BuySeasons, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for all the trouble in relation to this order.  We did request credit on 10/29/2015 but it failed through the automated system.  We then manually credited the customer on 11/5/2015.  I have emailed a receipt of the credit to the customer to make it easier to verify with...

the bank/credit card company that the credit has been requested/applied.

We apologize that the order was late.  We did check to see why and per UPS tracking there was a mechanical failure that delayed the order.  We have credited the customer in full to resolve.

we apologize for you inconvenience.  We have credited you in full for both orders.  The order ending in [redacted] did ship but there is no need to return the order, can use or donate.  The credits have been applied.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company has to mail me the item today and to give me the item free (which I did not request).  I await the delivery which I expect in a few days.
Regards,
[redacted]

Tell us why here...We apologize if we did not meet your expectations in regard the customer service we provided.  It is true that most orders placed before 2pm will ship the same day, the exception is during the Halloween season.  During this time of year the orders may not ship same...

day but we will ship them with a ship method to meet delivery expectations.  The order shipped and we upgraded the ship level, to make sure it was received on time.  It was deliverd on 10/22/15 which is within the estimated delivery as stated by the customer.

I agree with what you are saying, but have to work with the options I have available.  We have attempted to make you whole with the store credit. I do understand that you followed the instructions provided by Amazon and agree it would be nice if they would link to our return policy, but they don't and although we can make suggestions to Amazon it is ultimately their decision.  It may be something that you could pursue with Amazon in that you were following their instructions. We can not dictate what they have on their site, or how the site is set up.  The offer we made is the option that I have available to rectify this, and apologize if it does not work for you.

We apologize for the inconvenience.  We did complete the shipping refund due to late delivery and a 20% discount as promised.  The order has shipped and will be delivered 10/30/20015

We do apologize for the delay in credit.  It appears that the original credit requested failed in our system.  I have gone ahead and credited in full and emailed a copy of the credit receipt to the email address on your order.

We apologize for the late delivery.  We have credited the customer in full for the order and it is being delivered today.  We do want the customer to have these costumes for her children and the funds refunded for her troubles.

As we are going into our busy season we are working with some seasonal Customer Service agents, and my apologies that they missed this policy. We have put a call into [redacted], and would like to send him a costume the next size up at no charge. The representative will be spoken to about situations like...

this, and it should not be an issue going forward.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the reason we were here is because I filed this complaint before you decided to do your jobs which you only did because I filed the complaint where I canceled before you shipped the costumes that never came here but I did receive the refund which was what we asked for so the issue is resolved thanks.  
Regards,
[redacted]

We do apologize for the inventory issues that delayed and ultimately caused your original order to be cancelled and credited in full. We do/did advertise that we could still get an order delivered by Halloween and the vast majority of all of our orders were delivered on or before the promise dates.  We did deliver your subsequent order ending in [redacted], placed on the evening of 10/29/15 today 10/31/15 as promised.

We do apologize that the customer will not receive the costume for Halloween.  We have credited him full for the order.  Premium deliveries can only ship to a physical address and because the system reads both lines of the shipping address and a PO Box # was listed in the second line it...

did not ship Premium delivery.

We do see that the expected delivery on this package is after Halloween.  None of out international deliveries are "guaranteed" and that is posted on the website.  We also spoke with this customer before it shipped and explained that we could not guarantee it by the weekend but he wanted...

it shipped anyway.  We have credited the customer in full and he does not have to return the costume.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize. We originally did not realize that the shipping upgrade was paid for on a credit card. We had sent the entire credit to [redacted], but they rejected the $12 as over the total amount the customer had paid. The $12 was credited 4/2/15 to complete the credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize that we were not able to respond to the customer's email and that are wit times are long.  It is our busy season and call volumes and email volumes are unusually high.  We have credited the customer in full even though we could not stop her order from shipping.  She is...

not required to return the order, she can use or donate as she sees fit, a full credit has been applied.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]