing the ship method, or charging a customer on an order that originates with ***. That is all completed
through their *** account and *** forwards us the completed order for shippingWhen the customer emailed about wanting to cancel the order, *** has to forward that information to us, and by that time this order had already shipped. The customer has been credited in full for the order through their *** account

We did deliver the costumes 10/31/as requested on the initial complaint. Per the customer's reply that she did not receive them we have opened a trace investigation with the carrier who delivered the package. We have also credited the customer in full and will continue to work with the delivery carrier to resolve that aspect with them. Just so the customer is aware UPS may contact her in regard to the delivery that went missing in order to resolve the their claim

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:They finally sent in a credit on 10/I am satisfied that the return was madeI will however never do business with this company again and after more research I have seen many other customers with the same and multiple other issues with this companyBuyer beware.
Regards,
*** ***

We do apologize for all the issues with this customer's order. We did ship it
late and from what we learned from the customer she was missing some items. We had credited the shipping and an additional 10% discount for their troubles. We have since credited them for the missing items and are reshipping an item that was reported as damaged. We again apologize for all the inconvenience

We apologize for the missing costume. We did get the customer's PM on FB and did respond to her request. She has been credited in full $on 10/28/

Tell us why here...We apologize for not being able to stop the order from shipping. The cusotmter was credited full on 10/16/through her Paypal account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I had no choice but to cancel my order after I was told it would not even arrive until after Halloween!! This company is falsely advertisingto customers, that you can order a costume and still get it before Halloween as the attachment I included in my previous emailYes, I finallyreceived my refund on 10/30/15. Again, I don't understand why the money was taken out of my account before shipment of the costume (as with any other company I have dealt with online) was made. Yes, I cancelled my order but I had no other choiceThis company still claimed that they could ship the same exact costume and same size that I needed to an unsuspectingcustomer before Halloween (attachment I included in my previous email)Sorry, I will not accept the apologyI feel Costume Express is blatantly lying to their customers so they can getordersI was put in a position where I was not given the decency of an email telling me that I would not receive the costumeI called at 6pm and was on hold for over hour and finallywas in touch with an online chat person who then told me I would never receive the costume! They had no intent of contacting me to let me know! So, no I will not accept the business response and Ifeel that this company needs to be investigated for fraud! My regards, *** ***
Regards,
*** ***

We do apologize that the promise date on this order was missed. We did credit the customer for shipping because it was late, and the order was delivered today. We do advertise a promise date for our orders and the vast majority of orders are delivered on or before the promise
date, but again we do apologize that this order was late

We apologize for the trouble we caused the customer. We installed a new WMS in the distribution center and unfortunately there were some unforeseen issues that resulted. We regret any inconvenience caused to a faithful customer. She was refunded in full $on 3/7/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the late delivery. The order has shipped and will be delivered today. We have also credited the customer in full so she can keep/donate the costumes when delivered

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The credit did finally post to my account on 10/23/after me contacting them on 10/20/I am satisfied that I did finally receive my credit, but I will not do business with this company again, they were very unprofessional with handling this situation and it took way too much effort to get any resolution They stated that the shipping dates are estimated, however the original order confirmation I received is worded "Guaranteed by Oct 5"If you read over my complaint, it is all stated in there as to "Why we are here"I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the trouble with the customer's order. There was an issue with us receiving the expected number of Presell costumes Disney Inside Out - Classic Disgust Costume For Girls. Once this costume was removed from the order the customer did ask that we cancel the
order. The cancellation was not completed before the order shipped. We apologize for all of these inconveniences and have credited the customer in full. She can keep the items received and we have emailed a credit receipt for the order

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***However, the original refund date was submitted October and I was told it would go in in 3-business daysContacted them on the 6th day and they said it would be in there that nightIt was not It showed up in my account October 19thA far cry from what I was toldThe part that is disturbing regarding their response is they said there was "confusion"...not on my part but on their companies partThey repeatedly gave me flaw information even telling me my package was sitting in the shipping department all ready to goThey need to employee people that know what they are talking about and give accurate informationLike I said...visit their Facebook page and you'll see all costumes complaining about the same thing as meI never got a response from corporate until I filed this complaint and I had contacted them several timesSorry but this is a very poorly run businessSo to act as if they took it upon themselves to handle this mayter is again dishonestI've been trying since September 14th This should remain on the Revdex.com site to warn peopleI will never order from them again and many others won't either.
Regards,
*** ***

The full credit of $that was requested has been issued

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tell us why here...We apologize for not meeting the customer's expectations. The order had shipped before we could cancel it so arrived late for the customer. We have credit the customer and full and she is not required to return the costumes

We apologize for the confusion in regard to Presell orders. The in-stock dates are estimated and this is explained in the order conformation sent to the customer. The following is stated on the Presell order link on the order conformation " The Estimated In-Stock Date listed on the
product detail page is only an approximate date and is not guaranteedProducts may occasionally become available earlier or later than the posted date." Also the customer's credit card is not charged until the Presell order is shipped so this customer has not been charged for the order. As requested we have cancelled the order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I followed the instructions that I received when Amazon sent me the email on how to return the costume. I have attached a copy of that form. I do see that I received an email from the vendor with a UPS label link, but that is not active now so I cannot show you that it was not a prepaid label.I followed the instructions provided by Amazon's online return center. If you look at the document, the label on the top states postage required. Below that, there is the sentence about if you cannot use the label or carrier providedyou can ship but will need to pay for return postage costs.So, in summary, I used the label that you can see on the attached printoutI enclosed the authorization slip for the return of two costumesI don't believe that the UPS labels were prepaid, or I most certainly would have used that insteadI never received the correct product that I ordered I am out for the return of the two incorrect costumes following the instructions provided to me when I initiated the return on AmazonAs Halloween isn't for another months, I will not have a need to purchase a costume (or any other products that they offer) nor would I considering this experience.The only acceptable resolution for me is a refund of the 20.52. That is what I paid at the UPS store to ship the incorrect items back
Regards,
*** ***